https://myaskai.com/blog The latest blog posts, articles and case studies from My AskAI. en Sun, 11 Oct 2026 00:00:00 GMT https://myaskai.com/blog/maven-agi-complete-guide-2026https://myaskai.com/blog/maven-agi-complete-guide-2026Sun, 11 Oct 2026 00:00:00 GMTMaven AGI runs AI agents for chat, email and phone, from a $25,000 AWS Marketplace minimum. My AskAI is $199 a month plus $0.12 a ticket over 1,000.Mike HeapCustomer SupportTool Guides https://myaskai.com/blog/netomi-complete-guide-2026https://myaskai.com/blog/netomi-complete-guide-2026Sun, 11 Oct 2026 00:00:00 GMTNetomi runs AI agents for United Airlines and DraftKings by chat, email and voice. Its site shows no price and there is no self-serve trial. Our 5.5/10 verdict.Mike HeapCustomer SupportTool Guides https://myaskai.com/blog/capacity-ai-complete-guide-2026https://myaskai.com/blog/capacity-ai-complete-guide-2026Sat, 10 Oct 2026 00:00:00 GMTCapacity AI says its agents handle up to 90% of inquiries. That figure counts deflections, solved or not, and the pricing page lists no rates. Cost math inside.Mike HeapCustomer SupportTool Guides https://myaskai.com/blog/chatfuel-complete-guide-2026https://myaskai.com/blog/chatfuel-complete-guide-2026Sat, 10 Oct 2026 00:00:00 GMTChatfuel's AI turns WhatsApp and Instagram DMs into leads. It can't look up live orders and has no helpdesk connector, so we rate it 5.5/10 for support teams.Mike HeapCustomer SupportTool Guides https://myaskai.com/blog/hiver-complete-guide-2026https://myaskai.com/blog/hiver-complete-guide-2026Sat, 10 Oct 2026 00:00:00 GMTHiver AI puts AI Agents on its lowest paid plan and says you can go live in 30 minutes, but its product and pricing pages give no AI resolution rate.Mike HeapCustomer SupportTool Guides https://myaskai.com/blog/happyfox-complete-guide-2026https://myaskai.com/blog/happyfox-complete-guide-2026Fri, 09 Oct 2026 00:00:00 GMTHappyFox sells five separately priced AI products. HappyFox AI starts at $14 an agent and Autopilot at 2¢ an action. Cost math vs our $0.10 a ticket on Scale.Mike HeapCustomer SupportTool Guides https://myaskai.com/blog/kayako-complete-guide-2026https://myaskai.com/blog/kayako-complete-guide-2026Fri, 09 Oct 2026 00:00:00 GMTThe Kayako help desk bills its Kay AI agent $1 per resolved ticket. Its pricing page lists no Kayako One price. Cost math vs our $0.10 a ticket on Scale.Mike HeapCustomer SupportTool Guides https://myaskai.com/blog/siena-ai-complete-guide-2026https://myaskai.com/blog/siena-ai-complete-guide-2026Fri, 09 Oct 2026 00:00:00 GMTSiena AI costs $750/month plus $0.90 per automated ticket. My AskAI Pro is $199/month with 1,000 credits, then $0.12 a credit, and a 30-day free trial.Mike HeapCustomer SupportTool Guidese-Commerce https://myaskai.com/blog/aisera-complete-guide-2026https://myaskai.com/blog/aisera-complete-guide-2026Thu, 08 Oct 2026 00:00:00 GMTAisera, owned by Automation Anywhere, runs AI agents for IT, HR and customer service. Its only published customer-service resolution figure is 65%, at LifeScan.Mike HeapCustomer SupportTool Guides https://myaskai.com/blog/best-ai-customer-service-implementation-onboarding-2026https://myaskai.com/blog/best-ai-customer-service-implementation-onboarding-2026Thu, 08 Oct 2026 00:00:00 GMTThe easiest AI customer service to set up gives live replies in minutes; others take up to 90 days and an onboarding fee. We scored 8 on setup, help and cost.Mike HeapCustomer Support https://myaskai.com/blog/best-ai-customer-service-omnichannel-2026https://myaskai.com/blog/best-ai-customer-service-omnichannel-2026Thu, 