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How to useZendesk

Built for busy customer support agents. Find frequently asked questions about anything to do with Zendesk.
Integrate Zendesk Sell with DocuSign - Frequently asked questions
Remind Deal Owners to Upload Contracts - Frequently asked questions
How Zendesk Manages Service Incidents - Frequently asked questions
How to Create Task Templates in Zendesk - Frequently asked questions
Fix Dashboard Widget Issues - Frequently asked questions
Specify Parent Company in CSV Upload - Frequently asked questions
Ensure Email Systems Work in Support - Frequently asked questions
Industry Field Copying in Zendesk - Frequently asked questions
Edit Language Dropdown Labels - Frequently asked questions
Understanding Backlog Recorded vs End of Period - Frequently asked questions
Receive Notifications for Sell Tasks - Frequently asked questions
Notify Team on New Lead Creation - Frequently asked questions
Make Custom Checkbox Required in Zendesk Sell - Frequently asked questions
Fix Jira Error: Zendesk Subdomain Issue - Frequently asked questions
Export Real-Time Data from Sell - Frequently asked questions
Block Phone Numbers in Zendesk Sell - Frequently asked questions
Making Names Mandatory in Leads - Frequently asked questions
View Completed Tasks by User - Frequently asked questions
Auto-Convert Leads with Same Email - Frequently asked questions
Using Tags vs. Custom Fields in Sell - Frequently asked questions
Fix Missing Calls in Zendesk Sell - Frequently asked questions
Create Sell-Only Seats on Zendesk - Frequently asked questions
Activate a Sell Account for Others - Frequently asked questions
Recover Deleted Zendesk Users or Orgs - Frequently asked questions
Email Conversations & Sell Account Removal - Frequently asked questions
Zendesk Sell Account Expiry - Frequently asked questions
How to Create a Lead from Support - Frequently asked questions
Delete Duplicate Calendar Appointment - Frequently asked questions
Invite Sell User to Appointment - Frequently asked questions
When are emails visible on a deal - Frequently asked questions
Measuring Call Acceptance Data - Frequently asked questions
Why Visitor URL is Missing in Chat - Frequently asked questions
Help Center Language Settings - Frequently asked questions
Missing Settings on Chat Dashboard - Frequently asked questions
Giving Product Feedback at Zendesk - Frequently asked questions
How to Resolve Sign-In Errors - Frequently asked questions
Activating Subscriptions in Sell - Frequently asked questions
Using Select an Address App - Frequently asked questions
How to Generate a Traceroute - Frequently asked questions
Reporting on Top Searches & Clicks - Frequently asked questions
Reporting on Article Languages - Frequently asked questions
Deploy Business Rules from Sandbox - Frequently asked questions
Fix 'Not Delivered' Error on Facebook/Instagram - Frequently asked questions
Understanding Organization Subscription Notifications - Frequently asked questions
Schrems II & Zendesk Products - Frequently asked questions
Generating a Performance Profile - Frequently asked questions
Reporting on Tickets with Comments - Frequently asked questions
Customize Help Center Error Page - Frequently asked questions
How to Use CSAT Resources - Frequently asked questions
Create Webhooks at App Installation - Frequently asked questions
Zendesk Support Ticket Backlog Data - Frequently asked questions
How to Use Conversational Data Orchestration - Frequently asked questions
Set Start of Week for Reports - Frequently asked questions
REST API 200 Response Issues - Frequently asked questions
Resizing Ticket Properties Panel - Frequently asked questions
How to Create Sell Sales Triggers - Frequently asked questions
Remove PII from Audit Log - Frequently asked questions
Explore Reporting for Merged Tickets - Frequently asked questions
What's New in Zendesk Feb 2022 - Frequently asked questions
Public X Corp Mention Ticket Issue - Frequently asked questions
How to Find Articles with No Views - Frequently asked questions
How to Report on Jira Tickets in Explore - Frequently asked questions
How to Fix Error: Channel Couldn't Be Added - Frequently asked questions
Call Legs vs. Calls in Explore - Frequently asked questions
API v2 Organizations Rate Limit - Frequently asked questions
How to Use Custom Fields in Zendesk - Frequently asked questions
How to Use Sell Sales Triggers - Frequently asked questions
Counting Agents Using Knowledge Section - Frequently asked questions
Change Confirmation Message in Mobile App - Frequently asked questions
How to Report on Ticket Deletions - Frequently asked questions
How to Compare Zendesk Web Widgets - Frequently asked questions
Why Blank Spaces Appear in Reports - Frequently asked questions
Identify Your CCs Version on Zendesk - Frequently asked questions
Zendesk Talk MMS File Types - Frequently asked questions
Improve Zendesk Support Experience - Frequently asked questions
Why Tickets Solve Instantly - Frequently asked questions
Add Emails as Comments in Zendesk - Frequently asked questions
What's New in Zendesk March 2022 - Frequently asked questions
Email Updates Not Received - Frequently asked questions
Restrict Ticket Form to Agent Groups - Frequently asked questions
Create a View for Duplicated Tickets - Frequently asked questions
Stop Agent Emails for New Requests - Frequently asked questions
Explore Live Dashboard: 0 Chat Agents Issue - Frequently asked questions
Send Different Responses by Email - Frequently asked questions
Add Multiple Requesters to a Ticket - Frequently asked questions
Email Not Sent in Zendesk - Frequently asked questions
Change Support Address for Email Reply - Frequently asked questions
How to Fix Notification Issues - Frequently asked questions
Syncing Salesforce Phone Numbers - Frequently asked questions
How to View Agent Live Status - Frequently asked questions
Different Account Names in Notifications - Frequently asked questions
How to Use Intelligent Triage - Frequently asked questions
How to Upgrade Automatically - Frequently asked questions
How to Buy Zendesk Sell - Frequently asked questions
How to Export Dashboard Tabs & Reports - Frequently asked questions
Zendesk User Charges Explained - Frequently asked questions
Set Business Hours for Social Messaging - Frequently asked questions
What's New in Zendesk April 2022 - Frequently asked questions
Transfer Chats in Agent Workspace - Frequently asked questions
Why Zendesk Logo Appears in Emails - Frequently asked questions
Configuring Web Widget Name & Appearance - Frequently asked questions
How to Add & View Smart List Fields - Frequently asked questions
Configuring Messaging & Hours - Frequently asked questions
How to Use Sell Smart Lists - Frequently asked questions
How to Use Smart List Recipes for Sales - Frequently asked questions
WhatsApp 24-Hour Rule & Auto-Responder - Frequently asked questions
Effective Customer Support During Crises - Frequently asked questions
How to Send an Email with Zendesk - Frequently asked questions
Fix 'Changes Couldn't Be Published' Error - Frequently asked questions
Voicemail Ticket Delay - Frequently asked questions
Remove Social Media Icons in Help Center - Frequently asked questions
Update Email Address in Zendesk - Frequently asked questions
Ensure Privacy for Web Widget Users - Frequently asked questions
Set Talk Status Offline When Shutting Down - Frequently asked questions
How to Track User Logins in Zendesk - Frequently asked questions
Audit Agent Engagement in Chat - Frequently asked questions
Automatically Set Tags on Tickets - Frequently asked questions
Zendesk Chat Widget Translation - Frequently asked questions
Understanding 'Read-Only' in Sell Emails - Frequently asked questions
Intelligent Triage Predictions Guide - Frequently asked questions
Replace Images in Help Center - Frequently asked questions
Fine-Tuning Series Discussions - Frequently asked questions
How to Use Intelligent Triage in Zendesk - Frequently asked questions
Debugging Zendesk Apps Framework - Frequently asked questions
Implement Simplified Email Threading - Frequently asked questions
Detect Customer Intent & Sentiment - Frequently asked questions
Call This Number Option Grayed Out - Frequently asked questions
How to Route Chats in Agent Workspace - Frequently asked questions
Understanding Simplified Email Threading - Frequently asked questions
Indicate Issue Urgency with Zendesk - Frequently asked questions
Marking Tickets as Solved in Help Center - Frequently asked questions
Configuring Talk Settings - Frequently asked questions
Using Conversations API Keys - Frequently asked questions
How to Access Tickets in Zendesk - Frequently asked questions
Using Zendesk Admin Center - Frequently asked questions
Using Make API Call in Bot - Frequently asked questions
How to Start Using Email in Zendesk - Frequently asked questions
Migrating to Zendesk Agent Workspace - Frequently asked questions
Fix Dashboard Errors in Zendesk - Frequently asked questions
Setting Up Search Crawler - Frequently asked questions
How to View & Reply to Side Conversations - Frequently asked questions
Zendesk Text Hosted Numbers - Frequently asked questions
Using New Request List in Help Center - Frequently asked questions
How to Find Attribute Values in Explore - Frequently asked questions
What's New in Zendesk June 2022 - Frequently asked questions
Can Agents Create Shared Macros? - Frequently asked questions
How to Create KPIs for Tickets by Status - Frequently asked questions
Add Slack Direct Messages Channel - Frequently asked questions
How to Use Zendesk Sell Email - Frequently asked questions
Why Duplicated Tickets Appear - Frequently asked questions
Routing Messaging Notifications - Frequently asked questions
Responsive Support Apps Guide - Frequently asked questions
Reauthorize Zendesk & Facebook - Frequently asked questions
How to Fix Export Failed Error - Frequently asked questions
Zendesk Talk SIP Trunking Support - Frequently asked questions
Current User in API Ticket Comments - Frequently asked questions
Creating Views for Triaged Tickets - Frequently asked questions
Assessing Apps for Zendesk Agent Workspace - Frequently asked questions
How to View Triage Predictions & Macros - Frequently asked questions
Date Attribute vs Date Range Filter in Explore - Frequently asked questions
Why Update Timestamps Change - Frequently asked questions
Setting Up Federated Search API - Frequently asked questions
Managing Search Crawlers - Frequently asked questions
Understanding Suspension Message Causes - Frequently asked questions
Using Web Widget on Shared Browser - Frequently asked questions
Outbound Messages Checkmark - Frequently asked questions
Fix Error Saving Organization Name - Frequently asked questions
Why Integrations Are Blocked - Frequently asked questions
System Update Routing Social Tickets - Frequently asked questions
Delay Web Widget Pop-up - Frequently asked questions
How to Analyze Messaging Tickets - Frequently asked questions
New Request List Experience - Frequently asked questions
What's New in Zendesk July 2022 - Frequently asked questions
Routing Triaged Tickets with Omnichannel - Frequently asked questions
How to Manage Private Ticket Groups - Frequently asked questions
Receive Slack Notifications for Negative Tickets - Frequently asked questions
Account Owner Left Company - Frequently asked questions
How to Manage Talk Agent Availabilities - Frequently asked questions
Translating Macros with Dynamic Content - Frequently asked questions
Activating Explore Access - Frequently asked questions
Zendesk Sell Mobile Guide - Frequently asked questions
Display First Reply Time in Seconds - Frequently asked questions
How Customers View Tickets in Multiple Orgs - Frequently asked questions
Fix GraphQL Server Error 3441003 - Frequently asked questions
Creating Capacity Rules - Frequently asked questions
Why Agents Are Restricted in Zendesk - Frequently asked questions
What's New in Zendesk August 2022 - Frequently asked questions
How to Set Up Call Routing in Talk - Frequently asked questions
Add Facebook to Zendesk - Frequently asked questions
Provision Light Agent Role via Identity Provider - Frequently asked questions
Fix Email Errors: SPF, DNS, TXT Records - Frequently asked questions
How to Report on IVR Usage - Frequently asked questions
Why Was My Facebook Page Deauthorized? - Frequently asked questions
Add Social Messaging for Facebook Messenger - Frequently asked questions
Set Up Call Routing with Third-Party Software - Frequently asked questions
Managing Agent Seats in Zendesk - Frequently asked questions
How to Add Voicemail & Greetings in Talk - Frequently asked questions
Discover Light Agents & Contributors - Frequently asked questions
Fix View Titles Not Translating - Frequently asked questions
Fine-Tuning Ticket Deflection - Frequently asked questions
Identify Your Zendesk Interface - Frequently asked questions
How to Use Content Tags in Zendesk - Frequently asked questions
Using Comment Flags for Email Spoofing Defense - Frequently asked questions
Custom Ticket Fields Side-by-Side - Frequently asked questions
Understanding Email in Zendesk - Frequently asked questions
Remove Due Date on Task Ticket - Frequently asked questions
Activating Agent Workspace - Frequently asked questions
How to Join Conversations in Zendesk - Frequently asked questions
Remove Phone Number from User Profile - Frequently asked questions
How to View Ticket Statuses in Zendesk - Frequently asked questions
Single Sign-On User Verification - Frequently asked questions
Understanding Zendesk Promotional Credits - Frequently asked questions
Average Tickets per Organization - Frequently asked questions
What's New in Zendesk September 2022 - Frequently asked questions
Testing Voice Support Setup - Frequently asked questions
Adding Web Widget to Websites - Frequently asked questions
How to Create Reminders on On-Hold Tickets - Frequently asked questions
Fix Help Center Display Issues - Frequently asked questions
How to Test Your Email Setup - Frequently asked questions
Fix Salesforce Data Sync Error - Frequently asked questions
Check Online Agents for Messaging - Frequently asked questions
Access Zendesk Suite Admin Settings - Frequently asked questions
How to Add Team Members in Zendesk Suite - Frequently asked questions
Understanding Explore Discrepancies - Frequently asked questions
Guaranteeing Support with SLAs in Zendesk - Frequently asked questions
Rolling Out Zendesk Suite Support - Frequently asked questions
Managing User Access in Zendesk Suite - Frequently asked questions
Manage Zendesk Support After Hours - Frequently asked questions
Reporting on Support Activity in Zendesk - Frequently asked questions
Understanding First Reply vs. Full Resolution Time - Frequently asked questions
Enable Customer Satisfaction Ratings - Frequently asked questions
How to Navigate Zendesk Trial Tasks - Frequently asked questions
Suspending an Agent: Ticket Handling - Frequently asked questions
How to Use Omnichannel Routing for Calls - Frequently asked questions
Zendesk Widget Issues - Frequently asked questions
Creating Ticket Triggers for Slack - Frequently asked questions
Deploying a Conversation Bot - Frequently asked questions
Intelligent Triage & Context Panel - Frequently asked questions
Deliver Great Customer Service with Zendesk - Frequently asked questions
Fix Invalid JSON Export Issues - Frequently asked questions
Fix Custom Ticket Field Issues in Explore - Frequently asked questions
Email Notifications: Untitled Ticket - Frequently asked questions
Identify Users on WhatsApp in Zendesk - Frequently asked questions
How to Sort Macros Alphabetically - Frequently asked questions
Zendesk Innovation Services List - Frequently asked questions
Zendesk Region-Specific Terms - Frequently asked questions
Creating Alternate SLA Metrics - Frequently asked questions
Activating Macros Shortcuts - Frequently asked questions
How We Protect Your Service Data - Frequently asked questions
Creating Private Ticket Groups - Frequently asked questions
How to Use Changes Previous/New Value - Frequently asked questions
How to Add Content Tags to Posts - Frequently asked questions
Zendesk Suite Security Guide - Frequently asked questions
How to Add Content Tags in Zendesk - Frequently asked questions
Close Tickets from Abandoned Calls - Frequently asked questions
Change Order of Values in Explore Report - Frequently asked questions
How to Work with Images in Media Library - Frequently asked questions
Using the Same Support Address for Multiple Brands - Frequently asked questions
Notify Users of Legal Terms in Widgets - Frequently asked questions
Security Configurations for Zendesk Talk - Frequently asked questions
Requesting Feedback for Article Downvotes - Frequently asked questions
Creating API Connections for Bot Builder - Frequently asked questions
ZIS Connections Authentication - Frequently asked questions
Zendesk Transparency Report - Frequently asked questions
Advanced Encryption Overview - Frequently asked questions
Add Multiple Instagram Accounts - Frequently asked questions
Route Tickets by WhatsApp Number - Frequently asked questions
Porting Fees for Zendesk Talk - Frequently asked questions
How to Enable Your Bot in Messaging - Frequently asked questions
Omnichannel Routing Resources - Frequently asked questions
Why Chat Appeared on My Account - Frequently asked questions
How to Report on Messaging Conversations - Frequently asked questions
Turning Off Departments in Zendesk - Frequently asked questions
Update to Agent Workspace for Messaging - Frequently asked questions
Agent Notification Issues on Chat Dashboard - Frequently asked questions
Fix Broken Images in Bot-Suggested Articles - Frequently asked questions
Why Does My Dashboard Show Zero Chats? - Frequently asked questions
Managing Third-Party Bots in Admin Center - Frequently asked questions
What's New in Zendesk Nov 2022 - Frequently asked questions
How to Identify Live Chat or Messaging - Frequently asked questions
Using Bot Builder & Support Triggers - Frequently asked questions
How to Use Bots for Email Address Provision - Frequently asked questions
How to Disable Omnichannel Routing - Frequently asked questions
How to Migrate to Messaging - Frequently asked questions
Managing Agent Capacity Rules - Frequently asked questions
Viewing Agents Assigned to Capacity Rule - Frequently asked questions
Resolve Messaging Error: Conversation in Progress - Frequently asked questions
How to Add Live Chat to Mobile App - Frequently asked questions
Enable Chat to Reply - Frequently asked questions
Chat vs Messaging in Zendesk - Frequently asked questions
Zendesk Talk UIFN Availability - Frequently asked questions
Transfer a Chat License with One Agent - Frequently asked questions
Compare Zendesk Plans & Features - Frequently asked questions
Enable or Disable Live Chat in Zendesk - Frequently asked questions
See Followers in Guide - Frequently asked questions
Explore Product Limits - Frequently asked questions
How to Add Rich Content in Bot Builder - Frequently asked questions
Managing Unified Agent Statuses - Frequently asked questions
Unified Agent Status Guide - Frequently asked questions
Turn Off Chat When Offline - Frequently asked questions
Using Trigger Condition Update via Chat - Frequently asked questions
How to Use Sell Voice - Frequently asked questions
Managing API Connections for Bot Builder - Frequently asked questions
Stop Chat Transcripts to Agent Email - Frequently asked questions
Missed Chat to Ticket Creation Time - Frequently asked questions
Understanding CCs and Followers - Frequently asked questions
Oversee Conversations in Messaging & Live Chats - Frequently asked questions
Using the Context Panel in Sell - Frequently asked questions
Using Microsoft Teams in Side Conversations - Frequently asked questions
How to Access Live Chat Settings - Frequently asked questions
How to Analyze Intelligent Triage Results - Frequently asked questions
Import Users or Organizations Errors - Frequently asked questions
Top B2B Support Features - Frequently asked questions
Why Customers Get Articles Instead of Chat - Frequently asked questions
Creating Macros from Suggestions - Frequently asked questions
Intelligent Triage Use Cases - Frequently asked questions
Email Size Limit Error in Zendesk - Frequently asked questions
Bot-Only Widget Setup - Frequently asked questions
How to Understand Branching Conditions - Frequently asked questions
Enable or Disable Mentions in Help Center - Frequently asked questions
How to Make Your Help Center Accessible - Frequently asked questions
Manage Agent Ticket Capacity in Zendesk - Frequently asked questions
How to Analyze Abandoned Calls in Talk - Frequently asked questions
Dynamically Adapting Dashboard Data - Frequently asked questions
Fix Keyboard Shortcuts in Zendesk - Frequently asked questions
Accepting Wildcard Emails for Support - Frequently asked questions
Enabling Idle Timeout for Agent Statuses - Frequently asked questions
Using Authentication Metadata in Bot Answers - Frequently asked questions
Why Users Redirect to Zendesk Subdomain - Frequently asked questions
Reorder Custom Ticket Fields - Frequently asked questions
How to Test Without Custom Hosts in ZCLI & ZAT - Frequently asked questions
Automated Resolutions for AI Agents - Frequently asked questions
Translating Custom Agent Statuses - Frequently asked questions
How to Analyze Messaging Tickets by Channel - Frequently asked questions
How to Fix 'Chat is Disconnected' Error - Frequently asked questions
Defining Group SLA Policies - Frequently asked questions
Instagram Replies in Zendesk - Frequently asked questions
Ticket Created Date Filter in Reports - Frequently asked questions
User Replies to Closed Ticket - Frequently asked questions
How to Export Team Member Data - Frequently asked questions
How to Add Custom Object Records - Frequently asked questions
Restricting Account Data Exports - Frequently asked questions
How to Check Your Zendesk Plan Type - Frequently asked questions
How to Use Proactive Messages - Frequently asked questions
Add Website Link to Help Center Home - Frequently asked questions
Deprecation of Status API Endpoints - Frequently asked questions
Zendesk Suite Product Controls Guide - Frequently asked questions
Fix Talk Error: Cannot Connect to Number - Frequently asked questions
Set Welcome Email Brand via API - Frequently asked questions
How to Manage Custom Layouts in Zendesk - Frequently asked questions
Zendesk CSP Headers Support - Frequently asked questions
Designate Email for Security Notifications - Frequently asked questions
What's New in Zendesk March 2023 - Frequently asked questions
Creating Custom Layouts in Zendesk - Frequently asked questions
How to Use Zendesk Report Builder - Frequently asked questions
Updating Messaging Bots for Secure API Calls - Frequently asked questions
How to Download a Greeting from Talk - Frequently asked questions
Live Chat Configuration for Data Center - Frequently asked questions
How to Use Variables in Bot Answers - Frequently asked questions
Creating Content Tags - Frequently asked questions
Editing Ticket Forms in Zendesk - Frequently asked questions
Connect Multiple Zendesk Subdomains - Frequently asked questions
Creating Proactive Messages for SDK - Frequently asked questions
Suggest Restricted Articles in Bot Answers - Frequently asked questions
How to View Content Tags in Zendesk - Frequently asked questions
How to Create Hierarchy View in Sell Smart Lists - Frequently asked questions
Sunshine Conversations in Zendesk Suite - Frequently asked questions
Explore Dashboard: Online Agents Issue - Frequently asked questions
Sunshine Conversations Access - Frequently asked questions
Excluding Tags in Filters - Frequently asked questions
Creating Proactive Messages - Frequently asked questions
Data Sync in Explore - Frequently asked questions
Using the Voice API with Zendesk - Frequently asked questions
How to View Content Blocks List - Frequently asked questions
What's New in Zendesk April 2023 - Frequently asked questions
Direct to Reseller Transfer Guide - Frequently asked questions
Assignment Agreement Guide - Frequently asked questions
Optimize Zendesk Search Results - Frequently asked questions
How to Remove Content Blocks - Frequently asked questions
Reseller to Direct Transfer Guide - Frequently asked questions
API Key Authentication & Custom Headers - Frequently asked questions
Reviewing and Assigning Intents - Frequently asked questions
Create Chat Shortcut for Visitor's First Name - Frequently asked questions
Bulk Update Tickets: Missing Forms - Frequently asked questions
Pre-filled Ticket Fields & SSO - Frequently asked questions
Using Zendesk AI in Your Industry - Frequently asked questions
Zendesk's 2023 Pricing Update - Frequently asked questions
How to Clone a Report in Zendesk - Frequently asked questions
Proactive Messaging Option - Frequently asked questions
Closed Ticket Status Missing - Frequently asked questions
How to Use Knowledge in Agent Workspace - Frequently asked questions
Agent Status Changes with Omnichannel Routing - Frequently asked questions
Link Zendesk Contacts to Salesforce - Frequently asked questions
Salesforce Account Names Changing - Frequently asked questions
Zendesk 1-800 Numbers for Talk - Frequently asked questions
Article Verification in Zendesk - Frequently asked questions
How to Manage Search Settings - Frequently asked questions
New Limits for Offset Pagination - Frequently asked questions
How to Understand SLA Policies - Frequently asked questions
Analyzing Agent State & Activity - Frequently asked questions
Agent State & Activity Metrics - Frequently asked questions
Omnichannel Agent Dashboard - Frequently asked questions
Password Reset Notification in Zendesk - Frequently asked questions
How to Order SLA Policies - Frequently asked questions
Ticket Handling After Assignee Removal - Frequently asked questions
How to Use Zendesk Advanced AI - Frequently asked questions
How to Use SLA Policies in Zendesk - Frequently asked questions
Fix Property Settings Error - Frequently asked questions
Social Messaging App Removal - Frequently asked questions
Update Requester in Agent Workspace - Frequently asked questions
How to Use Semantic Search - Frequently asked questions
Fix 'Failed to Save Security Settings' Error - Frequently asked questions
Ticket Merging vs Threading - Frequently asked questions
Subtracting Time Duration Metrics - Frequently asked questions
How to Use Bot Builder for Data Capture - Frequently asked questions
What's New in Zendesk May 2023 - Frequently asked questions
How to Record Zendesk Business Hours - Frequently asked questions
Using Messaging Metadata in Zendesk - Frequently asked questions
Find Your Time Zone on Zendesk - Frequently asked questions
Securing Your Microsoft Login - Frequently asked questions
How to Track Messaging Offers to Agents - Frequently asked questions
Enabling Your Help Center - Frequently asked questions
Activating Your Community - Frequently asked questions
Check Agent Availability in Bot Chats - Frequently asked questions
Manually Redact Info in Messaging Ticket - Frequently asked questions
Visibility of Macros to Admins in API - Frequently asked questions
Enable Side Conversations - Frequently asked questions
Zendesk AI Data Use Information - Frequently asked questions
Enable Intelligent Triage - Frequently asked questions
Why is Archived by Field Blank? - Frequently asked questions
Making Tags Mandatory for Ticket Resolution - Frequently asked questions
Buying the Advanced AI Add-On - Frequently asked questions
Design Conversational Messaging Workflow - Frequently asked questions
Why Chats Aren't Routed to Agents - Frequently asked questions
How Zendesk Handles Daylight Saving Time - Frequently asked questions
Unauthenticated End Users & Community Posts - Frequently asked questions
Exclude Tickets by Tag in Reports - Frequently asked questions
Change Name on Zendesk Web Widget - Frequently asked questions
Difference Between Calls & Completed Calls - Frequently asked questions
Handling Commas in Reports - Frequently asked questions
Missing Custom Datasets in Explore - Frequently asked questions
Configuring User Essentials Card - Frequently asked questions
How to Report on Custom Ticket Status - Frequently asked questions
Track Ticket Themes Over Time - Frequently asked questions
How to Add & Manage Skills on Tickets - Frequently asked questions
How to Automatically Email Explore Report - Frequently asked questions
How to Use Skills to Route Tickets - Frequently asked questions
Reporting on Tickets After Help Center Search - Frequently asked questions
Update Google Analytics ID - Frequently asked questions
Allow Restricted Content in Emails - Frequently asked questions
Supported Help Center Styles - Frequently asked questions
Report on Ticket Field Duration - Frequently asked questions
Zendesk vs Sunshine Conversations Users - Frequently asked questions
How to View Ticket Skills in Zendesk - Frequently asked questions
Light Agent Email Notifications - Frequently asked questions
Troubleshooting Explore Formulas - Frequently asked questions
Create Trigger Usage Report - Frequently asked questions
Using WhatsApp Templates - Frequently asked questions
What's New in Zendesk July 2023 - Frequently asked questions
Report on Tickets with Attachments in Explore - Frequently asked questions
Fix Data Filter Issues in Reports - Frequently asked questions
Restrict Explore Dashboards Access - Frequently asked questions
Why is my data labeled obsolete in Explore? - Frequently asked questions
Administrative Access to Explore Dashboards - Frequently asked questions
Displaying Ticket Age in Views - Frequently asked questions
Ticket Group vs Update Ticket Group in Explore - Frequently asked questions
How to Determine Ticket's First Priority Value - Frequently asked questions
Merged Tickets Count - Frequently asked questions
Reporting Reopened Tickets Daily - Frequently asked questions
Migrate Zendesk Reporting Data - Frequently asked questions
How to Route Calls Using Skills - Frequently asked questions
Understanding Custom Objects - Frequently asked questions
Average Tickets Solved on Business Days - Frequently asked questions
Reporting Ticket Volume by Group Hourly - Frequently asked questions
Registering Sell Number for A2P 10DLC - Frequently asked questions
Using Skills in Omnichannel Routing - Frequently asked questions
How to Use Custom Object Resources - Frequently asked questions
Why is my WhatsApp number redacted? - Frequently asked questions
Report on First Reply Time in Business Hours - Frequently asked questions
Intelligent Triage Trigger Issues - Frequently asked questions
How to Use Messaging Triggers - Frequently asked questions
How to Answer Chats in Zendesk - Frequently asked questions
Exporting Tickets with Filters - Frequently asked questions
Using Custom Objects in Ticket Triggers - Frequently asked questions
View Personal Macros on Zendesk - Frequently asked questions
Fix Instagram Profile Issues - Frequently asked questions
Fix Sign-In Errors on Host-Mapped Domain - Frequently asked questions
Configuring Agent Access to Custom Objects - Frequently asked questions
Deactivate Zendesk Agent Workspace - Frequently asked questions
Fix Image Paste Error in Zendesk - Frequently asked questions
How to Change Ticket Requester in Zendesk - Frequently asked questions
Build a Report on Ticket CCs - Frequently asked questions
Handling Spam from qq.com Users - Frequently asked questions
How to Use Messaging Triggers in Admin Center - Frequently asked questions
How to Resolve 'Email Already Taken' Error - Frequently asked questions
How to Analyze Abandoned Calls in Zendesk - Frequently asked questions
Create Clickable Ticket Links in Explore - Frequently asked questions
Working with Attachments in Media Library - Frequently asked questions
Logging & Deleting Calls in Zendesk Sell - Frequently asked questions
How to Use OpenAI in Zendesk Services - Frequently asked questions
Zendesk PCI DSS Compliance - Frequently asked questions
Creating Ticket Deletion Schedules - Frequently asked questions
Improve Views in Zendesk Support - Frequently asked questions
Zendesk Sell Datasets Removal - Frequently asked questions
Explore Vote Metrics vs Article Votes - Frequently asked questions
Managing Personal App Shortcuts - Frequently asked questions
Social Identities on Essentials Card - Frequently asked questions
Configuring Conversation Order in Tickets - Frequently asked questions
What's New in Zendesk September 2023 - Frequently asked questions
Activating Custom Objects - Frequently asked questions
Planning Custom Objects Workflow - Frequently asked questions
How to Give Agents Access to Messaging - Frequently asked questions
Manage Article Attachments in Media Gallery - Frequently asked questions
Reply Time SLAs in Messaging EAP - Frequently asked questions
Managing Custom Objects in Zendesk - Frequently asked questions
Visibility of Macros to Admins - Frequently asked questions
Omnichannel Routing & Ticket Queuing - Frequently asked questions
Interacting with Object Records in Tickets - Frequently asked questions
Configuring Social Messaging Style - Frequently asked questions
Configuring Live Chat Style - Frequently asked questions
Configuring Live Chat for Returning Customers - Frequently asked questions
How to Access Live Data in Explore - Frequently asked questions
Scheduled Dashboard Delivery Timeout - Frequently asked questions
Optimize Zendesk Messaging - Frequently asked questions
Optimize Zendesk Bot Performance - Frequently asked questions
Bulk Import Custom Object Records - Frequently asked questions
Using Content Blocks in Articles - Frequently asked questions
Why Don't I See Macro Suggestions? - Frequently asked questions
Using AI in Conversation Bots - Frequently asked questions
Buying Advanced Data Privacy Add-on - Frequently asked questions
Manage Assets in Zendesk - Frequently asked questions
View Deleted Articles in Zendesk - Frequently asked questions
Restrict Help Center Access - Frequently asked questions
How to Manage Allowlist & Blocklist - Frequently asked questions
Redaction in Side Conversation Tickets - Frequently asked questions
New Talk Partner Edition Capabilities - Frequently asked questions
Collaborate on Messaging with Mentions - Frequently asked questions
Enhance Reply Time SLAs in Messaging - Frequently asked questions
How to Use Zendesk Sandbox Environments - Frequently asked questions
