--- title: "HubSpot Breeze vs Zendesk AI Pricing Compared [2026]" description: "HubSpot Breeze or Zendesk AI — which AI support agent is better value? Compare pricing plans, per-resolution costs, and hidden fees in our detailed analysis." url: https://myaskai.com/compare/hubspot-vs-zendesk-ai-pricing --- # HubSpot Breeze vs Zendesk AI Pricing Compared [2026] ## Your support setup How many tickets do you get per month on average? How many FTE human agents do you have? ## Your goals What is your target AI resolution or deflection rate (%)? Set a target for your own tickets. Actual results depend on your knowledge and workflows. Estimates use the vendor rates shown here. Check your contracted rates. **HubSpot's Breeze AI** would cost: $21,000 per year ($1,750/mo) ← Cheaper Based on: - AI copilot costs $0/yr - AI replies cost $21,000/yr ($0.5 per AI resolution) --- **Zendesk's Advanced AI** would cost: $66,000 per year ($5,500/mo) Based on: - AI copilot costs $3,000/yr - AI replies cost $63,000/yr ($1.50 per resolution) --- But with **My AskAI**, it would only cost: $8,508 per year ($709/mo). Estimated monthly cost, including plan and AI usage. Illustrative monthly AI software costs. My AskAI: Pro, 90% chat, 10% email, two AI replies per handled ticket, no paid options. Email uses extra credits, giving 2.1 credits per average ticket in this mix. Vendor AI/copilot fees use the full stated agent count. Existing helpdesk subscriptions, taxes and contract discounts are excluded. Target resolution is an input; vendors define billable events differently. HubSpot included credits are excluded; an eligible Professional or Enterprise subscription is required. [View the full cost breakdown and change the assumptions](https://myaskai.com/pricing) [Try My AskAI today (opens in a new tab)](https://myaskai.com/create-account) Minutes to setup, 30 day free trial, no CC required. Pricing comparison by [My AskAI](https://myaskai.com/about-us). HubSpot logo Per-resolution pricing ### HubSpot Breeze HubSpot Breeze charges $0.50 per AI resolution within the broader HubSpot ecosystem. You're billed each time Breeze resolves a conversation without it being transferred to a human. Breeze uses HubSpot Credits, so you need an eligible HubSpot Professional or Enterprise subscription first. Zendesk logo Per-resolution + add-on pricing ### Zendesk AI Zendesk charges per 'Automated Resolution.' Committed usage costs $1.50/resolution (bought in $150 blocks of 100). Pay-as-you-go costs $2.00/resolution. Each plan includes a small free allowance: 5/agent/month (Team), 10 (Professional), 15 (Enterprise). The Advanced AI Agent add-on (~$50/agent/month) is needed for full conversational AI — the base AI Essentials just sends help center links. ### Why this matters These pricing models aren't apples-to-apples. A direct comparison of the per-resolution vs per-Automated Resolution cost doesn't tell the full story — you also need to factor in base platform fees, agent seat costs, add-ons, and how each vendor defines a billable event. What one platform counts as a billable interaction, another might not charge for at all. Monthly cost for 10,000 tickets, 10 agents, 50% AI resolution - HubSpot Breeze **$2,500/mo** - Zendesk AI **$8,000/mo** - My AskAI **$1,339/mo** | Scenario | HubSpot Breeze | Zendesk AI | My AskAI | | --- | --- | --- | --- | | 30% AI resolution | | | | | 1,000 tickets, 2 agents | $150 | $550 | $205 | | 5,000 tickets, 5 agents | $750 | $2,500 | $709 | | 10,000 tickets, 10 agents | $1,500 | $5,000 | $1,339 | | 50,000 tickets, 35 agents | $7,500 | $24,250 | $6,379 | | 50% AI resolution | | | | | 1,000 tickets, 2 agents | $250 | $850 | $205 | | 5,000 tickets, 5 agents | $1,250 | $4,000 | $709 | | 10,000 tickets, 10 agents | $2,500 | $8,000 | $1,339 | | 50,000 tickets, 35 agents | $12,500 | $39,250 | $6,379 | | 70% AI resolution | | | | | 1,000 tickets, 2 agents | $350 | $1,150 | $205 | | 5,000 tickets, 5 agents | $1,750 | $5,500 | $709 | | 10,000 tickets, 10 agents | $3,500 | $11,000 | $1,339 | | 50,000 tickets, 35 agents | $17,500 | $54,250 | $6,379 | Illustrative monthly AI software costs. My AskAI: Pro, 90% chat, 10% email, two AI replies per handled ticket, no paid options. Email uses extra credits, giving 2.1 credits per average ticket in this mix. Vendor AI/copilot fees use the full stated agent count. Existing helpdesk subscriptions, taxes and contract discounts are excluded. Target resolution is an