Launch a Make AI chatbot with your Confluence using My AskAI
Connect your Confluence and allow your team to start ‘chatting’ with all your Make content (like ChatGPT), capable of answering any question about your docs. Saving your customer and your support team time.
The smartest companies are saving their team 10x more time by connecting Confluence and Make with an AI chatbot
Overview of this AI agent integration
Confluence
What is Confluence?
Confluence is a collaboration wiki tool used to help teams to collaborate and share knowledge efficiently. With Confluence, you can create, share, and collaborate on projects all in one place.
Find out more about Confluence
Find out more about Confluence
What are the benefits integrating Confluence and an AI chatbot?
Integrating Confluence with an AI assistant can greatly benefit a SaaS company. By connecting Confluence with an AI assistant, the company can improve the efficiency of their customer support.
The AI assistant can help customers find the information they need quickly and easily by searching through Confluence's vast knowledge base. This will reduce the workload on customer support agents and allow them to focus on more complex issues.
Additionally, the integration can help streamline internal communication and collaboration. The AI assistant can help team members find the information they need within Confluence, reducing the time spent searching for information and increasing productivity.
Overall, integrating Confluence with an AI assistant can help a SaaS company improve their customer support efficiency and internal collaboration, leading to increased productivity and customer satisfaction.
The AI assistant can help customers find the information they need quickly and easily by searching through Confluence's vast knowledge base. This will reduce the workload on customer support agents and allow them to focus on more complex issues.
Additionally, the integration can help streamline internal communication and collaboration. The AI assistant can help team members find the information they need within Confluence, reducing the time spent searching for information and increasing productivity.
Overall, integrating Confluence with an AI assistant can help a SaaS company improve their customer support efficiency and internal collaboration, leading to increased productivity and customer satisfaction.
Challenges you may face by not integrating Confluence
Without integrating an AI assistant, a SaaS company using Confluence may face inefficiencies in customer support.
Customers may struggle to navigate the wiki tool and require assistance from support staff, leading to longer wait times and increased workload for the support team.
Without AI assistance, support staff may struggle to efficiently locate and access the necessary information to assist customers, leading to longer resolution times and potentially dissatisfied customers.
Additionally, without AI assistance, the company may miss out on valuable insights and data that could be used to improve the product and customer experience.
Customers may struggle to navigate the wiki tool and require assistance from support staff, leading to longer wait times and increased workload for the support team.
Without AI assistance, support staff may struggle to efficiently locate and access the necessary information to assist customers, leading to longer resolution times and potentially dissatisfied customers.
Additionally, without AI assistance, the company may miss out on valuable insights and data that could be used to improve the product and customer experience.
How do I integrate Confluence with My AskAI?
After creating your AI assistant, go to the ‘Knowledge' section with your Dashboard and select Confluence to connect and starting syncing your data/content.
Please see our help docs for full setup instructions.
Please see our help docs for full setup instructions.
Make
What is Make?
Make is an online automation tool that allows you to connect your favorite apps, such as Gmail, Slack, Mailchimp, and more. You can automate parts of your business or personal tasks by creating workflows known as workflows.
Find out more about Make
Find out more about Make
What are the benefits integrating Make and an AI chatbot?
Integrating Make with an AI assistant can greatly benefit a SaaS company. By automating parts of their business or personal tasks, they can save time and increase efficiency.
One major benefit is improving the efficiency of their customer support. With an AI assistant, customer inquiries can be automatically routed to the appropriate department or agent, reducing response times and improving customer satisfaction.
Additionally, integrating Make with an AI assistant can help the company streamline their workflows and reduce manual tasks. This can lead to increased productivity and cost savings.
Overall, integrating Make with an AI assistant can help a SaaS company improve their operations and provide better customer support, ultimately leading to increased success and growth.
One major benefit is improving the efficiency of their customer support. With an AI assistant, customer inquiries can be automatically routed to the appropriate department or agent, reducing response times and improving customer satisfaction.
Additionally, integrating Make with an AI assistant can help the company streamline their workflows and reduce manual tasks. This can lead to increased productivity and cost savings.
Overall, integrating Make with an AI assistant can help a SaaS company improve their operations and provide better customer support, ultimately leading to increased success and growth.
