![Alex Rainey](https://cdn.feather.blog?src=https%3A%2F%2Fwww.notion.so%2Fimage%2Fhttps%3A%252F%252Fprod-files-secure.s3.us-west-2.amazonaws.com%252F98914fdb-78d4-41b2-8b2f-2231e8aa84bb%252Fb87c77b2-9e2b-4ed3-8c91-2e1ef032487a%252F1ggjuXtB_400x400.jpg%3Ftable%3Dblock%26id%3D99dad5f9-bd51-4714-8986-71f6b241dcd1%26cache%3Dv2&optimizer=image&quality=80&width=280)
Alex is an experienced CTO and founder who largely focuses on all the technical areas of My AskAI, from AI Engineering, Technical Product Management and overall Platform Development.
![Why AI Needs Human Oversight: Essential Use Cases Explained](https://cdn.feather.blog?src=https%3A%2F%2Fwww.notion.so%2Fimage%2Fhttps%3A%252F%252Fprod-files-secure.s3.us-west-2.amazonaws.com%252F98914fdb-78d4-41b2-8b2f-2231e8aa84bb%252F3ce8ad69-8c05-44f5-8289-7cec01119c56%252FGroup_1000004288.png%3Ftable%3Dblock%26id%3Df6ed4bc2-98ae-4171-bae9-4cd79aaf860e%26cache%3Dv2&optimizer=image&quality=80&width=280)
Counter to the AI Startup Narrative
Not Every AI Interaction Requires Human Intervention
Valid Use Cases for Human Involvement
- A validation step, e.g. refunding a customer
- Handing off to a customer support agent when an AI chatbot can't answer a question.
- A quality check, e.g. when reviewing an email drafted by AI before sending it
AI in Customer Support
Examples
- Customer considering cancelling
- Customer has found a bug
- Customer needs something only an agent can do
Future Outlook
Written by
![Alex Rainey](https://cdn.feather.blog?src=https%3A%2F%2Fwww.notion.so%2Fimage%2Fhttps%3A%252F%252Fprod-files-secure.s3.us-west-2.amazonaws.com%252F98914fdb-78d4-41b2-8b2f-2231e8aa84bb%252Fb87c77b2-9e2b-4ed3-8c91-2e1ef032487a%252F1ggjuXtB_400x400.jpg%3Ftable%3Dblock%26id%3D99dad5f9-bd51-4714-8986-71f6b241dcd1%26cache%3Dv2&optimizer=image&quality=80&width=280)
Alex is an experienced CTO and founder who largely focuses on all the technical areas of My AskAI, from AI Engineering, Technical Product Management and overall Platform Development.