Add AI customer support to Intercom and deflect 75% of your support tickets automatically
No changes needed to your existing setup. Customers are intelligently handed over to your agents in Intercom.
30 day free trial. Full access. No credit card required.
Comparing Intercom's AI support agent with My AskAI's?
Intercom may already have some "AI powered" features, but we're not impressed, and neither should you be.
Intercom's own AI offering
⬇️ Up to 50% of support requests resolved by AI
💰 $0.99 per AI resolution
🫤 Only add websites and Intercom content
❌ No insights generated from conversations
✅ AI agent workspace tools available
✅ Access to live customer data
Intercom + My AskAI's AI agent
✅ Up to 75% of support requests resolved by AI
✅ <$0.1 per conversation (unlimited questions)
✅ Unlimited content to train your AI Agent (Websites, Google Drive, Notion, etc.)
✅ Generates insights from conversations, summarising and grouping common issues
✅ AI agent workspace tools available
✅ New: Access live customer data e.g. recent orders, subscription status
Install My AskAI in Intercom, and automatically deflect up to 75% of your customer support requests with AI
Create your own AI customer support agent (like a chatbot), trained on your company's website and help docs and integrate with Intercom in under 10 minutes.
#1
Create an AI agent in 10 mins — trained on your website or help docs — and connect with your live chat tool
Adds all the pages from your website and help docs
Add unlimited content and as many sites as you want
Automatically updates and adds new pages
Add content from Google Drive, Notion and many more
Install My AskAI from Intercom's Marketplace
#2
Start resolving up to 75% of customer support conversations
Answers any question and gives instant, verified AI answers within Intercom
Available 24/7 to support your global customer base
Works with technical and non-technical questions
Provides relevant links to your help docs for customers to learn more
Answers in under 5 seconds, no more waiting hours for an agent to reply
"Immediately, it was giving excellent answers, way beyond what we’ve seen before."
Seymour Segnit, CEO, Magfast
#3
Intelligent human handover to your existing team's support inbox or workspace
Handover to a human whenever a customer wants
No changes required to your existing live chat, support inbox or agent workspace
AI summary of conversations at handover, so no repetition
See our Intercom setup docs
"Fantastic support, clear documentation, and insanely powerful."
Youssef Hounat, VP of Product, DataSnipper
#4
Every customer conversation becomes an actionable insight
Automatically extracts and groups issues, bugs and feature requests
Email & Slack alerts for new customer insights
No manual tagging, analysis or summarizing required
"Really looking forward to putting time back into our team’s day with conversational insights."
Sam Norman, Chief of Staff, Zinc Work
Make your support team even more productive with our Intercom agent workspace app
Give customer support agents the answer to any question at their finger tips, right within the support inbox or workspace they're already using.
My AskAI can be used by customers, but also by your agents
You can add My AskAI to your Intercom workspace
Agents can get instant AI-powered answers to help them support customer faster and more accurately
See My AskAI in the Intercom App Store
Join 1,000+ companies reducing their support costs and freeing up support agents for more important work
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones
CX and Service Leader
Zinc
Zinc
Read Zinc's case study
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy
Customer Success Manager
Zeffy
Zeffy
Read Zeffy's case study
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions
VP of Customer Experience
Customer.io ($50M+ ARR)
Customer.io ($50M+ ARR)
Read Customer.io's case study
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick
Customer Service Team Lead
Freecash
Freecash
Read FreeCash's case study
“The difference was immediate. Customers get instant answers and our team can dedicate more time to solving complex problems"
“What impressed us most was the flexibility and dedication of the My AskAI team. They never said, 'We can't do that,' and always worked to find a solution that fit our needs. They've helped us solve real problems and shown us how AI can transform customer service”
Benjamin Mepsted
Chief Customer Officer
Swytch Bike
Swytch Bike
Read Swytch Bike's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones
CX and Service Leader
Zinc
Zinc
Read Zinc's case study
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy
Customer Success Manager
Zeffy
Zeffy
Read Zeffy's case study
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions
VP of Customer Experience
Customer.io ($50M+ ARR)
Customer.io ($50M+ ARR)
Read Customer.io's case study
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick
Customer Service Team Lead
Freecash
Freecash
Read FreeCash's case study
Hybrid, AI + Human, customer support — keep using Intercom, but with an AI 1st line of defence
And don't worry, you don't have make any changes to Intercom. Keep your team using the tools they already know and love.
