---
title: "Zendesk AI Migration in 24 Hours | My AskAI"
description: "Migrate from Zendesk AI with My AskAI. We carry over your settings in 24 hours. Test historic tickets and compare draft replies before you go live."
url: https://myaskai.com/migrations/zendesk-ai
---
[Approved Zendesk app **Marketplace**    (opens in a new tab)](https://www.zendesk.com/marketplace/apps/support/1058614/my-askai-for-support/)

# Move from Zendesk AI.  
Keep your team in place.

We handle your move from Zendesk AI in 24 hours. Keep your tickets, macros, and team workflow. Test My AskAI on your own support requests before you go live.

[Plan my migration   (opens in a new tab)](https://myaskai.com/book-a-demo)

See how it works

Same helpdesk

## Keep your Zendesk inbox and team workflow

The inbox is already working for your team. Your tickets, macros, views, and help center stay in Zendesk. We connect My AskAI and update the triggers that decide when the AI replies.

- Keep your tickets, macros, views, and help center
- Keep your team working in the Zendesk inbox
- Use triggers to choose which tickets My AskAI handles

[See My AskAI in Zendesk](https://myaskai.com/ai-agent-integration/zendesk-tickets)

YOUR ZENDESK MIGRATION

### Your setup.  
Carried forward.

Zendesk AI  My AskAI

- Zendesk Guide connected
- AI rules and triggers mapped
- Ticket testing ready

Our team**24 hours**

TravelJoy

24% to  76%

AI resolution before and at launch

Customer story · Zendesk

## Get better results in the same Zendesk

> “You’re beating Zendesk’s AI agent 76% to 24% on AI deflection. Huge”

Alan Pugh, Head of Customer Service, TravelJoy

TravelJoy moved from Zendesk Advanced AI to My AskAI. It used direct replies in Zendesk Messaging and AI drafts on email tickets. Its reported AI resolution rose from 24% to 76% at launch.

[Read case study (opens in a new tab)](https://myaskai.com/blog/my-askai-traveljoy-case-study-2026)

1. ### Step 1: Show us your setup We review your Guide knowledge, AI persona, procedures, handoff rules, brands, and ticket triggers. You give us access; we take care of the setup work.
2. ### Step 2: We move it in 24 hours We connect your knowledge, carry over your settings, and prepare your ticket tests. The 24 hours starts when we have the access and details we need.
3. ### Step 3: Switch when you are ready Review the results with us. Start with internal drafts, then choose the tickets or channels where My AskAI can reply directly.

[Plan my migration   (opens in a new tab)](https://myaskai.com/book-a-demo)

We handle the setup, testing, and switch with you.

| Your Zendesk AI setup | In My AskAI | We handle the move |
| --- | --- | --- |
| Guide articles and knowledge sources | Connected knowledge | Sync your help center and reconnect other sources |
| Persona, tone, and instructions | Guidance | Carry over your response style and support rules |
| Procedures and dialogue logic | Tasks, Tools, and Custom Answers | Rebuild the support steps as conversational tasks |
| Escalation rules and brand routing | Handoffs and Zendesk triggers | Map each brand and route tickets to your team |
| AI reply review | Internal notes in Zendesk Tickets | Let agents review drafts before direct replies |

Test My AskAI replies on your own support tickets

Test on your own tickets

## See how your new AI  
would have answered

Backtest My AskAI on historic Zendesk tickets before it sends a customer reply. Compare the new answers with the ones your team or Zendesk AI gave.

- Include different brands, common support issues, and cases that must reach a human agent.
- Check the answer, tone, and decision to hand off
- Review the source knowledge and fix gaps with our team

[Explore Testing & QA](https://myaskai.com/features/testing-and-qa)

A controlled switch

## Run alongside your current AI

Run My AskAI in internal notes mode in Zendesk Tickets while your current AI keeps answering. Your team can review the new replies without sending them to customers.

- Review My AskAI replies inside your existing helpdesk
- Let your agents check and edit a draft before they send it
- Keep direct replies off until you choose to enable them

Internal notes testing applies to Zendesk Tickets. Zendesk Messaging uses direct replies, so we test first and plan its launch separately.

[See internal notes and Copilot](https://myaskai.com/features/copilot-internal-note-reply)

Review My AskAI draft replies as internal notes

Plan type

Pro  Scale  Enterprise

Helpdesk

Zendesk  Intercom  HubSpot  Gorgias  Freshdesk  Freshchat

Support tickets/mo

Target AI resolution %

**Show reply and optional-feature assumptions Hide advanced options**

Tickets from chat %

Avg. number of AI replies

AI tags

0  1  2  3

Tasks, tools or images %

My AskAI logo

### My AskAI

$709 / mo (-87%)

Save $4,916 / mo

**Estimated breakdown**

**Plan:**

$199/mo (~1,000 tickets included)

**Additional usage:**

$510/mo

**Tasks, tools, images:**

$0/mo ($0.02/reply)

**Tags:**

$0/mo ($0.05/tag)

Zendesk logo

### Zendesk's Advanced AI

$5,625 / mo

$1.50 per resolution

[Migration guide Zendesk migration guide Plan your switch.   (opens in a new tab)](https://myaskai.com/blog/migrate-from-zendesk-ai)

[Your AI, your rules Control your AI replies Set your reply rules.](https://myaskai.com/features/guidance)

## Your migration  
questions,  
answered.

**Do we need to leave Zendesk?**

No. You keep Zendesk, your ticket history, and the inbox your team already uses. My AskAI replaces the AI agent inside your helpdesk. We update the AI settings and routing as part of the move.

**What can you do for us in 24 hours?**

Once we have the access and setup details we need, we carry over your AI settings, connect your knowledge, and get My AskAI ready for testing within 24 hours. You choose when to enable direct replies. The setup review includes any custom tasks or channel-specific steps.

**Can we backtest on historic tickets?**

Yes. You can use a sample of past Zendesk tickets to see how My AskAI would have answered. We help compare those replies with your previous answers, check handoffs and tone, and tune the setup. Historic tests show how it answers those questions; live results also depend on customer follow-ups and connected actions.

**Can we run My AskAI alongside Zendesk AI?**

Yes, in Zendesk Tickets. My AskAI can create internal notes while the current AI sends customer replies. Your team reviews the notes in Zendesk. At launch, we update the relevant triggers and AI settings so only one AI agent replies to each ticket.

**Will My AskAI match or beat Zendesk AI?**

That is our migration commitment. We work with you to match or beat Zendesk AI on the quality and performance of your support replies. We agree what to measure, compare the same ticket sample, and tune the setup before you switch. You can review the answers and test results yourself.

**Does this cover Zendesk Tickets and Messaging?**

We can help with both. Zendesk Tickets supports internal notes, so your team can compare drafts alongside the current AI. Zendesk Messaging does not have this notes mode. We test its answers before launch and plan a separate switch for that channel.

**What happens when we are ready to go live?**

We help you change the AI reply settings for the agreed tickets or channels. We switch off the old AI replies for that same scope, check human handoffs, and monitor the first conversations. Keep your existing setup until the move is complete, then review any AI add-ons or contract terms separately from your Zendesk subscription.

## Ready to move from Zendesk AI?

Bring your current setup. We will handle the move and help you test it.

[Start my free trial   (opens in a new tab)](https://myaskai.com/create-account)

[Plan my migration   (opens in a new tab)](https://myaskai.com/book-a-demo)

30-day free trial. No credit card required.

My AskAI