input; vendors define billable events differently. HubSpot included credits are excluded; an eligible Professional or Enterprise subscription is required. [View the full pricing breakdown](https://myaskai.com/pricing) HubSpot logo What to watch for ### HubSpot Breeze - Costs rise as your AI resolution rate climbs — at $0.50/resolution, 5k resolutions/month works out to ~$2.5k just for AI - Like other per-resolution models, you're billed even when the AI's answer didn't fully resolve the issue - Requires an eligible HubSpot Professional or Enterprise subscription; included credits depend on the plan. - Breeze AI capabilities are relatively new and less mature than Intercom Fin or Zendesk AI Zendesk logo What to watch for ### Zendesk AI - Pricing is not transparently listed on Zendesk's site — add-on costs require contacting sales - The 'Automated Resolution' definition is decided by Zendesk, making costs hard to predict - Zendesk's own help center article on Automated Resolutions has -17 downvotes from frustrated users - Advanced AI Agent (~$50/agent/month) required for real conversational AI — base AI Essentials just sends help center links HubSpot logo Per-resolution pricing ### HubSpot Breeze HubSpot Breeze charges $0.50 per AI resolution, so you're only billed when Breeze handles a conversation without escalating to a human. As with other per-resolution models, HubSpot decides what counts as a resolution, and you can be charged even if the answer wasn't fully helpful — as long as the customer didn't escalate. Zendesk logo Per-resolution + add-on pricing ### Zendesk AI Zendesk charges per Automated Resolution — when the AI handles a conversation without it being transferred to a human. The exact criteria for what counts is determined by Zendesk, and their own documentation on this has been heavily downvoted by confused users. This is why comparing headline per-resolution vs per-Automated Resolution costs is misleading. The metric that matters isn't how much each billable event costs — it's what each platform counts as a billable event in the first place, and whether you're paying for outcomes (successful resolutions) or activity (any AI interaction). HubSpot logo ### HubSpot's Breeze AI features - AI chatbot functionality available - $0.50 per resolved text conversation; included credits depend on your plan - Only suggested articles available - No insights generated from conversations - No AI agent tools available - Access to live customer data - Can't automate complex tasks [See what My AskAI + HubSpot can do](https://myaskai.com/ai-agent-integration/hubspot) Zendesk logo ### Zendesk's Advanced AI features - AI agent functionality available - >$1.5 per support resolution - External knowledge sources are available. Check source support for your Zendesk plan. - AI reporting is available. Check the reports included in your Zendesk plan. - AI agent workspace tools available - Automatic tagging solution - Access to live customer data (upgrade) - Automated procedures are available. Check the actions and connections included in your Zendesk plan. [See what My AskAI + Zendesk can do](https://myaskai.com/ai-agent-integration/zendesk-tickets) ## Your pricing questions, answered. **How much does HubSpot Breeze cost?** $0.50 per AI resolution. HubSpot charges each time Breeze resolves a conversation without it being transferred to a human agent. **How much does Zendesk AI cost?** $1.50 per Automated Resolution on committed usage (bought in $150 blocks of 100), or $2.00 per resolution on pay-as-you-go. Each plan includes a small free allowance (5–15 per agent/month depending on tier). **Which is cheaper — HubSpot Breeze or Zendesk AI?** HubSpot Breeze, in every scenario in the cost tables above. Breeze charges $0.50 per resolution; Zendesk AI charges $1.50 per Automated Resolution on committed usage, plus the Advanced AI Agent add-on at about $50 per agent a month. At 10,000 tickets a month with 10 agents and a 50% AI resolution rate, that's about $2,500/mo for Breeze and $8,000/mo for Zendesk AI. Use the calculator above to model your own volume. **Is HubSpot Breeze included in the base HubSpot plan?** HubSpot Customer Agent requires an eligible Professional or Enterprise subscription and uses HubSpot Credits. Text resolutions cost $0.50 each before included-credit allowances. Check your plan and contract. **Is Zendesk AI included in the base Zendesk plan?