Launch aLiveChatAI chatbot with yourFreshdesk Knowledge Baseusing My AskAI
Connect your Freshdesk Knowledge Base and allow your customers to start ‘chatting’ with all your LiveChat content (like ChatGPT), capable of answering any question about your docs. Saving your customer and your support team time.
Thesmartest companiesare saving their customers 10x more time by connecting Freshdesk Knowledge Base and LiveChat with an AI chatbot
Overview of thisAI agent integration
Freshdesk Knowledge Base
What is Freshdesk Knowledge Base?
Freshdesk's Knowledge Base is a feature that helps businesses create and manage a centralized database of information to provide customers with self-service support.
Find out more about Freshdesk Knowledge Base
Find out more about Freshdesk Knowledge Base
What are the benefits integrating Freshdesk Knowledge Base and an AI chatbot?
Integrating Freshdesk's Knowledge Base with an AI assistant can greatly benefit a SaaS company. By doing so, the company can improve the efficiency of their customer support, as customers can get instant answers to their questions. This means that the company's support team can focus on more complex issues, while the AI assistant handles the simpler ones.
Additionally, integrating the Knowledge Base with an AI assistant can help reduce the workload of the support team, as customers can find answers to their questions without having to contact support. This can lead to faster response times and happier customers.
Furthermore, the integration can help the company save time and resources, as they won't have to manually answer the same questions over and over again. Instead, the AI assistant can handle these queries, freeing up the support team to focus on more pressing issues.
Overall, integrating Freshdesk's Knowledge Base with an AI assistant can be a game-changer for a SaaS company, improving the efficiency of their customer support, reducing workload, and saving time and resources.
Additionally, integrating the Knowledge Base with an AI assistant can help reduce the workload of the support team, as customers can find answers to their questions without having to contact support. This can lead to faster response times and happier customers.
Furthermore, the integration can help the company save time and resources, as they won't have to manually answer the same questions over and over again. Instead, the AI assistant can handle these queries, freeing up the support team to focus on more pressing issues.
Overall, integrating Freshdesk's Knowledge Base with an AI assistant can be a game-changer for a SaaS company, improving the efficiency of their customer support, reducing workload, and saving time and resources.
Challenges you may face by not integrating Freshdesk Knowledge Base
Without integrating an AI assistant with Freshdesk's Knowledge Base, a SaaS company may face several problems.
Firstly, customer support may become inefficient as customers may struggle to find the information they need in the Knowledge Base. This could lead to an increase in support tickets and longer resolution times, which could negatively impact customer satisfaction.
Secondly, without an AI assistant, the company may struggle to keep the Knowledge Base up-to-date and relevant. This could result in outdated information being provided to customers, which could lead to confusion and frustration.
Finally, without an AI assistant, the company may miss out on valuable insights into customer behavior and preferences. This could make it difficult to improve the Knowledge Base and provide better self-service support to customers in the future.
Firstly, customer support may become inefficient as customers may struggle to find the information they need in the Knowledge Base. This could lead to an increase in support tickets and longer resolution times, which could negatively impact customer satisfaction.
Secondly, without an AI assistant, the company may struggle to keep the Knowledge Base up-to-date and relevant. This could result in outdated information being provided to customers, which could lead to confusion and frustration.
Finally, without an AI assistant, the company may miss out on valuable insights into customer behavior and preferences. This could make it difficult to improve the Knowledge Base and provide better self-service support to customers in the future.
How do I integrate Freshdesk Knowledge Base with My AskAI?
After creating your AI assistant, go to the ‘Knowledge' section with your Dashboard and select Freshdesk Knowledge Base to connect and starting syncing your data/content.
Please see ourhelp docs for full setup instructions.
Please see ourhelp docs for full setup instructions.
LiveChat
What is LiveChat?
LiveChat is a software tool that enables businesses to communicate with their website visitors in real-time through a chat interface. It is used to provide customer support, answer questions, and increase sales conversions.
Find out more about LiveChat
Find out more about LiveChat
What are the benefits integrating LiveChat and an AI chatbot?
Integrating LiveChat with an AI assistant can greatly benefit a SaaS company. By connecting LiveChat with an AI assistant, the company can improve the efficiency of their customer support. The AI assistant can handle simple queries and frequently asked questions, freeing up the customer support team to focus on more complex issues.
Additionally, the integration can help the company increase sales conversions by providing personalized recommendations to website visitors based on their browsing behavior. The AI assistant can analyze the visitor's behavior and suggest relevant products or services, increasing the chances of a sale.
Furthermore, the integration can help the company gather valuable insights about their customers. The AI assistant can analyze the chat transcripts and provide the company with data on customer preferences, pain points, and frequently asked questions. This information can be used to improve the company's products and services, as well as their customer support.
Overall, integrating LiveChat with an AI assistant can help a SaaS company improve their customer support efficiency, increase sales conversions, and gather valuable customer insights.
