---
title: "Freshdesk Freddy AI Migration in 24 Hours | My AskAI"
description: "Migrate from Freshdesk Freddy AI with My AskAI. We carry over your settings in 24 hours. Test past tickets and compare internal notes before you switch."
url: https://myaskai.com/migrations/freshdesk-freddy-ai
---
[Approved Freshdesk app **Marketplace**    (opens in a new tab)](https://www.freshworks.com/apps/ai_customer_support_agent_1/)

# Move from Freddy AI.  
Keep your Freshdesk.

We move your Freddy AI setup to My AskAI in 24 hours. Keep your Freshdesk inbox and support content. Check the new answers before customers see them.

[Plan my migration   (opens in a new tab)](https://myaskai.com/book-a-demo)

See how it works

Same helpdesk

## Keep your Freshdesk support routine

Your team can keep using the same tickets, canned responses, groups, and views. We connect My AskAI to Freshdesk and your solution articles, then set up the AI reply rules.

- Keep ticket history, canned responses, and team views
- Connect the solution articles your agents already use
- Keep human support running while you test

[See My AskAI in Freshdesk](https://myaskai.com/ai-agent-integration/freshdesk)

YOUR FRESHDESK MIGRATION

### Your setup.  
Carried forward.

Freddy AI  My AskAI

- Freshdesk knowledge connected
- Freddy settings carried over
- Internal notes test ready

Our team**24 hours**

YouGarden

66%

AI resolution with My AskAI

Customer story · Freshdesk

## Check the replies before customers see them

> “The quality and consistency of responses are extremely high”

Mamunur Rahman, Head of Customer Service, YouGarden

YouGarden evaluated Freddy AI, then chose My AskAI to replace Digital Genius in Freshdesk. The team chose to review internal notes for a month before turning on direct replies. We also helped build its connection to order data.

[Read case study (opens in a new tab)](https://myaskai.com/blog/my-askai-yougarden-case-study-2026)

1. ### Step 1: Show us your setup We review your Solution articles, Freddy persona, custom Q&As, workflows, and handover settings. You give us access; we take care of the setup work.
2. ### Step 2: We move it in 24 hours We connect your knowledge, carry over your settings, and prepare your ticket tests. The 24 hours starts when we have the access and details we need.
3. ### Step 3: Switch when you are ready Review the results with us. Start with internal drafts, then choose the tickets or channels where My AskAI can reply directly.

[Plan my migration   (opens in a new tab)](https://myaskai.com/book-a-demo)

We handle the setup, testing, and switch with you.

| Your Freddy AI setup | In My AskAI | We handle the move |
| --- | --- | --- |
| Solution articles, URLs, and files | Connected knowledge | Connect your Freshdesk content and existing sources |
| Persona and additional instructions | Guidance | Carry over your tone, wording, and support rules |
| Custom Q&As | Custom Answers | Copy your approved question-and-answer pairs |
| AI workflows and connected apps | Tasks and Tools | Rebuild the steps and reconnect the systems you use |
| Fallback and handover settings | Escalation guidance and reply rules | Map when to answer and when to involve your team |

Test My AskAI replies on your own support tickets

Test on your own tickets

## See how your new AI  
would have answered

Backtest My AskAI on historic Freshdesk tickets before it sends a customer reply. Compare the new answers with the ones your team or Freddy AI gave.

- Include repeat email questions, custom Q&As, and requests that need a handoff to the right group.
- Check the answer, tone, and decision to hand off
- Review the source knowledge and fix gaps with our team

[Explore Testing & QA](https://myaskai.com/features/testing-and-qa)

A controlled switch

## Run alongside your current AI

Keep Freddy handling customer replies in Freshdesk while My AskAI creates internal notes. Agents can compare answers, check the tone, and flag changes in their usual inbox.

- Review My AskAI replies inside your existing helpdesk
- Let your agents check and edit a draft before they send it
- Keep direct replies off until you choose to enable them

This parallel notes test is for Freshdesk. If you use Freshchat too, we test first and turn Freddy off there before connecting My AskAI.

[See internal notes and Copilot](https://myaskai.com/features/copilot-internal-note-reply)

Review My AskAI draft replies as internal notes

Plan type

Pro  Scale  Enterprise

Helpdesk

Zendesk  Intercom  HubSpot  Gorgias  Freshdesk  Freshchat

Support tickets/mo

Target AI resolution %

**Show reply and optional-feature assumptions Hide advanced options**

Tickets from chat %

Avg. number of AI replies

AI tags

0  1  2  3

Tasks, tools or images %

My AskAI logo

### My AskAI

$709 / mo (-29%)

Save $291 / mo

**Estimated breakdown**

**Plan:**

$199/mo (~1,000 tickets included)

**Additional usage:**

$510/mo

**Tasks, tools, images:**

$0/mo ($0.02/reply)

**Tags:**

$0/mo ($0.05/tag)

Freshdesk logo

### Freshdesk's Freddy AI

$1,000 / mo

~$0.20 per ticket (session)

[Migration guide Freddy migration guide Plan your switch.   (opens in a new tab)](https://myaskai.com/blog/migrate-from-freddy-ai)

[Your AI, your rules Control your AI replies Set your reply rules.](https://myaskai.com/features/guidance)

## Your migration  
questions,  
answered.

**Do we need to leave Freshdesk?**

No. You keep Freshdesk, your ticket history, and the inbox your team already uses. My AskAI replaces the AI agent inside your helpdesk. We update the AI settings and routing as part of the move.

**What can you do for us in 24 hours?**

Once we have the access and setup details we need, we carry over your AI settings, connect your knowledge, and get My AskAI ready for testing within 24 hours. You choose when to enable direct replies. The setup review includes any custom tasks or channel-specific steps.

**Can we backtest on historic tickets?**

Yes. You can use a sample of past Freshdesk tickets to see how My AskAI would have answered. We help compare those replies with your previous answers, check handoffs and tone, and tune the setup. Historic tests show how it answers those questions; live results also depend on customer follow-ups and connected actions.

**Can we run My AskAI alongside Freddy AI?**

Yes, in Freshdesk. My AskAI drafts internal notes while Freddy continues to handle customer replies. Your team can check those notes without making My AskAI live. Freshchat follows a separate setup and launch plan.

**Will My AskAI match or beat Freddy AI?**

That is our migration commitment. We work with you to match or beat Freddy AI on the quality and performance of your support replies. We agree what to measure, compare the same ticket sample, and tune the setup before you switch. You can review the answers and test results yourself.

**What if we also use Freshchat or Freddy Copilot?**

We include them in the setup review. Freshdesk supports the parallel internal notes test described here. Freshchat needs Freddy turned off before My AskAI connects, so we plan that switch separately. Freddy Copilot and other Freshworks features have their own settings and subscriptions; we review those with you.

**What happens when we are ready to go live?**

We help you change the AI reply settings for the agreed tickets or channels. We switch off the old AI replies for that same scope, check human handoffs, and monitor the first conversations. Keep your existing setup until the move is complete, then review any AI add-ons or contract terms separately from your Freshdesk subscription.

## Ready to move from Freddy AI?

Bring your current setup. We will handle the move and help you test it.

[Start my free trial   (opens in a new tab)](https://myaskai.com/create-account)

[Plan my migration   (opens in a new tab)](https://myaskai.com/book-a-demo)

30-day free trial. No credit card required.

My AskAI