--- title: "The My AskAI Blog (page 13 of 17)" description: "The latest blog posts, articles and case studies from My AskAI — the easiest way to create your own AI customer service agent for your SaaS, marketplace or e-commerce business." url: https://myaskai.com/blog/page/13 --- Blog # The My AskAI Blog (page 13 of 17) The latest blog posts, articles and case studies from My AskAI — the easiest way to create your own AI customer service agent for your SaaS, marketplace or e-commerce business. ## Latest posts - Case Study ### [How a group-payments platform runs AI support inside Zendesk](https://myaskai.com/blog/group-payments-ai-customer-support-case-study) A group-payments platform runs My AskAI as a Zendesk copilot across ~1,600 tickets a month, with Self-Learning drafts now behind about 1,200 replies. 3 Jun 2026 6 min read - Case Study ### [How a trading platform handles 105,000 support tickets a month with AI](https://myaskai.com/blog/high-volume-ai-customer-support-case-study) High-volume AI customer support in action: a trading platform resolves 73% of ~105,000 monthly Intercom tickets, at 68% CSAT and ~5,650 hrs saved. 3 Jun 2026 8 min read - Case Study ### [How GiveCard achieves 95% AI resolution, saving 20 hours each month](https://myaskai.com/blog/my-askai-givecard-case-study) GiveCard, a fintech disbursements platform, resolves 95% of its monthly Zendesk tickets with AI at 90% CSAT, saving ~20 hours a month. Here's how. 3 Jun 2026 6 min read - Case Study ### [How Honeygain achieves 90% AI resolution, saving 507 hours each month](https://myaskai.com/blog/my-askai-honeygain-case-study) Honeygain hit a 90% Zendesk AI resolution rate, holding 78% AI CSAT across ~3,400 monthly tickets and saving around 507 hours a month. Here's how. 3 Jun 2026 6 min read - Case Study ### [How Inspire Uplift saves 105 hours a month on 6,100 marketplace support tickets](https://myaskai.com/blog/my-askai-inspire-uplift-case-study) Inspire Uplift's ecommerce customer service automation: ~6,100 monthly Zendesk tickets, ~1,300 AI-drafted replies, 66% CSAT and 105 hours saved each month. 3 Jun 2026 8 min read - Case Study ### [How a telehealth provider resolves 72% of its support tickets with AI, saving 142 hours a month](https://myaskai.com/blog/telehealth-ai-customer-support-case-study) A telehealth provider resolves 72% of ~2,600 monthly Gorgias support tickets with AI, holding 75% AI CSAT and saving around 142 hours every month. 3 Jun 2026 6 min read - Moving to AI First Support ### [What is per-conversation pricing? Definition and how it works](https://myaskai.com/blog/what-is-per-conversation-pricing) Per-conversation pricing charges a flat fee each time a customer opens a chat with your AI, no matter the message count or outcome. Here's how it works. 3 Jun 2026 13 min read - Moving to AI First Support ### [What is Usage-Based Pricing? Definition, Examples, and How AI Vendors Bill For It](https://myaskai.com/blog/what-is-usage-based-pricing) Usage-based pricing charges for what you actually use, not seats or outcomes. Here's how it works, the common models, and how AI vendors bill per ticket. 3 Jun 2026 21 min read - Moving to AI First Support ### [What Is a Good AI Resolution Rate? Benchmarks From 195 Real Deployments](https://myaskai.com/blog/ai-resolution-rate-benchmarks) Everyone asks "what's a good AI resolution rate?" and gets a hand-waved number. We pulled real data from 195 deployments across 38 vendors. Here's the truth. 2 Jun 2026 15 min read - Moving to AI First Support ### [How to Automate Customer Service: A Ticket-by-Ticket Playbook](https://myaskai.com/blog/how-to-automate-customer-service) Most guides give you a flat list of things to automate. The order is the whole game. How to automate customer service in three tiers: knowledge, data, action. 2 Jun 2026 16 min read - Moving to AI First Support ### [What is an AI copilot? Definition, uses, and copilot vs AI agent](https://myaskai.com/blog/what-is-an-ai-copilot) An AI copilot helps a support agent reply faster by drafting answers and looking up customer data, while the human stays in control of the send. 2 Jun 2026 16 min read - Changelog ### [My AskAI - May 2026 Changelog](https://myaskai.com/blog/changelog-may-2026) May 2026 in My AskAI: Echo, the in-product AI agent, lands in your dashboard, plus new spam filters so your AI agent ignores tickets you don't want answered. 