--- title: "AI Customer Support Case Studies | My AskAI" description: "Posts about case study from the My AskAI blog: guides, comparisons and case studies on AI customer service." url: https://myaskai.com/blog/tags/case-study-posts --- From the team # Case Study ## Posts: Case Study - Case Study ### [How a digital-goods marketplace achieves 58% AI resolution, saving 1,768 hrs a month](https://myaskai.com/blog/digital-goods-marketplace-ai-customer-support-case-study) A digital-goods marketplace case study: 58% of 36,413 Intercom customer support conversations resolved by AI in 30 days, 92% AI CSAT, 1,768 hours saved. 10 Sept 2026 7 min read - Case Study ### [How an iGaming operator achieves 44% AI resolution, saving 170 hrs in 30 days](https://myaskai.com/blog/igaming-ai-customer-support-case-study) An iGaming operator resolves 44% of 4,687 Intercom chats with AI customer support over 30 days, holding 72% AI CSAT and saving 170 agent hours in that window. 10 Sept 2026 9 min read - Case Study ### [How a premium accessories brand achieves 64% AI resolution, saving 153 hrs each month](https://myaskai.com/blog/my-askai-premium-accessories-case-study-2026) A premium accessories brand resolves 64% of its 2,900 monthly Gorgias tickets with AI, holds 85% AI CSAT and saves 153 hours a month across email and chat. 15 Jul 2026 10 min read - Case Study ### [How YesLMS achieves 76% AI resolution, saving 17 hrs each month](https://myaskai.com/blog/my-askai-yeslms-case-study-2026) YesLMS resolves 76% of ~300 monthly Zendesk tickets with AI — 88% CSAT, ~17 hours saved every month. AI for LMS customer support, in the team's own numbers. 18 Jun 2026 9 min read - Case Study ### [How a consumer AI assistant hit 40% AI resolution on Zendesk](https://myaskai.com/blog/consumer-app-ai-customer-support-case-study) A consumer AI-assistant app resolves 40% of ~1,200 monthly Zendesk tickets at 77% AI CSAT and saves ~41 hours a month. Here's how they set it up. 3 Jun 2026 7 min read - Case Study ### [How a creator-payments platform runs AI copilot inside Zendesk](https://myaskai.com/blog/creator-platform-ai-customer-support-case-study) A creator-monetization platform runs My AskAI as a Zendesk copilot, drafting answers on ~1,400 tickets a month with a human on every single reply. 3 Jun 2026 7 min read - Case Study ### [How a crypto-tax company hit 53% AI resolution on Intercom](https://myaskai.com/blog/crypto-tax-ai-customer-support-case-study) A crypto-tax software company runs AI customer support on Intercom, resolving 53% of ~951 monthly tickets at 82% CSAT and saving ~42 hours a month. 3 Jun 2026 6 min read - Case Study ### [How a group-payments platform runs AI support inside Zendesk](https://myaskai.com/blog/group-payments-ai-customer-support-case-study) A group-payments platform runs My AskAI as a Zendesk copilot across ~1,600 tickets a month, with Self-Learning drafts now behind about 1,200 replies. 3 Jun 2026 6 min read - Case Study ### [How a trading platform handles 105,000 support tickets a month with AI](https://myaskai.com/blog/high-volume-ai-customer-support-case-study) High-volume AI customer support in action: a trading platform resolves 73% of ~105,000 monthly Intercom tickets, at 68% CSAT and ~5,650 hrs saved. 3 Jun 2026 8 min read - Case Study ### [How GiveCard achieves 95% AI resolution, saving 20 hours each month](https://myaskai.com/blog/my-askai-givecard-case-study) GiveCard, a fintech disbursements platform, resolves 95% of its monthly Zendesk tickets with AI at 90% CSAT, saving ~20 hours a month. Here's how. 3 Jun 2026 6 min read - Case Study ### [How Honeygain achieves 90% AI resolution, saving 507 hours each month](https://myaskai.com/blog/my-askai-honeygain-case-study) Honeygain hit a 90% Zendesk AI resolution rate, holding 78% AI CSAT across ~3,400 monthly tickets and saving around 507 hours a month. Here's how. 3 Jun 2026 6 min read - Case Study ### [How Inspire Uplift saves 105 hours a month on 6,100 marketplace support tickets](https://myaskai.com/blog/my-askai-inspire-uplift-case-study) Inspire Uplift's ecommerce customer service automation: ~6,100 monthly Zendesk tickets, ~1,300 AI-drafted replies, 66% CSAT and 105 hours saved each month. 