How to Use New Explore Dataset Exporter - Frequently asked questions
Expanding Text with AI in Knowledge - Frequently asked questions
Viewing Similar Tickets in Intelligence EAP - Frequently asked questions
Add Symbols in Calculated Metrics Names - Frequently asked questions
Using Generative AI for Call Summaries - Frequently asked questions
Deploy Triggers from Sandboxes - Frequently asked questions
Salesforce Integrations: Product Team Insights - Frequently asked questions
How to Use Custom Objects in Zendesk - Frequently asked questions
Webhook Subscriptions to Agent Events - Frequently asked questions
How to Add Comments & Notes with Triggers - Frequently asked questions
WhatsApp Proactive Messaging Caveats - Frequently asked questions
Trigger Conditions & Actions Changes - Frequently asked questions
Rebrand of Twitter to X Corp - Frequently asked questions
Customizable CSAT Configuration EAP - Frequently asked questions
Fix Error Code 550 5.7.x in Exchange - Frequently asked questions
Intelligent Triage Expansion Guide - Frequently asked questions
Insights from Messaging Experience - Frequently asked questions
What's New in Zendesk October 2023 - Frequently asked questions
Automatic Activation of Custom Ticket Statuses - Frequently asked questions
How to Use Access Log API in Zendesk - Frequently asked questions
User Groups & Community Events - Frequently asked questions
Understanding Zendesk JWT Types - Frequently asked questions
Which API to Use for Messaging - Frequently asked questions
Knowledge Search Settings in Workspaces - Frequently asked questions
Embed Web Widget in SharePoint - Frequently asked questions
Add Phone Number to Web Widget Classic - Frequently asked questions
Reporting on IVR Keypresses - Frequently asked questions
Converting Targets to Webhooks - Frequently asked questions
Bulk Delete Media in Guide - Frequently asked questions
What's New Q4 2023 - Frequently asked questions
Macro Suggestions Permissions Update - Frequently asked questions
Manage Agent Interface Settings - Frequently asked questions
Keyboard Shortcuts for Source Code Editor - Frequently asked questions
How Call Routing Works with Omnichannel - Frequently asked questions
How to Understand Object Triggers - Frequently asked questions
Renaming Media in Guide Media Library - Frequently asked questions
Update Primary Email Address - Frequently asked questions
Managing Zendesk Effectively - Frequently asked questions
Discontinuing PrestaShop Integration - Frequently asked questions
How to Use Zendesk Data Importer - Frequently asked questions
Why Overall Sum Stays Consistent - Frequently asked questions
Zendesk Generative AI Event Q&A - Frequently asked questions
Manage Intelligent Triage Predictions - Frequently asked questions
Agent Collaboration via Mention in Messaging - Frequently asked questions
Character Limits in Bot Builder - Frequently asked questions
Success with Zendesk Discussion Space - Frequently asked questions
Discontinued iOS 14 Support - Frequently asked questions
Redact Ticket Content in Zendesk - Frequently asked questions
Measure Ticket Duration with Last Group - Frequently asked questions
What's New in Zendesk Nov 2023 - Frequently asked questions
Why Contact Form Missing in Web Widget Classic - Frequently asked questions
How to Use Explore Metrics for Messaging - Frequently asked questions
How Merged Tickets Affect Reporting - Frequently asked questions
Storage Usage Dashboard & Limits - Frequently asked questions
Generative AI Call Summarization in Zendesk Talk - Frequently asked questions
Fix Missing Description in Web Widget Classic - Frequently asked questions
Translating Live Conversations in Zendesk - Frequently asked questions
Fix Ticket Status in SLAs - Frequently asked questions
Dashboard Exports in Explore Beta - Frequently asked questions
Anonymous Calls & API Rate Limit - Frequently asked questions
SMS Opt-In Mechanisms Explained - Frequently asked questions
Using Intelligent Triage - Frequently asked questions
Tone Shift in Generative AI for Knowledge - Frequently asked questions
Service Incident Nov 7, 2023 - Frequently asked questions
Create a View for Legacy Agent Dashboard - Frequently asked questions
How to See Live Agent Status in Explore - Frequently asked questions
Resolve Email Delays to Google Domains - Frequently asked questions
Agent Ticket Access Permissions - Frequently asked questions
Resolve Email Delays & Failures - Frequently asked questions
Resolve Data Refresh Delays - Frequently asked questions
Understanding Agent Status Time Differences - Frequently asked questions
View Full Email Body in Zendesk - Frequently asked questions
Outbound Zip Files in Messaging - Frequently asked questions
IVR Keypress Tagging in Zendesk Talk - Frequently asked questions
Resolve Email Delays - Frequently asked questions
Help Center Article Editor UI Enhancements - Frequently asked questions
User Left Conversation in Messaging - Frequently asked questions
Fixing Singapore Call Issues in Sell - Frequently asked questions
Resolve Service Incident Nov 2, 2023 - Frequently asked questions
Social Channel Filters in Explore - Frequently asked questions
Resolve Zendesk Email Issues - Frequently asked questions
Improved Integration with Editors - Frequently asked questions
Service Incident Nov 15, 2023 - Frequently asked questions
How to Use Sunshine Conversations - Frequently asked questions
Resolve Facebook API Delays - Frequently asked questions
How to Troubleshoot Jira Integration - Frequently asked questions
External Dashboard Sharing in Explore - Frequently asked questions
Explore Report Configurations Updates - Frequently asked questions
In-product Feedback on Social Channels - Frequently asked questions
Omnichannel Agent Statuses in Explore - Frequently asked questions
Zendesk Data Privacy & Protection - Frequently asked questions
Reporting on Call Length by Year & Month - Frequently asked questions
Dynamic Conversation with Zendesk Bots - Frequently asked questions
Service Incident Nov 27, 2023 - Frequently asked questions
New Password Policy for Admin Center - Frequently asked questions
Why can't I see all dropdown values? - Frequently asked questions
How to Succeed with Zendesk Messaging - Frequently asked questions
Scheduled Maintenance Dec 14-15, 2023 - Frequently asked questions
Component Limit in Explore Dashboard - Frequently asked questions
Identify Tickets with Large Attachments - Frequently asked questions
Layout Builder Insights for Agent Workspace - Frequently asked questions
Light Agents and Ticket Tags - Frequently asked questions
Resolve Talk Icon Issues - Frequently asked questions
Employee Experience Intents & Updates - Frequently asked questions
What's New in Zendesk December 2023 - Frequently asked questions
Resolve Service Incident Issues - Frequently asked questions
Setting Up Agent Home - Frequently asked questions
Deleting Users in Zendesk - Frequently asked questions
Exceeding Storage Limit in Zendesk - Frequently asked questions
How to Auto-Accept Chats in Zendesk - Frequently asked questions
Flat Lines in Yearly Forecast - Frequently asked questions
Schedule Agents at Odd Times - Frequently asked questions
Service Incident Nov 30, 2023 - Frequently asked questions
Zendesk WFM Charges Explained - Frequently asked questions
Zendesk Reporting Access Licenses - Frequently asked questions
Using Zendesk WFM in Sandbox - Frequently asked questions
Zendesk WFM & Suspended Tickets - Frequently asked questions
Reflect Different SLAs in Forecast - Frequently asked questions
Extract Data from Forecast in Zendesk WFM - Frequently asked questions
Cancel Zendesk WFM Trial Account - Frequently asked questions
Using Zendesk WFM with IP Restrictions - Frequently asked questions
Zendesk Data Import Frequency - Frequently asked questions
Accessing Pre-Installation Data in Zendesk WFM - Frequently asked questions
Edit Agent Permissions with Assigned Roles - Frequently asked questions
How to Resolve Forecast Errors - Frequently asked questions
Share Zendesk WFM Dashboards - Frequently asked questions
Create Forecasts in Zendesk WFM - Frequently asked questions
How to Use Zendesk WFM Workstreams - Frequently asked questions
How to Use Task Lock in Zendesk - Frequently asked questions
Activating Task Lock - Frequently asked questions
Using the WFM Timezone Switcher - Frequently asked questions
How to Access Zendesk WFM - Frequently asked questions
Creating Custom WFM Roles - Frequently asked questions
Setting Up Teams in Zendesk WFM - Frequently asked questions
Creating Time Off Reasons for Agents - Frequently asked questions
How are intraday tasks assigned to agents - Frequently asked questions
Setting Up WFM for Non-Ticketing Work - Frequently asked questions
Custom WFM Report Templates - Frequently asked questions
Navigating Zendesk WFM with Keyboard Shortcuts - Frequently asked questions
Forecast vs Actual Report EAP - Frequently asked questions
How to Use the Agent Attendance Page - Frequently asked questions
Sync Zendesk WFM with Google Calendar - Frequently asked questions
How to Use the Agent Status Page - Frequently asked questions
How to Generate & Publish WFM Schedule - Frequently asked questions
How to Use the Agent Activity Page - Frequently asked questions
WFM System Report Metrics - Frequently asked questions
Starting & Ending Day in Zendesk WFM - Frequently asked questions
Installing Quicktab Chrome Extension - Frequently asked questions
Understanding WFM Roles & Permissions - Frequently asked questions
How to Use WFM Forecast - Frequently asked questions
Understanding WFM Forecast Algorithm - Frequently asked questions
Edit WFM Schedule for Multiple Agents - Frequently asked questions
Requesting Time Off in Zendesk - Frequently asked questions
Accessing Agent Schedule - Frequently asked questions
Import Historical Volume for WFM - Frequently asked questions
Setting Business Hours for WFM Forecasts - Frequently asked questions
How to Use WFM Report Templates - Frequently asked questions
WFM Custom Report Metrics - Frequently asked questions
Managing User Access in WFM Account - Frequently asked questions
How to Schedule WFM Report Exports - Frequently asked questions
How to Restrict Content in Zendesk - Frequently asked questions
How to Use the Agent Schedule App - Frequently asked questions
Import & Export WFM Schedules - Frequently asked questions
How to View & Edit Bot Settings - Frequently asked questions
How to Multitask in Zendesk - Frequently asked questions
How to Use New Explore Report Builder - Frequently asked questions
Reporting on Max Capacities with Omnichannel Routing - Frequently asked questions
How to Use Agent Home in Zendesk - Frequently asked questions
How to Add & Update Bot Avatar - Frequently asked questions
Reporting Reopened Tickets - Frequently asked questions
Resolve Service Incident Issues - Frequently asked questions
Deprecation of URL & Branded Targets - Frequently asked questions
Send Over 20 Tickets via Proactive App - Frequently asked questions
Set Default Chart Colors & Export Settings - Frequently asked questions
Using SQL to Filter Reports - Frequently asked questions
Zendesk Workforce Management - Frequently asked questions
Deploying Trigger Updates in Zendesk - Frequently asked questions
To Field in Follower Notifications - Frequently asked questions
Using a Conversation Bot - Frequently asked questions
Resolve 2FA Issues - December 11, 2023 Incident Frequently asked questions
Resolve Zendesk Talk Call Issues - Frequently asked questions
Create Conditions for Custom Drop-Down - Frequently asked questions
How to Use Tables in Content Blocks - Frequently asked questions
Managing Agent Activity - Frequently asked questions
Using DD-MM-YY Format in Liquid Markup - Frequently asked questions
Resolve Mail Latency Issues - Frequently asked questions
Display Customer Email in Agent Workspace - Frequently asked questions
Resolve Chat Outage Issues - Frequently asked questions
Managing Light Agent Seats in Zendesk - Frequently asked questions
Resolve Zendesk Service Incident Issues - Frequently asked questions
Service Incident Dec 15, 2023 - Frequently asked questions
Agent Productivity Timeline in Tymeshift - Frequently asked questions
Pinning External Content in Knowledge - Frequently asked questions
Resolve Tymeshift & Google Calendar Issues - Frequently asked questions
Recover Deleted Zendesk Tickets - Frequently asked questions
Getting Started with Zendesk WFM Manager - Frequently asked questions
Resolve Service Incident Issues - Frequently asked questions
How to Get Started with Zendesk WFM - Frequently asked questions
Fix Default Group Error in Zendesk - Frequently asked questions
Getting Started with Zendesk WFM - Frequently asked questions
Getting Started with Zendesk WFM - Frequently asked questions
Empty Chat Dashboard on Explore - Frequently asked questions
Agent Status Reporting Issues - Frequently asked questions
Date Range Selection in Tymeshift - Frequently asked questions
Create Drop-Down Field with 2000+ Values - Frequently asked questions
Advanced Data Privacy & Protection Add-on - Frequently asked questions
Facebook Mentions in Zendesk - Frequently asked questions
What's New in Zendesk January 2024 - Frequently asked questions
Using Tags for Drop-Down Fields - Frequently asked questions
Zendesk Voice Support CNAM - Frequently asked questions
Monthly Active Users in Sunshine Conversations - Frequently asked questions
Resolve Z-Bot Widget Issues - Frequently asked questions
Add Start Times to Shifts in Zendesk - Frequently asked questions
Change Password Security Level - Frequently asked questions
Getting Started with Zendesk Suite: Additional Features - Frequently asked questions
Why Isn't My Reply Translated? - Frequently asked questions
Enable 2FA for End Users - Frequently asked questions
Start 2024 User Group Events - Frequently asked questions
How to Migrate WhatsApp Numbers - Frequently asked questions
How to Log into Zendesk via Terminal - Frequently asked questions
Discontinuation of Zendesk Apps - Frequently asked questions
Fixing Error: Invalid Settings - Frequently asked questions
Zendesk Drop-Down Field Changes - Frequently asked questions
Resolve Access Issues in India - Frequently asked questions
Track Child Ticket Metrics by Parent ID - Frequently asked questions
Zendesk Bots: Restricted Content Support - Frequently asked questions
Identify Brand IDs in Multi-Brand Setup - Frequently asked questions
Understanding Chat Duration Changes - Frequently asked questions
Agent Replies on X Thread, Not Ticket - Frequently asked questions
User Segment Tag Issues - Frequently asked questions
Side Conversation Emails Visibility - Frequently asked questions
How to Fix Macro Issues in Zendesk - Frequently asked questions
Fix Welcome Emails Not Sending - Frequently asked questions
Answer Linking for Zendesk Bots - Frequently asked questions
Using HTTP Links in Agent Signatures - Frequently asked questions
Improved Tymeshift & Zendesk Integration - Frequently asked questions
Supported HTML for Help Center Articles - Frequently asked questions
Using Zendesk & Third-Party Bots in Web Widgets - Frequently asked questions
Simplify Tone in Generative AI - Frequently asked questions
Live Chat with Omnichannel Routing - Frequently asked questions
Resolve Sunshine Conversations Issues - Frequently asked questions
New Permissions for Custom Objects - Frequently asked questions
Access Recent Searches in Zendesk Support - Frequently asked questions
What's New in Zendesk February 2024 - Frequently asked questions
Edit or Delete Agent Email Address - Frequently asked questions
How to Analyze Tickets by Group Monthly - Frequently asked questions
Track Agent Time Outside Zendesk - Frequently asked questions
Resolve Chat Trigger Issues - Frequently asked questions
Travel Intents in Zendesk - Frequently asked questions
How to Manage Reply Time SLAs for Live Chat - Frequently asked questions
Google & Yahoo Sending Requirements - Frequently asked questions
How to Use Data Importer to Update Records - Frequently asked questions
Fix Zendesk Talk Errors - Frequently asked questions
Buying Additional Light Agent Seats - Frequently asked questions
Admin Center Navigation Improvements - Frequently asked questions
Change Agent State from Explore - Frequently asked questions
Linking Filters in Explore Beta - Frequently asked questions
Using Power BI Connector by Zendesk - Frequently asked questions
How to Migrate Data to Zendesk - Frequently asked questions
Consolidated Zendesk Bot Settings - Frequently asked questions
Fix Zendesk Bot Changes in Social Media - Frequently asked questions
Detect Unique Info in Tickets - Frequently asked questions
Managing Answers in a Bot - Frequently asked questions
Resolve Unverified Toll-Free Number Issues - Frequently asked questions
Resolve Zendesk Pod 27 Chat Issues - Frequently asked questions
Resolve Zapier Auth Issues - Frequently asked questions
Help Center Upgrades - Frequently asked questions
Service Incident Feb 9, 2024 - Frequently asked questions
Zendesk Access Errors in Chennai - Frequently asked questions
Managing Team Member Emails - Frequently asked questions
How to Use Zendesk Guide AI - Frequently asked questions
Message Limit Reached in Zendesk - Frequently asked questions
Authenticate Messaging Users via Signed Email - Frequently asked questions
Zendesk Android SDK & Firebase Update - Frequently asked questions
Verify Zendesk Talk Number for WhatsApp - Frequently asked questions
How to Report on Agent State in Zendesk - Frequently asked questions
Time Tracking App: Measure Ticket Time - Frequently asked questions
Fix Messaging Widget Email Issues - Frequently asked questions
Check Agent Sign-In Timestamps - Frequently asked questions
Breakdown of Storage Usage by Ticket ID - Frequently asked questions
Generative AI in Zendesk Support - Frequently asked questions
Zendesk SDK for Unity: Messaging Guide - Frequently asked questions
Inform Callers of Queue Position in Talk - Frequently asked questions
Change Agent Status in Zendesk - Frequently asked questions
Granting Agent Access to Explore Video - Frequently asked questions
Boost Agent Productivity with AI - Frequently asked questions
How to Manage Social Posts - Frequently asked questions
Help Center Translations Guide - Frequently asked questions
Resolve Zendesk Merge Issues - Frequently asked questions
Resolve Meta Outage Issues - Frequently asked questions
Excluding Reports in Explore Beta - Frequently asked questions
Buying Zendesk WFM - Frequently asked questions
Why Chats Update Post-Completion - Frequently asked questions
Reporting on Chat Requesters - Frequently asked questions
Generative AI Features in Help Center - Frequently asked questions
Discontinuation of Customer Profile Page - Frequently asked questions
Resolve Access Issues for Explore Pods - Frequently asked questions
Call Length vs Call Duration - Frequently asked questions
Consolidated Macros Management - Frequently asked questions
API Usage Dashboard Guide - Frequently asked questions
Omnichannel Routing for First Reply SLAs - Frequently asked questions
Custom Omnichannel Routing Queues - Frequently asked questions
How to Use Tab Templates & Clone Tabs in Explore - Frequently asked questions
Creating & Editing Workforce Dashboards - Frequently asked questions
Measure Explore Dashboard Activity - Frequently asked questions
How to Use Suggested Replies in Zendesk - Frequently asked questions
Fixing Incorrect Favicon Issues - Frequently asked questions
Resolve Sunshine Conversations Latency - Frequently asked questions
Reporting on Tickets with 1+ Hour Reply Time - Frequently asked questions
Fill Custom Field for Auto-Solved Tickets - Frequently asked questions
Merging Tickets with AI Suggestions - Frequently asked questions
Improve Public by Default Ticket Setting - Frequently asked questions
Migrating to Admin Center - Frequently asked questions
How to Use the New Article Editor Toolbar - Frequently asked questions
How to Use AI Agents in Zendesk - Frequently asked questions
Resolve SSO Errors: Page Doesn't Exist & Access Denied - Frequently asked questions
Troubleshooting Welcome Email Issues - Frequently asked questions
Transferred to Agent Metric Issues - Frequently asked questions
Update URL Structure for Article Attachments API - Frequently asked questions
Automated Resolutions Transition Guide - Frequently asked questions
Resolve Missing Shared Views - Frequently asked questions
How to Report on Searched Phrases in Help Center - Frequently asked questions
Manage Workforce with Tymeshift Dashboards - Frequently asked questions
Learn Zendesk Suite - Frequently asked questions
Join Relate with Michelle Obama - Frequently asked questions
Edit WFM Schedule for Agents - Frequently asked questions
Create a View for Side Conversations - Frequently asked questions
Deprecation of Invalid Calculations in Explore - Frequently asked questions
Resolve Billing Errors - Frequently asked questions
Set Your Status for Messaging & Live Chat - Frequently asked questions
Improved Intent & Sentiment Models - Frequently asked questions
Allow Original Group & Assignee on Follow-Ups - Frequently asked questions
Generative Search in Agent Workspace - Frequently asked questions
Dynamic Filtering for Lookup Fields - Frequently asked questions
Export Data from Expired Zendesk Account - Frequently asked questions
Zendesk AI Metrics & Attributes - Frequently asked questions
Agent Activity Entries in Black - Frequently asked questions
Monitor Automated Resolution Usage - Frequently asked questions
Change Business Hours Impact on SLAs - Frequently asked questions
Help with Third-Party Apps on Marketplace - Frequently asked questions
Enable Generative AI in Zendesk - Frequently asked questions
How to Configure Intelligence in Context Panel - Frequently asked questions
Resolve Tymeshift Login Issues - Frequently asked questions
Analyzing Agent AI Use - Frequently asked questions
Limit of 50 Organizations in User Segment - Frequently asked questions
How to Use AI Agents in Zendesk - Frequently asked questions
Visit Service Notifications - Frequently asked questions
Resolve WhatsApp Cloud API Issues - Frequently asked questions
Remove Navigation Menu Icon in Help Center - Frequently asked questions
Focus Mode for Omnichannel Routing - Frequently asked questions
Extended Attributes in Explore - Frequently asked questions
Resource Management APIs for ZIS - Frequently asked questions
What's New in Zendesk April 2024 - Frequently asked questions
Implement Auto Pop-up for Widget - Frequently asked questions
Service Incident April 3, 2024 - Frequently asked questions
Can Agents View Tickets for Other Groups? - Frequently asked questions
Resolve Unsupported Message Type Errors - Frequently asked questions
Ticket Conversation Improvements - Frequently asked questions
How to Use Zendesk Data Importer - Frequently asked questions
Link Companies to Sell Contacts - Frequently asked questions
How Were My Tickets Deleted - Frequently asked questions
Understanding 1-Ticket Updates - Frequently asked questions
Managing WFM Roles & Permissions - Frequently asked questions
Configuring End-User Device Info - Frequently asked questions
Discontinuation of Magento 2 Connector - Frequently asked questions
Zendesk Q&A on Klaus & Tymeshift - Frequently asked questions
Google Chrome & Third-Party Cookies - Frequently asked questions
Resolve Tymeshift Delays - Frequently asked questions
Resolve Missing SLA Badges Issue - Frequently asked questions
Fix Invalid Status Error in Proactive Tickets App - Frequently asked questions
Custom Intents Request Beta - Frequently asked questions
Setting Up Notifications for Events - Frequently asked questions
How to Delete Your Zendesk Account - Frequently asked questions
Automatically Release Agent Capacity - Frequently asked questions
How to Choose Scorecard Rating Scale - Frequently asked questions
How to Use Sentiment Filter in Zendesk - Frequently asked questions
Enhance Intercom Conversations with Events - Frequently asked questions
Using the Conversations View - Frequently asked questions
Using Phone Call Activity Indicator - Frequently asked questions
Creating and Managing Quizzes - Frequently asked questions
How to Filter Conversations by Time - Frequently asked questions
How to Add Multilingual Feedback Surveys - Frequently asked questions
Understanding the Pass Rate - Frequently asked questions
Keyboard Shortcuts for Zendesk QA - Frequently asked questions
Setting Up a Custom Integration - Frequently asked questions
Using Zendesk QA as a Reviewer - Frequently asked questions
Using Zendesk QA Templates - Frequently asked questions
Setting Up Zendesk QA Account - Frequently asked questions
How to Use Drift with Zendesk - Frequently asked questions
How to Filter Conversations - Frequently asked questions
Compare Reviews in Zendesk QA Workspaces - Frequently asked questions
Find Zendesk Invoices - Frequently asked questions
User Provisioning with SCIM in Zendesk - Frequently asked questions
Setting a Threshold in Zendesk - Frequently asked questions
Add Custom Hashtags in Zendesk QA - Frequently asked questions
Understanding Dashboard Calculations - Frequently asked questions
Setting Up Calibration in Zendesk QA - Frequently asked questions
How to Filter Reviews Dashboard - Frequently asked questions
Configuring Advanced Security Settings - Frequently asked questions
Choosing Rating Categories - Frequently asked questions
Changing a Rating Scale - Frequently asked questions
How to Use Dixa with Zendesk - Frequently asked questions
How to Export Data from Zendesk - Frequently asked questions
How to Import Conversations via API - Frequently asked questions
How to Find Conversations by Client - Frequently asked questions
Accessing the Reviews Dashboard - Frequently asked questions
How to Use AutoQA in Zendesk QA - Frequently asked questions
How to Set Up Feedback Surveys - Frequently asked questions
Understanding Coaching Sessions - Frequently asked questions
How to Use Talkdesk with Zendesk - Frequently asked questions
How to Set Up Assignments - Frequently asked questions
Using Conversation Insights - Frequently asked questions
How to Use Kayako - Frequently asked questions
How to Use Help Scout with Zendesk - Frequently asked questions
How to Create Multiple Scorecards - Frequently asked questions
Setting Up Zendesk QA Extension - Frequently asked questions
Can't Login to Zendesk QA Account - Frequently asked questions
How to Use Freshchat - Frequently asked questions
Understanding Zendesk QA Terminology - Frequently asked questions
How to Use LivePerson with Zendesk - Frequently asked questions
Edit or Delete a Review on Zendesk - Frequently asked questions
How to Remove Notifications - Frequently asked questions
Setting up ZendeskQA Surveys - Frequently asked questions
Using the Surveys Dashboard - Frequently asked questions
Copying Scorecards to Workspaces - Frequently asked questions
Using the AutoQA Dashboard - Frequently asked questions
How is IQS Calculated - Frequently asked questions
Enabling Single Sign-On (SSO) - Frequently asked questions
How to Use Voice QA in Zendesk - Frequently asked questions
Comment Size & CSAT Drivers - Frequently asked questions
How to Find Conversations with Custom Filters - Frequently asked questions
Understanding Connected vs Invited Users - Frequently asked questions
Using Pinned Notes to Coach Agents - Frequently asked questions
How to Reconnect Zendesk QA - Frequently asked questions
How to Use LiveChat in Zendesk - Frequently asked questions
How to Delete Zendesk QA Workspace - Frequently asked questions
Understanding QA Scorecard Rating Scales - Frequently asked questions
How to Use Wix Answers with Zendesk - Frequently asked questions
How to Use Spotlight to Filter Conversations - Frequently asked questions
How to Access Data in Zendesk QA - Frequently asked questions
How to Use LiveAgent - Frequently asked questions
How to Dispute a Review on Zendesk - Frequently asked questions
Installing Relay Messaging App - Frequently asked questions
How to Use Salesforce with Zendesk - Frequently asked questions
Using Zendesk API for CCs in Emails - Frequently asked questions
How to Get Help from Zendesk QA - Frequently asked questions
Access WFM User Management - Frequently asked questions
Fields on Tickets Greyed Out - Frequently asked questions
Set or Change Root Causes in Scorecard - Frequently asked questions
How to Use Helpshift with Zendesk - Frequently asked questions
Fix Dynamic Content Translation Issues - Frequently asked questions
How to Delete My Community - Frequently asked questions
Generative Search in Agent Workspace - Frequently asked questions
Using Relay App for Bulk Messaging - Frequently asked questions
How to Manage WFM General Tasks - Frequently asked questions
How to Manage Zendesk Workforce - Frequently asked questions
Generative Search in Help Center - Frequently asked questions
How to Update Zendesk QA Connection - Frequently asked questions
Insights Dashboard for AI Agents - Frequently asked questions
Generative AI for Bots - Frequently asked questions
Agent Password Expiry Settings - Frequently asked questions
How to Use Agent Copilot EAP - Frequently asked questions
App Shortcuts by Admins - Frequently asked questions
Create Agent Signatures by Brand & Group - Frequently asked questions
Fix Zendesk App Unsupported in Shopify - Frequently asked questions
Remove Switchboard Integration in Sunshine - Frequently asked questions
Send Automated Replies from Specific Address - Frequently asked questions
Reduce Call Costs in Zendesk Talk - Frequently asked questions
Entity Detection Early Access Program - Frequently asked questions
Resolve Tymeshift Loading Issues - Frequently asked questions
How to Use Conversation Extensions - Frequently asked questions
How to Use Pre-Trained Intents in AI - Frequently asked questions
Add Web Widget to Brands - Frequently asked questions
What's New in Zendesk May 2024 - Frequently asked questions
Complying with Privacy Laws in Zendesk - Frequently asked questions
Resolve Exclamation Mark Error - Frequently asked questions
Resolve Mobile SDK Errors - Frequently asked questions
Enhance Views Performance in Zendesk - Frequently asked questions
Resolve Zendesk Talk Issues - Frequently asked questions
Device Information in Agent Workspace - Frequently asked questions
Automatic Activation of Custom Ticket Statuses - Frequently asked questions
Support for Languages in Macro Suggestions - Frequently asked questions
How to Configure Web Widget Settings - Frequently asked questions
Choosing Call Forwarding vs Number Porting - Frequently asked questions
Why Automations Stop Firing - Frequently asked questions
Resolve Zendesk Access Issues - Frequently asked questions
How to Use Suggestions & Filters in Zendesk - Frequently asked questions
Troubleshoot Omnichannel Routing - Frequently asked questions
Explore Dataset & Dashboard for AI Tools - Frequently asked questions
Live Omnichannel Queues Reporting - Frequently asked questions
Resolve May 7, 2024 Search Issues - Frequently asked questions
Release Agent Capacity for Messaging - Frequently asked questions
How to Add or Remove Bots in Messaging Channels - Frequently asked questions
Reporting on Omnichannel Queue Performance - Frequently asked questions
How to Allow Reviewers to Replace Conversations - Frequently asked questions
API Support for Bot Builder Options - Frequently asked questions
Resolve Side Conversations in Ticket View - Frequently asked questions
Resolve Blank Page Issue in Zendesk - Frequently asked questions
Configuring Knowledge in Context Panel - Frequently asked questions
Resolve SunCo API Issues - Frequently asked questions
How to Use Conditional Statements in ADPP - Frequently asked questions
Activate Side Conversations - Frequently asked questions
Overcome Zendesk App Upload Limits - Frequently asked questions
Exploring Custom Objects Event - Frequently asked questions
Scheduled Maintenance 2024 - Frequently asked questions
Installing Zendesk Mobile App - Frequently asked questions
Using Custom Layouts in Zendesk - Frequently asked questions
Why Calls to Certain Countries Are Blocked - Frequently asked questions
Creating a Successful Knowledge Base - Frequently asked questions
Creating Object Triggers in Zendesk - Frequently asked questions
Resolve Mail Integration Issues - Frequently asked questions
Replacing or Removing Conversations - Frequently asked questions
Managing Object Triggers - Frequently asked questions
What's New in Zendesk June 2024 - Frequently asked questions
Modifying Closed Tickets Beta - Frequently asked questions
Enable Dark Mode in Zendesk App - Frequently asked questions
Rich Messages in Agent Workspace - Frequently asked questions
Advanced AI Email Replies - Frequently asked questions
How to Use Object Triggers in Zendesk - Frequently asked questions
Scheduled Maintenance 2024 - Frequently asked questions
Using Tickets Updated w/ Comment - Frequently asked questions
Zendesk Custom Objects Event Recap - Frequently asked questions
Understanding VAT/GST Numbers - Frequently asked questions
Deprecation of API Password Access - Frequently asked questions
Service Incident June 6, 2024 - Frequently asked questions
Improve Talk Call Console - Frequently asked questions
How to Join Post-Relate Deep Dive on AI Agents - Frequently asked questions
Group-Level Access for Agent Statuses - Frequently asked questions
Why Bot Recommends Articles Again - Frequently asked questions
Fix Power BI Error: HTML Data Issue - Frequently asked questions
How to Use Macros to Add Tags on a Ticket - Frequently asked questions
Custom Layouts in Professional Plans - Frequently asked questions
Complying with Privacy Laws - Frequently asked questions
Zendesk as an ATDS: How to Use It - Frequently asked questions
Service Incident June 11, 2024 - Frequently asked questions
Customizing SLAs with Advanced Settings - Frequently asked questions
Generative AI & Attachments - Frequently asked questions
Resolve Login Access Denied Errors - Frequently asked questions
Remove 'Generated by AI' in Widget - Frequently asked questions
Replicating Apps in Premium Sandboxes - Frequently asked questions
How to Ensure QA for AI Agents - Frequently asked questions
Using BotQA Dashboard - Frequently asked questions
Resolve Error Code A-xxx in Agent Workspace - Frequently asked questions
Resolve Explore Dashboard Errors - Frequently asked questions
Fix Bot Not Recommending Articles with JWT - Frequently asked questions
