Agent Access Levels in Zendesk Explore
What are the access levels for agents in Zendesk Explore?
Zendesk Explore offers different access levels for agents, which vary depending on whether you're using Support Professional or Enterprise. For Support Professional, you configure access through the Explore admin menu and Zendesk Admin Center. For Support Enterprise, you can set custom roles with options like full admin permission, report creation, report viewing, or no access. It's crucial to assign the appropriate level of access to ensure compliance and security.
More related questions
How can I ensure HIPAA compliance when using Zendesk Explore?
To ensure HIPAA compliance with Zendesk Explore, you need to configure it according to the rules and regulations for Business Associates. This involves reviewing and managing access for your agents and ensuring that sensitive information is handled…
What should I consider when exporting reports from Zendesk Explore?
When exporting reports from Zendesk Explore, it's your responsibility to ensure the security of the information. Avoid sending sensitive patient information over unencrypted email systems. Always handle exported data with care to prevent…
How can I protect public links to dashboards in Zendesk Explore?
To protect public links to dashboards in Zendesk Explore, especially when using Explore Enterprise, always use a strong password. Store the password securely according to your organization's security policies. Additionally, review the dashboard…
What are the additional considerations for HIPAA compliance in Zendesk Explore?
Beyond configuring access, ensure agents only have the necessary permissions to view reports. Be cautious when handling sensitive information on devices and when sharing dashboards externally. Always follow best practices to prevent unauthorized…
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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