** Partially. Zendesk AI Essentials (basic help center link responses) is included in Suite plans, but it's very limited. The Advanced AI Agent add-on (~$50/agent/month) is needed for conversational AI, and Automated Resolutions are charged separately on top. **Do HubSpot Breeze or Zendesk AI charge when the AI can't answer?** **HubSpot Breeze:** HubSpot Breeze charges $0.50 per AI resolution, so you're only billed when Breeze handles a conversation without escalating to a human. As with other per-resolution models, HubSpot decides what counts as a resolution, and you can be charged even if the answer wasn't fully helpful — as long as the customer didn't escalate. **Zendesk AI:** Zendesk charges per Automated Resolution — when the AI handles a conversation without it being transferred to a human. The exact criteria for what counts is determined by Zendesk, and their own documentation on this has been heavily downvoted by confused users. **What counts as a billable event in HubSpot Breeze?** HubSpot Breeze counts a billable event when Breeze resolves a conversation without it being transferred to a human agent, charged at $0.50 per resolution. As with other per-resolution vendors, HubSpot determines what qualifies as a resolution. **What counts as a billable event in Zendesk AI?** Zendesk counts an Automated Resolution when the AI handles a conversation without it being transferred to a human agent. The exact criteria are determined by Zendesk — their help center article on Automated Resolutions has -17 downvotes from users who find the definition unclear. **Can I set a spending cap on HubSpot Breeze or Zendesk AI?** Neither platform offers a hard spending cap on AI usage. Since HubSpot Breeze uses per-resolution pricing and Zendesk AI uses per-resolution + add-on pricing, your monthly bill fluctuates with your ticket volume. This makes budgeting difficult, especially during peak periods or if your AI resolution rate changes. A small look at the full list ## Why My AskAI? We've got 22 reasons. Better pricing, same or better quality as your existing AI support, easy setup, and more ways to help your team. See what makes us different. [Explore all 22 reasons](https://myaskai.com/22-reasons) 1. We're 5-8× cheaper than the AI already sitting in your helpdesk. 2. You don't have to switch helpdesk. 3. 250+ businesses, 1.9m+ tickets resolved 4. Your bill won't rise as the AI gets better. 5. Live in an afternoon, and you don't even need a developer 6. Deeply trained on everything your team knows. 7. Resolve every customer issue, no matter how complex. 8. It answers from your live customer data, not just your help docs. 9. It learns from every escalation, with nobody doing anything. 10. 92 product updates in the last three months. 11. Works perfectly across email, live chat or social. In 95+ languages. 12. Total control over how your agent speaks and acts. 13. Out of date (or no) help centre? Not a problem. 14. Handovers where customers don't have to repeat themselves after. 15. Copilot for every agent, on every plan, with no seat fees. 16. Trust and safety at the core. SOC 2 Type II and GDPR covered. 17. Get confident before going live with a full testing suite 18. You get Echo, an AI copilot for managing and improving your AI agent 19. See what customers really ask — and what to fix next. 20. You can fully investigate any AI response. 21. It can automatically tag every ticket for instant triage or escalation. 22. Test every bit of it free for 30 days. 23. We're 5-8× cheaper than the AI already sitting in your helpdesk. 24. You don't have to switch helpdesk. 25. 250+ businesses, 1.9m+ tickets resolved 26. Your bill won't rise as the AI gets better. 27. Live in an afternoon, and you don't even need a developer 28. Deeply trained on everything your team knows. 29. Resolve every customer issue, no matter how complex. 30. It answers from your live customer data, not just your help docs. 31. It learns from every escalation, with nobody doing anything. 32. 92 product updates in the last three months. 33. Works perfectly across email, live chat or social. In 95+ languages. 34. Total control over how your agent speaks and acts. 35. Out of date (or no) help centre? Not a problem. 36. Handovers where customers don't have to repeat themselves after. 37. Copilot for every agent, on every plan, with no seat fees. 38. Trust and safety at the core. SOC 2 Type II and GDPR covered. 