Adding Chat Transcripts to Support Tickets
How do I add a chat transcript to a Support ticket in Zendesk?
Adding a chat transcript to a Support ticket in Zendesk is a handy way to keep all related information in one place.
To do this, click on a chat in the history list, then in the details panel, click the Transcript tab. From there, click the Export transcript icon and select 'Add transcript to ticket'. This will attach the transcript to the ticket associated with the chat, making it easy to reference later.
More related questions
How can I review past chats in Zendesk?
You can easily review past chats in Zendesk by accessing the History page in the Chat dashboard. Here, you can view details about your chats and visitors, including chat transcripts. To view a chat's details, simply click on a chat in the history…
How do I export chat transcripts in Zendesk?
Exporting chat transcripts in Zendesk is straightforward and can be done individually or in bulk. You can email these transcripts to yourself or other agents. To export, select the chat transcripts you want from the history list, then use the…
Can I export chat details to a CSV file in Zendesk?
Yes, you can export chat details to a CSV file in Zendesk, which includes user info and chat metadata but not the transcript itself. To do this, select the chats you want to export from the history list, then choose 'Export chat details' from the…
How can I search for past chats in Zendesk?
Searching for past chats in Zendesk is simple and can help you locate specific chats using keywords, date ranges, tags, and more. To search, go to the History page in the dashboard and enter your search term in the drop-down field. You can also use…
What information is included in a chat transcript export?
When you export a chat transcript in Zendesk, the file includes the conversation text and timestamps, along with optional details like chat ratings and comments. The exported transcript is a .TXT file, which can be emailed to yourself or other…
Why can't I see completed chats in the History page?
If you can't see completed chats in the History page, it might be due to the chat not being ended properly or a temporary issue. Chats should appear in the History tab once the visitor session has completed, either by the visitor closing the chat…
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