Setting Reassignment Options - Frequently asked questions
Generative AI Call Summarization in Zendesk Talk - Frequently asked questions
Expanded Conditional Operators in Bot Builder - Frequently asked questions
Agent Home Rollout for Workspace - Frequently asked questions
How to Resolve Bot Publishing Issues - Frequently asked questions
Contact Zendesk Support - Frequently asked questions
How to Display Specific Values in Data Filter - Frequently asked questions
AI Agents & Attachments - Frequently asked questions
Office 365 Email Forwarding Issues - Frequently asked questions
Data Hosting in UK & Osaka - Frequently asked questions
Identify Call Disconnections in Talk - Frequently asked questions
Knowledge App Articles in Explore - Frequently asked questions
Improved Metrics for Agent Home - Frequently asked questions
Chat to Messaging Migrations - Frequently asked questions
Zendesk Talk Call Transcription Guide - Frequently asked questions
How to Turn Off Automated Resolution - Frequently asked questions
Enable 2FA for Agents - Frequently asked questions
Join Zendesk Community Council - Frequently asked questions
Enhancements to Data Importer - Frequently asked questions
Resolve Error Code A-xxx in Agent Workspace - Frequently asked questions
How to Fix IVR Greeting Upload Error - Frequently asked questions
Notify Customers of Business Hours - Frequently asked questions
Improved WFM User Management - Frequently asked questions
Generate Creation Report for Premium Sandbox - Frequently asked questions
What's New in Zendesk July 2024 - Frequently asked questions
How to Edit a Conversation Bot Answer - Frequently asked questions
Enhancements to Omnichannel Routing - Frequently asked questions
Zendesk X Twitter API V2 Migration - Frequently asked questions
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Expanded Permissions in Explore - Frequently asked questions
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Service Incident July 2, 2024 Guide - Frequently asked questions
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Service Incident July 2, 2024 - Frequently asked questions
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Fix 409 Conflict Errors with JWT - Frequently asked questions
How to Use Zendesk's New Explore Dashboard - Frequently asked questions
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How to Use Voice QA in Zendesk Talk - Frequently asked questions
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Resolve Chat Shortcut Issues - Frequently asked questions
Search & Filter Custom Object Records API - Frequently asked questions
Resolve Zendesk July 11, 2024 Incident - Frequently asked questions
Autoreplies for Emails - Frequently asked questions
Custom Translations for Zendesk AI - Frequently asked questions
Using New Article Editor with AI - Frequently asked questions
Deep Dive on AI Agents in Zendesk - Frequently asked questions
Explore Admin Settings Updates - Frequently asked questions
Bookmark Dashboard States - Frequently asked questions
New Article Editor with AI Summaries - Frequently asked questions
Zendesk User Data App Ticket Discrepancies - Frequently asked questions
How to Use React Top Bar Apps - Frequently asked questions
Zendesk WFM Tool Issues - Frequently asked questions
Omnichannel Routing Queues - Frequently asked questions
Facebook Dynamic Ad Update - Frequently asked questions
WFM Agent Talk Activity CSV Exports - Frequently asked questions
Enable Sunshine Conversations Channels - Frequently asked questions
Schedule Dashboard Exports in Zendesk - Frequently asked questions
Handle Attachments with ZAF Method - Frequently asked questions
State Detail Dashboard Duration Issue - Frequently asked questions
Advanced Encryption EAP Guide - Frequently asked questions
Service Incident July 23, 2024 - Frequently asked questions
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Zendesk WFM Product Limits - Frequently asked questions
Resolve Zendesk Talk Issues - Frequently asked questions
What's New in Zendesk August 2024 - Frequently asked questions
Enhanced AI in Agent Workspace with ChatGPT-4o - Frequently asked questions
Download Report Filters - Frequently asked questions
Resolving Chat Pod 15 Issues - Frequently asked questions
Service Incident July 31, 2024 - Frequently asked questions
Zendesk Community Event Summary - Frequently asked questions
Exclude 0 Values from Median Aggregator - Frequently asked questions
Resolve Admin Center Access Issues - Frequently asked questions
Filtered Views & Bookmarks in Beta Dashboard - Frequently asked questions
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Custom Object Trigger Events in ZIS - Frequently asked questions
New Supported Channels for Intelligent Triage - Frequently asked questions
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Social Media Tickets & Duplicate Profiles - Frequently asked questions
How to Use Ticket Tags in Messaging - Frequently asked questions
Why Emails Are Marked as Spam - Frequently asked questions
Service Incident August 7, 2024 - Frequently asked questions
Understanding 'Updated At' in Sell User Profiles - Frequently asked questions
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Service Incident August 8, 2024 - Frequently asked questions
Replicate Support Emails in Sandboxes - Frequently asked questions
Integrate with Amazon EventBridge Using Webhooks - Frequently asked questions
Service Incident Aug 9, 2024 - Frequently asked questions
Translate Help Center Source Code - Frequently asked questions
Retake a Quiz in Zendesk QA - Frequently asked questions
Service Incident August 15th, 2024 - Frequently asked questions
Ticket Routing to Specific Agent - Frequently asked questions
Generative Replies Not Working - Frequently asked questions
Delete Rejected Dispute in Zendesk QA - Frequently asked questions
Solved Ticket Reassignment Options - Frequently asked questions
Achieving CS Excellence with WFM & QA - Frequently asked questions
Exclude Bots in Zendesk QA - Frequently asked questions
How to Use Zendesk Media API - Frequently asked questions
Deprecating Zopim Chat API - Frequently asked questions
Service Incident Aug 20, 2024 - Frequently asked questions
Anonymous Users in Zendesk - Frequently asked questions
Zendesk QA: Reviewed Tickets in Assignments - Frequently asked questions
Prevent Omnichannel Routing Issues - Frequently asked questions
How to Use Zendesk Announcements - Frequently asked questions
Why Call Disconnects on Refresh - Frequently asked questions
Emergency Maintenance August 2024 - Frequently asked questions
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Who Can See Calibrations in Zendesk QA - Frequently asked questions
Zendesk Training Services - Frequently asked questions
Getting Started with Guide - Frequently asked questions
Help with Support & Ticketing - Frequently asked questions
Getting Started with Live Chat - Frequently asked questions
How to Solve Report Issues - Frequently asked questions
Reporting & Analytics Admin - Frequently asked questions
Getting Started with Explore - Frequently asked questions
Complying with Privacy Laws - Frequently asked questions
Help Center Assistance - Frequently asked questions
Publishing Dashboards in Zendesk - Frequently asked questions
How to Use Zendesk Explore - Frequently asked questions
How to Create and Update Reports - Frequently asked questions
How to Customize Reports in Zendesk - Frequently asked questions
How to Use Zendesk Talk - Frequently asked questions
How to Use Zendesk Voice - Frequently asked questions
How to Use Zendesk Talk - Frequently asked questions
How to Set Up Zendesk Explore - Frequently asked questions
Using Built by Zendesk Apps - Frequently asked questions
How to Optimize SEO & Help Center Search - Frequently asked questions
How to Integrate Salesforce with Zendesk - Frequently asked questions
How to Fix Community Forum Issues - Frequently asked questions
How to Use Zendesk Slack Integration - Frequently asked questions
Setting Up Community - Frequently asked questions
How to Integrate Shopify with Zendesk - Frequently asked questions
How to Import & Export in Zendesk Sell - Frequently asked questions
How to Use Jira Integration - Frequently asked questions
How to Use Zendesk Sell - Frequently asked questions
How to Manage Leads & Contacts - Frequently asked questions
Help with Sales - Frequently asked questions
Enrich Leads with Sell Sales Tools - Frequently asked questions
How to Use Sell Smart Lists - Frequently asked questions
How to Use Sell Reports - Frequently asked questions
Configuring Your Sell Account - Frequently asked questions
Using Zapier with Zendesk Sell - Frequently asked questions
Managing Tasks, Calendars & Notes - Frequently asked questions
How to Use Sell Voice - Frequently asked questions
Configuring Security for Sell - Frequently asked questions
How to Use Zendesk Sell Basics - Frequently asked questions
How to Solve Payment Issues - Frequently asked questions
Help with Apps and Integrations - Frequently asked questions
How to Get Help with Sales CRM - Frequently asked questions
How to Use Zendesk Messaging - Frequently asked questions
General Account Administration - Frequently asked questions
Manage Subscriptions & Licenses - Frequently asked questions
How to Fix Access Issues - Frequently asked questions
Manage End Users & Organizations - Frequently asked questions
Using Third-Party Messaging Channels - Frequently asked questions
How to Use Custom Data in Zendesk - Frequently asked questions
Manage Team Members & Groups - Frequently asked questions
How to Measure Success in Zendesk - Frequently asked questions
How to Use Multiple Language Support - Frequently asked questions
How to Solve Account Issues - Frequently asked questions
How to Extend Zendesk - Frequently asked questions
Security & User Access in Zendesk Support - Frequently asked questions
Service Level Agreements & Macros - Frequently asked questions
How to Use Zendesk Web Widget - Frequently asked questions
How to Solve Email Channel Issues - Frequently asked questions
Manage Spam and Suspended Tickets - Frequently asked questions
How to Use Ticket Editor in Zendesk - Frequently asked questions
How to Use Zendesk Talk Reporting - Frequently asked questions
How to Use Themes & Customize Help Center - Frequently asked questions
Self-Service Best Practices - Frequently asked questions
How to Set Up Zendesk Talk - Frequently asked questions
Supporting Multiple Languages in Help Center - Frequently asked questions
How to Use Zendesk API and SDK - Frequently asked questions
Guide Basics - Frequently asked questions
End User Guide for Help Center - Frequently asked questions
How to Work with Articles in Knowledge Base - Frequently asked questions
How to Use Zendesk Bot - Frequently asked questions
How to Use Zendesk Explore - Frequently asked questions
How to Customize Help Center Theme - Frequently asked questions
Live Chat Setup - Frequently asked questions
Chat Best Practices & Recipes - Frequently asked questions
How to Use Zendesk Chat Reporting - Frequently asked questions
How to Use Zendesk Chat Integrations - Frequently asked questions
How to Troubleshoot Live Chat Issues - Frequently asked questions
How to Set Up Zendesk Chat - Frequently asked questions
How to Use Zendesk Chat - Frequently asked questions
Manage Accounts & Billing - Frequently asked questions
Zendesk Suite Basics - Frequently asked questions
How to Build Dashboards in Zendesk - Frequently asked questions
How to Create Dashboards in Zendesk - Frequently asked questions
How to Use Explore Recipes - Frequently asked questions
Help with Reporting and Analytics - Frequently asked questions
Configuring Sell Admin Settings - Frequently asked questions
Understanding Zendesk Policies - Frequently asked questions
Setting Up Agent Workspace - Frequently asked questions
How to Migrate Sell Legacy Account - Frequently asked questions
Managing Users in Zendesk Sell - Frequently asked questions
How to Use Zendesk Basics - Frequently asked questions
How to Manage Tickets in Zendesk - Frequently asked questions
How to Fix Issues in Zendesk Messaging - Frequently asked questions
Attachments and CCs in Zendesk - Frequently asked questions
How to Use Web Widget Classic - Frequently asked questions
Help with Objects and Rules - Frequently asked questions
Customer Service Best Practices - Frequently asked questions
Workflow Best Practices & Recipes - Frequently asked questions
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How to Manage Phone Numbers in Talk - Frequently asked questions
How to Report on Talk and Text - Frequently asked questions
Global Security & User Access - Frequently asked questions
How to Use Zendesk Live Chat - Frequently asked questions
Manage Subscriptions & Billing for Talk & Text - Frequently asked questions
How to Manage Live Chat Widget - Frequently asked questions
Configuring the Chat Widget - Frequently asked questions
How to Perform Calculations in Zendesk - Frequently asked questions
How to View and Use Dashboards - Frequently asked questions
How to Use SMS in Zendesk - Frequently asked questions
Using Zendesk Chat Mobile App - Frequently asked questions
How to Use Apps & Integrations in Zendesk - Frequently asked questions
How to Use Zendesk Customer Support - Frequently asked questions
Reflecting Sales Processes in Zendesk - Frequently asked questions
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Getting Started with Messaging - Frequently asked questions
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How to Use Triggers & Automations - Frequently asked questions
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Using Apps & Zendesk Marketplace - Frequently asked questions
Email & Template Guide - Frequently asked questions
How to Manage Tickets in Zendesk - Frequently asked questions
Managing Your Email with Zendesk - Frequently asked questions
Ticket Automation & Collaboration - Frequently asked questions
Call Routing & IVR Setup - Frequently asked questions
How to Manage Views & Ticket Status - Frequently asked questions
Setting Up Your Email Channel - Frequently asked questions
Help with Email in Zendesk - Frequently asked questions
How to Use Email in Zendesk - Frequently asked questions
How to Customize Tickets in Zendesk - Frequently asked questions
How to Route Effectively in Zendesk - Frequently asked questions
Getting Started with Zendesk WFM - Frequently asked questions
Getting Started with Zendesk AI - Frequently asked questions
Reporting on Workforce Performance - Frequently asked questions
Scheduling Your Workforce WFM Add-On - Frequently asked questions
Reports, Forecasts & Schedules in Zendesk WFM - Frequently asked questions
Customer Success On-Demand - Frequently asked questions
Manage Users, Groups & Orgs in Zendesk - Frequently asked questions
How to Use Bots in Zendesk - Frequently asked questions
Zendesk Suite Basics - Frequently asked questions
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How to Use Zendesk QA - Frequently asked questions
Help with Apps & Integrations - Frequently asked questions
Help with Bots and Automation - Frequently asked questions
Zendesk Policies and Agreements - Frequently asked questions
How to Use Zendesk WFM - Frequently asked questions
Working with Users & Workspaces in Zendesk - Frequently asked questions
How to Work with Conversations in Zendesk - Frequently asked questions
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How to Use Zendesk Dashboard - Frequently asked questions
How to Set Up Zendesk QA - Frequently asked questions
How to Use AI in Zendesk - Frequently asked questions
Manage Schedules & Track Time in WFM - Frequently asked questions
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Integrating Zendesk QA - Frequently asked questions
How to Work with Surveys in Zendesk - Frequently asked questions
Zendesk Best Practices - Frequently asked questions
How to Manage Zendesk Updates - Frequently asked questions
Zendesk Agent Guide - Frequently asked questions
How to Add a Talk Digital Line - Frequently asked questions
How to Resolve Explore Error - Frequently asked questions
Upgrading Mid-Cycle Billing - Frequently asked questions
How to Use Zendesk Support - Frequently asked questions
Pre-Chat Form Username Issue - Frequently asked questions
Find Email Templates in Zendesk Sell - Frequently asked questions
Routing Messaging Tickets with Triggers - Frequently asked questions
How to Open and View Zendesk Triggers - Frequently asked questions
Assigning Tags to Dropdown Ticket Fields - Frequently asked questions
Unblock Voice & Text in Zendesk Sell - Frequently asked questions
Resolve Payment Issues - Frequently asked questions
Calculate Engagement First Reply Time - Frequently asked questions
Handling Lost or Stolen Cards - Frequently asked questions
Using Different Auth Methods for Brands - Frequently asked questions
Getting Started with Zendesk for Startups - Frequently asked questions
How to Find Monthly Ticket Submitters - Frequently asked questions
How to Use Dashboard Bookmarks - Frequently asked questions
How to Interact with Default Dashboards - Frequently asked questions
Why Week 53 Appears on Reports - Frequently asked questions
How to Log a Visit in Sell App - Frequently asked questions
Backlog Dataset Hour Issue - Frequently asked questions
How to Display Tickets with High First Reply Time - Frequently asked questions
Bulk Update Tasks in Zendesk Sell - Frequently asked questions
Reporting Customer Chat Initiations - Frequently asked questions
Fix Dashboard Bookmark Issues - Frequently asked questions
How to Access Reach Data Sources - Frequently asked questions
Validate Explore Report Data - Frequently asked questions
How to Compare Solved Tickets Yearly - Frequently asked questions
How to Manage Email Chains in Agent Responses - Frequently asked questions
Resolve 'Sell Admin Setup' Error - Frequently asked questions
Managing Leads in Sequences via API & Zapier - Frequently asked questions
Trigger Issues with Ticket Received Condition - Frequently asked questions
Troubleshooting Zendesk Sell Call Issues - Frequently asked questions
One-Touch Tickets in Live Chat - Frequently asked questions
Understanding Talk Partner Edition - Frequently asked questions
Understanding Advanced Permissions in Sell - Frequently asked questions
How to Communicate with Sell - Frequently asked questions
How to List Incoming Phone Numbers by Date - Frequently asked questions
Analyze Ticket Backlog History with Explore - Frequently asked questions
How to Fix 'Refused to Connect' Error - Frequently asked questions
How to Customize Dashboards - Frequently asked questions
Fix Registration Error: Valid Email Needed - Frequently asked questions
Zendesk CX Academy Guide - Frequently asked questions
How to Log a Call in Zendesk Sell - Frequently asked questions
Viewing Integration Log - Frequently asked questions
Boosting Team Productivity - Frequently asked questions
Set External ID for Zendesk Ticket - Frequently asked questions
Start a Chat with Website Visitors - Frequently asked questions
What's New in Zendesk September 2020 - Frequently asked questions
Ensure Pre-Chat Form on Timeout - Frequently asked questions
Change Sell Notification Email - Frequently asked questions
How to Test a Chat Trigger - Frequently asked questions
How to Delete Email Templates - Frequently asked questions
Analyze Last 100 Suggested Articles - Frequently asked questions
How to Close Many Tickets in Zendesk - Frequently asked questions
Boost Answer Bot CTR with Email Text - Frequently asked questions
Change Chat Web Widget Shape & Size - Frequently asked questions
Live Chat Availability - Frequently asked questions
Troubles Logging into Zendesk - Frequently asked questions
Change Ticket Color in Zendesk - Frequently asked questions
Update Payment Method for App - Frequently asked questions
Getting a New Mobile Device - Frequently asked questions
How to Add WeChat Channels - Frequently asked questions
How to Get a Sandbox Account - Frequently asked questions
Reapplying Department After Chat Timeout - Frequently asked questions
Count Tickets for Custom Field - Frequently asked questions
Setting Up Shopify Integration - Frequently asked questions
Email Change Sign-In Issues - Frequently asked questions
Change Invoice Email Address - Frequently asked questions
Reduce Agent Seats on Subscription - Frequently asked questions
Understanding 'Follow' in Guide or Gather - Frequently asked questions
Alert Team to SLA Breaches - Frequently asked questions
Why is Zendesk slow at home? - Frequently asked questions
List Community Posts on Guide Home - Frequently asked questions
How to Combine Zero Agent Replies - Frequently asked questions
Understanding Explore User Roles - Frequently asked questions
Receive Notifications for Tickets - Frequently asked questions
How to Manage Sales Pipeline Stages - Frequently asked questions
Exclude Zero Values in Explore Reports - Frequently asked questions
Using Zendesk Talk Without Support - Frequently asked questions
Calculate Satisfaction Score from Agent Replies - Frequently asked questions
Configure Web Widget for Chat by Department - Frequently asked questions
Move Greetings Between Zendesk Accounts - Frequently asked questions
How to Create a User in Zendesk - Frequently asked questions
How to Analyze Unsolved Tickets by Group - Frequently asked questions
How to Analyze Ticket Assigns Per Day - Frequently asked questions
Billing & Subscription Help - Frequently asked questions
Table Settings Discrepancies - Frequently asked questions
Best Practices for Zendesk Talk - Frequently asked questions
Scheduling Articles for Publishing - Frequently asked questions
How to Search Data on Mobile Devices - Frequently asked questions
How to Analyze Skills-Based Activity - Frequently asked questions
How to Measure Chat Response Time - Frequently asked questions
How to Recover a Talk Number - Frequently asked questions
Manage Android App Settings - Frequently asked questions
Getting Started with Live Chat for Admins - Frequently asked questions
Build a CTI Integration for Zendesk - Frequently asked questions
Zendesk Data Sync to Explore - Frequently asked questions
Reposition Web Widget on Website - Frequently asked questions
Display Start Date of Week - Frequently asked questions
How to Create Advanced Groups in Explore - Frequently asked questions
How to Join Attributes in Zendesk Explore - Frequently asked questions
How to Access Chat Data in Explore - Frequently asked questions
Restrict Chat Support to Specific Users - Frequently asked questions
How to Fix Access Denied Error - Frequently asked questions
Change Payment Currency on Zendesk - Frequently asked questions
Zendesk Talk License for Text Agents - Frequently asked questions
Stop Spam Attacks on Contact Forms - Frequently asked questions
How to Add Talk Phone Number - Frequently asked questions
Character Limit on Ticket Comments - Frequently asked questions
Add Hyperlink or Image to Signature - Frequently asked questions
Installing Linked Ticket App - Frequently asked questions
How to Disable Customer Sign-Up - Frequently asked questions
How to Add a Hyperlink to a Trigger - Frequently asked questions
Add a Sender Avatar in Emails - Frequently asked questions
Customize Zendesk Chat Widget with JavaScript API - Frequently asked questions
Fix Blank Emails in Ticket Updates - Frequently asked questions
Change Satisfaction Rating in Zendesk - Frequently asked questions
Reactivate or Retrieve Data from Canceled Account - Frequently asked questions
How to Add Email Addresses for Invoices - Frequently asked questions
Switch from Gmail Connector to Email Forwarding - Frequently asked questions
Using Autoreplies in Web Forms - Frequently asked questions
Updated Ticket Issues - Frequently asked questions
Add a Disclaimer to Help Center Article - Frequently asked questions
Email Delays for Data Export File - Frequently asked questions
Why Tickets Reassigned to Group - Frequently asked questions
Facebook Comments to Tickets - Frequently asked questions
Using Email Aliases for Support - Frequently asked questions
Understanding 100% Survey Response Rate - Frequently asked questions
SSO with SAML Logout Redirect - Frequently asked questions
Email Threading Issues in Zendesk - Frequently asked questions
Using IVR Menus for After-Hours Calls - Frequently asked questions
How to Unmerge Tickets in Zendesk - Frequently asked questions
How to Take Calls on Personal or Desk Phone - Frequently asked questions
Download All Ticket Attachments - Frequently asked questions
Why Tickets Missing in Help Center - Frequently asked questions
Zendesk Time Zone Usage - Frequently asked questions
Why Articles Don't Appear in Search - Frequently asked questions
Disable Ticket Creation in Help Center - Frequently asked questions
Not Continuing with Zendesk Talk Trial - Frequently asked questions
Report on Help Center Usage - Frequently asked questions
Why Am I Being Charged Tax? - Frequently asked questions
Chart Types Using Metrics as Axes - Frequently asked questions
Getting Started with Zendesk Talk - Frequently asked questions
Setting Up Shopify Profiles & Events in Sunshine - Frequently asked questions
GDPR and Zendesk Products - Frequently asked questions
How to Use Zendesk Agent Workspace - Frequently asked questions
How Talk Calls Become Tickets - Frequently asked questions
Best Practices for Phone Support eBook - Frequently asked questions
Create an Internal Knowledge Base - Frequently asked questions
How to Use Zendesk Themes - Frequently asked questions
How to Use Zendesk Bots - Frequently asked questions
How to Manage Lead Settings - Frequently asked questions
Distribute Leads & Deals in Sell - Frequently asked questions
Understanding Access Levels in Sell - Frequently asked questions
Installing Zendesk Apps for Sell - Frequently asked questions
Installing the Agent Notification App - Frequently asked questions
Change Default Calendar in Sell - Frequently asked questions
How to Receive Incoming Calls - Frequently asked questions
Analyze Call Activity with Talk Team Dashboard - Frequently asked questions
Managing Translations for Categories - Frequently asked questions
How to Use the Organizations Page - Frequently asked questions
How to Clone Dashboards in Zendesk - Frequently asked questions
How to Comment on Articles or Posts - Frequently asked questions
Using the Weekly Analytics Report - Frequently asked questions
Manage Team Members in Groups - Frequently asked questions
How to Migrate from Live Chat to Messaging - Frequently asked questions
Change Chat Sounds & Notifications - Frequently asked questions
Manage Help Center Translations - Frequently asked questions
Enable Search Across Help Centers - Frequently asked questions
Configuring Jira Cloud Webhook - Frequently asked questions
Setting up Zendesk for Salesforce - Frequently asked questions
How to Create Reports in Zendesk - Frequently asked questions
How to Add Suggested People in Zendesk - Frequently asked questions
Manage Sell Voice Credit & Pricing - Frequently asked questions
Zendesk User Content & Conduct Policy - Frequently asked questions
Import iPhone Contacts into Sell - Frequently asked questions
How to Add Web Widget Classic - Frequently asked questions
Export Chat Conversion Data - Frequently asked questions
Show User Profile Photos in HTML Emails - Frequently asked questions
Comply with Privacy Laws in Zendesk - Frequently asked questions
How to Add Content to Customer Portal - Frequently asked questions
Set Up SAML SSO with Okta - Frequently asked questions
How to Use Deal Sources Report - Frequently asked questions
How to Delete End Users in Zendesk - Frequently asked questions
Change Payment Currency in Zendesk - Frequently asked questions
Incident Management at Zendesk - Frequently asked questions
Editing a User Profile in Sell - Frequently asked questions
Managing Agent Groups in Zendesk - Frequently asked questions
Security for Third-Party Integrations - Frequently asked questions
How Zendesk Manages Incidents - Frequently asked questions
How to Enable Gather Badges - Frequently asked questions
Customizing Data Fields in Zendesk Sell - Frequently asked questions
Creating & Editing Email Templates - Frequently asked questions
How to Use Zendesk Support Developer Resources - Frequently asked questions
Understanding Ticket Reply Time - Frequently asked questions
Manage Emails on Zendesk Cards - Frequently asked questions
Identity Verification for Sell Voice - Frequently asked questions
Edit Your Help Center Theme - Frequently asked questions
Zendesk Talk & Text Numbers - Frequently asked questions
Agent Workspace for Messaging - Frequently asked questions
Setting Up Talk Numbers for Multiple Brands - Frequently asked questions
Understanding Leads, Contacts & Deals in Sell - Frequently asked questions
Authenticate Email with SPF, DKIM, DMARC - Frequently asked questions
View Past Chats in Web Widget Classic - Frequently asked questions
Using External ID in Sunshine - Frequently asked questions
Creating a Premium Sandbox - Frequently asked questions
Plan Agent Staffing for Zendesk Suite - Frequently asked questions
Manage Escalation Queue in Zendesk - Frequently asked questions
How to Add Custom Fields to Users - Frequently asked questions
How to Verify Articles Needing Review - Frequently asked questions
How to Add Stages to Sales Pipeline - Frequently asked questions
Fix Zendesk Ticket Sync Issues with Salesforce - Frequently asked questions
How to View Unverified Articles - Frequently asked questions
Setting Password Security Level - Frequently asked questions
Access Legal & Financial Docs in Admin Center - Frequently asked questions
Redact Credit Card Numbers in Zendesk - Frequently asked questions
Zendesk Sunshine Legacy Plan Types - Frequently asked questions
How to Use Chat Tags in Zendesk - Frequently asked questions
Setting Result Manipulation Order - Frequently asked questions
Configuring Default Language in Help Center - Frequently asked questions
How to Add Leads, Contacts & Deals - Frequently asked questions
Comply with Privacy Laws in Zendesk Insights - Frequently asked questions
How to View & Restore Archived Articles - Frequently asked questions
How to Use Bot Builder for Social Messaging - Frequently asked questions
How to View Article Lists in Team Publishing - Frequently asked questions
How to Use Forecast Widget - Frequently asked questions
Revenue Widget Performance Dashboard - Frequently asked questions
How to View Articles by Permission - Frequently asked questions
How to Use Messaging Triggers in Chat - Frequently asked questions
Attaching Documents on Android - Frequently asked questions
Assign Articles with Team Publishing - Frequently asked questions
Change Sell Account & Deal Currency - Frequently asked questions
Using the Document Repository - Frequently asked questions
Managing Customer Lists - Frequently asked questions
Add Agent Signature to Emails - Frequently asked questions
Enhancing Communication with Media - Frequently asked questions
Fine-Tuning Agent Productivity - Frequently asked questions
Using Emoji in Ticket Comments - Frequently asked questions
Remove 'Submit a Request' Link - Frequently asked questions
Using the Time Tracking App - Frequently asked questions
Using CCs and Followers in Zendesk - Frequently asked questions
Changing Ticket Comment Privacy - Frequently asked questions
Respond to Instagram DMs in Zendesk - Frequently asked questions
Locked Out of Trial Account - Frequently asked questions
Password Reset Impact on Support Address - Frequently asked questions
Viewing an End User's Profile in Zendesk - Frequently asked questions
Managing End Users in Zendesk - Frequently asked questions
Fixing Zendesk Explore Errors - Frequently asked questions
Multiple Agents Logging into Zendesk - Frequently asked questions
How to Acquire a German Toll-Free Number - Frequently asked questions
Determine Satisfaction Scores - Frequently asked questions
Create Free-Form Text in Dropdowns - Frequently asked questions
Why No Dual Button in Report - Frequently asked questions
Dashboard vs Report: Key Differences - Frequently asked questions
How to Move Notes from Support to Sell - Frequently asked questions
Customize Chat Trigger Conditions - Frequently asked questions
Export Users with Open Tickets - Frequently asked questions
Downgraded Add-ons Repurchase - Frequently asked questions
Display All Data on One Report - Frequently asked questions
Zendesk Terminology for Freshdesk Users - Frequently asked questions
Why Answer Bot Appears in Chat SDK - Frequently asked questions
How to Use Twilio Network Test - Frequently asked questions
Agent-to-Agent Calls in Zendesk - Frequently asked questions
How to Report on Calls per Talk Number - Frequently asked questions
Adding Alert Thresholds in Explore - Frequently asked questions
Difference Between Attempts and Answers - Frequently asked questions
Exceeding Facebook Pages Limit on Zendesk - Frequently asked questions
Fix Microsoft Sign-in Error - Frequently asked questions
Attach a PDF to an Article - Frequently asked questions
How to Send Queue Messages - Frequently asked questions
Understanding Calls vs. Call Legs - Frequently asked questions
Email Encryption & Relay Services - Frequently asked questions
How to Use Zendesk Sell Email Composer - Frequently asked questions
Retrieve Old Subdomain - Frequently asked questions
How to Handle Duplicates in Zendesk Sell - Frequently asked questions
Count Tickets Solved by Articles - Frequently asked questions
Resolve Salesforce to Zendesk Sync Issues - Frequently asked questions
Zendesk Explore Plan Types - Frequently asked questions
Find Widget Code on Website - Frequently asked questions
How to Remove Name in Email Response - Frequently asked questions
Initiate Salesforce Sync from Formula Field - Frequently asked questions
Analyze Calls by Ticket ID & Agent Leg - Frequently asked questions
Compare Today's Ticket Volume - Frequently asked questions
How Often Are Macros Used in Zendesk - Frequently asked questions
How to Analyze Chat Volume Yearly - Frequently asked questions
How to Add a User in Zendesk Sell - Frequently asked questions
Voicemail Disabled Yet Received - Frequently asked questions
Managing Your Account - Frequently asked questions
How to Fix Explore Report Issues - Frequently asked questions
How to Use Chat in Web Widget Classic - Frequently asked questions
Zendesk Support Plans Pricing - Frequently asked questions