08 Oct 2026 00:00:00 GMTWe scored 8 AI omnichannel customer service software tools on chat, email, WhatsApp and SMS. My AskAI leads. Pro: $199 a month, 1,000 tickets, then $0.12 each.Mike HeapCustomer Support https://myaskai.com/blog/best-ai-customer-service-account-closures-2026https://myaskai.com/blog/best-ai-customer-service-account-closures-2026Wed, 07 Oct 2026 00:00:00 GMTAutomate account closures: we estimate each request takes your team about five minutes. We scored 7 AI agents on identity checks, retention offers and the bill.Mike HeapCustomer Support https://myaskai.com/blog/best-ai-customer-service-agent-productivity-2026https://myaskai.com/blog/best-ai-customer-service-agent-productivity-2026Wed, 07 Oct 2026 00:00:00 GMTRepeat questions, long threads and manual tagging eat an agent's day. We scored 7 AI tools on how much they improve agent productivity for a six-agent team.Mike HeapCustomer SupportMoving to AI First Support https://myaskai.com/blog/best-ai-customer-service-first-contact-resolution-2026https://myaskai.com/blog/best-ai-customer-service-first-contact-resolution-2026Wed, 07 Oct 2026 00:00:00 GMTEvery ticket that comes back means a second reply. We scored 7 AI agents on first contact resolution: fixing it in one conversation, or a clean handover.Mike HeapCustomer Support https://myaskai.com/blog/best-ai-customer-service-password-reset-2026https://myaskai.com/blog/best-ai-customer-service-password-reset-2026Tue, 06 Oct 2026 00:00:00 GMTWe scored 7 AI agents on password reset automation. By hand, 1,000 password tickets cost about $2,000 a month. Top-scoring My AskAI costs about $241 a month.Mike HeapCustomer Support https://myaskai.com/blog/best-ai-customer-service-subscription-cancellations-2026https://myaskai.com/blog/best-ai-customer-service-subscription-cancellations-2026Tue, 06 Oct 2026 00:00:00 GMTA cancellation flow handled by hand costs about $1,000 a month at 500 requests. We scored 7 AI agents that run it in a ticket or chat, from $283 a month.Mike HeapCustomer Support https://myaskai.com/blog/when-to-hire-support-agent-vs-aihttps://myaskai.com/blog/when-to-hire-support-agent-vs-aiTue, 06 Oct 2026 00:00:00 GMTTeams judge when to hire by ticket ratio or salary. The better signal is why tickets still reach a support agent. It shows whether to hire agents or fix the AI.Mike HeapCustomer SupportMoving to AI First Support https://myaskai.com/blog/best-ai-customer-service-customer-communication-automation-2026https://myaskai.com/blog/best-ai-customer-service-customer-communication-automation-2026Mon, 05 Oct 2026 00:00:00 GMTCustomer communication automation in support: answering 2,000 conversations a month by hand costs about $4,480. Of 7 AI tools scored, My AskAI is top, at $539.Mike HeapCustomer SupportAutomation https://myaskai.com/blog/best-ai-customer-service-identity-verification-2026https://myaskai.com/blog/best-ai-customer-service-identity-verification-2026Mon, 05 Oct 2026 00:00:00 GMTYour AI agent has to verify customer identity before it shares account details or changes anything. We scored 7 tools on how they check and what each costs.Mike HeapCustomer Support https://myaskai.com/blog/best-ai-customer-service-knowledge-base-2026https://myaskai.com/blog/best-ai-customer-service-knowledge-base-2026Mon, 05 Oct 2026 00:00:00 GMTAn AI knowledge base chatbot answers customers from the docs your team already has. Of 7 tools scored out of 80, My AskAI leads on 69 and Intercom Fin on 65.Mike HeapCustomer SupportKnowledge Tools