---
title: "Intercom Fin AI Migration in 24 Hours | My AskAI"
description: "Migrate from Intercom Fin AI with help from My AskAI. We carry over your settings in 24 hours. Test past tickets and run alongside Fin before you switch."
url: https://myaskai.com/migrations/intercom-fin
---
[Approved Intercom app **App Store**    (opens in a new tab)](https://www.intercom.com/app-store/?app_package_code=my-askai-7tpd&search=my+askai)

# Move from Fin AI.  
Keep your Intercom.

We move your Fin setup to My AskAI in 24 hours. Keep your Intercom inbox, carry over your settings, and check the answers before you switch.

[Plan my migration   (opens in a new tab)](https://myaskai.com/book-a-demo)

See how it works

Same helpdesk

## Keep the Intercom setup your team knows

Your team stays in Intercom. Your conversations, macros, and help center stay where they are. We connect My AskAI to the same workspace and update the AI routing for you.

- Keep your inbox, Messenger, and conversation history
- Use the same help center and team inboxes
- Change the AI routing when you are ready to switch

[See My AskAI in Intercom](https://myaskai.com/ai-agent-integration/intercom)

YOUR INTERCOM MIGRATION

### Your setup.  
Carried forward.

Fin AI  My AskAI

- Intercom knowledge connected
- Fin settings carried over
- Historic ticket test ready

Our team**24 hours**

RecruitCRM

68%

AI resolution with My AskAI

Customer story · Intercom

## Better results in the same Intercom

RecruitCRM chose My AskAI after evaluating Fin. The team connected its existing Intercom help center and kept working in the same inbox. Weekly reply reviews helped increase AI resolution from 35% at launch to 68%.

[Read case study (opens in a new tab)](https://myaskai.com/blog/my-askai-recruitcrm-case-study-2026)

1. ### Step 1: Show us your setup We review your Intercom help center, Fin guidance, snippets, procedures, and handoff rules. You give us access; we take care of the setup work.
2. ### Step 2: We move it in 24 hours We connect your knowledge, carry over your settings, and prepare your ticket tests. The 24 hours starts when we have the access and details we need.
3. ### Step 3: Switch when you are ready Review the results with us. Start with internal drafts, then choose the tickets or channels where My AskAI can reply directly.

[Plan my migration   (opens in a new tab)](https://myaskai.com/book-a-demo)

We handle the setup, testing, and switch with you.

| Your Fin AI setup | In My AskAI | We handle the move |
| --- | --- | --- |
| Help center and knowledge sources | Connected knowledge | Reconnect your Intercom articles, websites, and files |
| Guidance and tone | Guidance | Carry over your response style and support rules |
| Snippets and custom answers | Custom Answers and knowledge | Copy the answers and policy wording you rely on |
| Procedures and data connectors | Tasks, Tools, and User Data | Rebuild the support steps and reconnect your APIs |
| Handoff rules and team routing | Escalation and Intercom routing | Send the right conversations to the right team |

Test My AskAI replies on your own support tickets

Test on your own tickets

## See how your new AI  
would have answered

Backtest My AskAI on historic Intercom tickets before it sends a customer reply. Compare the new answers with the ones your team or Fin AI gave.

- Include policy questions, account queries, and the conversations Fin had to hand off.
- Check the answer, tone, and decision to hand off
- Review the source knowledge and fix gaps with our team

[Explore Testing & QA](https://myaskai.com/features/testing-and-qa)

A controlled switch

## Run alongside your current AI

Keep Fin answering customers while My AskAI drafts internal notes in Intercom. Your agents can compare both answers in the workflow they already use. Customers do not see the My AskAI draft.

- Review My AskAI replies inside your existing helpdesk
- Let your agents check and edit a draft before they send it
- Keep direct replies off until you choose to enable them

We help set up the parallel test. At launch, we switch the AI routing so only one agent sends direct replies to each conversation.

[See internal notes and Copilot](https://myaskai.com/features/copilot-internal-note-reply)

Review My AskAI draft replies as internal notes

Plan type

Pro  Scale  Enterprise

Helpdesk

Zendesk  Intercom  HubSpot  Gorgias  Freshdesk  Freshchat

Support tickets/mo

Target AI resolution %

**Show reply and optional-feature assumptions Hide advanced options**

Tickets from chat %

Avg. number of AI replies

AI tags

0  1  2  3

Tasks, tools or images %

My AskAI logo

### My AskAI

$709 / mo (-81%)

Save $3,004 / mo

**Estimated breakdown**

**Plan:**

$199/mo (~1,000 tickets included)

**Additional usage:**

$510/mo

**Tasks, tools, images:**

$0/mo ($0.02/reply)

**Tags:**

$0/mo ($0.05/tag)

Intercom logo

### Intercom's Fin AI

$3,713 / mo

$0.99 per resolution

[Migration guide Fin migration guide Plan your switch.   (opens in a new tab)](https://myaskai.com/blog/migrating-off-intercom-fin)

[Your AI, your rules Control your AI replies Set your reply rules.](https://myaskai.com/features/guidance)

## Your migration  
questions,  
answered.

**Do we need to leave Intercom?**

No. You keep Intercom, your ticket history, and the inbox your team already uses. My AskAI replaces the AI agent inside your helpdesk. We update the AI settings and routing as part of the move.

**What can you do for us in 24 hours?**

Once we have the access and setup details we need, we carry over your AI settings, connect your knowledge, and get My AskAI ready for testing within 24 hours. You choose when to enable direct replies. The setup review includes any custom tasks or channel-specific steps.

**Can we backtest on historic tickets?**

Yes. You can use a sample of past Intercom tickets to see how My AskAI would have answered. We help compare those replies with your previous answers, check handoffs and tone, and tune the setup. Historic tests show how it answers those questions; live results also depend on customer follow-ups and connected actions.

**Can we run My AskAI alongside Fin AI?**

Yes. We help set up My AskAI in internal notes mode while Fin continues to answer customers. Your team sees the draft replies and can compare them. When you choose to switch, we change the routing so both AI agents do not send replies to the same conversation.

**Will My AskAI match or beat Fin AI?**

That is our migration commitment. We work with you to match or beat Fin AI on the quality and performance of your support replies. We agree what to measure, compare the same ticket sample, and tune the setup before you switch. You can review the answers and test results yourself.

**Can you move every part of our Fin setup?**

We review your full setup and carry over your AI settings, knowledge, guidance, custom answers, and handoff rules. We rebuild procedures with My AskAI Tasks and Tools. We check any Fin-specific features with you before the move; My AskAI does not provide a voice agent.

**What happens when we are ready to go live?**

We help you change the AI reply settings for the agreed tickets or channels. We switch off the old AI replies for that same scope, check human handoffs, and monitor the first conversations. Keep your existing setup until the move is complete, then review any AI add-ons or contract terms separately from your Intercom subscription.

## Ready to move on from Fin?

Bring your current setup. We will handle the move and help you test it.

[Start my free trial   (opens in a new tab)](https://myaskai.com/create-account)

[Plan my migration   (opens in a new tab)](https://myaskai.com/book-a-demo)

30-day free trial. No credit card required.

My AskAI