3 Jun 2026 8 min read - Case Study ### [How a telehealth provider resolves 72% of its support tickets with AI, saving 142 hours a month](https://myaskai.com/blog/telehealth-ai-customer-support-case-study) A telehealth provider resolves 72% of ~2,600 monthly Gorgias support tickets with AI, holding 75% AI CSAT and saving around 142 hours every month. 3 Jun 2026 6 min read - Case Study ### [How a baby-textiles brand hit 72% AI resolution on Gorgias](https://myaskai.com/blog/baby-products-ai-customer-support-case-study) A DTC baby-textiles brand resolves 72% of ~1,000 monthly Gorgias tickets at 94% AI CSAT, saving ~59 hours a month across several European markets. 29 May 2026 7 min read - Case Study ### [How a footwear brand hit 95% AI resolution on Freshdesk](https://myaskai.com/blog/footwear-ai-customer-support-case-study) A footwear brand resolves 95% of ~5,300 monthly tickets with AI at 90% CSAT, saving ~422 hours a month across Freshdesk and the chat widget. 29 May 2026 6 min read - Case Study ### [How a Shopify subscription platform hit 63% AI resolution](https://myaskai.com/blog/subscription-platform-ai-customer-support-case-study) A Shopify subscription platform resolves 63% of ~2,200 monthly Intercom tickets at 77% AI CSAT, saving roughly 705 hours of merchant-support time a month. 29 May 2026 6 min read - Case Study ### [How a DTC hosiery brand runs AI copilot inside Gorgias](https://myaskai.com/blog/dtc-hosiery-ai-customer-support-case-study) A DTC comfort-hosiery brand runs My AskAI as a Gorgias copilot on ~2,400 tickets a month, with live Shopify and User Data API lookups behind each draft. 27 May 2026 11 min read - Case Study ### [How Barn Owl achieves 47% AI resolution, saving 27 hrs each month](https://myaskai.com/blog/my-askai-barn-owl-case-study-2026) Barn Owl resolves 47% of ~700 monthly Gorgias tickets with AI, holds 80% AI CSAT and saves ~27 hours every month at sub-1k AI volume. Here's how. 26 May 2026 11 min read - Case Study ### [Sofar Sounds: How My AskAI hits 85% CSAT by escalating most tickets to humans](https://myaskai.com/blog/my-askai-sofar-sounds-case-study-2026) Sofar Sounds runs ~750 monthly Zendesk tickets through AI triage. 85% CSAT, 16 hours saved, and most tickets deliberately escalated to humans. 25 May 2026 12 min read - Case Study ### [How Apartment List achieves 76% AI resolution, saving 101 hrs each month](https://myaskai.com/blog/my-askai-apartment-list-case-study-2026) Apartment List resolves 76% of ~1,582 monthly Zendesk tickets with AI — 97% AI CSAT and saving ~101 hours every month. Here's how. 15 May 2026 8 min read - Intercom ### [How RecruitCRM achieves 68% AI resolution, saving 62 hrs each month](https://myaskai.com/blog/my-askai-recruitcrm-case-study-2026) RecruitCRM rejected Fin AI at $0.99/resolution and chose My AskAI, from $0.10 a ticket. Started at 35%, now at 68% through weekly QA reviews. 19 Dec 2025 5 min read - Case Study ### [How YouGarden achieves 66% AI resolution, saving 965 hrs each month](https://myaskai.com/blog/my-askai-yougarden-case-study-2026) YouGarden saves 965 hours a month with AI — that's 6 full-time agents. They hit 82% peak resolution after one smart integration change. 16 Dec 2025 6 min read - Case Study ### [How TravelJoy achieves 80% AI resolution, saving 193 hrs each month](https://myaskai.com/blog/my-askai-traveljoy-case-study-2026) TravelJoy's Zendesk AI resolved 24% of tickets. They switched to My AskAI. Now it's 80%. Same knowledge base, very different result. 15 Oct 2025 5 min read - Intercom ### [How Kriptomat achieves 62% AI resolution, saving 172 hrs each month](https://myaskai.com/blog/my-askai-kriptomat-case-study-2026) Kriptomat started at 50% AI resolution and thought that was good. Turns out reviewing knowledge gaps weekly got them to 62% — and counting. 14 Oct 2025 5 min read ## Start using AI customer service in your business today Set up an AI agent on your helpdesk in minutes. Pay only for the tickets it resolves. [Create AI customer service agent (opens in a new tab)](https://myaskai.com/create-account) [Book a demo (opens in a new tab)](https://myaskai.com/book-a-demo) My AskAI