https://myaskai.com/blog/best-ai-customer-service-analytics-2026https://myaskai.com/blog/best-ai-customer-service-analytics-2026Sun, 04 Oct 2026 00:00:00 GMTChatbot analytics: 7 AI agents scored on what each resolves, what it told customers and why, and what it did. My AskAI leads on 66 of 80, at $379 a month.Mike HeapCustomer SupportMoving to AI First Support https://myaskai.com/blog/best-ai-customer-service-bug-report-triage-2026https://myaskai.com/blog/best-ai-customer-service-bug-report-triage-2026Sun, 04 Oct 2026 00:00:00 GMTAI bug triage software for support teams: 6 tools scored on getting the details engineering needs, spotting repeat reports and telling customers it's fixed.Mike HeapCustomer Support https://myaskai.com/blog/best-ai-customer-service-workflow-automation-2026https://myaskai.com/blog/best-ai-customer-service-workflow-automation-2026Sun, 04 Oct 2026 00:00:00 GMTCustomer service workflow automation, scored: 6 AI agents that follow your refund and plan-change steps, priced at 1,000 tickets a month. My AskAI: $263 on Pro.Mike HeapCustomer Support https://myaskai.com/blog/best-ai-customer-service-billing-support-2026https://myaskai.com/blog/best-ai-customer-service-billing-support-2026Sat, 03 Oct 2026 00:00:00 GMTAI billing support must answer from the customer's invoice. We scored 7 AI agents at 1,000 inquiries a month. My AskAI costs about $231, or $0.23 each.Mike HeapCustomer Support https://myaskai.com/blog/best-ai-customer-service-csat-quality-tracking-2026https://myaskai.com/blog/best-ai-customer-service-csat-quality-tracking-2026Sat, 03 Oct 2026 00:00:00 GMTAI CSAT measures satisfaction with your AI. We scored 7 agents on CSAT, quality checks, AI vs human and cost; My AskAI is about $379 a month at 2,000 tickets.Mike HeapCustomer Support https://myaskai.com/blog/best-ai-customer-service-self-service-faqs-2026https://myaskai.com/blog/best-ai-customer-service-self-service-faqs-2026Sat, 03 Oct 2026 00:00:00 GMTBy hand, 2,000 tickets a month cost about $4,000. We scored 7 FAQ chatbots on answers, handover and cost; My AskAI leads at about $355 for chat and email.Mike HeapCustomer SupportKnowledge Tools https://myaskai.com/blog/best-ai-customer-service-auto-reply-2026https://myaskai.com/blog/best-ai-customer-service-auto-reply-2026Fri, 02 Oct 2026 00:00:00 GMTSending canned responses for customer service by hand costs about $2,400 a month at 2,000 tickets. We scored 6 AI agents that reply, from $391 at that volume.Mike HeapCustomer SupportMoving to AI First Support https://myaskai.com/blog/best-ai-customer-service-kyc-fraud-escalation-2026https://myaskai.com/blog/best-ai-customer-service-kyc-fraud-escalation-2026Fri, 02 Oct 2026 00:00:00 GMTBy hand, 1,000 fraud, scam and verification conversations cost about $2,400 a month. Of 6 fraud detection AI agents, My AskAI leads (66/80), about $313 on Pro.Mike HeapCustomer SupportFintech & Banking https://myaskai.com/blog/best-ai-customer-service-order-tracking-2026https://myaskai.com/blog/best-ai-customer-service-order-tracking-2026Fri, 02 Oct 2026 00:00:00 GMTAt 4 minutes each, 400 order questions cost about $640 a month by hand. We scored 7 AI order tracking tools on live lookups, carrier scans and order changes.Mike HeapCustomer Supporte-Commerce https://myaskai.com/blog/best-ai-customer-service-live-chat-deflection-2026https://myaskai.com/blog/best-ai-customer-service-live-chat-deflection-2026Thu, 01 Oct 2026 00:00:00 GMTAnswering 2,000 live chats a month by hand costs an estimated $4,800. We scored 7 AI live chat