Additionally, the integration can help the company increase sales conversions by providing personalized recommendations to website visitors based on their browsing behavior. The AI assistant can analyze the visitor's behavior and suggest relevant products or services, increasing the chances of a sale.
Furthermore, the integration can help the company gather valuable insights about their customers. The AI assistant can analyze the chat transcripts and provide the company with data on customer preferences, pain points, and frequently asked questions. This information can be used to improve the company's products and services, as well as their customer support.
Overall, integrating LiveChat with an AI assistant can help a SaaS company improve their customer support efficiency, increase sales conversions, and gather valuable customer insights.
Challenges you may face by not integrating LiveChat
Without integrating an AI assistant with LiveChat, a SaaS company could face several problems in customer support.
Firstly, the company may struggle to respond to customer queries in a timely manner, leading to frustrated customers and potentially lost sales.
Secondly, without an AI assistant to help manage the influx of customer queries, the company may struggle to keep track of customer interactions and may miss important details or requests.
Thirdly, the lack of automation in customer support could lead to inefficiencies and increased costs, as the company may need to hire additional staff to manage the workload.
Overall, integrating an AI assistant with LiveChat can help streamline customer support, improve response times, and ultimately lead to a better customer experience.
Firstly, the company may struggle to respond to customer queries in a timely manner, leading to frustrated customers and potentially lost sales.
Secondly, without an AI assistant to help manage the influx of customer queries, the company may struggle to keep track of customer interactions and may miss important details or requests.
Thirdly, the lack of automation in customer support could lead to inefficiencies and increased costs, as the company may need to hire additional staff to manage the workload.
Overall, integrating an AI assistant with LiveChat can help streamline customer support, improve response times, and ultimately lead to a better customer experience.
How do I integrate LiveChat with My AskAI?
After creating your AI assistant and adding some content, go to your Dashboard and select ‘Integrations’. You can then activate the LiveChat integration.
Please see ourhelp docs for full setup instructions.
Please see ourhelp docs for full setup instructions.
Give your customersinstant answersfrom your internal docs or content, 24/7(allowing them to focus onthe stuff that really matters)
⚡ Lightning-Fast Setup
Add all your relevant docs, webpages, content or data in a few minutes to train your AI chatbot.
📖 Instant, factual, answers
Get answers, from your docs, data and content, with clear source references showing you exactly where the answer came from.
🌎 Launch where you need it most
Give your customers access to your AI chatbot — adding it to your website, Slack Workspace or connect via API in minutes.
We work with your existing live chat tools, like Intercom and Zendesk
Your team is already trained on your well established live chat tools. These tools are also deeply integrated into your company and how you handle support requests.
Instead of replacing these, My AskAI integrates with these tools. Our AI assistant will intelligently show and hide your live chat tool when a human handover is needed. And you don't need to change anything on your existing website.
Learn more about AI + Human customer support
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
Zeffy
Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
Zinc
Read Zinc's case study
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
Customer.io($50M+ ARR)
Read Customer.io's case study
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
Freecash
Read FreeCash's case study
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
Zeffy
Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
Zinc
Read Zinc's case study
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
Customer.io($50M+ ARR)
Read Customer.io's case study
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
Freecash
Read FreeCash's case study
Integrations are just the begining, we've got everything you need toreduce customer support ticketsby up to 75%
Add all your webpages
When you get started we'll get all the webpages from your website and any sub-domains you use for help docs.Learn more about adding your content.
SiteSync
We'll automatically re-sync any changes from all your webpages every week and add any new pages you've added.Learn more about SiteSync.
Launch on your site
With one line of code, you can add your AI agent to your website. Either as a floating chat bubble or within a page's content.Learn more about adding to your website.
Add to Intercom, Zendesk & HubSpot
Integrate My AskAI directly within yourIntercom,Zendesk live chat/tickets, orHubSpotlive chat widget with our apps available on the official App Stores.
Auto-tagging Zendesk tickets
Use your AI agent toautomatically tag new Zendesk tickets, using your tagging taxonomy, custom fields, etc. — saving your team even more time.
Intelligent AI to Human Handover
If the AI agent can't help, customers can request a person. We'll summarize the chat and handover to your support agents.Learn more.
Handover to existing email or help site
If you don't use live chat, customer conversations can be handed off to a support email or you can provide a support page.Learn more about Human Handover.
Lead capture
Capture email addresses from people chatting with your AI agent and generate new leads for your business. Export leads or connect a webhook e.g. Zapier.Learn more.
Multi-lingual support
Change the default language and localization of your AI assistant. We currently support over 50 languages, so you can provide fully global AI customer support.
Site Search
Site Search allows your customers to not only ask questions in conversation, but also search your entire site quickly and accurately, using natural language. Learn more aboutSite Search.
Starter actions
Starter actions let users take quick actions, like booking a demo call, where you can define a specific webpage for them to open. Learn more aboutstarter actions.
