ahrefs's Customer Support Details
Tools for SEO and marketing running on Big Data, covering keyword research, competitor analysis, and site audit.
Trying to get in touch with support for a lot of SaaS businesses can be tricky. Emails, live chats and help docs are often hidden away, making it hard for you to get a straight answer. So we’ve put all the useful information in one place for you for ahrefs, along with a Customer Support readiness score telling you how easy it is for you to get an answer from them if you are still thinking about signing up.
ahrefs's Support Channels
Support Email: support@ahrefs.com
Live Chat Provider: Intercom
Human Live Chat Available: Yes
Human + AI Live Chat Available: Yes
Help Center: https://help.ahrefs.com/en/
Community: Not available
Developer Docs: https://ahrefs.com/api/documentation
Status Page: Not available
Live Chat Provider: Intercom
Human Live Chat Available: Yes
Human + AI Live Chat Available: Yes
Help Center: https://help.ahrefs.com/en/
Community: Not available
Developer Docs: https://ahrefs.com/api/documentation
Status Page: Not available
ahrefs's Customer Support Quality & Performance
Chat Response Time: Instant (hrs:mins)
Email Response Time: 7:15 (hrs:mins)
Support Status Page: Not available
G2 Review: https://www.g2.com/products/ahrefs/reviews
Capterra Reviews URL: https://www.capterra.co.uk/software/176340/ahrefs
My AskAI's Customer Support Readiness score: 8/10
Email Response Time: 7:15 (hrs:mins)
Support Status Page: Not available
G2 Review: https://www.g2.com/products/ahrefs/reviews
Capterra Reviews URL: https://www.capterra.co.uk/software/176340/ahrefs
My AskAI's Customer Support Readiness score: 8/10
Learn More About ahrefs
About: Tools for SEO and marketing running on Big Data, covering keyword research, competitor analysis, and site audit.
Industry: SEO
Company Size: 180 employees
Revenue: $100,000,000
Revenue Per Employee: $555,556
Industry: SEO
Company Size: 180 employees
Revenue: $100,000,000
Revenue Per Employee: $555,556
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Customer Support Score: 4/10
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Ella Roy
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
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Howard Blick
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Freecash
Freecash
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones
CX and Service Leader
Zinc
Zinc
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy
Customer Success Manager
Zeffy
Zeffy
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions
VP of Customer Experience
Customer.io ($50M+ ARR)
Customer.io ($50M+ ARR)
“The difference was immediate. Customers get instant answers and our team can dedicate more time to solving complex problems"
“What impressed us most was the flexibility and dedication of the My AskAI team. They never said, 'We can't do that,' and always worked to find a solution that fit our needs. They've helped us solve real problems and shown us how AI can transform customer service”
Benjamin Mepsted
Chief Customer Officer
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