software tools on answers, handover to an agent and monthly cost.Mike HeapCustomer SupportMoving to AI First Support https://myaskai.com/blog/best-ai-customer-service-tier-1-deflection-2026https://myaskai.com/blog/best-ai-customer-service-tier-1-deflection-2026Thu, 01 Oct 2026 00:00:00 GMTAgents answering 2,000 tier 1 support tickets cost about $4,000 a month. We scored 6 AI agents on answering the repeat ones and handing the rest to tier 2.Mike HeapCustomer SupportMoving to AI First Support https://myaskai.com/blog/changelog-sept-2026https://myaskai.com/blog/changelog-sept-2026Thu, 01 Oct 2026 00:00:00 GMTSeptember 2026 in My AskAI: HIPAA support with a signed BAA on the Enterprise plan, knowledge you can add to tasks, and faster, better AI answers.Mike HeapChangelog https://myaskai.com/blog/wonderchat-alternatives-2026https://myaskai.com/blog/wonderchat-alternatives-2026Thu, 01 Oct 2026 00:00:00 GMTWonderchat's Basic plan is $149 a month. We scored 7 Wonderchat alternatives. My AskAI leads on 68/80 and costs $319 at 2,000 conversations a month.Mike HeapCustomer SupportAlternatives https://myaskai.com/blog/aisera-alternatives-2026https://myaskai.com/blog/aisera-alternatives-2026Wed, 30 Sep 2026 00:00:00 GMTWe scored 9 Aisera alternatives on 8 criteria. Fin leads on 63/80 and My AskAI is second on 62. Lowest published price: $1,549 a month at 10,000 tickets.Mike HeapCustomer SupportAlternatives https://myaskai.com/blog/chatfuel-alternatives-2026https://myaskai.com/blog/chatfuel-alternatives-2026Wed, 30 Sep 2026 00:00:00 GMTChatfuel's Business plan is $69 a month plus AI top-ups. We scored 7 Chatfuel alternatives on eight criteria. My AskAI is $199 a month for 1,000 tickets.Mike HeapCustomer SupportAlternatives https://myaskai.com/blog/ai-customer-service-slahttps://myaskai.com/blog/ai-customer-service-slaMon, 28 Sep 2026 00:00:00 GMTAn AI customer service SLA usually covers uptime and a service credit. Negotiate hardest on incident notice, a test on your own tickets, and your data at exit.Mike HeapCustomer SupportMoving to AI First Support https://myaskai.com/blog/ai-and-bpo-customer-supporthttps://myaskai.com/blog/ai-and-bpo-customer-supportSun, 27 Sep 2026 00:00:00 GMTAI in BPO customer service saves money once a seat or hour minimum comes down. We cover which tickets go to AI first, when to renegotiate and how to QA both.Mike HeapCustomer SupportMoving to AI First Support https://myaskai.com/blog/best-ai-customer-service-events-zendesk-2026https://myaskai.com/blog/best-ai-customer-service-events-zendesk-2026Sun, 27 Sep 2026 00:00:00 GMTEvents support on Zendesk means on-sale spikes, postponement refunds and show-night questions. The 5 best AI customer service tools, scored out of 70.Mike HeapCustomer SupportZendesk https://myaskai.com/blog/how-to-set-up-intercom-help-centerhttps://myaskai.com/blog/how-to-set-up-intercom-help-centerSun, 27 Sep 2026 00:00:00 GMTSet up an Intercom help center your AI agent can answer from. We estimate a day of setup plus writing time, and up to 72 hours for a custom domain.Mike HeapCustomer SupportTutorialsIntercom https://myaskai.com/blog/best-ai-customer-service-events-2026https://myaskai.com/blog/best-ai-customer-service-events-2026Sat, 26 Sep 2026 00:00:00 GMTEvents support means on-sale spikes, refunds, transfers and date changes, often on a Saturday night. 