Navan's Customer Support Details
Provides travel and expense management solutions for businesses.
Trying to get in touch with support for a lot of SaaS businesses can be tricky. Emails, live chats and help docs are often hidden away, making it hard for you to get a straight answer. So we’ve put all the useful information in one place for you for Navan, along with a Customer Support readiness score telling you how easy it is for you to get an answer from them if you are still thinking about signing up.
Navan's Support Channels
Support Email: No email available
Live Chat Provider: Terminus
Human Live Chat Available: Yes
Human + AI Live Chat Available: No
Help Center: https://app.navan.com/app/helpcenter/
Community: Not available
Developer Docs: https://app.navan.com/app/helpcenter/articles/travel/admin/other-integrations/navan-tmc-api-integration-documentation
Status Page: Not available
Live Chat Provider: Terminus
Human Live Chat Available: Yes
Human + AI Live Chat Available: No
Help Center: https://app.navan.com/app/helpcenter/
Community: Not available
Developer Docs: https://app.navan.com/app/helpcenter/articles/travel/admin/other-integrations/navan-tmc-api-integration-documentation
Status Page: Not available
Navan's Customer Support Quality & Performance
Chat Response Time: Unknown (hrs:mins)
Email Response Time: Unknown (hrs:mins)
Support Status Page: Not available
G2 Review: https://www.g2.com/products/navan-formerly-tripactions/reviews
Capterra Reviews URL: https://www.capterra.co.uk/software/169591/tripactions
My AskAI's Customer Support Readiness score: 4/10
Email Response Time: Unknown (hrs:mins)
Support Status Page: Not available
G2 Review: https://www.g2.com/products/navan-formerly-tripactions/reviews
Capterra Reviews URL: https://www.capterra.co.uk/software/169591/tripactions
My AskAI's Customer Support Readiness score: 4/10
Learn More About Navan
About: Provides travel and expense management solutions for businesses.
Industry: Travel
Company Size: 2,300 employees
Revenue: $421,000,000
Revenue Per Employee: $183,043
Industry: Travel
Company Size: 2,300 employees
Revenue: $421,000,000
Revenue Per Employee: $183,043
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones
CX and Service Leader
Zinc
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy
Customer Success Manager
Zeffy
Zeffy
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions
VP of Customer Experience
Customer.io ($50M+ ARR)
Customer.io ($50M+ ARR)
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Benjamin Mepsted
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