39. Get confident before going live with a full testing suite 40. You get Echo, an AI copilot for managing and improving your AI agent 41. See what customers really ask — and what to fix next. 42. You can fully investigate any AI response. 43. It can automatically tag every ticket for instant triage or escalation. 44. Test every bit of it free for 30 days. ## Frequently Asked Questions **Can I keep Zendesk or Intercom?** Yes. My AskAI connects to your existing Zendesk or Intercom helpdesk, so your team can keep its inbox and workflows. Start with draft Note replies where supported, review the results, then enable direct replies. Zendesk Messaging does not support Note replies. [View the setup guides](https://support.myaskai.com/features/channels). **What will my bill be at 30,000 or 50,000 tickets each month?** Your bill depends on your plan, chat and email mix, AI replies per ticket, and paid options. Use the [pricing calculator](https://myaskai.com/pricing) to compare 30,000 or 50,000 monthly tickets and view the breakdown. For Enterprise volume pricing, [review your requirements with our team](https://myaskai.com/enterprise). A ticket count alone is not a full quote. **How can I compare answers with our current AI agent?** Run the same support questions through both agents. Compare answer correctness, source links and human handover against your support policies. My AskAI batch testing lets you add your own question set. Use Note replies for real-ticket checks where supported before enabling direct replies. [See the testing guide](https://support.myaskai.com/start-here/playbooks/test-before-going-live). **What must our technical team connect?** Connect your helpdesk and approved knowledge sources first. For account-specific answers, your technical team may need to create or update an API endpoint for customer data. Tasks and Tools also need the relevant system connections and access rules. [Review the User Data API](https://support.myaskai.com/api-documentation/user-data-api) and agree which actions the agent can perform before rollout. **Which topics can stay with human agents?** You can keep sensitive topics, complaints and exceptions with your human team. Use guidance, helpdesk routing, and AI Tagging where supported to control which topics receive direct replies, Note replies or no AI reply. Test each rule before rollout. AI Tagging is a paid option and is not available for Zendesk Messaging or HubSpot. [See the reply-control guide](https://support.myaskai.com/start-here/playbooks/prevent-ai-replies-to-certain-topics). **Which security documents can we review?** Use our [Trust Center](https://trust.myaskai.com/) to review or request security documents, including our SOC 2 Type II report. Our [GDPR guide](https://support.myaskai.com/security-+-privacy/privacy/regulations/gdpr-compliance) links to the Data Processing Agreement and explains how paid users can request a signed copy. HIPAA support and a Business Associate Agreement are available on Enterprise. Some documents require an access request. **Why My AskAI?** Why should you choose My AskAI over a native AI agent in your help desk (such as Fin AI, Zendesk AI, Freddy AI, Breeze AI or Gorgias Automate)? Because it is at least 5x cheaper per ticket, has the same (or better) answer quality, can be set-up in minutes with no technical know-how, enables you to use AI internally (in addition to directly replying to customers), has advanced features like: insights, improve, guidance, user data APIs, tools, actions and tasks and you don't have to start again if you end up moving help desks. Oh, and did we mention it's at least 5x less expensive?! **What are your most popular live chat apps?** Intercom — [Our AI agent for Intercom](https://myaskai.com/ai-agent-integration/intercom) can directly replace Intercom's Fin AI product and is 5x cheaper. You can also add content from multiple sources instead of just Intercom articles and webpages. Zendesk — [Our AI agent for Zendesk](https://myaskai.com/ai-agent-integration/zendesk-tickets) can directly replace Zendesk's AI agents and is 5x cheaper. You can also add content from multiple sources instead of just Zendesk articles. Freshchat — [Our AI agent for Freshchat](https://myaskai.com/ai-agent-integration/freshchat) gives your Freshcat widget the ability to have AI-powered customer support. You can also add content from multiple sources instead of just Freshdesk articles. Hubspot — [Our AI agent for Hubspot](https://myaskai.com/ai-agent-integration/hubspot) gives your Hubspot chat widget, emails or messages the ability to have AI-powered customer support. All for 5x cheaper than HubSpot's Breeze AI. Gorgias — [Our AI agent for Gorgias](https://myaskai.com/ai-agent-integration/gorgias) can directly replace Gorgias' Automate product and is 5x cheaper. You can also add content from multiple sources instead of just Gorgias articles and webpages. **How secure are My AskAI's AI agents?