--- title: "Enterprise Ready AI For Customer Support | My AskAI" description: "Set up AI customer support for your organisation at scale. Work with My AskAI on your requirements, integrations and monthly ticket volume." url: https://myaskai.com/enterprise --- [Rated 4.5 out of 5 on G2. Leading AI agent for CS (opens in a new tab)](https://www.g2.com/products/my-askai/reviews) # Reduce AI support costs across 30,000+ monthly tickets. Already using Fin or Zendesk AI? Test My AskAI within your existing helpdesk, with rollout support for your team. **Try for free, with no commitments, for 30 days.** [Book a demo call (opens in a new tab)](https://myaskai.com/book-a-demo) [Get security documents (opens in a new tab)](https://trust.myaskai.com/) [Read the TravelJoy case study: TravelJoy **80%** vs **24%** My AskAIZendesk AI “This dramatic improvement has elevated the overall quality of service.” Alan Pugh · Head of Customer Service (opens in a new tab)](https://myaskai.com/blog/my-askai-traveljoy-case-study-2026) [Read the GiveCard case study: GiveCard **95%** AI resolution (opens in a new tab)](https://myaskai.com/blog/my-askai-givecard-case-study) [Read the Honeygain case study: Honeygain **90%** AI resolution (opens in a new tab)](https://myaskai.com/blog/my-askai-honeygain-case-study) [Read the Prop trading firm case study: Prop trading firm **~76,500** tickets resolved by AI each month 73% AI resolution · ~105,000 monthly tickets (opens in a new tab)](https://myaskai.com/blog/high-volume-ai-customer-support-case-study) [Read the YouGarden case study: YouGarden “What impressed us most was how accurately the AI reflects our tone, policies, and product knowledge.” Mamunur Rahman · Head of Customer Service (opens in a new tab)](https://myaskai.com/blog/my-askai-yougarden-case-study-2026) [Read the Edel Optics case study: Edel Optics **25%**Before **79%**AI resolution (opens in a new tab)](https://myaskai.com/blog/my-askai-edel-optics-case-study-2026) [Read the Apartment List case study: Apartment List **76%** AI resolution (opens in a new tab)](https://myaskai.com/blog/my-askai-apartment-list-case-study-2026) [Read the Inspire Uplift case study: Inspire Uplift “…when a support agent needs to step in, they already have the information they need to resolve the issue quickly and accurately.” Aaron Wallace · Co-founder (opens in a new tab)](https://myaskai.com/blog/my-askai-inspire-uplift-case-study) [Read the RecruitCRM case study: RecruitCRM **35%**Before **68%**AI resolution (opens in a new tab)](https://myaskai.com/blog/my-askai-recruitcrm-case-study-2026) [Read the Swytch Bike case study: Swytch Bike **81%** AI resolution (opens in a new tab)](https://myaskai.com/blog/my-askai-swytch-case-study-2026) [See all customer stories (opens in a new tab)](https://myaskai.com/blog/tags/case-study-posts) - ### Resolution-based pricing gets expensive Our conversation-based pricing works out to be 2-10x cheaper than Zendesk or Intercom’s. - ### Test in confidence before launch Try out your AI agent on past tickets to see how it performs. Email us a list of test questions to evaluate for free. - ### Nothing quite works for your existing setup Review your integration needs with our team. Agree the scope and timing before rollout. - ### Start with 'draft' replies for human agents Use our 'draft' replies feature for your human agents. Or let them use our [Chrome Extension Copilot](https://support.myaskai.com/features/integrations/chrome-extension). - ### Can’t add the knowledge you want to add We won’t lock you into any platforms with the widest selection of knowledge sources. - ### Controlled, phased rollout Start by launching your AI agent to free users only or let your AI agent respond to a specific % of tickets. - Try our full service and product for 30 days, for free with no commitments - Dedicated success manager and support SLAs - White glove setup & onboarding - Dedicated helpdesk (e.g. Zendesk/Intercom) engineer for setup - Monthly account audit report (issues & opportunities) - 99.99% uptime - Unlimited AI agents e.g. train an AI agent for each business unit or product line - Conversation tagging and sentiment scoring (all tracked within Zendesk and Intercom) - Limited rollout e.g. start with only 10% of your tickets - Utilize Tasks to automate high impact support processes - Upload a list of example questions to evaluate our AI agent - SOC-2 (Type II) certified - HIPAA, with a signed Business Associate Agreement (BAA) - Unlimited team seats - Discounted volume pricing - Invoice billing (monthly, quarterly, annually) - White-label options - Full multilingual localization capabilities - Custom payment options, including invoicing - Custom feature requests - Custom integrations and APIs - Try us out for up to 30 days, no risk. Your AI agent can draft replies for your agents or reply directly to customers. - We'll import the last ~50 real support tickets from your inbox and show you how your AI agent would have replied. - Check out our detailed comparisons against: [Intercom Fin AI (opens in a new tab)](https://myaskai.com/blog/my-askai-intercom-fin-ai-agent-comparison-2026?utm_source=landing_page), [Zendesk AI (opens in a new tab)](https://myaskai.com/blog/my-askai-zendesk-ai-agent-comparison-2026?utm_source=landing_page), [HubSpot's Breeze AI (opens in a new tab)](https://myaskai.com/blog/my-askai-hubspot-breeze-ai-agent-comparison-2026?utm_source=landing_page), [Freshdesk's Freddy AI (opens in a new tab)](https://myaskai.com/blog/my-askai-freshdesk-freddy-ai-agent-comparison-2026?utm_source=landing_page) and [Gorgias's Automate AI (opens in a new tab)](https://myaskai.com/blog/my-askai-gorgias-ai-automate-agent-comparison-2026?utm_source=landing_page). - Or, if you need to research more before deciding, take a look at our [Getting Started with AI Guide](https://myaskai.com/resources/your-guide-to-ai-first-customer-support) and [AI Vendor Checklist](https://myaskai.com/resources/get-your-ai-customer-support-agent-vendor-checklist). [Book a demo call (opens in a new tab)](https://myaskai.com/book-a-demo) - ### Enterprise SLAs We’ll give you our Enterprise SLAs for support and platform uptime. - ### Founder Support You’ll be set up by our founders and have regular calls with them. - ### Private Slack We’ll invite you into our private Slack so you can get the fastest answers. - SOC 2 (Type II) compliant (view [Trust Center](https://trust.myaskai.com/)) - GDPR compliant with data portability and deletion available - HIPAA support on Enterprise with a signed Business Associate Agreement (BAA) - All data encrypted in transit using TLS and at rest using AES-256 - SSO with Google, user roles and permissions - No customer data ever used to train external models - All infrastructure with SOC-2 compliant vendors [Get security documents (opens in a new tab)](https://trust.myaskai.com/) Approved App Store Partner ## Add an AI agent to your existing customer service helpdesk Our AI agents integrate directly (and quickly) into [Intercom](https://myaskai.com/ai-agent-integration/intercom), [Zendesk](https://myaskai.com/ai-agent-integration/zendesk-tickets), [Gorgias](https://myaskai.com/ai-agent-integration/gorgias), [Freshdesk](https://myaskai.com/ai-agent-integration/freshdesk) and [HubSpot](https://myaskai.com/ai-agent-integration/hubspot). No developers required. Only $0.10 per support ticket. - [Intercom logo for AI agent integration with My AskAI](https://myaskai.com/ai-agent-integration/intercom) - [Zendesk logo for AI agent integration with My AskAI](https://myaskai.com/ai-agent-integration/zendesk-tickets) - [Gorgias logo for AI agent integration with My AskAI](https://myaskai.com/ai-agent-integration/gorgias) - [Freshdesk logo for AI agent integration with My AskAI](https://myaskai.com/ai-agent-integration/freshdesk) - [HubSpot logo for AI agent integration with My AskAI](https://myaskai.com/ai-agent-integration/hubspot) Download PDF Copy link Assumptions: 30,000 tickets/mo · 2.5 AI replies per ticket · human handling $1.67/ticket (20 agents × $2,500/mo) · My AskAI Enterprise at $4,899/mo at 75% resolution · self-build: 2 engineers × $7,500/mo for 2 months, then 0.2 FTE upkeep, resolving 15 points below My AskAI · 12-month view · myaskai.com/pricing ### Your situation Monthly tickets AI replies per ticket typical is 2–3 Human handling cost Per ticket Per agent Cost per agent ($/mo) fully loaded: salary, tooling, management Number of agents how many agents handle this volume today ≈ $1.67 per human-handled ticket Engineer fully-loaded cost ($/mo) $7,500/mo = $90k/yr **Advanced assumptions** My AskAI plan Enterprise · auto Auto (from volume) Pro (unavailable above 5,000) Scale Enterprise $4,899/mo computed — exact quote at myaskai.com/pricing Enterprise per-reply rate ($) discounted volume pricing — negotiated per deal Exact My AskAI quote ($/mo) About the exact quote Get an exact figure from the calculator at myaskai.com/pricing optional — replaces the computed plan price Tickets from chat (%) email tickets bill one extra reply AI tags +$0.05 per ticket per tag Tasks, tools or images (%) +$0.02 per reply on affected tickets DIY LLM cost per reply ($) 1–2 LLM calls per reply My AskAI resolution rate (%) the 60% money-back guarantee is the floor; case studies run 60–84% DIY resolution gap (points below My AskAI) About DIY resolution gap (points below My AskAI) My AskAI makes ~10 LLM calls per reply (query rewriting, reranking, groundedness checks, validation). A 1–2 call build typically lands 10-15 points lower. Months to build v1 About Months to build v1 AI-assisted coding gets a demo fast — evals, guardrails and edge cases are what take time Engineers on the build Ongoing maintenance (FTE) About Ongoing maintenance (FTE) model deprecations, helpdesk API changes, KB drift, prompt regressions Time horizon (months) 12 24 36 **Why 10 LLM calls?** Each reply runs query rewriting, retrieval reranking, groundedness checks, and answer validation. It's why our raw cost per reply is ~3–4× a naive build's — and why the resolution gap exists. My AskAI pricing mirrors the calculator at [myaskai.com/pricing](https://myaskai.com/pricing): Pro $199/mo (~1,000 tickets included), Scale $499/mo (~2,000 included), Enterprise from $999/mo with negotiated volume rates. Pricing is per reply ($0.06 on Pro, $0.05 on Scale/Enterprise); email tickets bill one extra reply, and AI tags or tasks/tools/images are add-ons. For an exact quote use the pricing page and paste it into the override field. ### Saved by choosing My AskAI $142,212 over 12 months, compared with building it yourself — including the build cost and the resolution-rate gap #### Self-build set-up cost $95,202 $30,000 of engineering + $65,202 of savings missed during the 2-month build, when you could already be live on My AskAI. #### A self-build must hit How this is worked out The math: Building saves $4,299/mo on software ($4,899 My AskAI − $600 LLM costs), but adds $1,500/mo of upkeep → $2,799/mo advantage. Each resolution point is worth $500/mo (1% of 30,000 tickets × $1.67). $2,799 ÷ $500 = 5.6 points of headroom. 75% − 5.6 = 69.4% to break even. 69% resolution just to break even versus My AskAI (at 75%). #### Time to go live Days vs 2 months My AskAI deploys in days; the build answers nothing until v1 ships. ### Monthly cost, side by side | | Humans only | My AskAI | Self-build | | --- | --- | --- | --- | | Monthly tickets | 30,000 | 30,000 | 30,000 | | AI resolution rate | — | 75% | 60% | | Tickets resolved by AI | 0 | 22,500 | 18,000 | | AI software / LLM cost | $0 | $4,899 | $600 | | Engineering upkeep | $0 | $0 | $1,500 | | Tickets still needing humans | 30,000 | 7,500 | 12,000 | | Cost per human-handled ticket | $1.67 | $1.67 | $1.67 | | Human support cost | $50,000 | $12,500 | $20,000 | | Total monthly cost | $50,000 | $17,399 | $22,100 | | Monthly savings vs humans only | — | $32,601 | $27,900 | On top of this, the self-build needs 2 months and $30,000 of engineering before it answers its first ticket — My AskAI goes live in days. The headline number above includes both. ### What else comes with building None of this is priced into the numbers above. - **Maintenance, forever.** Model deprecations, helpdesk API changes, knowledge-base drift, prompt regressions. The 0.2-FTE default is the steady state, not the bad month. - **Focus.