How to Create a First Reply Time Heatmap - Frequently asked questions
Measure Incidents by Problem in Zendesk - Frequently asked questions
Resolve Payment Issues: 14 Card No Error - Frequently asked questions
Set a Temporary Password for a User - Frequently asked questions
Forward Emails Without Setup in Zendesk - Frequently asked questions
Configure Trigger to Add Comment - Frequently asked questions
Wire Transfer Payment Details for Zendesk - Frequently asked questions
Call Console Unexpected Country Code - Frequently asked questions
Zendesk Self-Hosting Options - Frequently asked questions
Accepted Phone Number Formats for Talk - Frequently asked questions
Add Disclaimer to Ticket Form - Frequently asked questions
How to Resolve Email Delivery Issues - Frequently asked questions
How to Create a Support Trial Account - Frequently asked questions
Change User Role in Zendesk Support - Frequently asked questions
Why Didn't a Trigger Fire for CC'd User? - Frequently asked questions
Getting Started with Text - Frequently asked questions
How Comment Text Condition Works - Frequently asked questions
Zendesk Talk Trials vs Subscribed Plans - Frequently asked questions
Fix Blank Screen in Zendesk Chat - Frequently asked questions
Route Tickets by Support Address - Frequently asked questions
Zendesk Guide Plan Types - Frequently asked questions
Update Company Name in Emails - Frequently asked questions
Get a Copy of Zendesk Invoices - Frequently asked questions
Zendesk Guide Dashboard Overview - Frequently asked questions
Managing Talk Line Settings - Frequently asked questions
Managing Community Posts - Frequently asked questions
Using Legacy Reporting Overview - Frequently asked questions
How to Use Knowledge Capture App - Frequently asked questions
Supported Browsers for Help Center - Frequently asked questions
Channel Awareness in Apps Support API - Frequently asked questions
How to Monitor Zendesk Talk - Frequently asked questions
Edit Lead & Contact Profiles - Frequently asked questions
How to Brand Your Help Center - Frequently asked questions
Optimizing Zendesk Agent Workspace - Frequently asked questions
Set Article View Permissions - Frequently asked questions
How to Manage Multiple Sales Pipelines - Frequently asked questions
How to Edit User Access Permissions - Frequently asked questions
Evaluating Voice in Zendesk Suite - Frequently asked questions
Change Zendesk Chat Owner - Frequently asked questions
Using Example Badges in Your Community - Frequently asked questions
Assign a User to a Role in Zendesk - Frequently asked questions
How to Achieve Business Resilience - Frequently asked questions
Creating Calculated Metrics & Attributes - Frequently asked questions
Calling and Logging Calls on Android - Frequently asked questions
How to Add Talk Phone Lines - Frequently asked questions
Setting Up Smart Links in Sell - Frequently asked questions
Privacy & Data Protection in Talk - Frequently asked questions
How to Create a Conversation Bot - Frequently asked questions
Manage Content Hierarchy in Arrange Articles - Frequently asked questions
Zendesk Cookie Policy Guide - Frequently asked questions
Contextual Help for Web Widget Classic - Frequently asked questions
Managing Sell Emails, Calls & Texts - Frequently asked questions
Getting Started with Zendesk Explore - Frequently asked questions
Customizing Welcome & Verification Emails - Frequently asked questions
Configuring Zendesk Talk for Web Widget - Frequently asked questions
Setting Roles & Access in Zendesk Admin Center - Frequently asked questions
How to Troubleshoot Sell Voice Issues - Frequently asked questions
Set Brand for Facebook Channel - Frequently asked questions
Using the Zendesk Marketplace - Frequently asked questions
Setting Up Live Chat in Zendesk Support - Frequently asked questions
Grant Zendesk Temporary Access - Frequently asked questions
How to Ban Visitors from Chat - Frequently asked questions
How to Manage Tasks on iOS - Frequently asked questions
Managing Conversation Handoff & Handback - Frequently asked questions
Viewing the Pipeline Development Report - Frequently asked questions
Managing Premium Sandboxes - Frequently asked questions
Set Up Zendesk Events Connector - Frequently asked questions
Monitor Account Status with Zendesk Status - Frequently asked questions
Migrating Social Channels to Zendesk - Frequently asked questions
Edit Help Center Source Code - Frequently asked questions
Using Help Center Templating Language - Frequently asked questions
2016 Security Incident - Frequently asked questions
How to Add a Collaborator in Zendesk - Frequently asked questions
Using Zendesk Sell iOS App - Frequently asked questions
How to Use Conversion Tracking - Frequently asked questions
How to Insert Images in Articles - Frequently asked questions
Make Sell Contacts Visible on Android - Frequently asked questions
Quick Launch Guide for Zendesk - Frequently asked questions
Using Email Clients with CCs & Followers - Frequently asked questions
Create Automation for Ticket Alerts - Frequently asked questions
Zendesk Answer Bot Metrics - Frequently asked questions
Ticket Field Not Required to Solve - Frequently asked questions
Manage Admin Settings in Chat - Frequently asked questions
Fix Keyboard Issues on Android Chat - Frequently asked questions
Enable/Disable Suggested Macros - Frequently asked questions
Verification Email Issues for New Trials - Frequently asked questions
Fix Widget Disappearance - Frequently asked questions
What's New in Zendesk August 2021 - Frequently asked questions
Resolve Forbidden Invalid Authenticity Token Error - Frequently asked questions
Accessing Zendesk in Vietnam - Frequently asked questions
Troubleshooting Agent Collision in Play Mode - Frequently asked questions
Resolve 'Failed to Add Team Member' Error - Frequently asked questions
Fixing Random Languages in Help Center - Frequently asked questions
Remove Phone Number from Web Widget - Frequently asked questions
How Language Translations Work - Frequently asked questions
Reporting on Tickets in Zendesk Explore - Frequently asked questions
Display Tickets by Time Brackets - Frequently asked questions
Fix Shopify App Display Issues - Frequently asked questions
Using Bookmarks to Filter Dashboards - Frequently asked questions
How to Use the Sell Task Player - Frequently asked questions
How to Use Jira Field Syncing in Zendesk - Frequently asked questions
How to Report on User Data in Explore - Frequently asked questions
Custom Dataset Updates from Zendesk - Frequently asked questions
How to Save Dashboard State - Frequently asked questions
Track Agent Service Length in Zendesk - Frequently asked questions
Recover Deleted Metrics & Reports - Frequently asked questions
Setting Up Roles in Zendesk Sell - Frequently asked questions
How to Customize Pre-Chat Form - Frequently asked questions
Receive Shopify Email in Zendesk - Frequently asked questions
Update Email Integration on Zendesk - Frequently asked questions
How to Filter a Report in Zendesk - Frequently asked questions
Hide Live Chat on Specific Pages - Frequently asked questions
Setting Up Guided Mode in Zendesk - Frequently asked questions
Account Activation Email Issues - Frequently asked questions
Customize Zendesk Widget Features - Frequently asked questions
Using Zendesk Support for B2B - Frequently asked questions
Create Agent Leaderboard for Solved Tickets - Frequently asked questions
Managing Offline Form Settings - Frequently asked questions
Set Chat Language via Direct Link - Frequently asked questions
Why Ticket Status Changes to Open - Frequently asked questions
Enable/Disable Agent on Chat Account - Frequently asked questions
Identify Chatbot-Originated Tickets - Frequently asked questions
Troubleshooting Web Connection Issues in Sell - Frequently asked questions
Android Supported Releases - Frequently asked questions
Review Talk Usage Charges - Frequently asked questions
Troubleshoot Ticket Submission Issues - Frequently asked questions
How to Edit Priority Field in Zendesk - Frequently asked questions
Trial Zendesk Explore - Frequently asked questions
Configuring Guide Settings - Frequently asked questions
How to Find Your Chat Account Key - Frequently asked questions
Working with Tickets in Mobile App - Frequently asked questions
Add Tags vs Set Tags in Business Rules - Frequently asked questions
Facebook Ticket Requester Name Issue - Frequently asked questions
Data Hosting Locations for Zendesk - Frequently asked questions
How to Fix Callback Request Errors - Frequently asked questions
Understanding Customer Portal Ticket Statuses - Frequently asked questions
Password Protect Ticket Attachments - Frequently asked questions
Exclude Help Center Page from Google - Frequently asked questions
How to Use Unified Email Templates - Frequently asked questions
How to Use Suggested Macros in Zendesk - Frequently asked questions
Embed Explore Dashboard on Website - Frequently asked questions
Enhanced Disaster Recovery - Frequently asked questions
How to Flag Articles in Knowledge - Frequently asked questions
How to Use Tags Page in Zendesk - Frequently asked questions
Resolve Payment Issues on Zendesk - Frequently asked questions
What's New in Zendesk April 2021 - Frequently asked questions
How to Edit Brands in Zendesk - Frequently asked questions
How to Use Drill-In for Reports - Frequently asked questions
Fix LINE Integration Issues - Frequently asked questions
Why 'Agent' Appears Next to My Brand - Frequently asked questions
Managing Multiple Emails for Contacts - Frequently asked questions
How to Create Ticket Heatmap in Explore - Frequently asked questions
How to Duplicate a Report - Frequently asked questions
Verify Business for Zendesk Talk Number - Frequently asked questions
Missing Days in Explore Reports - Frequently asked questions
Is Explore Included with Chat Account? - Frequently asked questions
Search Tickets with Empty Type - Frequently asked questions
Red Exclamation Mark on Call Log - Frequently asked questions
How to Search in Knowledge Section - Frequently asked questions
Gather Ticket Numbers in Zendesk - Frequently asked questions
Working with Drafts in Knowledge Base - Frequently asked questions
Add Hyperlinks to Tickets via Macros - Frequently asked questions
Fix Facebook Integration Issues - Frequently asked questions
Manage 2FA for Agents & Admins - Frequently asked questions
Using Department Conditions in Chat Triggers - Frequently asked questions
How to Set Up Postman for Zendesk API - Frequently asked questions
Enable Side Conversation Child Tickets - Frequently asked questions
Customize Widget Auto-Open on Page Load - Frequently asked questions
WhatsApp Channel in Business Rules - Frequently asked questions
How to Add a Record on Sell App - Frequently asked questions
Opt-Out of Emails in Zendesk Sell - Frequently asked questions
How to Use Sales Engagement Tools - Frequently asked questions
How to View Tickets Assigned to Me - Frequently asked questions
Sign into Zendesk with Secondary Email - Frequently asked questions
Email Suspension Cause: Automatic Processing - Frequently asked questions
Zendesk Sell Chat Integration - Frequently asked questions
Viewing Linked Articles in Zendesk - Frequently asked questions
How to Use Zendesk Explore - Frequently asked questions
How to Solve Zendesk Tickets - Frequently asked questions
Fix 'Page Doesn't Exist' Error - Frequently asked questions
Zendesk Agent Workspace Guide - Frequently asked questions
How to Use Sell Apps & Integrations - Frequently asked questions
How to Analyze Resolution Times with Tags - Frequently asked questions
Customize Web Widget Classic with APIs - Frequently asked questions
Call Recording Best Practices - Frequently asked questions
Why Are My Sell Leads Missing? - Frequently asked questions
Why Tickets Missing from Views - Frequently asked questions
Customizing Chart Types in Zendesk - Frequently asked questions
How to Share & Publish Dashboards - Frequently asked questions
Where Do Spam Tickets Come From? - Frequently asked questions
How to Report on IVR Destination Group - Frequently asked questions
Creating Content in Guide - Frequently asked questions
Handling Deleted User Tickets - Frequently asked questions
Understanding Zendesk Talk Errors - Frequently asked questions
Account Cancellation Timing - Frequently asked questions
Using Answer Bot for Slack - Frequently asked questions
Talk Balance Auto Recharge - Frequently asked questions
Forward Calls to Talk Toll-Free Number - Frequently asked questions
Unable to Call Toll-Free Number - Frequently asked questions
How to BCC in Zendesk - Frequently asked questions
How to Remove External IDs from a User - Frequently asked questions
How to Test a New Email Template - Frequently asked questions
Why Ticket IDs Are Missing - Frequently asked questions
How Google Translate Works with Chat - Frequently asked questions
Fix Ticket Title Placeholder Issue - Frequently asked questions
Modify Author Date on Help Center Articles - Frequently asked questions
Admin's Guide to Zendesk API - Frequently asked questions
How Zendesk Captures User Location - Frequently asked questions
Agent Roles in Chat & Support - Frequently asked questions
Auto-Assign Tickets to One Group - Frequently asked questions
Change Widget Button Text - Frequently asked questions
How to Log into Zendesk Support - Frequently asked questions
Configuring Help Center for Multiple Languages - Frequently asked questions
How to Log In as Chat-Only Agent - Frequently asked questions
Using Zendesk Support for Your Business - Frequently asked questions
How to Route Tickets to Agents - Frequently asked questions
How to Add a Comment via API - Frequently asked questions
How to Update Your Zendesk Subscription - Frequently asked questions
How to Manually Close a Ticket - Frequently asked questions
Hide Article Comments with Curlybars - Frequently asked questions
How to Block Email Channel in Zendesk - Frequently asked questions
Getting Started with Messaging - Frequently asked questions
How to Create and Use Smart Lists - Frequently asked questions
Understanding Guide Roles & Privileges - Frequently asked questions
Sales Engagement Tools & CCPA Compliance - Frequently asked questions
Product Limits for Sell - Frequently asked questions
How to Understand Zendesk Sell Plans - Frequently asked questions
Guide User Permissions for Access - Frequently asked questions
Plan for Zendesk Talk - Frequently asked questions
Connecting Legacy Sell Accounts to Zendesk - Frequently asked questions
How to Manage Tasks for Leads & Deals - Frequently asked questions
Managing Smart Lists in Working Center - Frequently asked questions
Planning Your Workflow - Frequently asked questions
Viewing Audit Log for Account Changes - Frequently asked questions
How to Create Management Permissions - Frequently asked questions
How to Collaborate in Zendesk - Frequently asked questions
Customizing Live Chat Widget - Frequently asked questions
Zendesk Talk Call Recording - Frequently asked questions
How to Migrate Content to Help Center - Frequently asked questions
How to Set Up Email Opened Notification - Frequently asked questions
Privacy & Data Protection in Explore - Frequently asked questions
Creating Sell Leads from Google Sheets - Frequently asked questions
Setting Up Zendesk Sell Support Integration - Frequently asked questions
Installing Proactive Tickets App - Frequently asked questions
Custom Objects Search API Guide - Frequently asked questions
How to Use the Customers Page - Frequently asked questions
How to Create Deal Loss Reasons - Frequently asked questions
Understanding Talk Usage SLA - Frequently asked questions
Creating Templates for Knowledge - Frequently asked questions
Finding Customer Issues for Knowledge Base - Frequently asked questions
Monitoring Chat Activity with Analytics - Frequently asked questions
Evaluating Zendesk Support Trial - Frequently asked questions
Creating Sell Leads from JotForm - Frequently asked questions
Setting up Amazon AppFlow with Zendesk - Frequently asked questions
Installing Sidebar Search App - Frequently asked questions
How to Send Bulk Emails - Frequently asked questions
How to Add Dashboard Widgets - Frequently asked questions
Using Ticket View in Salesforce - Frequently asked questions
How to Use Workflow Recipes - Frequently asked questions
How to Review Articles in Content Cues - Frequently asked questions
Access Help Center Themes - Frequently asked questions
Connecting Your Email with iOS - Frequently asked questions
Zendesk Support Resources - Frequently asked questions
How to Navigate Zendesk Sell - Frequently asked questions
How to Add Comments to Tickets - Frequently asked questions
Track Communication Channels in Sell - Frequently asked questions
Dismissing Content Cues in Zendesk - Frequently asked questions
How to Export Data from Zendesk Sell - Frequently asked questions
Setting up Ticket Sync Zendesk to Salesforce - Frequently asked questions
HIPAA/HDS Security on Zendesk - Frequently asked questions
Causes for Ticket Suspension - Frequently asked questions
Resolve Zendesk Talk & Explore Discrepancies - Frequently asked questions
How to Request Subscription Changes - Frequently asked questions
Enable/Disable Rich Content in Emails - Frequently asked questions
Configuring Chat Availability Settings - Frequently asked questions
How to Use Zendesk Chat Developer Resources - Frequently asked questions
Calling & Logging Calls on iOS - Frequently asked questions
Configuring Data Sync from Salesforce to Zendesk - Frequently asked questions
Creating a Topmost Manager in User Hierarchy - Frequently asked questions
How to Set Reminders for Article Review - Frequently asked questions
Enable Google Analytics in Help Center - Frequently asked questions
How to Use Zendesk Trial Tasks - Frequently asked questions
How to Buy Zendesk Suite - Frequently asked questions
How to Display Alternative Author on Articles - Frequently asked questions
Zendesk for Startups Program - Frequently asked questions
Masking Numbers in Sell Voice - Frequently asked questions
Adding Sunshine User Profiles in Tickets - Frequently asked questions
Setting Up Web Widget Messaging - Frequently asked questions
How to Enable Chat for Help Center - Frequently asked questions
Using Legacy Sunshine Custom Objects - Frequently asked questions
How to Send Files in Chat - Frequently asked questions
Zendesk's Commitment to ISO Standards - Frequently asked questions
Using Merge Tags in Emails - Frequently asked questions
How to Hide Rows and Columns - Frequently asked questions
Creating a Help Center for Support Brands - Frequently asked questions
Add Templates to Your Theme - Frequently asked questions
How to Use Lead Status Label - Frequently asked questions
Editing Ticket Fields in Zendesk - Frequently asked questions
How to View Smart Lists in Sell - Frequently asked questions
How to Edit Dates & Date Ranges in Zendesk - Frequently asked questions
Using BCC Email Address - Frequently asked questions
Change Help Center Theme - Frequently asked questions
Creating Contextual Workspaces - Frequently asked questions
Atlassian Statuspage Integration Guide - Frequently asked questions
How to Use ZCLI - Frequently asked questions
Add a Custom Favicon in Zendesk - Frequently asked questions
Using Google Play Integration - Frequently asked questions
Import & Download Theme Files - Frequently asked questions
Troubleshoot Sell Email Integration - Frequently asked questions
How to Use Standard Ticket Triggers - Frequently asked questions
Verify Account Owner's Email - Frequently asked questions
Using Smart Lists for Bulk Updates - Frequently asked questions
How to Interact with Reports in Zendesk - Frequently asked questions
Send External Emails to Sell with Yesware - Frequently asked questions
Routing Messaging Tickets - Frequently asked questions
Setting Up Email Clients - Frequently asked questions
What is a Pod in Zendesk? - Frequently asked questions
Manage Conversations with Notifications List - Frequently asked questions
Deactivating Help Center - Frequently asked questions
Tracking Leads by Industry - Frequently asked questions
Continue Conversations via Email - Frequently asked questions
How to Work with Reports in Zendesk - Frequently asked questions
Top Deals Widget Performance Dashboard - Frequently asked questions
Using Your Own Theme Assets - Frequently asked questions
How to Add Collaborators on Android - Frequently asked questions
Manage Billing & Subscriptions in Legacy Chat - Frequently asked questions
How to Add Collaborators on iOS - Frequently asked questions
How to Analyze Team Publishing Activity - Frequently asked questions
Active Deals Widget Performance Dashboard - Frequently asked questions
Extending Zendesk with Top Apps - Frequently asked questions
How to Set Your Talk Agent State - Frequently asked questions
Viewing Customer Context - Frequently asked questions
How to Import or Upgrade jQuery - Frequently asked questions
Managing End Users in Side Conversations - Frequently asked questions
Modify Ticket Trigger for Business Hours - Frequently asked questions
How to View and Restore Article Revisions - Frequently asked questions
Assign Tickets Outside Groups - Frequently asked questions
How to Use 2FA for Zendesk Support - Frequently asked questions
How to Add Tables in Help Center Articles - Frequently asked questions
Review & Approve Articles with Team Publishing - Frequently asked questions
Troubleshoot Chat Connection - Frequently asked questions
How to Work with Satisfaction Reasons - Frequently asked questions
Adjust Business Rules for Private Tickets - Frequently asked questions
How to Insert Videos in Articles - Frequently asked questions
How to Migrate from Hub and Spoke to Multibrand - Frequently asked questions
How to Access Ticket Views in Zendesk - Frequently asked questions
Handling Deleted Values in Automations - Frequently asked questions
View Tickets in Support Profile - Frequently asked questions
How to Define SLA Policies - Frequently asked questions
Organize Drop-Down Lists in Zendesk - Frequently asked questions
Launch Help Center Community - Frequently asked questions
How to Enable/Disable Ticket Tags - Frequently asked questions
Viewing Ticket Update Events - Frequently asked questions
How to Troubleshoot Talk Issues - Frequently asked questions
How to Track Problem & Incident Tickets - Frequently asked questions
Multibrand Forms Display Guide - Frequently asked questions
Managing Tickets from X - Frequently asked questions
Restrict Google Indexing Your Help Center - Frequently asked questions
Zendesk Betas & EAPs - Frequently asked questions
Organize Tickets with Multiple Addresses - Frequently asked questions
How to Format Article Text with Source Code - Frequently asked questions
How to Analyze Bot Builder Activity - Frequently asked questions
How to Format Date Field in Sell - Frequently asked questions
Using Instagram Direct on Trial Account - Frequently asked questions
How to Use Dashboard Builder Beta - Frequently asked questions
How to Analyze Agent Interactions - Frequently asked questions
Serve Chats from Dashboard in Zendesk - Frequently asked questions
Fix Missing Numeric Fields in Explore - Frequently asked questions
Pre-Chat Form Issues in Zendesk - Frequently asked questions
Access Issues on Suite Plan - Frequently asked questions
What's New in Zendesk October 2021 - Frequently asked questions
How to Use Help Center Federated Search - Frequently asked questions
Understanding NULL Call Groups in Reports - Frequently asked questions
What's New in Zendesk March 2021 - Frequently asked questions
How to Start a Zendesk Sell Trial - Frequently asked questions
Custom Field Missing in Explore - Frequently asked questions
Accessing Chat: Subscription Redirect Issues - Frequently asked questions
How to Display Users with No Ticket Requests - Frequently asked questions
Fixing Formula Data Issues in Zendesk - Frequently asked questions
Solved Ticket Trends by Assignee - Frequently asked questions
How to Create a Report in Zendesk - Frequently asked questions
Agent Leaves Ticket Open - Frequently asked questions
Service Data Location in Zendesk Chat - Frequently asked questions
Recover IVR Recordings After Downgrade - Frequently asked questions
Analyze Knowledge Base Activity with Explore - Frequently asked questions
Prevent Sell Emails as Spam - Frequently asked questions
Solved Tickets vs Tickets Solved - Frequently asked questions
Using Chat Dashboard in Zendesk Agent Workspace - Frequently asked questions
Evaluate Messaging in Zendesk Suite - Frequently asked questions
Using Zendesk Sell Geolocation with Google Maps - Frequently asked questions
Understanding Engagement in Chat - Frequently asked questions
Managing Guide Themes from Marketplace - Frequently asked questions
Configuring Explore Dashboard Sharing - Frequently asked questions
Account Transition from Trial to Paid - Frequently asked questions
Deactivate or Delete a User in Zendesk - Frequently asked questions
Breakdown of Calls by Date & Time - Frequently asked questions
How to Use Sales Engagement Tools - Frequently asked questions
Account Assumption Email - Frequently asked questions
Migrating Zendesk-Jira Integration - Frequently asked questions
Auto-Send Forms on Ticket Creation - Frequently asked questions
Widget Language Settings on Website - Frequently asked questions
Assigning Multiple Agents to a Ticket - Frequently asked questions
How to Use Side Conversations - Frequently asked questions
Setting Up Voicemail in Sell Voice - Frequently asked questions
Zendesk Talk Codec Usage - Frequently asked questions
Zendesk Sell API Usage - Frequently asked questions
Explore Recipe Showcase Guide - Frequently asked questions
Calculate Average Ticket Resolution Time - Frequently asked questions
Setting Up Sales Engagement Tools - Frequently asked questions
Rendering URIs as Links Automatically - Frequently asked questions
How to Report Chat First Reply Time - Frequently asked questions
Installing & Using Select an Address App - Frequently asked questions
Manage Your Gather Community - Frequently asked questions
Install Atlassian Statuspage for Chat - Frequently asked questions
Reporting on Internal Tickets - Frequently asked questions
How to Report on Field Duration - Frequently asked questions
Fix Authorization Error 400 - Frequently asked questions
Using the Download Recordings App - Frequently asked questions
Real-time Queue Updates in Chat Widget - Frequently asked questions
Configure Autoreplies in Web Widget Classic - Frequently asked questions
How to Use Mentions in Zendesk Forum - Frequently asked questions
Using Structured Messages in Zendesk Chat - Frequently asked questions
HIPAA & Zendesk Explore - Frequently asked questions
SLA Breach Notifications in Zendesk - Frequently asked questions
Resolve Expired Card Payment Issues - Frequently asked questions
Check Mobile SDK Version in Project - Frequently asked questions
How to Prefill User Contact Form in Widget - Frequently asked questions
Resolving Payment Issues 41 Hold Call - Frequently asked questions
Incorrect SSL Certificate Details - Frequently asked questions
Facebook Tickets Delay in Zendesk - Frequently asked questions
Identify Users on Calls - Frequently asked questions
What is Talk Partner Edition? - Frequently asked questions
Fix 'Invalid Grant' Error in OAuth Token - Frequently asked questions
Using Result Metric Calculations - Frequently asked questions
Setting Explore Dataset Access - Frequently asked questions
Getting Started with Live Chat for Agents - Frequently asked questions
Setup Zendesk Provisioned SSL Errors - Frequently asked questions
Can User Accounts Share an Email? - Frequently asked questions
Zendesk Talk Network Requirements - Frequently asked questions
How to Authenticate API Requests - Frequently asked questions
Edit Automatic Ticket Response - Frequently asked questions
Email Verification Issues - Frequently asked questions
Setting Sales Goals in Zendesk - Frequently asked questions
Managing Users in Zendesk Sell - Frequently asked questions
How to Navigate Zendesk Training - Frequently asked questions
Configuring Allowlist IP Addresses - Frequently asked questions
Configuring Live Chat - Frequently asked questions
How to Use Sales by Owner Report - Frequently asked questions
Flagging Articles with Knowledge Capture - Frequently asked questions
How to Create a Zendesk Help Center Account - Frequently asked questions
How to Use Zendesk Explore - Frequently asked questions
Developing Knowledge Base Content - Frequently asked questions
Guide Product Limits Explained - Frequently asked questions
Setting Up Zendesk Sell Chat Integration - Frequently asked questions
How to Record Sell Voice Calls - Frequently asked questions
How to Use Zendesk Explore - Frequently asked questions
Analyzing Call Activity with Talk Dashboard - Frequently asked questions
Configuring Voicemail Options - Frequently asked questions
How to Work with Actionable Items in Sell - Frequently asked questions
How to Backdate Deals in Zendesk - Frequently asked questions
Zendesk Service Terms - Frequently asked questions
How to Create Sell Leads from Gravity Forms - Frequently asked questions
How to Review Articles for Archiving in Content Cues - Frequently asked questions
Setting Up Web Widget for Messaging - Frequently asked questions
How to View Dashboards in Zendesk - Frequently asked questions
Resetting User Passwords - Frequently asked questions
How to Monitor Email Open Rate - Frequently asked questions
Update Tickets with Jira Status Changes - Frequently asked questions
Resetting a Sell Account Password - Frequently asked questions
Install Zendesk Extension for Magento - Frequently asked questions
How to Use Zendesk Sell App in Support - Frequently asked questions
How to Use SWITCH for Conditional Expressions - Frequently asked questions
Customizing Email Signature - Frequently asked questions
How to Search Data in Sell Account - Frequently asked questions
Inserting Common Phrases with Shortcuts - Frequently asked questions
Import Leads, Contacts & Deals into Sell - Frequently asked questions
Setting Up Lead Capture Form - Frequently asked questions
Using Product Catalog in Sell - Frequently asked questions
How to Use Forecasting to Predict Results - Frequently asked questions
How to Understand Groups & Teams in Sell - Frequently asked questions
Reviewing Suspended Tickets - Frequently asked questions
How to Delete Leads & Contacts - Frequently asked questions
Managing Article Verification Rules - Frequently asked questions
Advanced Web Widget Customization - Frequently asked questions
Resend Verification Email - Frequently asked questions
How to View Ticket Fields in Zendesk - Frequently asked questions
Understanding Time to First Action Reports - Frequently asked questions
Admin Center Settings - Frequently asked questions
How to Manage Tasks on Android - Frequently asked questions
Activating Side Conversations - Frequently asked questions
Using Views and Lists in Zendesk Sell - Frequently asked questions
Managing Trigger Categories - Frequently asked questions
Zendesk Community Moderator Program - Frequently asked questions
Preventing Agent Side Conversations - Frequently asked questions
Setting Up GitHub Integration with Guide - Frequently asked questions
Activate Live Conversation Translation - Frequently asked questions
Zendesk Support Best Practices - Frequently asked questions
How to Use Closed Preview Apps - Frequently asked questions
Zendesk Support Scalability & Performance - Frequently asked questions
Zendesk End User Guide - Frequently asked questions
Edit Team Member Profiles - Frequently asked questions
Enable/Disable Profiles in Help Center - Frequently asked questions
Migrating Social Channels to Zendesk - Frequently asked questions
Creating Filters & Lists on iOS - Frequently asked questions
Customize Session Timeout Settings - Frequently asked questions
Edit Live Help Center Theme Code - Frequently asked questions
How to Define a Company Hierarchy - Frequently asked questions
Using Zendesk Support for B2E - Frequently asked questions
How to Use Tags & Custom Fields in Sell - Frequently asked questions
How to Use New Deals Widget - Frequently asked questions
Using Zendesk Support for B2C - Frequently asked questions
Guide Team Publishing in Zendesk - Frequently asked questions
Creating an Approval Process - Frequently asked questions
Reassign Tickets to Agent's Group - Frequently asked questions
Show Customer Context Panel by Default - Frequently asked questions
How to Understand CSAT Ratings in Messaging - Frequently asked questions
Enable Auto-Assign for Agents - Frequently asked questions
How to Enable Agents to Delete Tickets - Frequently asked questions
Automated Ticket Reminders - Frequently asked questions
Help Center Templating Guide - Frequently asked questions
Understanding 'Detected as Spam' in Zendesk - Frequently asked questions
How to Build Macro Action Statements - Frequently asked questions
How to View a Help Center for Your Brand - Frequently asked questions
Multibrand vs Hub and Spoke Migration - Frequently asked questions
How to Manage Your Views in Zendesk - Frequently asked questions
How to View SLA Targets in Zendesk - Frequently asked questions
View Help Center Activity - Frequently asked questions
Viewing HTML & Source for Tickets - Frequently asked questions
Guide Reporting Tools - Frequently asked questions
Recover Missed Emails with Gmail Connector - Frequently asked questions
How to Use Answer Bot Resolutions - Frequently asked questions
How to Apply Ticket Forms to Tickets - Frequently asked questions
Setting Up Workflow for Flagged Articles - Frequently asked questions
Exporting a Single Tab in Explore - Frequently asked questions
Fix Zendesk Explore Errors - Frequently asked questions
Ticket Triggers vs Automations - Frequently asked questions
Reporting on External Call Routing - Frequently asked questions
Change Auto-Responses in Chat SDK - Frequently asked questions
Fixing 'Failed to Update Customer Settings' Error - Frequently asked questions
How to Report Texts Sent by Agents - Frequently asked questions
Undo Changes to Help Center URL - Frequently asked questions
Post-Resolution Incident Analysis - Frequently asked questions
Decommission Email Support - Frequently asked questions
Navigating Zendesk Resources - Frequently asked questions
Schedule Support in Premier Essentials - Frequently asked questions
