Mike HeapMike is an experienced Product Manager who focuses on all the “non-development” areas of My AskAI, from finance and customer success to product design, copywriting, testing and more.
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Jul 31, 2024 09:07 PM
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Jul 31, 2024
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unlocking-the-best-ai-support-agent-setup-our-journey
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That's the number of different ways you could set up an AI support agent. Only 1 combination will give you the best-quality answers. And the number grows further if you consider the permutations of prompts...
Fortunately, this isn't something our customers have to think about. Unfortunately, WE do...
Fortunately, we find this stuff interesting, have been doing it as long as anybody and are (if we say so ourselves) pretty good at it. It's probably the area of our business where we spend the most time and money.
But for us, it is worth it when we hear users say things like:
- "It's the first AI bot we've used that is actually helpful"
- "It blew the other competitors out of the water"
So, we'll keep on experimenting.