Customer support provided only by AI isn't practical or sensible. Hybrid 'AI-Human' support is the future
Use AI for 75% of your support requests, allowing your team to dedicate more time to customers that deserve a human touch.
AI can't do everything
Most customer questions can be answered by an AI Agent. But sometimes a human support agent is need for more complex requests or high value customers.
You still want to use Intercom
We know that once you have customer support live chat and ticketing setup within your business, you don't want to just rip it out and replace it with another tool.
But, human support is hard to scale
More customers (which is great) means more support requests, which means more staff or stretching you or your team. Which is either expensive or distracting.
An AI agent is just the beginning. See all our other AI customer support features...
Add all your webpages
When you get started we'll get all the webpages from your website and any sub-domains you use for help docs. Learn more about adding your content.
SiteSync
We'll automatically re-sync any changes from all your webpages every week and add any new pages you've added. Learn more about SiteSync.
Access live data
Give access for your AI agent to your live customer or system data. This allows your AI agent to answer questions about a specific customer's subscription, orders, etc.
Zendesk, Gorgias & Freshdesk tickets
Intercom, Gorgias, Zendesk & Freshchat
AI auto-tagging for support tickets
Use your AI agent to automatically tag Zendesk and Intercom tickets, using your tagging taxonomy, custom fields, etc. — saving your team even more time.
Advanced AI agent integration
When installing My AskAI within support platform (Intercom, Zendesk, etc.) you can still configure it to work with existing workflows, trigger, rules and chatflows.
Multi-lingual support
Change the default language and localization of your AI assistant. We currently support over 50 languages, so you can provide fully global AI customer support.
CSAT ratings
Request customer satisfaction scores for each conversation your customers have with your new AI agent. Read more about CSAT ratings.
Slack, API, Zapier...
Boost team productivity by connecting your AI agent to your Slack or Microsoft Teams workspace. Or build on top of our Query API. Learn more about integrations.
Cloud connections
Connect to cloud storage and knowledge base services, such as Google Drive and Notion, to add more knowledge to your AI agent. Learn more about connections.
AI email assistant
Handle most of your support via email? No problem, launch an AI assistant that can automatically reply to your customer's first email. Learn more about AI email assistant.
Custom answers
Create custom answers to specific questions to have more control over your AI agent's response. Learn more about custom actions.
GDPR compliant
All your data is stored with bank-grade encryption (AES-256) and never used to train AI models. Read more about how your data is kept secure.
Data protection
We're fully GDPR compliant. Ensuring your end user data is secure and private, and remains that way. Learn more about our GDPR compliance.
Team access
Add other team members so they can view and manage your AI conversation insights. Learn more about team access.
Insights Dashboard
Every customer conversation is turned into a summarized insight. With similar insights grouped together to save you time.
📊 Example Insights Dashboard for Stripe
📊 Example Insights Dashboard for Stripe
Suggested fixes
When a number of conversations are about the same topic, we'll suggest a fix for your team and send out an email to let you know. Learn more about Suggestions.
Email & Slack alerts
Every time we detect 3 conversations about the same topic, we'll notify your team via email and/or Slack. So you never miss the important stuff. Learn more about notifications.
Frequently Asked Questions
What content types can I add to train my AI agent?
My AskAI supports adding many different types of content to train your AI agent. You can add your entire website and help docs, or upload documents, PDFs and presentations. Your AI agent will be able to answer any question about the content you upload.
What other integrations do you support?
We support a large number of integrations to securely provide your AI agent with your company's content or provide your users and customers access to your AI agent where they need it most. See all our AI integrations.
