Customer Access to Call Recordings in Zendesk Talk
Can customers access their call recordings in Zendesk Talk?
Yes, you can configure Zendesk Talk to allow or block customers from accessing their call recordings. This setting applies to calls received from all your Talk phone numbers.
To manage this, go to the Admin Center, click Channels in the sidebar, then select Talk and email > Talk. On the Settings tab, enable or disable the 'New live call recordings are public?' option. Remember to save your changes to apply the setting.
More related questions
How can I configure call recording options in Zendesk Talk?
To configure call recording options in Zendesk Talk, you need to access the Admin Center and navigate to the Talk settings. Here, you can customize settings for each number individually, including enabling call recording, setting opt-in or opt-out…
What types of calls are recorded in Zendesk Talk?
In Zendesk Talk, calls are recorded when a ticket is created for a phone call and the Always record calls option is enabled. This includes voicemails, calls answered by an agent via the web browser or on an agent forwarding number, and calls…
How can I delete call recordings from Zendesk Talk tickets?
If you need to delete a call recording from a Zendesk Talk ticket, only admins have the ability to do so. This feature cannot be disabled, ensuring that only authorized personnel can remove recordings. To delete a recording, open the ticket in…
How can I download call recordings from Zendesk Talk?
Downloading call recordings from Zendesk Talk is straightforward. You can either right-click the attached voicemail in a ticket and select 'Save as' or use the recording_URL parameter in the Zendesk API to download the recording. These methods…
What are the legal considerations for using call recording in Zendesk Talk?
When using call recording features in Zendesk Talk, it's crucial to comply with all applicable laws. Some jurisdictions require consent from both the end-user and the agent before recording can begin. By enabling call recording, you agree that you…
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