CSAT ratings
Request customer satisfaction scores for each conversation your customers have with your new AI agent.Read more about CSAT ratings.
Slack, API, Zapier...
Boost team productivity by connecting your AI agent to your Slack or Microsoft Teams workspace. Or build on top of our Query API. Learn more aboutintegrations.
Cloud connections
Connect to cloud storage and knowledge base services, such as Google Drive and Notion, to add more knowledge to your AI agent. Learn more aboutconnections.
AI email assistant
Handle most of your support via email? No problem, launch an AI assistant that can automatically reply to your customer's first email.Learn more about AI email assistant.
Custom answers
Create custom answers to specific questions to have more control over your AI agent's response. Learn more aboutcustom actions.
Custom branding
We'll automatically get your brand logo and colour palette (which you can edit) to customize your AI agent, just like magic.Learn more about Customization.
GDPR compliant
All your data is stored with bank-grade encryption (AES-256) andneverused to train AI models.Read more about how your data is kept secure.
Data protection
We're fully GDPR compliant. Ensuring your end user data is secure and private, and remains that way.Learn more about our GDPR compliance.
Team access
Add other team members so they can view and manage your AI conversation insights.Learn more about team access.
Insights Dashboard
Every customer conversation is turned into a summarized insight. With similar insights grouped together to save you time.
📊 Example Insights Dashboard for Stripe
📊 Example Insights Dashboard for Stripe
Suggested fixes
When a number of conversations are about the same topic, we'll suggest a fix for your team and send out an email to let you know. Learn more aboutSuggestions.
Email & Slack alerts
Every time we detect 3 conversations about the same topic, we'll notify your team via email and/or Slack. So you never miss the important stuff.Learn more about notifications.
AffordableAI customer support agentwithin your existing live chat
Reduce support costs and let your team stay focus on customer retention with your new customer support assistant,powered by AI.
30 day free trial. Full access. No credit card required.
Our AI customer support agents are already used by 👇
Frequently Asked Questions
What other integrations do you support?
We support a large number of integrations to securely provide your AI agent with your company's content or provide your users and customers access to your AI agent where they need it most. Seeall our AI integrations.
How secure is my data from my integrations?
All processed content from your integrations is stored in isolated containers. All data is encrypted at rest (AES-256) and in transit. Your data is never used for any reason (including AI model training) other than servicing API calls or customer support at your request only.Learn more.
What is an AI agent?
An AI agent is an artificial intelligence system that can understand natural language conversations and questions, and provide helpful responses based on its training. My AskAI is an AI agent platform that allows you to build your own personalized AI agent by uploading your own documents, content, manuals, etc. The AI agent then learns from this uploaded content and can answer questions instantly based on the information provided to it.
What are the most popular integrations?
Website widgets - To provide answers directly on a company's website.
Slack/Teams integrations - To answer questions within workplace messaging/collaboration apps.
Google Drive - To sync and search content already stored in Drive folders.
Internal documentation systems - Like connecting an AI to internal Confluence, SharePoint or Notion workspaces.
Customer support platforms - Integrating an AI into existing support helpdesks or ticketing tools.
API access - For advanced users to fully control the AI through custom workflows and apps.
Slack/Teams integrations - To answer questions within workplace messaging/collaboration apps.
Google Drive - To sync and search content already stored in Drive folders.
Internal documentation systems - Like connecting an AI to internal Confluence, SharePoint or Notion workspaces.
Customer support platforms - Integrating an AI into existing support helpdesks or ticketing tools.
API access - For advanced users to fully control the AI through custom workflows and apps.
Why should I integrate my tools with an AI agent?
There are a few key benefits to integrating internal tools and documents with an AI agent:
Faster answers - Employees and customers can get instant answers without searching through various documents and tools. This saves significant time.
Centralized knowledge - All relevant information is consolidated in one place through the AI agent, making it easy for anyone to access.
Always available - The AI agent can be accessed 24/7 from any device, unlike static documentation.
Searchable content - Uploaded content becomes fully-searchable and discoverable through natural language conversations with the AI.
Usage analytics - Integrations allow tracking how the AI agent is used and which questions are most common, to further improve over time.
Faster answers - Employees and customers can get instant answers without searching through various documents and tools. This saves significant time.
Centralized knowledge - All relevant information is consolidated in one place through the AI agent, making it easy for anyone to access.
Always available - The AI agent can be accessed 24/7 from any device, unlike static documentation.
Searchable content - Uploaded content becomes fully-searchable and discoverable through natural language conversations with the AI.
Usage analytics - Integrations allow tracking how the AI agent is used and which questions are most common, to further improve over time.
Reduce support costs.Spend more time on customer success.
Our AI customer support agents are already used by 👇
Use cases
Customer Support AI AgentInternal Knowledge Base AI AssistantAI Email AssistantAI Copilot (Chrome Extension)Automatically tag Zendesk tickets using AIIndustries
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