Add Custom Tags to Zendesk Widget Tickets
How can I add custom tags to Zendesk Widget tickets from specific pages?
You can add custom tags to Zendesk Widget tickets based on the page they originate from. This is done by setting up triggers in the Admin Center.
To do this, navigate to the Admin Center, click on the Objects and rules icon, and select Business rules > Triggers. Create a new trigger with conditions that specify the ticket channel as Web Widget and the originating page URL. Then, set the action to add your desired tag to the ticket. This helps streamline your ticket workflow by automatically categorizing tickets based on their source page.
More related questions
What are the steps to create a trigger for adding tags in Zendesk?
Creating a trigger to add tags in Zendesk involves a few steps in the Admin Center. First, go to the Admin Center and click on the Objects and rules icon, then select Business rules > Triggers. Click 'Add trigger' and enter a descriptive title. Set…
Can I track the originating page URL in Zendesk Messaging tickets?
Tracking the originating page URL in Zendesk Messaging tickets is not directly supported. For Messaging tickets, the origin is shown as 'Via Messaging' in the agent ticket interface. If you need to track which site a Messaging ticket came from,…
Is the solution for adding custom tags to Web Widget tickets still valid?
Yes, the solution for adding custom tags to Web Widget tickets is still valid. Even with the latest API updates, you can find the originating page URL in the description field of the ticket. This information is appended as a line of text at the end…
How does Zendesk Web Widget (Classic) help streamline ticket workflows?
Zendesk Web Widget (Classic) helps streamline ticket workflows by allowing administrators to add custom tags and perform actions based on the ticket's originating page. By using triggers, you can automatically categorize and assign tickets, making…
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