1 Jun 2026 2 min read - Moving to AI First Support ### [The 7 Most Common AI Customer Service Mistakes (and How to Avoid Them)](https://myaskai.com/blog/common-ai-customer-service-mistakes) The most common AI customer service mistakes trace back to one: treating it as set-and-forget. Here's the operator's fix for each of the 7, with real numbers. 1 Jun 2026 17 min read - Moving to AI First Support ### [How long does it take to implement AI customer service? (rollout plan)](https://myaskai.com/blog/how-long-to-implement-ai-customer-service) Vendors say 'minutes', enterprises say 'months'. The real AI customer service implementation timeline is a trade-off you control, from day one to a few months. 1 Jun 2026 15 min read - Alternatives ### [8 Best My AskAI Alternatives (2026)](https://myaskai.com/blog/my-askai-alternatives-2026) Looking for a My AskAI alternative? We compare 8 options on integrations, pricing, and exactly where each one beats My AskAI (and where it doesn't). 31 May 2026 28 min read - Moving to AI First Support ### [What is Autonomous Resolution? Definition, How It Works, and What Counts](https://myaskai.com/blog/what-is-autonomous-resolution) Autonomous resolution is a support ticket an AI handles end-to-end, no human, where the issue is actually solved. Here's what counts, and what doesn't. 31 May 2026 13 min read - Moving to AI First Support ### [AI customer service pricing models: how 20 vendors actually charge](https://myaskai.com/blog/ai-customer-service-pricing-models) Every vendor quotes a per-resolution rate, the least useful number on the page. How 20 AI customer service pricing models really work, and what each counts. 30 May 2026 17 min read - AI in Action ### [What are Agentic Workflows? A Plain-English Definition + Examples](https://myaskai.com/blog/what-are-agentic-workflows) An agentic workflow is a multi-step procedure an AI runs end-to-end: picking tools, asking the right questions, finishing the job. Here's what good looks like. 30 May 2026 15 min read - Case Study ### [How a baby-textiles brand hit 72% AI resolution on Gorgias](https://myaskai.com/blog/baby-products-ai-customer-support-case-study) A DTC baby-textiles brand resolves 72% of ~1,000 monthly Gorgias tickets at 94% AI CSAT, saving ~59 hours a month across several European markets. 29 May 2026 7 min read - Moving to AI First Support ### [Containment vs deflection vs resolution: three metrics, decoded](https://myaskai.com/blog/containment-vs-deflection-vs-resolution) Containment, deflection, and resolution aren't the same metric. Here's the decoder: what each measures, the formulas, and the one number to report on. 29 May 2026 19 min read - Case Study ### [How a footwear brand hit 95% AI resolution on Freshdesk](https://myaskai.com/blog/footwear-ai-customer-support-case-study) A footwear brand resolves 95% of ~5,300 monthly tickets with AI at 90% CSAT, saving ~422 hours a month across Freshdesk and the chat widget. 29 May 2026 6 min read - Moving to AI First Support ### [Per-conversation vs per-resolution: AI pricing models compared](https://myaskai.com/blog/per-conversation-vs-per-resolution-pricing) Per-conversation or per-resolution? Both AI pricing models look similar, until your resolution rate climbs. Here's which one favours which buyer. 29 May 2026 23 min read - Case Study ### [How a Shopify subscription platform hit 63% AI resolution](https://myaskai.com/blog/subscription-platform-ai-customer-support-case-study) A Shopify subscription platform resolves 63% of ~2,200 monthly Intercom tickets at 77% AI CSAT, saving roughly 705 hours of merchant-support time a month. 29 May 2026 6 min read - Tutorials ### [How to make micro explainer videos for your product with Claude AI](https://myaskai.com/blog/micro-explainer-videos-claude-ai-how-to) Make 30-60 second feature-launch videos with Claude AI: no editing software, no design tools. Here's the step-by-step (with a free starter kit). 28 May 2026 13 min read ## Start using AI customer service in your business today Set up an AI agent on your helpdesk in minutes. Pay only for the tickets it resolves. [Create AI customer service agent (opens in a new tab)](https://myaskai.com/create-account) [Book a demo (opens in a new tab)](https://myaskai.com/book-a-demo) My AskAI