How to Sign in to Sell Mobile App - Frequently asked questions
Understanding Placeholder Suppression Rules - Frequently asked questions
Zendesk Shared Responsibility Model - Frequently asked questions
Change Date Format in Explore Dashboards - Frequently asked questions
Explore Trial Expiry - Frequently asked questions
How to Use Stacked Charts in Zendesk - Frequently asked questions
Edit Help Center Profile - Frequently asked questions
Setting up SSO for Sell Accounts - Frequently asked questions
How to Find Tickets by Subject Word - Frequently asked questions
Fix 'Failed to Synchronize' in Salesforce - Frequently asked questions
Recover Canceled Zendesk Sell Account - Frequently asked questions
Reconnect Gmail Support Address in Zendesk - Frequently asked questions
Fix Customer Emails Not Showing in Zendesk - Frequently asked questions
How to Analyze Top Problem Tickets - Frequently asked questions
Send Chat Transcripts Manually or Automatically - Frequently asked questions
Install Slack for Zendesk Support - Frequently asked questions
How to Use Google Groups as Support Address - Frequently asked questions
Route Chats by Country in Zendesk - Frequently asked questions
Agent Login Requirements - Frequently asked questions
Are Zendesk Emails Encrypted? - Frequently asked questions
How to Use Zendesk Chat Mobile App - Frequently asked questions
Verify Zendesk Chat Agent Permissions - Frequently asked questions
Stop Spam Attacks from Chat Widget - Frequently asked questions
Report on Agent Availability in Zendesk Talk - Frequently asked questions
How to Use Multibrand Resources - Frequently asked questions
How to Manage Contact Settings - Frequently asked questions
Zendesk Account Types Explained - Frequently asked questions
Self-Service eBook Best Practices - Frequently asked questions
How to Use Web Widget Classic - Frequently asked questions
Managing Community Discussion Topics - Frequently asked questions
How to Add Sell Contacts to MailChimp - Frequently asked questions
How to Understand Zendesk Talk Plans - Frequently asked questions
Using Notifications in Zendesk App - Frequently asked questions
Messaging vs Live Chat: Choosing the Right Tool - Frequently asked questions
Complying with Privacy Laws in Zendesk - Frequently asked questions
How to Add Deals in Zendesk - Frequently asked questions
Evaluate Help Center in Zendesk Suite - Frequently asked questions
Working with Views in Zendesk Mobile App - Frequently asked questions
Zendesk Sell System Requirements - Frequently asked questions
How to Import Data from Salesforce - Frequently asked questions
Connecting Email with Android - Frequently asked questions
Using Custom Ticket Fields & Forms - Frequently asked questions
Sunshine Conversations Multi-Party - Frequently asked questions
Workflows for Articles in Knowledge Capture - Frequently asked questions
How to Use Zendesk Add-ons - Frequently asked questions
How to Verify DKIM Records - Frequently asked questions
Redirect Users to Guide Without SEO Impact - Frequently asked questions
Customizing Chat Widget for Mobile - Frequently asked questions
Integrating Sell Contacts with Google - Frequently asked questions
Understanding the Sell Funnel Report - Frequently asked questions
Fix Web Widget Classic Error - Frequently asked questions
Creating Weekly Date Buckets in Explore - Frequently asked questions
How to Use Zendesk Bot Resources - Frequently asked questions
How to Localize Help Center Content - Frequently asked questions
How to Show Web Widget Classic on Click - Frequently asked questions
Can't Sign Into Zendesk App - Frequently asked questions
How to Delete Deals in Zendesk - Frequently asked questions
Route Chat Tickets by Tags in Zendesk - Frequently asked questions
Disable Dashboard Interactivity - Frequently asked questions
Zendesk Chat System Requirements - Frequently asked questions
Creating a Top/Bottom Filter - Frequently asked questions
Creating Articles with Knowledge Capture - Frequently asked questions
Volume Rate Limits on Support Endpoints - Frequently asked questions
How to Check Account Access Devices - Frequently asked questions
Managing Tags for Leads, Contacts, and Deals - Frequently asked questions
How to Use Gather Badges - Frequently asked questions
Interacting with Dashboards - Frequently asked questions
How to Add an Address in Zendesk Talk - Frequently asked questions
Enable Unqualified Reasons for Deals - Frequently asked questions
Installing Salesforce App for Zendesk - Frequently asked questions
How to Add Subsections in Help Center - Frequently asked questions
How to Turn Off CCs and Followers - Frequently asked questions
Porting Numbers for Zendesk Talk - Frequently asked questions
Analyzing Agent Ticket Touches with Explore - Frequently asked questions
Creating Conditional Ticket Fields - Frequently asked questions
How to Add Tags to Chat Sessions - Frequently asked questions
How to Use Lead Status Report - Frequently asked questions
Understanding Native Support Time Metrics - Frequently asked questions
Manage Outages with SLA Policies - Frequently asked questions
How to Create Categories for Ticket Triggers - Frequently asked questions
How to Add Documents to Deals with Dropbox - Frequently asked questions
Check Agent Seat Usage in Zendesk - Frequently asked questions
Setting Metric Aggregators - Frequently asked questions
How to Use Zendesk for HootSuite - Frequently asked questions
Create Ticket from Comment - Frequently asked questions
Enable Agents to Assign Tickets - Frequently asked questions
How Migrating to Messaging Impacts Chat - Frequently asked questions
Sync Accounts with Salesforce Integration - Frequently asked questions
Custom Ticket Fields in Zendesk - Frequently asked questions
Implementing Cookie Consent - Frequently asked questions
How to Block Unwanted Callers - Frequently asked questions
Enable Auto Ticket Creation in Gmail - Frequently asked questions
How to Use Zendesk Support Automations - Frequently asked questions
How to View & Recover Deleted Tickets - Frequently asked questions
How to Manage Your Zendesk Profile - Frequently asked questions
Managing Data Storage in Zendesk - Frequently asked questions
Managing External Targets - Frequently asked questions
Multibrand Known Issues - Frequently asked questions
How to Work with Ticket Tags - Frequently asked questions
How to Add Instagram Direct Channel - Frequently asked questions
How to Manage Problem & Incident Tickets - Frequently asked questions
Change Ticket Comment Visibility - Frequently asked questions
How to Report on Article Views for All Languages - Frequently asked questions
Creating and Requesting Articles in Knowledge - Frequently asked questions
How to Enable Exports in Zendesk - Frequently asked questions
Add Local Image to Agent Signature - Frequently asked questions
What's New in Zendesk June 2021 - Frequently asked questions
Change Zendesk Suite Trial Plan - Frequently asked questions
How to Use Zendesk Messaging - Frequently asked questions
Send Emails from Group Addresses in Sell - Frequently asked questions
Reporting on Agents in Different Groups - Frequently asked questions
Fix Access Denied in Office 365 Email Forwarding - Frequently asked questions
How to Format a Phone Number in Sell - Frequently asked questions
Add Notes to Sell Smart List - Frequently asked questions
Send Texts on Non-SMS Tickets - Frequently asked questions
How to Analyze Good Satisfaction Ratings - Frequently asked questions
Reporting on Refunds with Shopify Integration - Frequently asked questions
Allow Network IP Addresses in Explore - Frequently asked questions
Finding Proactive Tickets with Replies - Frequently asked questions
Add Custom Tags to Widget Tickets - Frequently asked questions
Add Metrics & Attributes in Reports - Frequently asked questions
How to Delete Data from Explore - Frequently asked questions
How to Unsuspend User Access in Zendesk - Frequently asked questions
How to Display Calls Transferred to Group - Frequently asked questions
How to Report on Macros Using Tags - Frequently asked questions
End a Chat Session with a Trigger - Frequently asked questions
Contact Form vs Offline Form - Frequently asked questions
Edit Email Template in Zendesk - Frequently asked questions
Scheduling Dashboard Deliveries - Frequently asked questions
How to Add Facebook Messenger Channels - Frequently asked questions
Salesforce Integration Issues - Frequently asked questions
Solve Zendesk Performance Issues - Frequently asked questions
Testing End-User Messaging - Frequently asked questions
Change Zendesk Subdomain - Frequently asked questions
Activating Focus Mode in Zendesk - Frequently asked questions
Toll-Free Numbers Calling Restrictions - Frequently asked questions
Using Google Tag Manager with Help Center - Frequently asked questions
Can Customers See Private Notes? - Frequently asked questions
Find Your Bill Breakdown - Frequently asked questions
Connect Legacy Sell to Zendesk - Frequently asked questions
Why Did My Talk Number Disappear? - Frequently asked questions
Track Ticket Assigns Across Groups - Frequently asked questions
Receive Calls with Closed Browser - Frequently asked questions
How to Review SLA Performance - Frequently asked questions
Downloading Apps During Trial - Frequently asked questions
How to Show Top Articles in Web Widget - Frequently asked questions
How to Create Customer Lists in Zendesk - Frequently asked questions
Preview Call Greetings in Zendesk - Frequently asked questions
Zendesk Support Dashboard Overview - Frequently asked questions
Web Widget Classic Visibility Issues - Frequently asked questions
Troubleshoot App Issues in Zendesk - Frequently asked questions
Recover Suspended Tickets - Frequently asked questions
Chat Assignee Updates - Frequently asked questions
Set Up Google SSO with SAML - Frequently asked questions
Fix User Name Changes in Zendesk - Frequently asked questions
When Do Chats Time Out in Zendesk? - Frequently asked questions
How to Give Users Access to Explore - Frequently asked questions
How to Manage CCs and Followers in Zendesk - Frequently asked questions
Stop Emails Going to Spam - Frequently asked questions
Privacy & Data Protection in Zendesk Support - Frequently asked questions
What's New in Zendesk August 2020 - Frequently asked questions
Using Web Widget Classic - Frequently asked questions
Making Outbound Calls with Zendesk - Frequently asked questions
How to Use Zendesk Messaging - Frequently asked questions
How to Write Explore Formulas - Frequently asked questions
Launch Guide for Zendesk - Frequently asked questions
Organizing Values by Groups and Sets - Frequently asked questions
How to Merge Leads or Contacts - Frequently asked questions
How to Analyze Talk Activity - Frequently asked questions
Changing Language in Zendesk Sell - Frequently asked questions
Bulk Updating with CSV Files - Frequently asked questions
Understanding Companies & Employees - Frequently asked questions
Understanding Bot Answer Steps - Frequently asked questions
Role-Based Permissions for Sunshine - Frequently asked questions
Routing Chats by Agent Skills - Frequently asked questions
Guide Developer Resources - Frequently asked questions
Legacy Chat vs Web Widget Classic - Frequently asked questions
Reviewing Subscription Requests - Frequently asked questions
Enhance Zendesk Security - Frequently asked questions
Attaching Documents in Zendesk - Frequently asked questions
Add Third Party to Call - Frequently asked questions
How to Use Knowledge in Context Panel - Frequently asked questions
How to Insert Images in Emails - Frequently asked questions
Managing Ticket Forms - Frequently asked questions
Managing API Usage in Zendesk - Frequently asked questions
Prepare for Busy Season - Frequently asked questions
Setting Up Notification Routing for Live Chat - Frequently asked questions
How to Import & Export Custom Fields - Frequently asked questions
Help Center JavaScript Cookbook - Frequently asked questions
Forwarding Emails to Support - Frequently asked questions
Using Side Conversation Child Tickets - Frequently asked questions
Edit or Create Placeholders in Email Templates - Frequently asked questions
Convert Lead to Contact: Source Field - Frequently asked questions
Fix 'No Data Available' Error in Zendesk - Frequently asked questions
Add Numeric Field in Bot Builder - Frequently asked questions
Registering for A2P 10DLC Text Messaging - Frequently asked questions
Agent Experience with Chat Routing - Frequently asked questions
Enable Reach for Agents - Frequently asked questions
Connect Legacy Sell & Support Accounts - Frequently asked questions
CSAT Report Ticket Survey Issues - Frequently asked questions
Retrieve Group ID in Zendesk Support - Frequently asked questions
Default Data Types in Zendesk - Frequently asked questions
Resolve Sell Mobile Access Blocked Error - Frequently asked questions
Measuring Agent Acceptance Rate - Frequently asked questions
Creating User Segments in Guide - Frequently asked questions
Chat Skills-Based Routing - Frequently asked questions
How to Analyze Suggested Article Attempts - Frequently asked questions
How to Manage Follow-Up Tickets - Frequently asked questions
Understanding Zendesk Datasets - Frequently asked questions
Use Live Chat on WordPress - Frequently asked questions
Using Zapier with Sell - Frequently asked questions
Zendesk Payment Methods - Frequently asked questions
Using Article Lists in Zendesk - Frequently asked questions
How to Use Dashboard Filters in Explore - Frequently asked questions
How to Analyze Chat Activity - Frequently asked questions
End-User Comments as Internal Notes - Frequently asked questions
Measuring Chat Satisfaction Ratings - Frequently asked questions
Verify Subdomain in Google Search Console - Frequently asked questions
Fix Browser Audio Suspension Error - Frequently asked questions
Zendesk Sell Quickstart Guide - Frequently asked questions
Zendesk's Secure Cloud Solution - Frequently asked questions
Fix Authentication Required Pop-up - Frequently asked questions
How to Bring Leads into Sell - Frequently asked questions
Help Center Guide for End Users - Frequently asked questions
Welcome to Zendesk Suite - Frequently asked questions
How to Enable Zendesk Talk Settings - Frequently asked questions
How to Add Dashboard Widgets - Frequently asked questions
Setting up Zendesk Support for Jira - Frequently asked questions
Sending Automatic Responses to Social Messages - Frequently asked questions
How to Send Email from iOS - Frequently asked questions
Enable Multiple Organizations for Users - Frequently asked questions
Switching Among Zendesk Products - Frequently asked questions
How to View Articles by User Segment - Frequently asked questions
How to Work with Datatips - Frequently asked questions
Creating Notes with iOS - Frequently asked questions
Connect Microsoft 365 Calendar with Sell - Frequently asked questions
Mark Content as Spam in Help Center - Frequently asked questions
Revenue Goal Attainment Widget - Frequently asked questions
Chart Types for Comparing Values - Frequently asked questions
How to Search Triggers in Zendesk - Frequently asked questions
How to Alter Date Format in Datatips - Frequently asked questions
How to Access Zendesk Explore Video - Frequently asked questions
Web Widget Classic Performance - Frequently asked questions
Understanding MessagingActivity Flow - Frequently asked questions
Zendesk Answer Bot Dashboard Guide - Frequently asked questions
Managing Users in Multiple Organizations - Frequently asked questions
Creating Custom Fields in Sell - Frequently asked questions
How to Measure Agent Touches in Explore - Frequently asked questions
How to Add a Column for Result Path - Frequently asked questions
Replicate Duration Since Last Change in Explore - Frequently asked questions
How to Troubleshoot Ticket Issues - Frequently asked questions
How to Use IF-THEN-ELSE in Zendesk - Frequently asked questions
Find Your Zendesk Sell Subdomain - Frequently asked questions
Inbound Calls by Wait Time - Frequently asked questions
Call Recording Permissions in Zendesk - Frequently asked questions
Improve Your Knowledge Base Metrics - Frequently asked questions
Monitor Social Media Channels - Frequently asked questions
Auto-Assign Tickets to First Agent - Frequently asked questions
How to Use Zendesk Talk for Voice - Frequently asked questions
How to Put Calls on Hold or Mute - Frequently asked questions
How to Logout from Zendesk Support - Frequently asked questions
How to Get Desktop Notifications in Chat - Frequently asked questions
Zendesk Certification Program - Frequently asked questions
Daily Ticket Activity in 30 Days - Frequently asked questions
Forecast Ticket Volumes by Year - Frequently asked questions
Payment Processing Issues - Frequently asked questions
How to Analyze Bad Ratings with Comments - Frequently asked questions
How to Forecast Sales Deals - Frequently asked questions
Creating Agent Skills for Routing - Frequently asked questions
How to Transfer Calls in Zendesk - Frequently asked questions
Sales by Customer Report - Frequently asked questions
How to Change Result Formats - Frequently asked questions
How to Learn Explore with E-books - Frequently asked questions
How to Use Sales Engagement Tools - Frequently asked questions
Enable Authenticated Visitors in Web Widget - Frequently asked questions
How to Use Zendesk Bot Builder - Frequently asked questions
Resend Zendesk Verification Email - Frequently asked questions
How to Use z-index in Web Widget Classic - Frequently asked questions
Ticket ID Missing from Chat Export - Frequently asked questions
How to Track Conversations Hourly in Zendesk - Frequently asked questions
Creating Pre-Filled Ticket Forms - Frequently asked questions
Using Renamed Sets in Zendesk Explore - Frequently asked questions
How to Use CAPTCHA - Frequently asked questions
Resolve Payment Issues: Expired Card - Frequently asked questions
Manage Custom Metrics & Attributes - Frequently asked questions
Do Deleted Brands Remain in Explore Reports? - Frequently asked questions
Configuring Clickable Links - Frequently asked questions
Help Center Editor Toolbar Guide - Frequently asked questions
Zendesk Talk China Calling Restrictions - Frequently asked questions
Configuring QoS for Talk on Windows - Frequently asked questions
Creating Distribution Pools - Frequently asked questions
Change Language in Widget - Frequently asked questions
Supported Browsers for Explore - Frequently asked questions
How to Analyze Ticket Creation Events - Frequently asked questions
How to Calculate Call Answer Rates - Frequently asked questions
Guide Trial Content Indexing Issues - Frequently asked questions
How to Customize Reports in Zendesk - Frequently asked questions
Zendesk Chat Billing - Frequently asked questions
Navigating the Explore Interface - Frequently asked questions
Understanding Zendesk Chat Plans - Frequently asked questions
Creating & Editing Articles in Knowledge Base - Frequently asked questions
Chart Types for Comparing Categories - Frequently asked questions
Restrict Jira Project Access - Frequently asked questions
Migrating to CCs and Followers - Frequently asked questions
Configuring Microsoft ADFS SSO with Sell - Frequently asked questions
Remove Web Widget Classic - Frequently asked questions
Evaluating Zendesk Suite Trial - Frequently asked questions
Using Average or Median Aggregators - Frequently asked questions
Creating Unqualified Deal Reasons - Frequently asked questions
How to Sort Results in Zendesk - Frequently asked questions
Creating Calculated Metrics & Attributes - Frequently asked questions
Enable Secure Chat Attachments - Frequently asked questions
Payment Policies for PSD2 SCA - Frequently asked questions
Mapping Attributes from Active Directory - Frequently asked questions
Upgrading to Zendesk Suite - Frequently asked questions
Restrict Help Center Access - Frequently asked questions
How to Track Lead and Deal Sources - Frequently asked questions
How to Use Activity Reports - Frequently asked questions
Creating Filters & Lists on Android - Frequently asked questions
Enable Voting on Articles Without Sign-In - Frequently asked questions
How to Add WhatsApp to Zendesk - Frequently asked questions
How to Work with Notes in Sell - Frequently asked questions
Add PCI-Compliant Credit Card Field - Frequently asked questions
Using Mentions for Collaborative Selling - Frequently asked questions
Managing Languages in a Bot - Frequently asked questions
How to Handle ZAF ticketFields Changes - Frequently asked questions
Setting Up Email Sequences in Sell - Frequently asked questions
How to Create Out-of-Office Response - Frequently asked questions
How to Use Zendesk Chat Triggers - Frequently asked questions
Personalize Communication with User Fields - Frequently asked questions
Pipeline Coverage Widget Guide - Frequently asked questions
Configuring Your Firewall for Zendesk - Frequently asked questions
Using Guide Themes from Zendesk Marketplace - Frequently asked questions
Enable/Disable Private Tickets - Frequently asked questions
How to Access and Use Views Admin Page - Frequently asked questions
Using Triggers for Important Customers - Frequently asked questions
Using Liquid Markup Case Statements - Frequently asked questions
How to Search Content in Side Conversations - Frequently asked questions
Email Replies: Public or Private? - Frequently asked questions
Open vs Pending vs On-Hold Tickets - Frequently asked questions
Autoreplies Suggesting Posts - Frequently asked questions
How to Manage Flagged Tickets - Frequently asked questions
Zendesk Updates August 2024 - Frequently asked questions
Remove Agent Signature from SMS - Frequently asked questions
Mark Ticket as Spam & Suspend Requester - Frequently asked questions
Why Receive Blank Tickets - Frequently asked questions
How to Hide Author in Help Center Articles - Frequently asked questions
Integrate Zendesk SDKs in Mobile Apps - Frequently asked questions
How to Resolve Indefinite Call Waits - Frequently asked questions
Resolve Email Delivery Issues for Jira Zendesk - Frequently asked questions
Using Old Subdomain for New Account - Frequently asked questions
Different Logos for Branded Widgets - Frequently asked questions
How to Analyze Busiest Times by Channel - Frequently asked questions
Purchase Agent Licenses for Support & Explore - Frequently asked questions
How to Manage One-Touch Tickets - Frequently asked questions
Default Dashboard Data & Business Hours - Frequently asked questions
Exclude Unused Tags in Zendesk - Frequently asked questions
Explore Report Rows & Columns - Frequently asked questions
Follow-up Tickets & Satisfaction Surveys - Frequently asked questions
Add User to Segment in Guide - Frequently asked questions
View Article Stats - Frequently asked questions
How to Analyze Chat Engagements by Department - Frequently asked questions
Suppressing CCs Email Notifications - Frequently asked questions
How to Delete a Ticket Field in Zendesk - Frequently asked questions
Contacting Zendesk Support - Frequently asked questions
Live Data Components in Explore Dashboards - Frequently asked questions
Exclude Tickets Closed by Merge in Zendesk - Frequently asked questions
How to Analyze Top Ten Talk Numbers - Frequently asked questions
How to Upgrade Trial to Paid Account - Frequently asked questions
How to Stop an Email Loop - Frequently asked questions
Fix Access Issues in Zendesk Explore - Frequently asked questions
How to Use Zendesk Chat Dashboard - Frequently asked questions
Connect Google Calendar with Sell - Frequently asked questions
Getting Started with Zendesk Sell - Frequently asked questions
Dashboards in Explore - Frequently asked questions
Enable Article Recommendations in Web Widget - Frequently asked questions
Accessing Invoices from Another Account - Frequently asked questions
Why was I charged $1 for Talk usage? - Frequently asked questions
Zendesk Training Offerings - Frequently asked questions
Fix 'No Plain Text Comment' Error - Frequently asked questions
How to Reset Password When Locked Out - Frequently asked questions
Customize Satisfaction Rating Page - Frequently asked questions
Understanding Zendesk Search Options - Frequently asked questions
Enable/Disable Web Widget Components - Frequently asked questions
iOS Supported Releases - Frequently asked questions
Creating & Managing Appointments - Frequently asked questions
Zendesk Text Number Availability & Pricing - Frequently asked questions
Using Slack for Zendesk Support - Frequently asked questions
How to Manage Messages in Zendesk Agent Workspace - Frequently asked questions
How to Import Contacts into Sell - Frequently asked questions
Setting Up a Community - Frequently asked questions
Upgrade to Zendesk Agent Workspace - Frequently asked questions
Contacting Zendesk Support - Frequently asked questions
How to Use Zendesk Triggers - Frequently asked questions
Import Android Contacts into Sell - Frequently asked questions
How to Use Zendesk Chat Dashboard - Frequently asked questions
How to Work with Dashboard Tabs - Frequently asked questions
Enable Unqualified Reasons for Leads - Frequently asked questions
How to Use the Team Members Page - Frequently asked questions
Configuring CCs & Followers Settings - Frequently asked questions
Customizing Record Layouts in Zendesk - Frequently asked questions
Understanding Sender Authentication - Frequently asked questions
Resolve Email Conflicts in Ticket Replies - Frequently asked questions
Using Restricted Help Center Content - Frequently asked questions
Customizing Email Notifications for CCs - Frequently asked questions
Reorder Knowledge Base Content - Frequently asked questions
How to Use Zendesk Live Chat - Frequently asked questions
Omnichannel Support with Web Widget Classic - Frequently asked questions
Privacy & Data Protection in Chat - Frequently asked questions
Startup Program: What's Included - Frequently asked questions
How to Troubleshoot Sell Email Issues - Frequently asked questions
Hiding & Showing Elements in Copenhagen Theme - Frequently asked questions
How Zendesk Product Docs Are Made - Frequently asked questions
Update GitHub Managed Theme in Guide - Frequently asked questions
How to Set Up Chat Tags in Zendesk - Frequently asked questions
How to Add LINE Channels in Zendesk - Frequently asked questions
Agent Assignment in Chat Tickets - Frequently asked questions
How to Import Deals via CSV File - Frequently asked questions
How to Use Side Conversations - Frequently asked questions
How to Create Macros in Zendesk - Frequently asked questions
Using Side Conversations for Slack - Frequently asked questions
Resolve Payment Issues: Low Funds - Frequently asked questions
Unlocking Resources in Explore - Frequently asked questions
Sign In on Mobile App - Frequently asked questions
Fix Sync Disabled Error in Zendesk - Frequently asked questions
Track Reply Times in Zendesk Reporting - Frequently asked questions
Review Suggested Support Topics in Content Cues - Frequently asked questions
How to Make Calls via Digital Line Costs - Frequently asked questions
Creating Customer Lists in Zendesk - Frequently asked questions
How to Resolve IP Restrictions in Zendesk - Frequently asked questions
How to Integrate Zendesk Sell & Google - Frequently asked questions
Update Chat Avatar Issues - Frequently asked questions
How to Handle Unknown Callers in Talk - Frequently asked questions
Subscription Change Delays - Frequently asked questions
Counting Agent Comment Updates - Frequently asked questions
Report on User Email Domain in Explore - Frequently asked questions
Create Direct Link to Live Chat Popout - Frequently asked questions
Import Leads & Contacts via CSV - Frequently asked questions
Operation Canceled Error in Reports - Frequently asked questions
Resolve Served Chats Discrepancy - Frequently asked questions
How to Measure First Resolution Time - Frequently asked questions
Reporting on CSAT & One-Touch Tickets - Frequently asked questions
How to Use Jira Integration - Frequently asked questions
How to Calculate Total Assignments - Frequently asked questions
Reporting on Customer Satisfaction by Agent - Frequently asked questions
Using Triggers to Auto-CC End Users - Frequently asked questions
How to Forget a User in Zendesk - Frequently asked questions
Resolve Suspended Emails in Zendesk - Frequently asked questions
Format Audio Files for Greetings - Frequently asked questions
Using Your Company Phone Number for Talk or Sell - Frequently asked questions
Optimizing Help Center Content - Frequently asked questions
Hide Help Center Components with Curlybars - Frequently asked questions
Authenticate Users to Help Center - Frequently asked questions
Country Code Default to 1 - Frequently asked questions
Restrict Community Access with User Segments - Frequently asked questions
Customize Offline Chat Email Notifications - Frequently asked questions
Routing Calls by Business Hours - Frequently asked questions
Change Agent Role for Guide Admin - Frequently asked questions
How to Use Sell Voice Reports - Frequently asked questions
Embedding Support SDK in Apps - Frequently asked questions
Understanding Total Sales Report - Frequently asked questions
Using Result Path Calculations - Frequently asked questions
How to Manage Currencies in Zendesk Sell - Frequently asked questions
Using Copenhagen Theme in Help Center - Frequently asked questions
Update Business Rules for CCs & Followers - Frequently asked questions
Migrating from Live Chat to Messaging - Frequently asked questions
Set Brand for X (Twitter) Channel - Frequently asked questions
Making Conditional Ticket Fields Required - Frequently asked questions
How to View CSAT Scores and Ratings - Frequently asked questions
Hide Email Transcript in Chat Menu - Frequently asked questions
Shared Mailboxes in Zendesk Sell - Frequently asked questions
Upgrade Single User to Feature or Plan - Frequently asked questions
Different Licenses in Support & Guide - Frequently asked questions
Enable Chat for New Agents - Frequently asked questions
How to Save Zendesk Tickets - Frequently asked questions
Defining OLA Policies with SLAs & Side Conversations - Frequently asked questions
How to Trial Zendesk Reach - Frequently asked questions
Change Sell Voice Number - Frequently asked questions
Pagination Changes in Zendesk API - Frequently asked questions
How to Report on Full Resolution Time - Frequently asked questions
Display Current Date in Dashboard - Frequently asked questions
Zendesk Agent License Guide - Frequently asked questions
Notify Customer When Ticket Solved - Frequently asked questions
Live Data Limits in Explore Dashboards - Frequently asked questions
How to Report in Zendesk Sell - Frequently asked questions
How to Stop an Email Sequence - Frequently asked questions
How to Manage Ticket Links in Emails - Frequently asked questions
How to View Widgets as Slides - Frequently asked questions
Set Ticket Priority by Email - Frequently asked questions
Create Sell Leads from MailChimp - Frequently asked questions
How to Use Sell Calculated Fields - Frequently asked questions
Prospects & Customers Settings - Frequently asked questions
How to Add Contacts in Zendesk - Frequently asked questions
How to Use Zendesk Support Mobile App - Frequently asked questions
How to Redact Ticket Content - Frequently asked questions
Conversational Support with Messaging - Frequently asked questions
How to Add Totals to Results - Frequently asked questions
How to Work with Datasets - Frequently asked questions
Customizing Theme Settings Panel - Frequently asked questions
Creating Multiple Ticket Forms - Frequently asked questions
Zendesk Talk Number Availability & Pricing - Frequently asked questions
Add Zendesk Talk to Support Subscription - Frequently asked questions
How to Format Text with Markdown - Frequently asked questions
Planning Agent Staffing for Messaging - Frequently asked questions
Preventing Account Suspension - Frequently asked questions
Set Light Agent Permissions - Frequently asked questions
Evenly Distribute Chats Among Agents - Frequently asked questions
Find First Agent Reply in Zendesk - Frequently asked questions
Hire Help for Zendesk Setup - Frequently asked questions
Managing Organizations in Zendesk - Frequently asked questions
Create SLA Policy for Missed Calls - Frequently asked questions
Defining Custom Relationships in Sell - Frequently asked questions
Answer Chat Requests After Hours - Frequently asked questions
How to Manage Related Items in Sell - Frequently asked questions
Configuring Custom Objects in Sell - Frequently asked questions
Understanding the Eyeball Icon in Zendesk Sell - Frequently asked questions
Calculate Service Cost in Zendesk Explore - Frequently asked questions
Agent's Full Name in Emails - Frequently asked questions
Create Agent Sign-In Report - Frequently asked questions
Why is Sell account URL different? - Frequently asked questions
Share Zendesk Reports Externally - Frequently asked questions
Using Metrics and Attributes in Reports - Frequently asked questions
Zendesk Explore Data Sync Issues - Frequently asked questions
Evaluating Reporting in Zendesk Suite - Frequently asked questions
Call Talk Time Metric: Seconds or Minutes? - Frequently asked questions
Reporting on Nested Drop-down Fields - Frequently asked questions
Replicate Satisfaction Tab Reports in Explore - Frequently asked questions
Calculate Average Replies per Ticket - Frequently asked questions
Languages Supported in Zendesk Bots - Frequently asked questions
Understanding Account Owner Permissions - Frequently asked questions
How to Resolve Payment Issues 51 Decline - Frequently asked questions
How to Set Up Zendesk Guide - Frequently asked questions
How to Analyze Agent Interactions on Tickets - Frequently asked questions
Adding Live Data to Dashboards - Frequently asked questions
Set Up Agent Email Forwarding - Frequently asked questions
How to Create Ticket First Reply Date - Frequently asked questions
How to Send Email from Android - Frequently asked questions
Zendesk Identity Verification - Frequently asked questions
Zendesk Suite Plan Types Explained - Frequently asked questions
Chart Types for Comparing Metrics - Frequently asked questions
Reviewing Text History in Zendesk Talk - Frequently asked questions
Troubleshoot Email Issues in Sell - Frequently asked questions
How to Choose Metric Aggregators - Frequently asked questions
How to Disable Comments on Articles - Frequently asked questions
How to Search Live Chat & Messaging - Frequently asked questions