5 AI customer service tools, compared on all of it.Mike HeapCustomer SupportMoving to AI First Support https://myaskai.com/blog/migrate-from-freddy-aihttps://myaskai.com/blog/migrate-from-freddy-aiSat, 26 Sep 2026 00:00:00 GMTMigrate from Freddy AI and keep Freshdesk, every ticket and every canned response. Run both AI agents for two to four weeks; your seat price won't change.Mike HeapCustomer SupportFreshdesk https://myaskai.com/blog/what-is-a-customer-service-bpohttps://myaskai.com/blog/what-is-a-customer-service-bpoSat, 26 Sep 2026 00:00:00 GMTA customer service BPO is a company you pay to hire, train and manage your support agents. It bills per agent, hour or ticket, and often adds setup fees.Mike HeapCustomer SupportGlossaryPricing https://myaskai.com/blog/ai-customer-service-pilot-30-day-planhttps://myaskai.com/blog/ai-customer-service-pilot-30-day-planFri, 25 Sep 2026 00:00:00 GMTAn AI customer service pilot judged on one day-30 resolution rate can fail the wrong vendor. Take three readings and decide on where the rate is heading.Mike HeapCustomer SupportMoving to AI First SupportMetrics & Benchmarks https://myaskai.com/blog/how-to-connect-ai-assistant-to-my-askai-mcp-serverhttps://myaskai.com/blog/how-to-connect-ai-assistant-to-my-askai-mcp-serverFri, 25 Sep 2026 00:00:00 GMTAdd a vendor's public MCP server for customer support to Claude or ChatGPT with one web address, then ask it about pricing, helpdesk fit and setup.Mike HeapCustomer SupportMoving to AI First Support https://myaskai.com/blog/migrate-from-gorgias-ai-agenthttps://myaskai.com/blog/migrate-from-gorgias-ai-agentFri, 25 Sep 2026 00:00:00 GMTMigrate from Gorgias AI Agent and keep Gorgias, your macros, rules and ticket history. What moves, what the bill looks like after, and the weeks you run both.Mike HeapCustomer SupportGorgiase-Commerce https://myaskai.com/blog/ai-customer-support-staffing-modelhttps://myaskai.com/blog/ai-customer-support-staffing-modelThu, 24 Sep 2026 00:00:00 GMTThe old customer support staffing model counts agents per thousand tickets. At 60-80% AI resolution, forecast four lines instead. Only one of them hires.Mike HeapCustomer SupportMoving to AI First SupportMetrics & Benchmarks https://myaskai.com/blog/ai-resolution-rate-benchmarks-high-volumehttps://myaskai.com/blog/ai-resolution-rate-benchmarks-high-volumeThu, 24 Sep 2026 00:00:00 GMT148 of 195 published AI resolution rate benchmarks never say how many tickets they cover. We cut the 47 that do, and high volume shows no sign of a drop.Mike HeapCustomer SupportMoving to AI First SupportMetrics & Benchmarks https://myaskai.com/blog/peak-capacity-planning-b2c-supporthttps://myaskai.com/blog/peak-capacity-planning-b2c-supportThu, 24 Sep 2026 00:00:00 GMTCustomer support capacity planning forecasts volume and staffs the peak. A four-hour spike breaks that. The gap in absorbed share, 26% to 90%, set each roster.Mike HeapCustomer SupportMoving to AI First SupportMetrics & BenchmarksRewards & Gaming https://myaskai.com/blog/ai-vendor-security-questionnairehttps://myaskai.com/blog/ai-vendor-security-questionnaireWed, 23 Sep 2026 00:00:00 GMTYour standard form audits the company. An AI vendor security questionnaire adds what the agent can read, do and how you stop it. Nine, with our answers.Mike HeapCustomer SupportSecurityMoving to AI First Support https://myaskai.com/blog/support-cost-per-contact-benchmarkhttps://myaskai.com/blog/support-cost-per-contact-benchmarkWed, 23 Sep 2026 00:00:00 GMTMost benchmarks quote one cost per contact. Yours is a band, set by two prices and how much of your volume the AI finishes. Bands by vertical, at 30k+ tickets.Mike HeapCustomer SupportMoving to AI First SupportMetrics & Benchmarkse-Commerce