Changes with the Introduction of Voice QA
What changes are being made with the introduction of Voice QA?
With the introduction of Voice QA, Zendesk is extending this feature to all Zendesk Suite customers who have Zendesk QA and are using Zendesk Talk for voice. The feature includes an all-new call recording player, additional call details, automatic call summaries, sentiment detection, and more. These changes aim to speed up the QA process and improve the coverage of voice interactions.
More related questions
What is Voice QA for Zendesk Talk?
Voice QA for Zendesk Talk is a new feature that enhances the call quality assurance process. It allows you to review automatic call summaries and transcripts, organized into messages between the agent and customer. This helps in improving and…
How does Voice QA improve call quality monitoring?
Voice QA improves call quality monitoring by using AI to analyze and monitor call quality over time. It provides a reviews dashboard that helps in maximizing the benefits of targeted training and coaching. The feature also detects dead air, missing…
How can I start using Voice QA in Zendesk Talk?
To start using Voice QA, you need to turn it on in your Zendesk account. Go to the Zendesk Admin Center, click Channels in the sidebar, then select Talk and email > Talk. On the Settings tab, scroll down to Transcribe and summarize call recordings…
Are there additional costs for using Voice QA?
Yes, there are additional costs involved in recording and transcribing phone calls when using Voice QA. For detailed information on pricing, you should refer to the Zendesk Talk number availability and pricing page.
Where can I find more information about Voice QA?
For more information about Voice QA, you can visit the Zendesk community forum where customer product feedback is collected and managed. Additionally, for general assistance with Zendesk products, you can contact Zendesk Customer Support.
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