Change Help Center Subdomain & SSL - Frequently asked questions
Launch Guide for Zendesk Suite - Frequently asked questions
How to Add Tags to Users & Organizations - Frequently asked questions
How to Install Clone Ticket App - Frequently asked questions
Stage Distribution Report Guide - Frequently asked questions
How to Use Forecasted Sales by Source Report - Frequently asked questions
How to Install Clone Deal App - Frequently asked questions
How to Resolve Trigger Order Issues - Frequently asked questions
Submit Tickets with Forms - Frequently asked questions
Installing the Super Admin App - Frequently asked questions
Import Excel to Zendesk Sell - Frequently asked questions
Calculate Inbound Abandoned Calls - Frequently asked questions
Remove Credit Card Info from Zendesk - Frequently asked questions
Installing & Using Assignment Control App - Frequently asked questions
Edit Ticket Comments in Zendesk - Frequently asked questions
Change Outbound Caller Number - Frequently asked questions
How to Find Ticket Form ID - Frequently asked questions
Connect Contact Form with Zendesk - Frequently asked questions
Update Default Language in Help Center - Frequently asked questions
How to Troubleshoot CORS - Frequently asked questions
View Suspended End-Users List - Frequently asked questions
How are calls routed in Talk - Frequently asked questions
SLA Badges Missing in Zendesk - Frequently asked questions
How to Resolve Ticket Not Saved Error - Frequently asked questions
Resolve Suspended Tickets - Frequently asked questions
Why Satisfaction Surveys Aren't Sent - Frequently asked questions
Add Custom Fields to Customer View - Frequently asked questions
How are promoted articles sorted? - Frequently asked questions
Add Custom Ticket Fields to Web Widget - Frequently asked questions
Email Notifications for Task Tickets - Frequently asked questions
Reassign Open Tickets for Out-of-Office Agents - Frequently asked questions
Zendesk Free API-Only Agent License - Frequently asked questions
Managing Zendesk Talk Lines - Frequently asked questions
How to Hide Credit Card Numbers in Chats - Frequently asked questions
Routing Zendesk Talk Calls - Frequently asked questions
From Support Requests to Tickets - Frequently asked questions
Add Zendesk Chat Widget to Website - Frequently asked questions
Getting Started with Zendesk Suite - Frequently asked questions
Chat Not Creating Support Ticket - Frequently asked questions
Setting up ZohoCRM in Zendesk Chat - Frequently asked questions
Who is the owner of my account? - Frequently asked questions
Using Liquid Markup for Agent Signatures - Frequently asked questions
Anatomy of a JWT Request - Frequently asked questions
How to Work with Tickets - Frequently asked questions
How to Use Zendesk Automations - Frequently asked questions
Automatically Route Chats to Departments - Frequently asked questions
Installing Zopim for Neto - Frequently asked questions
How to Sign Up for Live Chat - Frequently asked questions
Using Text Notifications with Triggers - Frequently asked questions
Detect End-User Language from Email - Frequently asked questions
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Managing SSO Configurations - Frequently asked questions
How to Get an OAuth Access Token - Frequently asked questions
Managing Ticket Triggers - Frequently asked questions
Installing Zendesk Chat for BigCommerce - Frequently asked questions
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Zendesk Talk Dashboard Metrics Guide - Frequently asked questions
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Understanding Default Roles in Zendesk Chat - Frequently asked questions
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Best Practices for Zendesk Talk - Frequently asked questions
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Zendesk Glossary Guide - Frequently asked questions
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Automation Conditions & Actions - Frequently asked questions
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Account Admin Without Zendesk Agent - Frequently asked questions
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Automations Based on Ticket Subjects - Frequently asked questions
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Helping Customers Help Themselves - Frequently asked questions
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Forward Emails to Zendesk Support - Frequently asked questions
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Web Widget Classic Not Appearing - Frequently asked questions
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Gather Product Limits Guide - Frequently asked questions
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How to Use Zendesk Help Center - Frequently asked questions
Zendesk Embeddables & COPPA Compliance - Frequently asked questions
System Font Stack Guide - Frequently asked questions
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CCed Email Not Added to Ticket - Frequently asked questions
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Zendesk Support Email Setup - Frequently asked questions
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Zendesk Feature Removal Notice - Frequently asked questions
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Solved vs Closed Tickets in Zendesk - Frequently asked questions
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How to Delete Groups in Zendesk - Frequently asked questions
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How to Change Your Password - Frequently asked questions
Monitoring Real-Time Chat Metrics - Frequently asked questions
Using Spam Filter in Help Center - Frequently asked questions
Improving Autoreplies with Articles - Frequently asked questions
Zendesk Embeddable Contact Form - Frequently asked questions
Chat Operating Hours End - Frequently asked questions
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Setting Up Request Ticket Forms - Frequently asked questions
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Help Center Language Display - Frequently asked questions
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How to Create a Trigger by Ticket Subject - Frequently asked questions
Zendesk Product Legacy Add-ons - Frequently asked questions
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Keyboard Shortcuts for Formatting - Frequently asked questions
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Chat Analytics CSV Glossary - Frequently asked questions
Zendesk Support System Requirements - Frequently asked questions
How to Add an Agent Alias - Frequently asked questions
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Manage Suspended Tickets in Zendesk - Frequently asked questions
View IP Address in Tickets - Frequently asked questions
Understanding Ticket Access Levels - Frequently asked questions
Agent Interface Overview Video - Frequently asked questions
Bulk Importing Users in Zendesk - Frequently asked questions
How to Add End Users in Zendesk - Frequently asked questions
How to Limit Access to Articles - Frequently asked questions
Schedule Account Cancellation - Frequently asked questions
Ticket Trigger Conditions & Actions - Frequently asked questions
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How Zendesk Sets User Language - Frequently asked questions
Installing Duplicate Lead Manager - Frequently asked questions
Cancel Support, Keep Chat - Frequently asked questions
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Help Center End User Search - Frequently asked questions
How to Determine Needed Articles - Frequently asked questions
Tracking Self-Service Metrics - Frequently asked questions
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How to Edit Article URLs in Zendesk - Frequently asked questions
Installing Zendesk Chat - Frequently asked questions
How to Search Zendesk Support Data - Frequently asked questions
How to Assume End Users in Zendesk - Frequently asked questions
How to Manage System Ticket Rules - Frequently asked questions
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How to Create Groups in Zendesk - Frequently asked questions
How to Send Files in WhatsApp Messaging - Frequently asked questions
How to Set Up Answer Bot - Frequently asked questions
Monitor Success Metrics & Improve Chat - Frequently asked questions
Setting Up Basecamp Target - Frequently asked questions
Setting Up Web Widget - Frequently asked questions
Auto-reply to Chat Requests - Frequently asked questions
How Zendesk Removes Support - Frequently asked questions
Enable Social Conversations - Frequently asked questions
Creating Custom Pages in Help Center - Frequently asked questions
Send Proactive Chat Messages in Native Language - Frequently asked questions
What's New in Zendesk May 2020 - Frequently asked questions
Comply with Privacy Laws in Zendesk Explore - Frequently asked questions
What's New August 2017 Roundup - Frequently asked questions
How to Filter by Departments in Analytics - Frequently asked questions
Comply with Privacy Laws in Zendesk Chat - Frequently asked questions
Measuring Customer Satisfaction - Frequently asked questions
Understanding the Roles Page - Frequently asked questions
Going Live with Zendesk Support - Frequently asked questions
Setting Up Change Management in IT - Frequently asked questions
How to Use User & Org Fields in Zendesk - Frequently asked questions
How to Use Omnichannel Routing - Frequently asked questions
Improve Customer Satisfaction Ratings - Frequently asked questions
Tips for Better One-Touch Resolution - Frequently asked questions
What's New in October 2016 - Frequently asked questions
Using Light Agent Role for Approval Workflow - Frequently asked questions
Explore Recipes Reference Guide - Frequently asked questions
Delay Proactive Messages in Zendesk - Frequently asked questions
Live Chat Metrics & Attributes - Frequently asked questions
Tag Offline Chats by Webpage - Frequently asked questions
Metrics and Attributes for Zendesk Guide - Frequently asked questions
What's New in Zendesk July 2019 - Frequently asked questions
Create Proactive Chat Triggers - Frequently asked questions
How to Analyze Autoreplies with Articles - Frequently asked questions
Welcome to Zendesk Help Center - Frequently asked questions
Using AI in Gaming Support - Frequently asked questions
What's New November 2017 Roundup - Frequently asked questions
Comply with Privacy Laws in Chat - Frequently asked questions
Comply with Privacy Laws in Zendesk - Frequently asked questions
How to Use an About Field in Zendesk - Frequently asked questions
Identify Webpage for Chats - Frequently asked questions
How to Use User & Org Fields in Retail - Frequently asked questions
Serve Incoming Request Button Changes - Frequently asked questions
What's New August 2016 Roundup - Frequently asked questions
Complying with Privacy Laws in Zendesk Sunshine - Frequently asked questions
Investigating Increasing Wait Times - Frequently asked questions
Monitoring Zendesk Service Incidents - Frequently asked questions
Managing Installed Apps - Frequently asked questions
Access My Apps Page - Frequently asked questions
How to Use Zendesk Analytics 101 - Frequently asked questions
Installing Zopim for Big Cartel - Frequently asked questions
How to Change an Agent's Role - Frequently asked questions
Understanding Backlog Evolution - Frequently asked questions
Installing Zendesk Chat for Wix - Frequently asked questions
Understanding Agent Roles in Zendesk - Frequently asked questions
Flexible Property in Manifest File - Frequently asked questions
Check Streaming API Limits & Usage - Frequently asked questions
How to Know Salesforce Syncs to Zendesk - Frequently asked questions
How to Update Articles with API in Zendesk - Frequently asked questions
Explore Quick Start Guide - Frequently asked questions
Find Your Zendesk Subdomain - Frequently asked questions
User ID vs Email in Zendesk - Frequently asked questions
Network Error in Report - Frequently asked questions
Using Zendesk for Support & HR - Frequently asked questions
Move Explore Report Between Datasets - Frequently asked questions
Why End Users Are 'Mobile App User' - Frequently asked questions
Jira Integration Reporter Change - Frequently asked questions
Handling Calls Outside Business Hours - Frequently asked questions
Subtract Time in Time Tracking App - Frequently asked questions
What's New in Zendesk Nov 2021 - Frequently asked questions
Using Zendesk SDK - Frequently asked questions
Why Triggers Route Chats to Unavailable Agents - Frequently asked questions
Disable Automatic Ticket Creation for Calls - Frequently asked questions
Attach Files to Zendesk Ticket - Frequently asked questions
Upload Documents for Japanese Number - Frequently asked questions
Improve Customer Communication - Frequently asked questions
Improve Call Quality in Zendesk - Frequently asked questions
Organize & Prioritize for Startups - Frequently asked questions
Why Tickets Show 'Unknown' Requester - Frequently asked questions
Measure Unassisted Solved Tickets - Frequently asked questions
Using Apps & API in Agent Workspace - Frequently asked questions
Fix DNS Error: Records Not Set Up - Frequently asked questions
Find Field Key for User & Organization Fields - Frequently asked questions
Choosing a Zendesk Plan - Frequently asked questions
Creating Custom Agent Statuses - Frequently asked questions
Zendesk S/MIME Email Support - Frequently asked questions
Set Agent Status for Omnichannel Routing - Frequently asked questions
Edit & Delete Custom Pages in Theme - Frequently asked questions
Web Widget Classic Search Issues - Frequently asked questions
Attribute Filters in Explore Reports - Frequently asked questions
Managing Custom Organization Fields - Frequently asked questions
Managing Custom User Fields - Frequently asked questions
WeChat Message Reply Time - Frequently asked questions
How to View Stagnant Deals in Zendesk Sell - Frequently asked questions
Using VoIP Phone Hardware with Zendesk Talk - Frequently asked questions
How to Use Smart List for Contacts - Frequently asked questions
Zendesk Talk CNAM Support - Frequently asked questions
How to Use Sell Smart List for Deals - Frequently asked questions
Choose Department for Offline Message - Frequently asked questions
Emergency Calling in Talk - Frequently asked questions
Route Inbound Calls Evenly in Zendesk Talk - Frequently asked questions
How to Manage Unqualified Leads - Frequently asked questions
Open Top Nav App Automatically in Zendesk - Frequently asked questions
Authenticating End Users for Messaging - Frequently asked questions
Add Pagination to Help Center - Frequently asked questions
Stop Customer Notifications for Tickets - Frequently asked questions
Change Email Notification Priority - Frequently asked questions
Reset Ticket Order in Zendesk Views - Frequently asked questions
How to Determine Ticket Creation - Frequently asked questions
Understanding Null in Explore Filters - Frequently asked questions
Fix Time Tracking App Errors - Frequently asked questions
Reporting on Side Conversations - Frequently asked questions
Add Captcha to Lead Capture Form - Frequently asked questions
Send Outbound Faxes with Sell - Frequently asked questions
ZCLI Changes Impacting ZAF - Frequently asked questions
Activating Custom Ticket Statuses - Frequently asked questions
Managing Ticket Statuses - Frequently asked questions
Using Personal Numbers with Sell Voice - Frequently asked questions
Blocking Emails in Zendesk Sell - Frequently asked questions
Fix Sell Email Integration Issues - Frequently asked questions
Delete Tasks from Sell Calendar - Frequently asked questions
Using Custom Fields in Group by Dropdown - Frequently asked questions
How to Report on Deals & Opportunities - Frequently asked questions
Change Bot Name in Messaging Widget - Frequently asked questions
Integrate Email with Zendesk Sell - Frequently asked questions
Integrate Zendesk Sell with Telephony - Frequently asked questions
Using Emergency Calling in Zendesk Sell Voice - Frequently asked questions
Add Custom Widgets to Sell Dashboard - Frequently asked questions
Third-Party System in Ticket Sharing - Frequently asked questions
Bulk Opt-Out from Leads Page - Frequently asked questions
Apache Log4j CVE-2021-44228 - Frequently asked questions
Can Sales Reps Chat with Leads? - Frequently asked questions
Transfer Support Account Ownership - Frequently asked questions
Is My Sell Phone Number Free? - Frequently asked questions
Fix Sell Voice Error 402 - Frequently asked questions
How to View New Deals in Sales Pipelines - Frequently asked questions
Sync Support Users to Sell Contacts - Frequently asked questions
Data Handling for Deactivated Agents - Frequently asked questions
Search by Phone Number in Sell - Frequently asked questions
How to Format CSV for Zendesk Sell - Frequently asked questions
How to Start Using Explore Video - Frequently asked questions
Manage Subscriptions in Sell - Frequently asked questions
Edit Submission Confirmation Message - Frequently asked questions
Scheduled Dashboard Delivery on 31st - Frequently asked questions
Fix Group by View Formatting Issues - Frequently asked questions
How to Use New Admin Role Types - Frequently asked questions
Forward Recovered Emails to Zendesk - Frequently asked questions
Report on Recovered Tickets Volume - Frequently asked questions
View Agent's Work Items in Live Metrics - Frequently asked questions
Assign Tickets to Email Queues - Frequently asked questions
How to Handle Spoofed Emails in Zendesk - Frequently asked questions
WhatsApp Number Migration in Zendesk - Frequently asked questions
Edit, Deactivate & Delete Sell Triggers - Frequently asked questions
Increase PassControl Messages - Frequently asked questions
Reporting on Tickets with Tags - Frequently asked questions
Understanding First Reply vs. Resolution Time - Frequently asked questions
Creating Conversation Bot Answers - Frequently asked questions
Stop Emailing Customers on Ticket Solve - Frequently asked questions
Using Agent's Email for Tickets - Frequently asked questions
View SSL Certificate on Zendesk - Frequently asked questions
Zendesk for Microsoft Teams Integration - Frequently asked questions
Prevent Email Replies from Creating Tickets - Frequently asked questions
Help Center Not in Search Results - Frequently asked questions
Removing End-User API Endpoints - Frequently asked questions
Managing Malicious Attachments - Frequently asked questions
Connect Gmail to Zendesk - Frequently asked questions
Fix Drill-In Issues in Explore Reports - Frequently asked questions
Sales Smart List Fields Guide - Frequently asked questions
Fix WhatsApp Profile Update Error - Frequently asked questions
What's New in Zendesk May 2022 - Frequently asked questions
Agent vs Admin Roles Pricing - Frequently asked questions
How to Use Sales Engagement Tools - Frequently asked questions
Bulk Upload Users & Custom Roles in Zendesk - Frequently asked questions
Installing the Web Widget for Messaging - Frequently asked questions
Auto CC All Users in Organization - Frequently asked questions
Monitor Search Data Changes - Frequently asked questions
How to Use Lookup Relationship Fields - Frequently asked questions
Send Automatic Texts for Calls - Frequently asked questions
How to Test My Email Setup - Frequently asked questions
Edit Ticket Subject in Zendesk - Frequently asked questions
Creating Conversations Integrations - Frequently asked questions
Managing Search Filters - Frequently asked questions
How to Use Zendesk Bot Builder - Frequently asked questions
How to Create Side Conversations - Frequently asked questions
Analyzing Community Activity with Explore - Frequently asked questions
Include External Content in Search - Frequently asked questions
Zendesk Messaging Metrics - Frequently asked questions
Connect WhatsApp Number with New Display Name - Frequently asked questions
Why 'Empty' Appears in Help Center - Frequently asked questions
Understanding Search Crawler Locales - Frequently asked questions
Reporting on Custom Ticket Fields - Frequently asked questions
How to Add Departments to Pre-Chat Form - Frequently asked questions
CAPTCHA Prompts in Help Center - Frequently asked questions
Access Zendesk via Reverse Proxy - Frequently asked questions
Updated Visitor Info in Agent Workspace - Frequently asked questions
Resolve WhatsApp Ticket Delays - Frequently asked questions
How to Try a Plan or Feature Upgrade - Frequently asked questions
Texting with Sell Mobile on Android - Frequently asked questions
Transfer Chat Admin Permissions - Frequently asked questions
Texting with Sell Mobile on iOS - Frequently asked questions
How to Add Agents/Admins in Zendesk - Frequently asked questions
Add Instagram to Zendesk - Frequently asked questions
View Admin Product Access in Zendesk - Frequently asked questions
How to Allow Agents to Update Content Blocks - Frequently asked questions
How to Troubleshoot Greetings Issues - Frequently asked questions
Managing Search Sources - Frequently asked questions
Understanding SPF, DNS, and TXT Records - Frequently asked questions
How to Identify Zendesk Talk or Sell Voice - Frequently asked questions
How to Add Support Channels in Zendesk Suite - Frequently asked questions
What's New in Zendesk October 2022 - Frequently asked questions
Fix Network Error Code 3 - Frequently asked questions
How to Manage End-User Accounts in Zendesk - Frequently asked questions
How We Protect Your Service Data - Frequently asked questions
Calendar vs Business Hours Conditions - Frequently asked questions
Custom Ticket Statuses in Zendesk - Frequently asked questions
Choosing a Routing Method - Frequently asked questions
Using Zendesk Developer Platform - Frequently asked questions
Why Drill-In Function Not Saving - Frequently asked questions
Fix Chat Server Error - Frequently asked questions
Turn Off Messaging & Return to Live Chat - Frequently asked questions
Fix Error: Ticket Field Not Added - Frequently asked questions
Why Phone Calls Aren't Routing - Frequently asked questions
Fix Instagram DMs Not Creating Tickets in Zendesk - Frequently asked questions
Find Live Chat Settings in Messaging - Frequently asked questions
Calculating ROI for Zendesk Suite - Frequently asked questions
Start an Internal Chat with Agents - Frequently asked questions
Fix Checkbox Tag Issues in Zendesk - Frequently asked questions
Zendesk Ticket Fields Order - Frequently asked questions
Creating Accessible Help Center Content - Frequently asked questions
Top Feature Recommendations for B2C Support - Frequently asked questions
Send & Receive MMS with Zendesk Text - Frequently asked questions
What's New in Zendesk January 2023 - Frequently asked questions
Using API to Assign Macros - Frequently asked questions
Managing Support Addresses - Frequently asked questions
Add Tags to Users with Triggers - Frequently asked questions
Zendesk User Groups Program - Frequently asked questions
WhatsApp Media Issues in Zendesk - Frequently asked questions
What's New in Zendesk February 2023 - Frequently asked questions
Chat Events in API Ticket Comments - Frequently asked questions
How to Get External Data for Bots - Frequently asked questions
Compare Triage Predictions with Custom Field - Frequently asked questions
Track Article Views on Zendesk - Frequently asked questions
Exclude Private Comments in Merging - Frequently asked questions
Proactive Messaging Conditions - Frequently asked questions
Using a Conversation Bot in Slack DMs - Frequently asked questions
Autoreplies in Zendesk - Frequently asked questions
How to Manage Side Conversations in Tickets - Frequently asked questions
How to Edit Content Blocks - Frequently asked questions
Agent Availability API EAP - Frequently asked questions
Create a Service User for API - Frequently asked questions
Refreshing Your Account for Updates - Frequently asked questions
Understanding Intelligent Triage Predictions - Frequently asked questions
How to Use Zendesk Advanced AI - Frequently asked questions
Using Generative AI for Ticket Comments - Frequently asked questions
How to Manage SLA Policies - Frequently asked questions
Create Bot Conditions for No Agents - Frequently asked questions
Missing Attachment Notification - Frequently asked questions
Writing Drafts of Public Replies in Tickets - Frequently asked questions
What's New in Zendesk June 2023 - Frequently asked questions
Fix Inbound Email HTML Issues - Frequently asked questions
Rolling Out Conversational Messaging - Frequently asked questions
Working with Data Types in Explore Formulas - Frequently asked questions
Numeric Ticket Fields in Explore - Frequently asked questions
How to Report on Customer Satisfaction via Email - Frequently asked questions
Plan Staffing & Operations for Messaging - Frequently asked questions
How to Deploy Messaging - Frequently asked questions
Reporting on Tickets Solved in Business Hours - Frequently asked questions
Embed Office/Adobe Docs in Help Center - Frequently asked questions
Intelligent Triage Predictions - Frequently asked questions
Managing Skills in Zendesk - Frequently asked questions
Revert Unpublished Changes in Explore - Frequently asked questions
Channel Switching Logic in Ticket Composer - Frequently asked questions
Filter Explore Reports by Unique Users - Frequently asked questions
How to Enable Omnichannel Routing - Frequently asked questions
Handle Time Calculation in Messaging - Frequently asked questions
Plan Ticket Routing & Workflows - Frequently asked questions
How to Report Article Verification - Frequently asked questions
Enable Auto Conversation Acceptance - Frequently asked questions
Using Automations with Custom Date Fields - Frequently asked questions
Improved Messaging Backend - Frequently asked questions
Help Center Breadcrumb Issues - Frequently asked questions
Resolve Facebook Page Errors - Frequently asked questions
How to Resolve 'End Chat' Error - Frequently asked questions
URL Target Failures in Zendesk - Frequently asked questions
How to Export Datasets from Explore Beta - Frequently asked questions
Using Bot Personas in AI Responses - Frequently asked questions
How to Use Custom Object Records Page - Frequently asked questions
Customizable CSAT Experience EAP - Frequently asked questions
Exclude System Updates in Explore - Frequently asked questions
How to Use Conversational Styles in Messaging - Frequently asked questions
Insurance Intents & Bot Updates - Frequently asked questions
Auto-Accept for Live Chat - Frequently asked questions
Print Social Messaging Conversations - Frequently asked questions
Managing Custom Object Records - Frequently asked questions
Co-location of Live Chat & Ticket Data - Frequently asked questions
Using Placeholders in Zendesk - Frequently asked questions
Using Generative AI in Help Centers - Frequently asked questions
Using Tabs in Explore Beta Dashboard - Frequently asked questions
How to Merge Organizations in Zendesk - Frequently asked questions
Zendesk SDK for Unity Demo Game - Frequently asked questions
Creating a Stepped Trend Line - Frequently asked questions
How to Resolve Social Media Ticket Issues - Frequently asked questions
User Groups & Zendesk Events - Frequently asked questions
AI Bot Integrations for EX Events - Frequently asked questions
Merging Organizations in Zendesk - Frequently asked questions
New Conditions for Group SLAs - Frequently asked questions
Create a View for CSAT Ratings - Frequently asked questions
Create Dashboard for Live Agent Status - Frequently asked questions
Zendesk Talk Data Locality Expansion - Frequently asked questions
How to View Translations in Dynamic Content - Frequently asked questions
Dashboard Builder Transition Insights - Frequently asked questions
Advanced Data Retention Policies - Frequently asked questions
How to Use Zendesk Layout Builder - Frequently asked questions
Resolve Service Incident Nov 10, 2023 - Frequently asked questions
Automation Reset on Ticket Update - Frequently asked questions
How Zendesk WFM Tracks Agent Activity - Frequently asked questions
Convert RGB to HEX in Zendesk - Frequently asked questions
Create AUX Codes or Statuses - Frequently asked questions
Access Help Center with 2FA - Frequently asked questions
Zendesk WFM & Mobile App Activity - Frequently asked questions
Concurrent Chats in Forecast - Frequently asked questions
Unequal FTE Counts in Forecast - Frequently asked questions
How to Calculate Schedule Adherence - Frequently asked questions
Pool Pricing Options in Zendesk - Frequently asked questions
Setting Up Locations & Shifts in Zendesk WFM - Frequently asked questions
Change Language in Zendesk WFM - Frequently asked questions
Using Zendesk Roles in WFM - Frequently asked questions
Solve Ticket Discrepancies in Zendesk - Frequently asked questions
Managing Zendesk WFM Account Settings - Frequently asked questions
Workforce Management Dashboards - Frequently asked questions
Creating WFM Automations - Frequently asked questions
Activating Shift Trades for Agents - Frequently asked questions
How to Edit WFM Forecasts - Frequently asked questions
How to Trade Shifts with Agents - Frequently asked questions
Fix Shopify for Zendesk Error - Frequently asked questions
Fix Salesforce PushTopic Errors - Frequently asked questions
Access WFM Time-off Management - Frequently asked questions
How to Set Up & Read WFM Forecasts - Frequently asked questions
Article Editor UI Enhancements - Frequently asked questions
Getting Started with AI Agents - Frequently asked questions
Historical Agent Activity Report in Tymeshift - Frequently asked questions
Resolve Blocked Requests by Endpoint Protection - Frequently asked questions
Leveraging AI Features in Zendesk Suite - Frequently asked questions
How to Locate My Admin in Zendesk - Frequently asked questions
Complying with Privacy Laws in Zendesk WFM - Frequently asked questions
How to Use Explore Recipe for Tickets - Frequently asked questions
How to Display Data Per Line in Reports - Frequently asked questions
Remove Legacy Social Messaging App - Frequently asked questions
Service Incident Jan 22, 2024 - Frequently asked questions
Expanded HTML Tags in Content Blocks - Frequently asked questions
Resolve Z-Bot Connection Issues - Frequently asked questions
Forward Calls to External Number in Zendesk Talk - Frequently asked questions
Resolve Play Mode Issues - Frequently asked questions
Change to Sender Address for Notifications - Frequently asked questions
Enable Reply Time SLAs for Live Chat - Frequently asked questions
Detect Sensitive Info for Redaction - Frequently asked questions
Time Tracking App: Measure Update Handling Time - Frequently asked questions
Resolve Message Delivery Issues - Frequently asked questions
Reset Team Member Passwords - Frequently asked questions
Creating Custom Omnichannel Queues - Frequently asked questions
Why More Published Than Total Articles? - Frequently asked questions
How to Use HTML Blocks in Content - Frequently asked questions
Understanding Semantic Search Rollout - Frequently asked questions
Why Dotted Lines Appear in SMS - Frequently asked questions
Resolve Ticket Email Issues - Frequently asked questions
Resolve Email Delivery Issues - Frequently asked questions
Reassign Reopened Tickets to Online Agents - Frequently asked questions
How to Use HTML Blocks in Content Blocks - Frequently asked questions
Redaction Suggestions EAP - Frequently asked questions
Resolve Side Conversations Issue - Frequently asked questions
Enhanced SLA Admin Center Capabilities - Frequently asked questions
Service Incident March 5, 2024 - Frequently asked questions
Monitor Bot Performance with Insights - Frequently asked questions
Using Chat Rescuer Trigger in Messaging - Frequently asked questions
Identify Triggered Tickets by Automation - Frequently asked questions
Generative AI Agent Tools Dashboard - Frequently asked questions
Configuring Slack for Zendesk Support - Frequently asked questions
Fix Email Templates Issue - Frequently asked questions
Generative Search for Help Center - Frequently asked questions
Managing Shared App Shortcuts - Frequently asked questions
Automatically Add User in CC to Ticket - Frequently asked questions
Service Incident March 13, 2024 Guide - Frequently asked questions
Outbound Messaging in Zendesk - Frequently asked questions
How to Use AI Agents Template Library - Frequently asked questions
Automate Notifications with Custom Ticket Fields - Frequently asked questions
Resolve Tymeshift Schedule Issues - Frequently asked questions
Update URL Structure for Article Attachments API - Frequently asked questions
Zendesk Google Apps Permissions - Frequently asked questions
Agent Productivity Historical Reporting - Frequently asked questions
Understanding Agent Avg Used Capacity - Frequently asked questions
Enriching Conversations via API - Frequently asked questions
How to Grade the Grader - Frequently asked questions
How to Use Cordless with Zendesk - Frequently asked questions
How to Select Default Reviewee - Frequently asked questions
Zendesk QA Account Settings - Frequently asked questions
Connecting Help Desk to Workspaces - Frequently asked questions
How to Cancel Zendesk - Frequently asked questions
How to Use Freshdesk - Frequently asked questions
Using Genesys Cloud PureCloud - Frequently asked questions
Intercom Messenger CSAT/CES Survey - Frequently asked questions
Setting Up Autoscoring in Zendesk QA - Frequently asked questions
Find Saved Drafts of QA Reviews - Frequently asked questions
Zendesk QA Timezone Guide - Frequently asked questions
Using Zapier for Alerts - Frequently asked questions
Managing Reviews on Zendesk - Frequently asked questions
How to Use Zendesk QAGPT for CSAT Surveys - Frequently asked questions
Zendesk QA Data Retention - Frequently asked questions
How to Use Kustomer with Zendesk - Frequently asked questions
Managing Groups in Zendesk QA - Frequently asked questions
Add Team Members & Assign Roles - Frequently asked questions
How to Analyze Category Scores Over Time - Frequently asked questions
How to Receive Slack Notifications - Frequently asked questions
How to Use Talk Tickets on Agent Home - Frequently asked questions
Enhance Answer Linking & Pass Variables - Frequently asked questions
Zendesk Trigger for Calls & Voicemail - Frequently asked questions
Managing Users & Workspaces - Frequently asked questions
Enhance Article Header Bar - Frequently asked questions