** All uploaded content is stored in isolated containers. All data is encrypted at rest (AES-256) and in transit. Your data is never used for any reason (including AI model training) other than servicing API calls or customer support at your request only. [Learn more about security](https://support.myaskai.com/security-+-privacy/security). **How does the intelligent AI escalation work?** When a question can't confidently be answered by the AI agent, then your customers are given the option to 'Talk to a person', if they select this option, they are seamlessly transferred to one of your agents within your existing support tool e.g. [Intercom](https://myaskai.com/ai-agent-integration/intercom) or [Zendesk](https://myaskai.com/ai-agent-integration/zendesk-tickets). **How can I use My AskAI's AI agent with my existing live chat tool e.g. Intercom, Zendesk or Freshchat?** You can install My AskAI's approved app from your existing help desk, ticket or support provider's App Store / Marketplace. My AskAI will then work within your existing live chat widget or ticketing platform (replacing their native AI offerings) and new conversations will be handled by the AI agent before transferring to a human if they can't be resolved. See how it works for [Intercom](https://myaskai.com/ai-agent-integration/intercom), [Zendesk Messaging](https://myaskai.com/ai-agent-integration/zendesk-messaging) or [Freshchat](https://myaskai.com/ai-agent-integration/freshchat) (also available for Gorgias and HubSpot). **What is an AI customer support agent?** An AI customer support agent is an artificial intelligence system that can understand natural language conversations and questions, and provide helpful responses based on its training. My AskAI allows you to build your own personalized AI agent by uploading your own documents, content, manuals, etc. The AI agent then learns from this uploaded content and can answer questions instantly based on the information provided to it. If it can't answer, it passes the conversation over to a human member of your team. **What is My AskAI?** [My AskAI](https://myaskai.com/) is an AI agent for your customer support. You add all of your company's help docs, internal content and customer data so your customers can have instant answers to any question, 24.7. You can then add your AI agent to your existing ticket platform or chat app e.g. Intercom or Zendesk. Note: We are not affiliated with 'AskAI', the mobile app, despite the similar names. **What content types can I add to train my AI agent?** My AskAI supports adding many different types of content to train your AI agent. You can add your entire website and help center, or upload documents, SOPs or even connect live user or product data from your back end systems. Your AI agent will be able to answer any question about the content you upload. **How much does My AskAI cost?** Pro includes usage equivalent to about 1,000 chat tickets with two AI replies each. Additional usage is billed at $0.12 per equivalent chat ticket on Pro or $0.10 on Scale. Email tickets use more credits because the first reply uses twice the credits of a chat reply. Your bill also depends on reply count and selected options. [View the full pricing breakdown](https://myaskai.com/pricing). **How do I create an AI agent using My AskAI?** Creating an AI agent with My AskAI is easy. You can sign up to our 30 day free trial and create your first AI agent in under 5 minutes. You'll then be able to add all your relevant 'knowledge' (like Help Centres, websites, documents) and immediately start asking example customer support questions. Once you're happy with the responses, you can add your agent to your existing help desk. ## The most affordable AI agent, that automates over 75% of your support tickets Get set up in minutes, keep your existing helpdesk, no developers required. [Create AI Agent (opens in a new tab)](https://myaskai.com/create-account) [Book a demo call (opens in a new tab)](https://myaskai.com/book-a-demo) My AskAI