---
title: "Gorgias AI Migration in 24 Hours | My AskAI"
description: "Migrate from Gorgias AI with My AskAI. We carry over your settings in 24 hours. Test past tickets and run alongside your current AI before you switch."
url: https://myaskai.com/migrations/gorgias-ai
---
[Approved Gorgias app **App Store**    (opens in a new tab)](https://www.gorgias.com/apps/ai-support-agent-by-my-askai)

# Move from Gorgias AI.  
Keep your store running.

We handle your move from Gorgias AI in 24 hours. Keep your inbox, store connections, and team workflow. Test real support questions before you switch.

[Plan my migration   (opens in a new tab)](https://myaskai.com/book-a-demo)

See how it works

Same helpdesk

## Keep your Gorgias inbox and store connections

Your team keeps working in Gorgias. Your ticket history, macros, tags, and store connection stay in place. We connect My AskAI to the knowledge and order data it needs.

- Keep the same inbox, ticket history, and macros
- Connect your store knowledge and Shopify order data
- Keep serving customers while the new AI is tested

[See My AskAI in Gorgias](https://myaskai.com/ai-agent-integration/gorgias)

YOUR GORGIAS MIGRATION

### Your setup.  
Carried forward.

Gorgias AI  My AskAI

- Store knowledge connected
- Skills and actions mapped
- Order question tests ready

Our team**24 hours**

A premium accessories brand

153 hours

Saved each month, as reported

Customer story · Gorgias

## Choose when AI replies in each channel

A premium accessories brand uses My AskAI inside Gorgias, with its existing help center and Shopify order data. AI replies directly in chat. Email stays in Copilot mode, so an agent checks each draft before sending it.

[Read case study (opens in a new tab)](https://myaskai.com/blog/my-askai-premium-accessories-case-study-2026)

1. ### Step 1: Show us your setup We review your Store knowledge, Gorgias guidance, Skills, Actions, Shopify data, and handoff rules. You give us access; we take care of the setup work.
2. ### Step 2: We move it in 24 hours We connect your knowledge, carry over your settings, and prepare your ticket tests. The 24 hours starts when we have the access and details we need.
3. ### Step 3: Switch when you are ready Review the results with us. Start with internal drafts, then choose the tickets or channels where My AskAI can reply directly.

[Plan my migration   (opens in a new tab)](https://myaskai.com/book-a-demo)

We handle the setup, testing, and switch with you.

| Your Gorgias AI setup | In My AskAI | We handle the move |
| --- | --- | --- |
| Help center, store pages, and files | Connected knowledge | Add your help center and store URLs, plus source files |
| Guidance and brand voice | Guidance | Carry over your store policies and response style |
| Skills and action instructions | Tasks and Tools | Rebuild the support steps and check action rules |
| Shopify customer and order data | Shopify connection | Reconnect data for order questions and support tasks |
| Handover topics and AI routing | Escalation guidance and Gorgias Rules | Map handoffs, blocked topics, and reply rules |

Test My AskAI replies on your own support tickets

Test on your own tickets

## See how your new AI  
would have answered

Backtest My AskAI on historic Gorgias tickets before it sends a customer reply. Compare the new answers with the ones your team or Gorgias AI gave.

- Include order tracking, returns, shipping changes, and cases that need a person to make a decision.
- Check the answer, tone, and decision to hand off
- Review the source knowledge and fix gaps with our team

[Explore Testing & QA](https://myaskai.com/features/testing-and-qa)

A controlled switch

## Run alongside your current AI

Leave Gorgias AI answering customers while My AskAI writes internal notes in the same inbox. Your team can compare replies to order questions and policy requests before making the switch.

- Review My AskAI replies inside your existing helpdesk
- Let your agents check and edit a draft before they send it
- Keep direct replies off until you choose to enable them

We check reply rules for each channel. When My AskAI starts sending direct replies, we turn off Gorgias AI replies for that same scope.

[See internal notes and Copilot](https://myaskai.com/features/copilot-internal-note-reply)

Review My AskAI draft replies as internal notes

Plan type

Pro  Scale  Enterprise

Helpdesk

Zendesk  Intercom  HubSpot  Gorgias  Freshdesk  Freshchat

Support tickets/mo

Target AI resolution %

**Show reply and optional-feature assumptions Hide advanced options**

Tickets from chat %

Avg. number of AI replies

AI tags

0  1  2  3

Tasks, tools or images %

My AskAI logo

### My AskAI

$709 / mo (-87%)

Save $4,821 / mo

**Estimated breakdown**

**Plan:**

$199/mo (~1,000 tickets included)

**Additional usage:**

$510/mo

**Tasks, tools, images:**

$0/mo ($0.02/reply)

**Tags:**

$0/mo ($0.05/tag)

Gorgias logo

### Gorgias' Automate AI

$5,530 / mo

Pro monthly AI: $190 includes 190 interactions, then $1.50 per extra interaction; existing helpdesk charges excluded

[Migration guide Gorgias migration guide Plan your switch.   (opens in a new tab)](https://myaskai.com/blog/migrate-from-gorgias-ai-agent)

[Your AI, your rules Control your AI replies Set your reply rules.](https://myaskai.com/features/guidance)

## Your migration  
questions,  
answered.

**Do we need to leave Gorgias?**

No. You keep Gorgias, your ticket history, and the inbox your team already uses. My AskAI replaces the AI agent inside your helpdesk. We update the AI settings and routing as part of the move.

**What can you do for us in 24 hours?**

Once we have the access and setup details we need, we carry over your AI settings, connect your knowledge, and get My AskAI ready for testing within 24 hours. You choose when to enable direct replies. The setup review includes any custom tasks or channel-specific steps.

**Can we backtest on historic tickets?**

Yes. You can use a sample of past Gorgias tickets to see how My AskAI would have answered. We help compare those replies with your previous answers, check handoffs and tone, and tune the setup. Historic tests show how it answers those questions; live results also depend on customer follow-ups and connected actions.

**Can we run My AskAI alongside Gorgias AI?**

Yes. My AskAI can create internal notes in Gorgias while Gorgias AI continues to send customer replies. You can compare answers in the same inbox. At launch, we change the reply rules so one AI agent handles each conversation.

**Will My AskAI match or beat Gorgias AI?**

That is our migration commitment. We work with you to match or beat Gorgias AI on the quality and performance of your support replies. We agree what to measure, compare the same ticket sample, and tune the setup before you switch. You can review the answers and test results yourself.

**Can you carry over our Skills, Actions, and Shopify setup?**

Yes. We review your Skills, Actions, guidance, and store connection, then rebuild the support tasks in My AskAI. We reconnect Shopify data and map each action to Tasks and Tools. If you use Flows, shopping features, or other apps, we check those with you as part of the migration plan.

**What happens when we are ready to go live?**

We help you change the AI reply settings for the agreed tickets or channels. We switch off the old AI replies for that same scope, check human handoffs, and monitor the first conversations. Keep your existing setup until the move is complete, then review any AI add-ons or contract terms separately from your Gorgias subscription.

## Ready to move from Gorgias AI?

Bring your current setup. We will handle the move and help you test it.

[Start my free trial   (opens in a new tab)](https://myaskai.com/create-account)

[Plan my migration   (opens in a new tab)](https://myaskai.com/book-a-demo)

30-day free trial. No credit card required.

My AskAI