Import Users to Zendesk QA via API - Frequently asked questions
How to Use Zendesk - Frequently asked questions
How to Access and Use Zendesk QA - Frequently asked questions
Understanding Roles & Permissions in Zendesk - Frequently asked questions
Managing Agents' Time Off Requests - Frequently asked questions
Change Manifest URL in Requirements JSON - Frequently asked questions
Automatic Time Off Approval - Frequently asked questions
Object Trigger Conditions & Actions - Frequently asked questions
Resolve Delayed Email Notifications - Frequently asked questions
Editing & Deleting Bots - Frequently asked questions
Forward via Email Missing in Ticket - Frequently asked questions
Creating Time-Off Auto-Approval Rules - Frequently asked questions
Zendesk SDKs & App Privacy - Frequently asked questions
Why Aren't My Triggers Firing? - Frequently asked questions
Evaluating AI Agents with Zendesk QA - Frequently asked questions
Why Messaging Shows Old Messages - Frequently asked questions
Explore Live Data Dashboard Guide - Frequently asked questions
Sync Products & Add-ons to Sandboxes - Frequently asked questions
Advanced SLA Configuration Settings - Frequently asked questions
In-Ticket Notification for Legacy App EOL - Frequently asked questions
Auto-assign Tickets in Zendesk - Frequently asked questions
Viewing WFM Team Member Profiles - Frequently asked questions
Article View Permissions Guide - Frequently asked questions
Caller ID Discrepancies in Forwarded Calls - Frequently asked questions
Why Am I Seeing Old Macro Suggestions? - Frequently asked questions
Delay in Ticket Creation from Email - Frequently asked questions
Assisted Messaging Upgrades - Frequently asked questions
Estimated Wait Time Messaging - Frequently asked questions
Fixing Report Links & Bookmarks Issues - Frequently asked questions
Why Email Isn't Added to Profile - Frequently asked questions
Resolve Instagram Message Issues - Frequently asked questions
Reopen Tickets with Facebook Messenger - Frequently asked questions
Migrating to Zendesk WFM Add-On - Frequently asked questions
AutoQA Scores in Zendesk QA - Frequently asked questions
Skill-based Routing API Changes - Frequently asked questions
Help Center API Localized Attachments - Frequently asked questions
Using Zendesk QA Without an Account - Frequently asked questions
Configure Authentication Options - Frequently asked questions
IVR Delay: Initial Greeting & Default Option - Frequently asked questions
Update Coach in Session - Frequently asked questions
Improved Rich Message Support in Agent Workspace - Frequently asked questions
Change Assignment in Zendesk QA - Frequently asked questions
Getting Started with Zendesk Talk - Frequently asked questions
How to Use Zendesk Guide - Frequently asked questions
Service Notifications - Frequently asked questions
How to Use Email in Sell - Frequently asked questions
How to Create Tasks & Appointments - Frequently asked questions
Getting Started with Zendesk Suite - Frequently asked questions
What's New in Zendesk - Frequently asked questions
Managing Leads, Contacts & Deals - Frequently asked questions
How to Manage Zendesk Sell Subscription - Frequently asked questions
Developer Updates - Frequently asked questions
How to Use Knowledge Capture App - Frequently asked questions
Using Zendesk Mobile App - Frequently asked questions
How to Set Up SSO in Zendesk - Frequently asked questions
How to Build Reports in Zendesk - Frequently asked questions
How to Set Up Zendesk Guide - Frequently asked questions
Manage Account Settings in Zendesk - Frequently asked questions
How to Set Up and Use Zendesk Text - Frequently asked questions
How to Manage Zendesk Tickets - Frequently asked questions
Getting Started with Email - Frequently asked questions
How to Write Formulas in Zendesk - Frequently asked questions
How to Use Zendesk Live Chat - Frequently asked questions
How to Use Zendesk Messaging - Frequently asked questions
How to Use Zendesk Support - Frequently asked questions
How to Get Help with Zendesk Talk Issues - Frequently asked questions
How to Use Zendesk Customer Portal - Frequently asked questions
Getting Started with Zendesk Sell - Frequently asked questions
Help with Bots and Automation - Frequently asked questions
Using the Knowledge Base in Help Center - Frequently asked questions
How to Use Zendesk Talk Basics - Frequently asked questions
How to Use Zendesk Live Chat - Frequently asked questions
How to Use Zendesk Messaging - Frequently asked questions
How to Use Web Widget - Frequently asked questions
Getting Help with Zendesk QA - Frequently asked questions
Ticket Automation & Collaboration - Frequently asked questions
Setting Up WFM Add-On in Zendesk - Frequently asked questions
Getting Help with Zendesk WFM - Frequently asked questions
How to Use Additional Ticket Channels - Frequently asked questions
How to Use Zendesk QA for Coaching - Frequently asked questions
How to Use Business Rules in Zendesk - Frequently asked questions
Help with Settings and Billing - Frequently asked questions
How to Use Help Center Search - Frequently asked questions
How to Use Zendesk Help - Frequently asked questions
Getting Started with Zendesk - Frequently asked questions
Out-of-Office Replies in Zendesk - Frequently asked questions
How to Manage Busy Chat Queues - Frequently asked questions
Analyze Help Center Search Results with Explore - Frequently asked questions
How to Migrate to Messaging - Frequently asked questions
How to Set Guide Roles & Permissions - Frequently asked questions
How to Use Zendesk Product Guides - Frequently asked questions
Fix Missing Users in Segments - Frequently asked questions
Prospecting vs Enrichment Credits - Frequently asked questions
Automated Emails in Zendesk Sell - Frequently asked questions
What's New in Zendesk Feb 2021 - Frequently asked questions
Understanding Report Data in Zendesk - Frequently asked questions
Understanding Non-Answered Calls - Frequently asked questions
Fix API Error Curl 3: Bad URL Format - Frequently asked questions
Send SMS via API with Zendesk - Frequently asked questions
How to Edit or Publish Articles in Guide - Frequently asked questions
Convert Sell Leads to Contacts - Frequently asked questions
How to Share Smart Lists in Zendesk - Frequently asked questions
Setting Up Facebook Channel - Frequently asked questions
Create Distribution Pool with Zapier - Frequently asked questions
Customizing Sell Support Integration - Frequently asked questions
How to Report on Zero-Touch Tickets - Frequently asked questions
Customize Web Widget Classic - Frequently asked questions
Optimizing Chat & Web Widget Performance - Frequently asked questions
Viewing Article Events in History View - Frequently asked questions
How to Use Cancel Ticket Submit App - Frequently asked questions
Get a Detailed List of Banned Chat Visitors - Frequently asked questions
How One-Touch Resolutions Are Calculated - Frequently asked questions
How to Duplicate a Report in Explore - Frequently asked questions
Fix Red Warning Screens in Zendesk - Frequently asked questions
How to Track API Token Creation - Frequently asked questions
How to Resend Emails in Zendesk - Frequently asked questions
Security Resources for Zendesk Support - Frequently asked questions
How to Report on First Reply Time - Frequently asked questions
Preview Support Request Forms - Frequently asked questions
Reactivate Your Zendesk Account - Frequently asked questions
How to Validate SPF Record - Frequently asked questions
How to Create Self-Service Docs - Frequently asked questions
Connecting Email with Zendesk Sell - Frequently asked questions
How to Use SMTP Relay in Zendesk - Frequently asked questions
Widget Not Showing on Website - Frequently asked questions
Zendesk Chat Login Issues - Frequently asked questions
Set Up Multiple Zendesk SSO Integrations - Frequently asked questions
How to Use Send Email via Gmail - Frequently asked questions
How to Browse Site Visitors for Live Chat - Frequently asked questions
Manage Autoreply Settings in Zendesk - Frequently asked questions
How to Edit/Delete Posts in Community - Frequently asked questions
Setting up Atlassian Statuspage Integration - Frequently asked questions
Enable Push Notifications for Chat SDK - Frequently asked questions
Zendesk Language Support Guide - Frequently asked questions
Managing Outgoing Greetings - Frequently asked questions
Managing Invoices in Zendesk - Frequently asked questions
Managing Payments in Zendesk - Frequently asked questions
Securing Sensitive Information - Frequently asked questions
Using Zendesk Chat to Boost Sales - Frequently asked questions
Subscribing to Status Notifications - Frequently asked questions
How to Disable Help Center Community - Frequently asked questions
Align Pipeline Stages with Sales Process - Frequently asked questions
Share Chats in Zendesk Agent Workspace - Frequently asked questions
Zendesk Agent Workspace Limitations - Frequently asked questions
Replacing SSL Certificate - Frequently asked questions
Startups Program Qualifications & Approval - Frequently asked questions
Preview Theme Changes Locally - Frequently asked questions
Managing Duplication Settings - Frequently asked questions
How to Select Metric Result Range - Frequently asked questions
Change Lead or Contact Owner - Frequently asked questions
Rep Performance Dashboard Report - Frequently asked questions
Digitally Sign Your Email with DKIM - Frequently asked questions
Creating Branded Ticket Forms - Frequently asked questions
How to Enable and Use CSAT - Frequently asked questions
How to Use Zendesk Triggers - Frequently asked questions
Succeeding with SLAs: Why, When & How - Frequently asked questions
Grant Agent Access to Product Video - Frequently asked questions
Inserting and Editing Links in Articles - Frequently asked questions
Messaging Reporting in Zendesk - Frequently asked questions
Enable Emoji in Ticket Comments - Frequently asked questions
Make Reports Private in Zendesk - Frequently asked questions
Identify Chat Origins with a Table - Frequently asked questions
Send Invoices for Marketplace Apps - Frequently asked questions
Understanding 'Any Channel' in Reports - Frequently asked questions
Data Refresh Intervals in Explore - Frequently asked questions
Comply with Privacy Laws in Zendesk - Frequently asked questions
Include Original Message in Auto-Reply - Frequently asked questions
How to Fix 'Download Failed' in Explore - Frequently asked questions
Installing & Using Attachment Manager - Frequently asked questions
How to View Tickets I Follow - Frequently asked questions
Guide Resources - Frequently asked questions
Sort Months Chronologically in Reports - Frequently asked questions
How to Clear Cache and Cookies - Frequently asked questions
Setting Up Browser/Phone for Calls - Frequently asked questions
Sync Salesforce Lookup Fields to Zendesk - Frequently asked questions
How to Update Chat Shortcuts - Frequently asked questions
Access My Apps Page in Zendesk - Frequently asked questions
How to Verify Zendesk Email Notifications - Frequently asked questions
How to Use Zendesk Guide - Frequently asked questions
How to Use Zendesk Talk - Frequently asked questions
Managing Unified Conversations in Zendesk - Frequently asked questions
Blocklisting Leads & Contacts - Frequently asked questions
Creating a Team Structure in Sell - Frequently asked questions
How to Report with Custom Fields - Frequently asked questions
Creating Smart List Templates - Frequently asked questions
How to Use Zendesk Channels - Frequently asked questions
Serving Chats in Zendesk Agent Workspace - Frequently asked questions
Zendesk Explore Glossary - Frequently asked questions
Changing a Deal's Primary Contact - Frequently asked questions
How to Use Automated Task Actions in Sell - Frequently asked questions
How to Score Leads and Deals in Zendesk - Frequently asked questions
How to Use Macros in Zendesk - Frequently asked questions
Create Departments in Zendesk Chat - Frequently asked questions
Web Widget Classic Search Language Issues - Frequently asked questions
Zendesk Chatbot Options - Frequently asked questions
Zendesk Trial Expiry Solutions - Frequently asked questions
Fix UTF-8 Error in Bulk Uploads - Frequently asked questions
Time Tracking App Metrics - Frequently asked questions
Reporting on Views in Explore - Frequently asked questions
Change Sell Account Timezone & Date Format - Frequently asked questions
Location of Service Data in Sunshine - Frequently asked questions
Configuring Email Autoreplies - Frequently asked questions
Display Customer Satisfaction Comments - Frequently asked questions
Update Zendesk Billing Details - Frequently asked questions
Understanding Explore Enterprise - Frequently asked questions
Set Up Chat for Multiple Countries & Languages - Frequently asked questions
Applying Email Templates in Sell - Frequently asked questions
How to Cancel Sell Trial Account - Frequently asked questions
Using Zendesk for Bulk Text Messaging - Frequently asked questions
Sync Sandbox with Production Account - Frequently asked questions
How to Track Days Since Last Ticket - Frequently asked questions
Setting Up Google Analytics for Web Widget - Frequently asked questions
Time Filter Issues in Zendesk - Frequently asked questions
Enhance Dashboard Filters & Bookmarks - Frequently asked questions
Troubleshoot Chat Trigger Issues - Frequently asked questions
Filtering Reports by Business Hours - Frequently asked questions
Pause or Reset SLA Timer in Zendesk - Frequently asked questions
Answer Bot Trial Expiry - Frequently asked questions
Fix Transaction Errors in Zendesk - Frequently asked questions
Customer Mapping Issues in Zendesk - Frequently asked questions
Fix Shopify Connection Error - Frequently asked questions
Customer Reply Not Changing Ticket Status - Frequently asked questions
Auto-Translate Web Widget Pre-Chat Form - Frequently asked questions
Configuring Your Network for Chat - Frequently asked questions
Access Zendesk in China - Frequently asked questions
Viewing Stella Connect Star Ratings - Frequently asked questions
Dropped vs Missed Chats in Zendesk - Frequently asked questions
How to Share Explore Dashboards - Frequently asked questions
How to Open Widget to Live Chat - Frequently asked questions
Why Charged for Canceled Account? - Frequently asked questions
How to Filter Follow-Up Tickets in Zendesk - Frequently asked questions
How to Create Run Rate Calculations - Frequently asked questions
Deactivate or Reactivate Users in Sell - Frequently asked questions
How to Add Date Calculated Metrics - Frequently asked questions
Zendesk Talk Dashboard Overview - Frequently asked questions
Is Zendesk Down? Troubleshooting Tips - Frequently asked questions
How to Add Reports to Dashboards - Frequently asked questions
How to Prepare for Zendesk Talk - Frequently asked questions
Add Participants to Conference Call in Sell Voice - Frequently asked questions
How to Export Data in Zendesk - Frequently asked questions
Setting Up Time Tracking App - Frequently asked questions
Enable Agent Access to Request Forms - Frequently asked questions
How to Create a Sell Voice Call List - Frequently asked questions
Drive Traffic to Knowledge Base - Frequently asked questions
Creating Business Rules for CCs & Followers - Frequently asked questions
Installing Out of Office App - Frequently asked questions
Zendesk Sell Plan Requirements - Frequently asked questions
Returning Callback Requests in Zendesk Talk - Frequently asked questions
Configuring Context Panel in Zendesk - Frequently asked questions
How to End Talk Calls in Zendesk - Frequently asked questions
Troubleshoot Salesforce Integration - Frequently asked questions
Enable Cookie Consent for Chat Widget - Frequently asked questions
Troubleshoot GitHub Integration with Guide Themes - Frequently asked questions
Managing Agent Months Beta - Frequently asked questions
Deprecating ZAF Ticket Conversations - Frequently asked questions
Sync Leads & Contacts with PieSync - Frequently asked questions
How to Set Up Note Tags - Frequently asked questions
Zendesk Support for Cookie Browsers - Frequently asked questions
Time Tracking with Harvest App - Frequently asked questions
Integrating Get Satisfaction with Zendesk - Frequently asked questions
Setting up Zendesk Support for Gaming - Frequently asked questions
How to Remove Web Widget - Frequently asked questions
Identify Words in Live Chats with Triggers - Frequently asked questions
Using Macros for Side Conversations - Frequently asked questions
Using Triggers for Key Customers - Frequently asked questions
Restrict Agents to Brands in Zendesk - Frequently asked questions
How to Set Up Multiple Brands - Frequently asked questions
Deactivating and Deleting Brands - Frequently asked questions
Separate Dashboards Between Teams - Frequently asked questions
How to Add a Call Button to Your App - Frequently asked questions
Fix Department Routing Issues in Chat - Frequently asked questions
Why Triggers Don't Fire on Follow-ups - Frequently asked questions
Resolve Guide & Google Analytics Discrepancies - Frequently asked questions
How to Add Documents to Deals via Google Drive - Frequently asked questions
Zendesk Product Support by Language - Frequently asked questions
Public Comments vs Agent Replies in Reporting - Frequently asked questions
What's New in Zendesk January 2021 - Frequently asked questions
How to Use Talk Embedded Voice - Frequently asked questions
Reporting on Callbacks in Zendesk - Frequently asked questions
How to Create Anchor Links in Articles - Frequently asked questions
Converting Metrics & Attributes in Zendesk - Frequently asked questions
Display & Customize Web Widget Classic - Frequently asked questions
How to Bulk Delete Closed Tickets - Frequently asked questions
How to Troubleshoot Email Integration - Frequently asked questions
Multiple TXT Records for Zendesk - Frequently asked questions
Creating a Last Refresh Timestamp - Frequently asked questions
Enable Dark Mode in Zendesk Support - Frequently asked questions
How to Use the Tag Locker App - Frequently asked questions
IVR Greeting Issues - Frequently asked questions
Using Result Manipulations & Calculations - Frequently asked questions
Migrating from setNotes API - Frequently asked questions
Reduce Missed Chats by Agents - Frequently asked questions
Prevent Agents from Seeing Other Groups' Tickets - Frequently asked questions
Embed Media in Gather Posts - Frequently asked questions
How to Pull Macro List from Zendesk - Frequently asked questions
How to Auto-Solve Tickets in Zendesk - Frequently asked questions
How to Handle Bad Satisfaction Ratings - Frequently asked questions
Link Chat-Only with Zendesk Support - Frequently asked questions
Hide Sign-In Button in Help Center - Frequently asked questions
How to Handle GDPR in Zendesk Support - Frequently asked questions
How to Create Dashboards - Frequently asked questions
Composing Messages in Zendesk - Frequently asked questions
Routing & Automation for Tickets - Frequently asked questions
How to Use the Groups Page in Zendesk - Frequently asked questions
Getting Started with Zendesk Explore - Frequently asked questions
Distribute Tickets in Zendesk Support - Frequently asked questions
How to Edit Deal Details in Zendesk - Frequently asked questions
Optimize Self-Service Channels - Frequently asked questions
Fix Facebook Message Issues - Frequently asked questions
Apple UIWebView Deprecation Impact - Frequently asked questions
Manage Overflow Calls & After-Hours Routing - Frequently asked questions
Advanced Compliance in Zendesk - Frequently asked questions
How to Prepare SSL Certificate for Zendesk - Frequently asked questions
How to Delete a User in Zendesk Sell - Frequently asked questions
Set Up SSO with Active Directory JWT - Frequently asked questions
Managing User Segments - Frequently asked questions
How to Update & Solve Tickets - Frequently asked questions
Using Appointments & Calendar on Android - Frequently asked questions
Manage Help Center Themes - Frequently asked questions
How to Change Article Owner in Zendesk - Frequently asked questions
Authenticating Users in Chat - Frequently asked questions
Attaching Documents on iOS - Frequently asked questions
How to Add X (Twitter) Direct Messages - Frequently asked questions
Creating Notes on Android - Frequently asked questions
Allow Zendesk to Send Emails - Frequently asked questions
How to Permanently Delete a Knowledge Base Article - Frequently asked questions
How to Use Zendesk Automations - Frequently asked questions
Display Satisfaction Ratings in Help Center - Frequently asked questions
Resolving Credit Card Failures - Frequently asked questions
Viewing & Deactivating Keyboard Shortcuts - Frequently asked questions
How to Use Liquid Markup in Zendesk - Frequently asked questions
Creating Content Blocks in Zendesk - Frequently asked questions
How to Analyze Tickets by Time of Day - Frequently asked questions
How to Organize Tickets in Zendesk - Frequently asked questions
Understanding Chatbot Options in Zendesk - Frequently asked questions
Enabling Attachments in Tickets - Frequently asked questions
Using Chats & Viewing Tickets Together - Frequently asked questions
Combat Spam & Protect Your Business - Frequently asked questions
Remove Standard Fields in Zendesk Sell - Frequently asked questions
Include Facebook Ads for Ticket Creation - Frequently asked questions
Troubleshooting Login Issues on Safari & iOS - Frequently asked questions
Reporting Agent Talk Calls - Frequently asked questions
Reporting on Talk Network & Audio Quality - Frequently asked questions
How to Use Date Functions in Zendesk - Frequently asked questions
How to Export Data from Zendesk - Frequently asked questions
2-Factor Authentication Lockout Help - Frequently asked questions
Change Ticket Status to New - Frequently asked questions
Integrate Sell & Support - Frequently asked questions
Using a Sunday to Saturday Week Attribute - Frequently asked questions
Preventing and Managing Spam - Frequently asked questions
Account Owner and Agent Count - Frequently asked questions
Using Autoreplies in Emails - Frequently asked questions
Choose Data Hosting Location - Frequently asked questions
Share Email Conversations with Your Team - Frequently asked questions
How to Resolve Payment Issues - Frequently asked questions
Configuring Widget Slides - Frequently asked questions
Control Web Widget Visibility - Frequently asked questions
Timestamps Discrepancies in Zendesk - Frequently asked questions
Setting up Ticket View in Salesforce - Frequently asked questions
How to Use Explore Functions - Frequently asked questions
Customizing Status Icons - Frequently asked questions
Chart Types for Workflow Display - Frequently asked questions
Resolve 'Email Already Used' Error - Frequently asked questions
Understanding Help Center Search - Frequently asked questions
Set Agent Permissions on Articles - Frequently asked questions
How to Use Chat Default Triggers - Frequently asked questions
Custom Objects API Permissions - Frequently asked questions
Privacy & Data Protection in Guide - Frequently asked questions
Optimize Chat Widget Loading Time - Frequently asked questions
Legacy Custom Objects Guide for Admins - Frequently asked questions
Setting up SSO with ADFS & SAML - Frequently asked questions
Convert Contact to Lead in Zendesk - Frequently asked questions
How to Convert Leads in Zendesk - Frequently asked questions
How to Use Zendesk Support Advanced Search - Frequently asked questions
How to Change Article Author in Zendesk - Frequently asked questions
Using 100% Off Coupons on Paid Apps - Frequently asked questions
How to Manage Keyboard Shortcuts in Sell - Frequently asked questions
Email Deliverability Issues - Frequently asked questions
Cancel Zendesk Products & Accounts - Frequently asked questions
Remove Customer & Prospect Status - Frequently asked questions
Troubleshooting 2FA Text Issues - Frequently asked questions
Locate Chat Visitor Path in Zendesk - Frequently asked questions
How to Add Attachments to Ticket Comments - Frequently asked questions
Change External Number for Brands - Frequently asked questions
Why Agents Get Emails for New Tickets - Frequently asked questions
Analyze Support Ticket Activity - Frequently asked questions
How to Place Calls as Admin - Frequently asked questions
Improve Website Speed with Zendesk Widget - Frequently asked questions
Why SMS Messages Fail to Send - Frequently asked questions
Creating Sell Leads from Wufoo Forms - Frequently asked questions
Determine Zendesk Chat Version - Frequently asked questions
Adding HTTP/HTTPS in Links - Frequently asked questions
Managing Webhooks - Frequently asked questions
Identify Chat Origins with Bubble Pack Chart - Frequently asked questions
Reporting on User Data with Explore - Frequently asked questions
Updating Knowledge Base Articles in Bulk - Frequently asked questions
Understanding Ticket Channels in Explore - Frequently asked questions
How to Manage Mail Loops in Zendesk - Frequently asked questions
Viewing & Filtering Sell Activity Feed - Frequently asked questions
Using SurveyMonkey & Zapier with Zendesk - Frequently asked questions
Add Sunshine Conversations to Zendesk - Frequently asked questions
Using the Context Panel - Frequently asked questions
Using Shopify Integration in Zendesk - Frequently asked questions
Add Business Documents & Purchase Numbers - Frequently asked questions
How to Add a Date in Explore Deliveries - Frequently asked questions
Identify Mobile App Chats with SDK - Frequently asked questions
Add Secondary Email to User Account - Frequently asked questions
How to Analyze Satisfaction Trends - Frequently asked questions
Migrating from Live Chat to Messaging - Frequently asked questions
Configuring Web Widget Classic - Frequently asked questions
How to Work with Mandatory Fields - Frequently asked questions
Manage Leads on Android - Frequently asked questions
Managing Users in Zendesk - Frequently asked questions
How to Move Sections & Articles - Frequently asked questions
How to Report with Tags in Zendesk - Frequently asked questions
How to Work on a Theme Locally - Frequently asked questions
Manage Subscriptions in Zendesk - Frequently asked questions
How to Send Bulk Emails to Deal Contacts - Frequently asked questions
Using Tags on Leads, Contacts & Deals - Frequently asked questions
Troubleshooting Sell Email Errors - Frequently asked questions
Chart Types for Comparing Trends - Frequently asked questions
How to Cancel Marketplace App Subscription - Frequently asked questions
Remove Agents from Legend in Reports - Frequently asked questions
How to Use Email in Zendesk Sell - Frequently asked questions
Resolve Explore Data Discrepancies - Frequently asked questions
Data Center Location Add-on Guide - Frequently asked questions
How to Create a CSV File for Importing - Frequently asked questions
How to List Users with Open Tickets - Frequently asked questions
How to Use Custom Field Types - Frequently asked questions
How to Archive an Article in Zendesk - Frequently asked questions
Fix IVR Greeting Repeats - Frequently asked questions
How to Analyze Unsolved Tickets Over 3 Days - Frequently asked questions
Compare Agent Tickets to Group - Frequently asked questions
Let Customers Choose Chat Agents - Frequently asked questions
Difference Between Metric and Attribute - Frequently asked questions
Why Customers Get Multiple Emails - Frequently asked questions
Understanding Datasets in Zendesk - Frequently asked questions
Stage Duration Reports - Frequently asked questions
Customizing Help Center Theme - Frequently asked questions
Social & Third-Party Messaging - Frequently asked questions
How to Manage Zendesk Billing - Frequently asked questions
Activating Sell Voice - Frequently asked questions
How to Use Zendesk Talk for Calls - Frequently asked questions
How to Activate & Bill in Zendesk Explore - Frequently asked questions
How to Understand Reports in Zendesk - Frequently asked questions
Using Mail API to Update Ticket Properties - Frequently asked questions
How to Add Custom Fields to Organizations - Frequently asked questions
Using the Performance Dashboard in Sell - Frequently asked questions
Add Support Email Addresses - Frequently asked questions
Pending Actions in Sell Settings - Frequently asked questions
Branding the Agent Interface - Frequently asked questions
Setting Your Schedule with Business Hours - Frequently asked questions
Help Center CSS Cookbook - Frequently asked questions
Presenting Ticket Forms to Users - Frequently asked questions
Managing Chat API Clients & Tokens - Frequently asked questions
Filter Explore Reports by Custom Agent Roles - Frequently asked questions
Determine Ticket Assignee with Satisfaction Rating - Frequently asked questions
Zendesk Talk Billing - Frequently asked questions
Fix Subscription Option Mistakes - Frequently asked questions
How to Schedule Dashboard Deliveries - Frequently asked questions
Zendesk-Salesforce Integration Permissions - Frequently asked questions
How to Import LinkedIn Contacts - Frequently asked questions
First Reply vs Requester Wait Time - Frequently asked questions
COUNT vs D_COUNT in Zendesk - Frequently asked questions
How to Analyze Knowledge Capture Activity - Frequently asked questions
Enrolling Sell Leads & Contacts in Sequences - Frequently asked questions
Creating & Managing Deals on Android - Frequently asked questions
Fix Explore Error: Invalid Calculations - Frequently asked questions
Handling Calls in Zendesk Agent Workspace - Frequently asked questions
How to Remove or Replace a Team Member - Frequently asked questions
Explore Live Dashboard Overview - Frequently asked questions
How to Sign in to Zendesk Sell - Frequently asked questions
Reporting Zendesk Tickets Linked to Jira - Frequently asked questions
Using Messaging in Sandbox - Frequently asked questions
How to Use Ticket Tabs in Zendesk - Frequently asked questions
How to Use Aggregation Level Functions - Frequently asked questions
Caller ID Shows as Spam in Sell - Frequently asked questions
Update Customer & Prospect Status in Sell - Frequently asked questions
Enable JWT SSO in Zendesk - Frequently asked questions
How to Write Formulas in Zendesk - Frequently asked questions
How to Analyze Ticket Trends in Zendesk - Frequently asked questions
Publicly Reply to Tickets via Email - Frequently asked questions
Troubleshooting Zendesk Chat Android App - Frequently asked questions
Organize Knowledge Base Content - Frequently asked questions
Preview Help Center Theme - Frequently asked questions
How to Rename Your Subdomain - Frequently asked questions
Using OAuth Authentication - Frequently asked questions
Control Talk Agents in Zendesk Lite - Frequently asked questions
Fix Report Errors on Ticket Updates - Frequently asked questions
Enable Talk Seat for Call Listening - Frequently asked questions
Compare Last Month's Tickets - Frequently asked questions
Manage Leads, Contacts & Deals on iOS - Frequently asked questions
Why 'Recording Not Available' Appears - Frequently asked questions
How to Use Email Resources - Frequently asked questions
Call Wait Time vs Call Answer Time - Frequently asked questions
How to Delete Deals in Sell - Frequently asked questions
Reporting on Agent Reply Brackets - Frequently asked questions
Mobile SDK Uses Explained - Frequently asked questions
How to Remove Zendesk Logo - Frequently asked questions
View Recent Month on Tickets Report - Frequently asked questions
Applying Filters: Report vs Dashboard - Frequently asked questions
Preventing CC Additions in Zendesk - Frequently asked questions
Custom Formatting for Ticket Tags - Frequently asked questions
How to Find Tickets with No Replies - Frequently asked questions
Live Chat Widget Messages - Frequently asked questions
View Chat History on Mobile - Frequently asked questions
Using Explore Dashboard Filters - Frequently asked questions
How to Add Ticket Type Options - Frequently asked questions
Using Calls and Text in Sell Voice - Frequently asked questions
Editing Closed Tickets in Zendesk - Frequently asked questions
Why Agents Can't Edit Fields - Frequently asked questions
Installing the Five Most Recent App - Frequently asked questions
Remove Suggested Articles - Frequently asked questions
Understanding Dashboards - Frequently asked questions
Link Help Center to Website - Frequently asked questions
How to Understand Tags & Ticket Fields - Frequently asked questions
Setting Up Zendesk Chat - Frequently asked questions
Remove Ticket Properties from Emails - Frequently asked questions
Zendesk Talk Call Discrepancies - Frequently asked questions
Zendesk Sell Mobile Devices Support - Frequently asked questions
Loss Reasons by Source Report - Frequently asked questions
Fix Facebook Page Identity Error - Frequently asked questions
Launch Tasks for Zendesk Suite - Frequently asked questions
Show Customer Name in Emails - Frequently asked questions
Design Ticket Forms for Better Experience - Frequently asked questions
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Google Sending Limit Reached - Frequently asked questions
Chat Etiquette Best Practices - Frequently asked questions
Displaying Subsections in Help Center - Frequently asked questions
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Where to Go Next in Zendesk - Frequently asked questions
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Using Triggers & Webhooks to Update Tickets - Frequently asked questions
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Help Center Spam Prevention - Frequently asked questions
How to Search Users, Groups & Orgs - Frequently asked questions
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Zendesk Customer Success Program Guide - Frequently asked questions
How to View and Analyze Tag Data - Frequently asked questions
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How to Use SSO for Customizing Zendesk - Frequently asked questions
Deal Source Performance Report - Frequently asked questions
API Access with SSO: Credentials Guide - Frequently asked questions
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Zendesk Explore Time Zone - Frequently asked questions
Edit Suspended Tickets View - Frequently asked questions
Custom Date Field Triggers in Zendesk - Frequently asked questions
Translating Ticket Fields - Frequently asked questions
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Organizing Tickets & Users in Zendesk - Frequently asked questions