Challenges you may face by not integrating Make
Without integrating an AI assistant, the SaaS company using Make would face several customer support inefficiencies.
Firstly, customers may struggle to understand how to use the tool effectively, leading to a high volume of support requests.
Secondly, without an AI assistant, customer support agents would need to manually handle each support request, which could be time-consuming and lead to longer wait times for customers.
Thirdly, without customer data in the product, support agents may struggle to provide personalized support, leading to a lower quality of service.
Overall, integrating an AI assistant would help the SaaS company provide more efficient and personalized customer support, leading to higher customer satisfaction and retention.
Firstly, customers may struggle to understand how to use the tool effectively, leading to a high volume of support requests.
Secondly, without an AI assistant, customer support agents would need to manually handle each support request, which could be time-consuming and lead to longer wait times for customers.
Thirdly, without customer data in the product, support agents may struggle to provide personalized support, leading to a lower quality of service.
Overall, integrating an AI assistant would help the SaaS company provide more efficient and personalized customer support, leading to higher customer satisfaction and retention.
How do I integrate Make with My AskAI?
After creating your AI assistant and adding some content, go to your Dashboard and select ‘Integrations’. You can then activate the Make integration.
Please see our help docs for full setup instructions.
Please see our help docs for full setup instructions.
Give your team instant answers from your internal docs or content, 24/7 (allowing them to focus on the stuff that really matters)
⚡ Lightning-Fast Setup
Add all your relevant docs, webpages, content or data in a few minutes to train your AI chatbot.
📖 Instant, factual, answers
Get answers, from your docs, data and content, with clear source references showing you exactly where the answer came from.
🌎 Launch where you need it most
Give your team access to your AI chatbot — adding it to your website, Slack Workspace or connect via API in minutes.
Join 250+ eCommerce and SaaS businesses using our AI support agents to automate their support
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones
CX and Service Leader
Zinc
Zinc
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy
Customer Success Manager
Zeffy
Zeffy
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions
VP of Customer Experience
Customer.io ($50M+ ARR)
Customer.io ($50M+ ARR)
“The difference was immediate. Customers get instant answers and our team can dedicate more time to solving complex problems"
“What impressed us most was the flexibility and dedication of the My AskAI team. They never said, 'We can't do that,' and always worked to find a solution that fit our needs. They've helped us solve real problems and shown us how AI can transform customer service”
Benjamin Mepsted
Chief Customer Officer
Swytch Bike
Swytch Bike
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick
Customer Service Team Lead
Freecash
Freecash
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones
CX and Service Leader
Zinc
Zinc
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy
Customer Success Manager
Zeffy
Zeffy
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions
VP of Customer Experience
Customer.io ($50M+ ARR)
Customer.io ($50M+ ARR)
“The difference was immediate. Customers get instant answers and our team can dedicate more time to solving complex problems"
“What impressed us most was the flexibility and dedication of the My AskAI team. They never said, 'We can't do that,' and always worked to find a solution that fit our needs. They've helped us solve real problems and shown us how AI can transform customer service”
Benjamin Mepsted
Chief Customer Officer
Swytch Bike
Swytch Bike
Integrations are just the begining, we've got everything you need to reduce customer support tickets by up to 75%
Custom answers
Create custom answers to specific questions to have more control over your AI agent's response. Learn more about custom actions.
Suggested fixes
When a number of conversations are about the same topic, we'll suggest a fix for your team and send out an email to let you know. Learn more about Suggestions.
Agent instructions
Control your AI agent's personality and tone of voice to match your brand. Learn more about custom instructions.
Access live customer data
Give access for your AI agent to your live customer, Shopify, or system data. So your AI agent can answer questions about recent orders for example. Learn more.
Data protection & GDPR compliance
We're fully GDPR compliant. Ensuring your end user data is secure and private, and remains that way. Learn more about our GDPR compliance.
Intelligent AI to human handover
If the AI agent can't help, customers can request a person. They'll then be transferred to one of your support agents. Learn more.
Show all features
Affordable AI customer support agent within your existing live chat
Reduce support costs and let your team stay focus on customer retention with your new customer support assistant, powered by AI.