Can I capture leads or email addresses with my AI agent?
Yes. You can enable 'Lead capture' to require that people using your AI agent provide their email address before chatting and getting answers to their questions.
You can then export the emails captured or connect your own webhook, like Zapier, to add emails into your CRM.
You can then export the emails captured or connect your own webhook, like Zapier, to add emails into your CRM.
How do I create an AI agent using My AskAI?
Creating an AI agent with My AskAI is easy. You can sign up to our 30 day free trial and create your first AI agent in under 5 minutes. You'll then be able to add all your relevant 'knowledge' (like Help Centres, websites, documents) and immediately start asking example customer support questions.
What is My AskAI?
My AskAI allows you to create your own AI agent for customer support. You add all of your company's help docs or internal content so your customers can have instant answers to any question, 24.7. You can add your AI agent to your live chat app e.g. Intercom, your website or integrate within Slack or connect via API.
How secure are My AskAI's AI chatbots?
All uploaded content is stored in isolated containers. All data is encrypted at rest (AES-256) and in transit. Your data is never used for any reason (including AI model training) other than servicing API calls or customer support at your request only. Learn more.
How secure is my data from my integrations?
All processed content from your integrations is stored in isolated containers. All data is encrypted at rest (AES-256) and in transit. Your data is never used for any reason (including AI model training) other than servicing API calls or customer support at your request only. Learn more.
How much does My AskAI cost?
My AskAI has different paid plans to suit different needs and budgets. You can create your first AI agent with our 30 day free trial (no credit card required), where you can access all our features. After your trial, there are 2 monthly plans to choose from, starting from just $60 per month. See all our paid plans
How is My AskAI different from ChatGPT?
For all the amazing things ChatGPT can do, it can't access your company's private content or data. So it can't answer question on how your business or products actually work. With My AskAI, you get the power of ChatGPT, but with an AI agent that knows everything about your company and it's internal or external documentation.
Can I add my AI agent created with My AskAI to my website?
Yes, My AskAI makes it easy to add your custom AI agent to your own website, for your customers. You can embed the chat widget code directly into your pages with just a few lines of HTML. This allows visitors on your site to interact with your AI agent and get instant answers to all their questions directly from the content you uploaded to My AskAI.
What is an AI agent?
An AI agent is an artificial intelligence system that can understand natural language conversations and questions, and provide helpful responses based on its training. My AskAI is an AI agent platform that allows you to build your own personalized AI agent by uploading your own documents, content, manuals, etc. The AI agent then learns from this uploaded content and can answer questions instantly based on the information provided to it.
Reduce support costs. Spend more time on customer success.
Our AI customer support agents are already used by 👇
Use cases
Customer Support AI AgentAI Copilot (Chrome Extension)Automatically tag Zendesk tickets using AIAI Email AssistantIndustries
SaaS / Techecommerce / B2CBlog
Customer.io case study (47% AI deflection)Getting started with AI-first customer supportZeffy case study (84% AI deflection)All blog articlesAll case studiesKnowledge integrations
Google Drive integrationNotion integrationAll integrationsHelp & Support
Help docsFeedback & IssuesPassword resetUseful links
HomePricingCase studiesEnterpriseLoginCustomer support integrations
All AI agent integrationsChrome ExtensionFreshchatFreshdeskGorgiasHubSpotIntercomZendesk (Support Inbox)Zendesk (Messaging)Slack integrationOther support integrations
CrispDixaDriftFrontKustomerLiveChatTawkTidioZoho SalesIQResources & Guides
Guide to AI-First Customer SupportAI Support Agent Vendor ChecklistDirectories
SaaS customer support directory & ratingsAI customer support agent directory (40+ products compared and analysed)How to use Zendesk — Over 30,000 questions answered425 side products driving millions of free visits / moFree AI Tools
AI email reply generatorTurn screenshots into Help DocsCreate OpenAI GPTsLearn More
About usAffiliate programCustomer reviewsChangelogBoring Bits
Privacy PolicyTermsCookiesAcceptable Use