Build a Chat Workflow - Frequently asked questions
Attachment Limits in Help Center - Frequently asked questions
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How to Use Chat Triggers in Zendesk - Frequently asked questions
Include 0 Values in Reports - Frequently asked questions
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Zendesk Talk Satisfaction Ratings - Frequently asked questions
Loss Reasons by Owner Report - Frequently asked questions
Using Email Aliases in Zendesk Sell - Frequently asked questions
How to Integrate with JIRA - Frequently asked questions
Delete Comments in Tickets - Frequently asked questions
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How to Use Zendesk Triggers - Frequently asked questions
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Bulk Importing Organizations - Frequently asked questions
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How to Manage Organizations & Groups - Frequently asked questions
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Hide Ticket Forms by Organization - Frequently asked questions
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How to Use CSAT Ratings in Zendesk - Frequently asked questions
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Zendesk Sign-In Alerts - Frequently asked questions
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Setting Up SSO for WordPress - Frequently asked questions
Zendesk Support Placeholders - Frequently asked questions
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How to Use Placeholders in Zendesk - Frequently asked questions
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General Security Best Practices - Frequently asked questions
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SSO Logout and Zendesk Products - Frequently asked questions
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What's New in May 2017 - Frequently asked questions
How to Collect Customer Insights - Frequently asked questions
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What's New in May 2018 - Frequently asked questions
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What's New in March 2018 - Frequently asked questions
Routing Options in Zendesk Support - Frequently asked questions
Zendesk Bug Bounty Program - Frequently asked questions
Send Chat Messages by Location - Frequently asked questions
Monitor Agent Performance - Frequently asked questions
What's New in Zendesk Nov 2020 - Frequently asked questions
What's New February 2017 Roundup - Frequently asked questions
Zendesk Talk Metrics & Attributes - Frequently asked questions
Zendesk Support Recipes - Frequently asked questions
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How to Add Live Chat to Your Site - Frequently asked questions
Help Center Article Views in 30 Days - Frequently asked questions
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How to Turn Off Inbound Calls - Frequently asked questions
Reporting on Ticket Comments - Frequently asked questions
SLA Report Ticket Count Issues - Frequently asked questions
Customer Name Incomplete in Support - Frequently asked questions
Understanding SLA Ticket Discrepancies - Frequently asked questions
Opt-Out Keywords for Zendesk Text - Frequently asked questions
Ticket Timestamps Discrepancies - Frequently asked questions
How to Manage Contacts in Zendesk Sell - Frequently asked questions
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Minimum Internet Speed for Zendesk Talk & Chat - Frequently asked questions
How to Use Sell Smart List for Leads - Frequently asked questions
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How to Retrieve Talk Data - Frequently asked questions
How to Create Custom Ticket Statuses - Frequently asked questions
Display Leads on a Map - Frequently asked questions
Integrate Slack with Zendesk Sell - Frequently asked questions
Add Users in Sell & Zendesk Support - Frequently asked questions
What's New in Zendesk Dec 2021 - Frequently asked questions
Locked Out of Zendesk Sell Account? - Frequently asked questions
Export Email Addresses in Zendesk Sell - Frequently asked questions
Max Queue Wait Time Ignored - Frequently asked questions
Fix Inline Images in Tickets - Frequently asked questions
Implement Custom Pages with React - Frequently asked questions
Using Zendesk Sell Voice - Frequently asked questions
How to See Live Agent Status in Explore - Frequently asked questions
Fix Admin Name on All Ticket Events - Frequently asked questions
What's New in Zendesk January 2022 - Frequently asked questions
Why CCed Users Aren't Receiving Emails - Frequently asked questions
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How to Compare Dashboard Features - Frequently asked questions
Activating Zendesk Agent Workspace - Frequently asked questions
How to Extend Help Center Theme Trial - Frequently asked questions
Using Content Blocks in Translated Articles - Frequently asked questions
Agent Downgraded to End User - Frequently asked questions
How to Use Zendesk Messaging Dashboard - Frequently asked questions
Troubleshoot Search Crawler - Frequently asked questions
How to Close & Reopen Side Conversations - Frequently asked questions
Custom Fields in Bot Builder - Frequently asked questions
Professional Services Terms - Frequently asked questions
Understanding Free Trial Terms - Frequently asked questions
Routing Incoming Support Requests - Frequently asked questions
Custom Code in Zendesk - Frequently asked questions
How to Set Up an IVR - Frequently asked questions
Understanding Unsorted Ticket Status - Frequently asked questions
How to Use Mentions in Zendesk - Frequently asked questions
Managing Omnichannel Routing - Frequently asked questions
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How to Correct Mistakes with Zendesk Bots - Frequently asked questions
Managing Content Tags - Frequently asked questions
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Setting Up Notification Routing - Frequently asked questions
Accessing Data Exports in Zendesk - Frequently asked questions
Understanding Support Address - Frequently asked questions
Government Data Request Policy - Frequently asked questions
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What's New in Zendesk December 2022 - Frequently asked questions
Help Center Category Views - Frequently asked questions
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Sorting & Filtering Tickets in Zendesk - Frequently asked questions
How to Sign into Zendesk - Frequently asked questions
Missing Messaging Tickets in Explore - Frequently asked questions
Creating Custom Objects in Zendesk - Frequently asked questions
Custom Layouts with Layout Builder - Frequently asked questions
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Understanding Update Ticket ID vs Ticket ID - Frequently asked questions
Community Event Deep Dive on Zendesk AI - Frequently asked questions
Satisfaction Rating Reassignment - Frequently asked questions
Using Autoreplies with Intelligent Triage - Frequently asked questions
Getting Started with Zendesk AI - Frequently asked questions
Export Tickets to CSV - Frequently asked questions
Default Email Setup in Zendesk - Frequently asked questions
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Listing Featured Articles in Search Box - Frequently asked questions
How to Access Chat API by Another Admin - Frequently asked questions
How to View Import History in Zendesk - Frequently asked questions
Use Chat Trigger for Offline Dept - Frequently asked questions
Link, Quote & Pin Content to Tickets - Frequently asked questions
Fix Error Code 5 in Zendesk Explore - Frequently asked questions
View Full Bot Conversation - Frequently asked questions
Price Increase for Self-Service - Frequently asked questions
Automatic Activation of Omnichannel Routing - Frequently asked questions
Japan Telecom Business Act Cookies - Frequently asked questions
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What's New in Zendesk August 2023 - Frequently asked questions
How to use Zendesk with PCI DSS Compliance - Frequently asked questions
Resolve Data Discrepancies in Zendesk - Frequently asked questions
Improve Messaging Bot Match - Frequently asked questions
How to Attach Media to Articles - Frequently asked questions
Manage Bot Intents in Zendesk - Frequently asked questions
CSAT Breakdown by Sentiment - Frequently asked questions
Guide Semantic Search for Community Posts - Frequently asked questions
Skills-Based Routing in Zendesk - Frequently asked questions
How to Pull 30-Day Ticket Report - Frequently asked questions
Data Retention Policies for Closed Tickets - Frequently asked questions
Using Access Logs for Agent Monitoring - Frequently asked questions
Create a Sell OAuth Access Token - Frequently asked questions
How to Assign Explore Admin Role - Frequently asked questions
How to Use App Shortcuts in Zendesk - Frequently asked questions
Turn Off Article Suggestions in Bot Builder - Frequently asked questions
Creating Ticket Deletion Schedules - Frequently asked questions
Measuring Success in Migration to Messaging - Frequently asked questions
Agent Workspace System Resource Recommendations - Frequently asked questions
How to Use Omnichannel Routing - Frequently asked questions
Replacing Zoom Phone by Faye - Frequently asked questions
Custom Bot Avatars in Zendesk - Frequently asked questions
How to Navigate EX Resources - Frequently asked questions
Resolve Blank Page Settings Issue - Frequently asked questions
How to Use Object Triggers in Zendesk - Frequently asked questions
Switching Subscription Plans - Frequently asked questions
Handled Point vs Attended Point in Zendesk WFM - Frequently asked questions
Zendesk WFM Bulk Ticket Updates - Frequently asked questions
Create Custom Features for One Agent - Frequently asked questions
Rename Zendesk WFM Domain - Frequently asked questions
How to Determine Data Needs for Forecasting - Frequently asked questions
How to Start a Zendesk WFM Trial - Frequently asked questions
Track Agent Availability Time - Frequently asked questions
Set Week Start Day in Zendesk WFM - Frequently asked questions
Workforce Management Automations EAP - Frequently asked questions
How to Report on First Reply Time - Frequently asked questions
How to Use the WFM Schedule Page - Frequently asked questions
Workforce Management Glossary - Frequently asked questions
Fix Shopify for Zendesk Error - Frequently asked questions
How to Report on Custom Ticket Statuses - Frequently asked questions
Activating Agent Collaboration - Frequently asked questions
Why SLAs Breach After Priority Change - Frequently asked questions
Manage Third-Party Cookies for Zendesk WFM - Frequently asked questions
Fix Custom Form Email Errors - Frequently asked questions
Service Incident Jan 8, 2024 - Frequently asked questions
Fix Zendesk-Salesforce User Sync Issues - Frequently asked questions
Fixing Filter Errors in Zendesk Views - Frequently asked questions
Viewing WFM Audit Log Changes - Frequently asked questions
Agent Chat Limit Overridden by Transfers - Frequently asked questions
API Enhancements for Custom Objects - Frequently asked questions
Extending a Zendesk Trial - Frequently asked questions
Scheduled Maintenance Feb 2024 - Frequently asked questions
Agent State Historical Reporting - Frequently asked questions
Resolve Zendesk Widget Issues - Frequently asked questions
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How to Use Omnichannel Routing Queues - Frequently asked questions
Managing Omnichannel Routing Queues - Frequently asked questions
Scheduled Maintenance March 17, 2024 - Frequently asked questions
Clone an Answer for Zendesk Bots - Frequently asked questions
Fix Salesforce Sync Issues - Frequently asked questions
Using Queues in Omnichannel Routing - Frequently asked questions
What's New in Zendesk March 2024 - Frequently asked questions
How to Manage Bot Messages in Chats - Frequently asked questions
Workforce Management Audit Log in Tymeshift - Frequently asked questions
Resolve Aircall Account Blocked Error - Frequently asked questions
Multi-instance Slack Integration Support - Frequently asked questions
Merging Suggestions in Intelligence Panel - Frequently asked questions
Disable Agent Wrap-Up Feature - Frequently asked questions
How to Fix 'Audits is Invalid' Error - Frequently asked questions
Include Group & Assignee on Follow-ups - Frequently asked questions
How to View Explore Dashboard Info - Frequently asked questions
Resolve Talk Connectivity Issues - Frequently asked questions
Understanding Agent Capacity in Explore - Frequently asked questions
Using AI for First Reply in Tickets - Frequently asked questions
Fix ERR_CERT_DATE_INVALID in Zendesk - Frequently asked questions
Resolve Zendesk Help Center Issues - Frequently asked questions
Survey vs. Zendesk Support Dashboard - Frequently asked questions
How to Delete My Connection - Frequently asked questions
How to Start a Zendesk QA Subscription - Frequently asked questions
How to Use Zendesk Front - Frequently asked questions
How to Use Intercom with Zendesk - Frequently asked questions
Review Bot Conversation Transcripts - Frequently asked questions
Setting Up a Scorecard - Frequently asked questions
Tracking Review Time in Zendesk QA - Frequently asked questions
How to Review Conversations - Frequently asked questions
Linking to Zendesk QA - Frequently asked questions
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How to Use Aircall with Zendesk - Frequently asked questions
Deciding on Workspaces - Frequently asked questions
How to Change Language in Zendesk - Frequently asked questions
Identify Triggered Tickets in Zendesk - Frequently asked questions
How to Use Gorgias with Zendesk - Frequently asked questions
Using API Post-Migration to Zendesk Suite - Frequently asked questions
Enhance Dynamic Content in Admin Center - Frequently asked questions
How to Use New Talk Hold Music - Frequently asked questions
Fix Organization Tag Overwriting User Tag - Frequently asked questions
Connect Email Server to Zendesk - Frequently asked questions
Intelligent Agent Workspace Insights - Frequently asked questions
Configurable Cards in Professional Plans - Frequently asked questions
Updating Roles & Permissions in Zendesk - Frequently asked questions
Account Groups Availability API - Frequently asked questions
Fixing Okta Errors in Zendesk - Frequently asked questions
How to Schedule Ticket Reopen Time - Frequently asked questions
Improve Intent Model for AI Agents - Frequently asked questions
How to Use Zendesk's New Explore Dashboard - Frequently asked questions
New Article Settings Layout - Frequently asked questions
Resolving Call Recording Errors - Frequently asked questions
Help Center Accessibility & API v4 - Frequently asked questions
Fix Empty Email in Messaging Tickets - Frequently asked questions
How to Merge Organizations in Zendesk - Frequently asked questions
Prepare Your Team for AI-Driven CX - Frequently asked questions
Zendesk Programs & Services - Frequently asked questions
Getting Started with Zendesk Support - Frequently asked questions
Zendesk Deletion Schedules - Frequently asked questions
Deprecation of Events Connector - Frequently asked questions
How to Work with Sell Apps & Integrations - Frequently asked questions
How to Use the Sell Mobile App - Frequently asked questions
Prepare for AI-Driven CX with Zendesk - Frequently asked questions
Change Profile Name in Zendesk - Frequently asked questions
Zendesk AI Agents Language Support - Frequently asked questions
How to Use Smart Lists & Reports in CRM - Frequently asked questions
How to Work with Deals in Zendesk - Frequently asked questions
How to Manage User Access - Frequently asked questions
User Management Help - Frequently asked questions
How to Manage Data Exports & Uploads - Frequently asked questions
How to Integrate More with Zendesk - Frequently asked questions
How to Manage Zendesk Talk - Frequently asked questions
How to Manage the Help Center - Frequently asked questions
How to Use Live Chat in Zendesk - Frequently asked questions
Using Metrics, Attributes & Filters - Frequently asked questions
How to Use Objects and Rules in Zendesk - Frequently asked questions
Formatting & Customizing Email - Frequently asked questions
Customer Management & Profiles - Frequently asked questions
How to Use Content Publishing Flows - Frequently asked questions
Help Center Reporting & Analytics - Frequently asked questions
How to Use Zendesk Web Widget - Frequently asked questions
How to Analyze Tickets by Agent & Channel - Frequently asked questions
What's New in Zendesk May 2021 - Frequently asked questions
Remove Test Data from Zendesk Trial - Frequently asked questions
Managing Messaging Transcript Visibility - Frequently asked questions
Stop Widget Visitors After Hours - Frequently asked questions
Edit Personal Settings in Zendesk Chat - Frequently asked questions
How to Add Leads in Zendesk - Frequently asked questions
Guide Templating Versions - Frequently asked questions
Convert Formulas to Any Language - Frequently asked questions
Pausing & Resuming Call Recordings - Frequently asked questions
How to Use Autoreplies with Articles - Frequently asked questions
Agent Response Missing in Comment Update - Frequently asked questions
Set Up Lunch Schedule in Zendesk Chat - Frequently asked questions
Understanding Zendesk Sell Terminology - Frequently asked questions
How to Analyze SLA Changes in Zendesk Explore - Frequently asked questions
How to Add or Edit Help Center Alias - Frequently asked questions
Prevent Email Notifications on SMS Tickets - Frequently asked questions
How to Work with Stacked Charts in Explore - Frequently asked questions
Embed Help Center in Android WebView - Frequently asked questions
How to Manage Groups in Zendesk - Frequently asked questions
How to Offer Zendesk Chat on Multiple Sites - Frequently asked questions
Zendesk Support Account Expiry - Frequently asked questions
Setting Up Notifications in Sell - Frequently asked questions
Not Receiving Dashboard Emails - Frequently asked questions
Edit Lead, Contact & Deal Data in Table View - Frequently asked questions
How to Use Zendesk Sell Resources - Frequently asked questions
How to Edit Metrics & Attributes - Frequently asked questions
Using a Resolution Field - Frequently asked questions
Promote an Article to Top of Section - Frequently asked questions
Add/Remove Delimiter in Emails - Frequently asked questions
Changing Account Owner - Frequently asked questions
Managing Contextual Workspaces - Frequently asked questions
Add Help Center Theme to Guide - Frequently asked questions
Complying with Privacy in Zendesk Talk - Frequently asked questions
How to Use Zendesk Marketplace Apps in Sell - Frequently asked questions
New Account Owner Guide - Frequently asked questions
How to Calculate Ticket Percentage by Channel - Frequently asked questions
How to Access Bot Builder - Frequently asked questions
Assign Distribution Pools in Sell - Frequently asked questions
Creating a Schedule with Operating Hours - Frequently asked questions
What's New in Zendesk December 2020 - Frequently asked questions
Determine Zendesk Talk Staffing - Frequently asked questions
How to Edit Reports in Zendesk - Frequently asked questions
Locate an Agent ID in Zendesk Support - Frequently asked questions
Zendesk Talk & Text Number Requirements - Frequently asked questions
Understanding Zendesk Sell Email Warnings - Frequently asked questions
How to Create New Content for Review - Frequently asked questions
Serving Chats in Chat Dashboard - Frequently asked questions
Identify Your Zendesk Widget - Frequently asked questions
How to Use Export Search Results API - Frequently asked questions
Setting Up Zendesk Chat in Web Widget Classic - Frequently asked questions
How to Share Example Calls for Talk Issues - Frequently asked questions
Not Receiving Password Reset Email - Frequently asked questions
How to Pay for Minutes in Talk - Frequently asked questions
Add Social Media Buttons to Emails - Frequently asked questions
How to Add a New Greeting - Frequently asked questions
Set Chat Dashboard Timezone - Frequently asked questions
How to Use Sell Calendar - Frequently asked questions
Why Am I Charged for Deleted User in Sell? - Frequently asked questions
Increase API Rate Limit in Zendesk - Frequently asked questions
How to Analyze Backlog Tickets by Month - Frequently asked questions
Finding the Event Filter in Explore - Frequently asked questions
How to Refresh Zendesk Views Automatically - Frequently asked questions
Average Wait Time Message in Talk - Frequently asked questions
How to Cancel Zendesk Chat Subscription - Frequently asked questions
Why New Tickets Open? - Frequently asked questions
How to Migrate Data to Zendesk - Frequently asked questions
Metrics and Attributes for Zendesk Support - Frequently asked questions
Salesforce Integration with Zendesk - Frequently asked questions
Install Atlassian Statuspage Integration - Frequently asked questions
Disable Agent Emails in Zendesk - Frequently asked questions
Data Residency in Sunshine Conversations - Frequently asked questions
Missed Chat Ticket Timestamps - Frequently asked questions
How to View Articles in Knowledge Capture - Frequently asked questions
How to Find and Manage Users - Frequently asked questions
Getting Started with Sunshine Platform - Frequently asked questions
Add Web Widget Classic to Brands - Frequently asked questions
Using Zendesk Support for Jira - Frequently asked questions
Change Default Group in Zendesk - Frequently asked questions
Testing Changes in Sandbox - Frequently asked questions
Activate Zendesk Suite Sell Promotion - Frequently asked questions
Porting a Number to Sell Voice - Frequently asked questions
How to Generate OAuth Token for Chat API - Frequently asked questions
Change Theme Template in Help Center - Frequently asked questions
Using Geolocation on Mobile - Frequently asked questions
How to Generate a HAR File - Frequently asked questions
Fix Salesforce PushTopic Error - Frequently asked questions
Installing Advanced Search App - Frequently asked questions
How to Reuse Content with Blocks - Frequently asked questions
How to Work with Tables in Zendesk - Frequently asked questions
How to Collaborate in Zendesk - Frequently asked questions
How to Track Visits in Zendesk Sell - Frequently asked questions
Turn Chats into Tickets Offline - Frequently asked questions
How to Evaluate Articles for Autoreplies - Frequently asked questions
How to Troubleshoot Sell Voice Recordings - Frequently asked questions
How to Create a Due Date Performance Report - Frequently asked questions
How to Hide Widget in Live Chat - Frequently asked questions
Credit Card Payment Failures - Frequently asked questions
Fixing Cut-off Explore Reports - Frequently asked questions
How to Analyze Suggested Articles - Frequently asked questions
How to Troubleshoot Zendesk Triggers - Frequently asked questions
How to View Common Ticket Tags in Zendesk - Frequently asked questions
Offline Chatting Issues in Zendesk - Frequently asked questions
How Zendesk Handles Reply-To - Frequently asked questions
How to Sign In to Zendesk Mobile Chat App - Frequently asked questions
Getting Started with Social Messaging - Frequently asked questions
How to Remove Zendesk Sell Branding - Frequently asked questions
Manage Call Recording in Talk - Frequently asked questions
Using Multiple Orgs in Salesforce Integration - Frequently asked questions
How to Export a Smart List - Frequently asked questions
Assign Leads & Contacts to Company - Frequently asked questions
How to Manage Deals Settings - Frequently asked questions
Team Member Roles & Access in Zendesk - Frequently asked questions
Improve Customer Support Metrics - Frequently asked questions
Using MailChimp with Sell - Frequently asked questions
Managing Custom Roles in Zendesk - Frequently asked questions
Welcome to Support - Frequently asked questions
Extending Zendesk with Integrations - Frequently asked questions
Staging Content Updates for Review - Frequently asked questions
Managing Saved Article Lists - Frequently asked questions
Working with Authenticated Users in Zendesk - Frequently asked questions
Using Email Templates for Multiple Brands - Frequently asked questions
How to Use Prospect & Customer Statuses - Frequently asked questions
Handling Noreply Email Suspensions - Frequently asked questions
Setting Up Contextual Workspaces - Frequently asked questions
How to Report on App Usage - Frequently asked questions
How to Understand Content Cues - Frequently asked questions
Update Credit Card for App in Marketplace - Frequently asked questions
Fix Google SSO App Not Configured Error - Frequently asked questions
How to Roll Out Zendesk Talk - Frequently asked questions
Disable Welcome Email for New Users - Frequently asked questions
Troubleshoot Offline Messages in Chat Widget - Frequently asked questions
Find Subscription Renewal Date - Frequently asked questions
Manage Zendesk Plan Subscriptions - Frequently asked questions
How to Use Messaging for Mobile Channel - Frequently asked questions
Setting Up Suspended Ticket Notifications - Frequently asked questions
Blueprinting Your Help Center - Frequently asked questions
Connecting Sell Tasks with Google - Frequently asked questions
How to Use Labels on Help Center Articles - Frequently asked questions
How to Use Ticket Comments API - Frequently asked questions
Filter by Tag on Dashboard - Frequently asked questions
How to View User Profiles in Help Center - Frequently asked questions
Fix GoDaddy Hosting Email Errors - Frequently asked questions
Set Up SLA with Salesforce - Frequently asked questions
How to Display Orgs with No Users - Frequently asked questions
Add Tags to Chats by Department - Frequently asked questions
Zendesk Voice Number Usage - Frequently asked questions
How to Understand Zendesk Pricing - Frequently asked questions
Using CCs, Followers & Mentions on Mobile - Frequently asked questions
Move from Chat Widget to Live Chat - Frequently asked questions
Stage Conversion by Owner Report - Frequently asked questions
Enable Authenticated Visitors in Chat Widget - Frequently asked questions
Adding Email Support Addresses - Frequently asked questions
Format Placeholders with Liquid Markup - Frequently asked questions
How to Print Tickets in Zendesk - Frequently asked questions
Using Appointments & Calendar on iOS - Frequently asked questions
Using Hours Since Condition in Automations - Frequently asked questions
How to Analyze Tickets by Time - Frequently asked questions
How to Analyze & Improve IVR Tree - Frequently asked questions
Chat-Only Agent in Zendesk Workspace - Frequently asked questions
Combine Web Widget Classic API Workflows - Frequently asked questions
Making Zendesk Products Accessible - Frequently asked questions
Sync Apple Calendar to Sell - Frequently asked questions
Host Mapping: Change Help Center URL - Frequently asked questions
Understanding Account Average on Talk Dashboard - Frequently asked questions
Solve Live Chat Connection Issues - Frequently asked questions
Creating and Managing Deals on iOS - Frequently asked questions
How to Use Views for Branded Tickets - Frequently asked questions
Customizing Logo Return URL - Frequently asked questions
How to Use Groups in Zendesk - Frequently asked questions
Setting Up Business Rules for Brands - Frequently asked questions
Customizing Dashboards with URL Parameters - Frequently asked questions
How to Add Agents or Users to a Ticket - Frequently asked questions
Explore Report Language Settings - Frequently asked questions
How to Buy Zendesk Products - Frequently asked questions
Change Help Center Name - Frequently asked questions
Using PreChatForm with VisitorInfo - Frequently asked questions
How to Use Total Incoming Deals Report - Frequently asked questions
Creating Webhooks - Frequently asked questions
Track Agent Report Views in Explore - Frequently asked questions
Send Proactive Greetings via Chat SDK - Frequently asked questions
Why Report Data Changes Over Time - Frequently asked questions
Upgrading to Zendesk Agent Workspace - Frequently asked questions
Install Zendesk Chat Widget in Shopify - Frequently asked questions
Set or Change Chat Department in Zendesk - Frequently asked questions
Rich Text Formatting Options - Frequently asked questions
How to Modify Default Chat Triggers - Frequently asked questions
Year Not Showing in View - Frequently asked questions
Exporting Calls from Zendesk Sell - Frequently asked questions
How to Filter Working & Smart Lists - Frequently asked questions
Find App ID in Zendesk - Frequently asked questions
Count Agent Interactions with Tickets - Frequently asked questions
Missing Feature in Trial Account - Frequently asked questions
Set Ticket Priority for SLA Targets - Frequently asked questions
Display Orgs Without Tickets - Frequently asked questions
How to Find First Assignee for a Ticket - Frequently asked questions
Accessing Zendesk Sandbox - Frequently asked questions
How to Add Business Cards in Sell - Frequently asked questions
Managing Ticket Tags in Zendesk - Frequently asked questions
How to Use Zendesk Explore - Frequently asked questions
Guide Users to WhatsApp/Facebook - Frequently asked questions
Why Article Looks Different in Editor - Frequently asked questions
How to Analyze Ticket Creation Sources - Frequently asked questions
Understanding Warning Banner - Frequently asked questions
Deactivate Autoreplies for Article Recommendations - Frequently asked questions
Create Two Tickets in Zendesk - Frequently asked questions
Understanding Zendesk Talk Statuses - Frequently asked questions
Resolving DNS Errors with SSL - Frequently asked questions
Submitting & Tracking Requests - Frequently asked questions
Add Agent Seats to Subscription - Frequently asked questions
Creating a Ticket for Requester - Frequently asked questions
How to Enable Ticket Submissions - Frequently asked questions
How to Merge Tickets in Zendesk - Frequently asked questions
Creating Custom Roles & Assigning Agents - Frequently asked questions
Share Email Templates in Zendesk Sell - Frequently asked questions
Integrate Multiple Chat Accounts - Frequently asked questions
Access Zendesk Without SSO - Frequently asked questions
How to Resolve SSO Login Issues After Email Change - Frequently asked questions
Disable Subject & Description Fields - Frequently asked questions
How to Gather Resources in Zendesk - Frequently asked questions
Creating Community Moderator Groups - Frequently asked questions
Can't Sign Into Chat Mobile App - Frequently asked questions
Installing Zendesk Chat for WordPress - Frequently asked questions
How Support and Chat Tags Interact - Frequently asked questions
Ticket Assignment via Autoreplies - Frequently asked questions
Download Call Recordings - Frequently asked questions
Installing Log Visit App - Frequently asked questions
Automatically Tag Tickets - Frequently asked questions
Getting Started with Zendesk Support - Frequently asked questions
How to Troubleshoot Zendesk Sell App - Frequently asked questions
How to Route Calls with IVR - Frequently asked questions
Manage Customer Experience & Chat Volume - Frequently asked questions
Why Sell Emails Are Spam - Frequently asked questions
Adjust Zendesk Web Widget Offset - Frequently asked questions
Reset Drop-Down Field Values - Frequently asked questions
Installing Zendesk Chat for Squarespace - Frequently asked questions
Installing Zendesk Chat for Jimdo - Frequently asked questions
Edit Personal Settings in Zendesk Chat - Frequently asked questions
How to Add Images to Tickets - Frequently asked questions
Create a View of CC'd Tickets - Frequently asked questions
Integrating with Batchbook - Frequently asked questions
Installing Zopim for Google Sites - Frequently asked questions
Configuring Zendesk Support Locale & Language - Frequently asked questions
Update Ticket Requesters & Organizations - Frequently asked questions
How to Manually Assign a Ticket - Frequently asked questions
How Zendesk Sends Email Notifications - Frequently asked questions
Train Your Agents Effectively - Frequently asked questions
Hide Department Field on Pre-Chat Form - Frequently asked questions
Viewing Community Moderator Activity - Frequently asked questions
Deal Loss Reasons Report - Frequently asked questions
Archiving Ticket Email Notifications - Frequently asked questions
Cancel Your Zendesk Sell Account - Frequently asked questions
Review Past Chats in History - Frequently asked questions
Zendesk & Meta Business Manager - Frequently asked questions
Set a User's External ID in Zendesk - Frequently asked questions
Managing Suspended Tickets & Spam - Frequently asked questions
Support vs Chat Hours - Frequently asked questions
ConnectOnPageLoad Configuration - Frequently asked questions
Understanding Chat Tags - Frequently asked questions
Standardize Outbound Caller ID - Frequently asked questions
Restrict Ticket Submission by Email - Frequently asked questions
Measuring Agent Productivity - Frequently asked questions
Moderating End User Content - Frequently asked questions
Fine-tuning Zendesk Chat - Frequently asked questions
Optimizing Battery Life in Zendesk Chat App - Frequently asked questions
Create Meaningful Customer Views - Frequently asked questions
Comply with Privacy & Data Laws in Zendesk Bime - Frequently asked questions
Lower First Reply Time - Frequently asked questions
What's New in Zendesk October 2020 - Frequently asked questions
Publishing & Syncing Articles with API - Frequently asked questions
Configuring Global Support Model - Frequently asked questions
Redirect Calls When Agents Offline - Frequently asked questions
Prevent Calls Displaying as Spam - Frequently asked questions
Why Calls Show Abandoned in Voicemail - Frequently asked questions
Enable Talk Browser Notifications - Frequently asked questions
How to Use Zendesk Talk Developer Resources - Frequently asked questions
Remove Follow Button on Help Center Articles - Frequently asked questions
Create a Report on Deals by Company - Frequently asked questions
How to Manage Deals in Zendesk Sell - Frequently asked questions
Fix 'Couldn't Load Messages' Error - Frequently asked questions
Stop Emails on Deal Cards - Frequently asked questions
Create a Lead from Email Inbox - Frequently asked questions
Zendesk Explore Frequently Asked Questions
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