30 day free trial, full access, no credit card required
Frequently Asked Questions
What other integrations do you support?
We support a large number of integrations to securely provide your AI agent with your company's content or provide your users and customers access to your AI agent where they need it most. See all our AI integrations.
How secure is my data from my integrations?
All processed content from your integrations is stored in isolated containers. All data is encrypted at rest (AES-256) and in transit. Your data is never used for any reason (including AI model training) other than servicing API calls or customer support at your request only. Learn more.
What is an AI agent?
An AI agent is an artificial intelligence system that can understand natural language conversations and questions, and provide helpful responses based on its training. My AskAI is an AI agent platform that allows you to build your own personalized AI agent by uploading your own documents, content, manuals, etc. The AI agent then learns from this uploaded content and can answer questions instantly based on the information provided to it.
What are the most popular integrations?
Website widgets - To provide answers directly on a company's website.
Slack/Teams integrations - To answer questions within workplace messaging/collaboration apps.
Google Drive - To sync and search content already stored in Drive folders.
Internal documentation systems - Like connecting an AI to internal Confluence, SharePoint or Notion workspaces.
Customer support platforms - Integrating an AI into existing support helpdesks or ticketing tools.
API access - For advanced users to fully control the AI through custom workflows and apps.
Slack/Teams integrations - To answer questions within workplace messaging/collaboration apps.
Google Drive - To sync and search content already stored in Drive folders.
Internal documentation systems - Like connecting an AI to internal Confluence, SharePoint or Notion workspaces.
Customer support platforms - Integrating an AI into existing support helpdesks or ticketing tools.
API access - For advanced users to fully control the AI through custom workflows and apps.
Why should I integrate my tools with an AI agent?
There are a few key benefits to integrating internal tools and documents with an AI agent:
Faster answers - Employees and customers can get instant answers without searching through various documents and tools. This saves significant time.
Centralized knowledge - All relevant information is consolidated in one place through the AI agent, making it easy for anyone to access.
Always available - The AI agent can be accessed 24/7 from any device, unlike static documentation.
Searchable content - Uploaded content becomes fully-searchable and discoverable through natural language conversations with the AI.
Usage analytics - Integrations allow tracking how the AI agent is used and which questions are most common, to further improve over time.
Faster answers - Employees and customers can get instant answers without searching through various documents and tools. This saves significant time.
Centralized knowledge - All relevant information is consolidated in one place through the AI agent, making it easy for anyone to access.
Always available - The AI agent can be accessed 24/7 from any device, unlike static documentation.
Searchable content - Uploaded content becomes fully-searchable and discoverable through natural language conversations with the AI.
Usage analytics - Integrations allow tracking how the AI agent is used and which questions are most common, to further improve over time.
Start using the most affordable AI agent today and automate 75% of your tickets
Get set up in minutes, no developers required.
Our AI customer support agents are already used by 👇
Use cases
Customer Support AI AgentAI Copilot (Chrome Extension)Automatically tag Zendesk tickets using AIAI Email AssistantIndustries
SaaS / Techecommerce / B2CBlog
Customer.io case study (47% AI deflection)Getting started with AI-first customer supportZeffy case study (84% AI deflection)All blog articlesAll case studiesKnowledge integrations
Google Drive integrationNotion integrationAll integrationsHelp & Support
Help docsFeedback & IssuesPassword resetUseful links
HomePricingCase studiesEnterpriseLoginCustomer support integrations
All AI agent integrationsChrome ExtensionFreshchatFreshdeskGorgiasHubSpotIntercomZendesk (Support Inbox)Zendesk (Messaging)Slack integrationOther support integrations
CrispDixaDriftFrontKustomerLiveChatTawkTidioZoho SalesIQResources & Guides
Guide to AI-First Customer SupportAI Support Agent Vendor ChecklistDirectories
SaaS customer support directory & ratingsTips & FAQs on how to use ZendeskAI customer support agent directory (40+ products compared and analysed)425 side products driving millions of free visits / moFree AI Tools
AI email reply generatorTurn screenshots into Help DocsCreate OpenAI GPTsLearn More
About usAffiliate programCustomer reviewsChangelogBoring Bits
Privacy PolicyTermsCookiesAcceptable Use