Analyzing Search Activity in Zendesk Help Center
How can I analyze search activity in my Zendesk help center?
Analyzing search activity in your Zendesk help center helps you identify content gaps and improve user experience. The search activity dashboard in Zendesk Explore tracks metrics like total searches, searches with no results, and searches with no clicks.
These metrics reveal where users are struggling to find information, allowing you to create new articles or update existing ones. Additionally, understanding search terms can help you optimize article titles and labels for better search results.
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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