** The engineers on this aren't shipping your roadmap. An internal support agent becomes a product with one customer, a backlog, and an on-call rota. - **Model churn.** A new frontier model lands every few months. Each swap means re-running evals, retuning prompts, and revalidating edge cases — or falling behind on quality and cost. - **Evals and guardrails.** The demo is the easy 20%. Groundedness checks, hallucination containment, and QA against real tickets are the long tail that takes the months. - **The agent is only half the product.** Around the AI itself sits a platform: dashboards showing what got resolved and what didn't, tools to test changes safely, spot knowledge gaps, and tune guardrails. A self-build ships the agent without the controls for managing and improving it — or you build those too. - **A widening gap.** A vendor ships improvements weekly — integrations, task execution, analytics, resolution-rate gains learned across hundreds of customers. A solo build only improves when someone works on it. A small look at the full list ## Why My AskAI? We've got 22 reasons. Better pricing, same or better quality as your existing AI support, easy setup, and more ways to help your team. See what makes us different. [Explore all 22 reasons](https://myaskai.com/22-reasons) 1. We're 5-8× cheaper than the AI already sitting in your helpdesk. 2. You don't have to switch helpdesk. 3. 250+ businesses, 1.9m+ tickets resolved 4. Your bill won't rise as the AI gets better. 5. Live in an afternoon, and you don't even need a developer 6. Deeply trained on everything your team knows. 7. Resolve every customer issue, no matter how complex. 8. It answers from your live customer data, not just your help docs. 9. It learns from every escalation, with nobody doing anything. 10. 92 product updates in the last three months. 11. Works perfectly across email, live chat or social. In 95+ languages. 12. Total control over how your agent speaks and acts. 13. Out of date (or no) help centre? Not a problem. 14. Handovers where customers don't have to repeat themselves after. 15. Copilot for every agent, on every plan, with no seat fees. 16. Trust and safety at the core. SOC 2 Type II and GDPR covered. 17. Get confident before going live with a full testing suite 18. You get Echo, an AI copilot for managing and improving your AI agent 19. See what customers really ask — and what to fix next. 20. You can fully investigate any AI response. 21. It can automatically tag every ticket for instant triage or escalation. 22. Test every bit of it free for 30 days. 23. We're 5-8× cheaper than the AI already sitting in your helpdesk. 24. You don't have to switch helpdesk. 25. 250+ businesses, 1.9m+ tickets resolved 26. Your bill won't rise as the AI gets better. 27. Live in an afternoon, and you don't even need a developer 28. Deeply trained on everything your team knows. 29. Resolve every customer issue, no matter how complex. 30. It answers from your live customer data, not just your help docs. 31. It learns from every escalation, with nobody doing anything. 32. 92 product updates in the last three months. 33. Works perfectly across email, live chat or social. In 95+ languages. 34. Total control over how your agent speaks and acts. 35. Out of date (or no) help centre? Not a problem. 36. Handovers where customers don't have to repeat themselves after. 37. Copilot for every agent, on every plan, with no seat fees. 38. Trust and safety at the core. SOC 2 Type II and GDPR covered. 39. Get confident before going live with a full testing suite 40. You get Echo, an AI copilot for managing and improving your AI agent 41. See what customers really ask — and what to fix next. 42. You can fully investigate any AI response. 43. It can automatically tag every ticket for instant triage or escalation. 44. Test every bit of it free for 30 days. ## The most affordable AI agent, that automates over 75% of your support tickets Get set up in minutes, keep your existing helpdesk, no developers required. [Create AI Agent (opens in a new tab)](https://myaskai.com/create-account) [Book a demo call (opens in a new tab)](https://myaskai.com/book-a-demo) My AskAI