---
title: "Swytch: How My AskAI helps deflect over 4,050 tickets/month"
description: "Swytch sells e-bike kits and deflects 4,050+ support tickets a month with AI. Their secret? Treating the AI like a new hire that never stops learning."
url: https://myaskai.com/blog/my-askai-swytch-case-study-2026
---
# Swytch: How My AskAI helps deflect over 4,050 tickets/month

E-bike company Swytch deflects 81% of Zendesk tickets with AI — dropping response times from days to minutes on 4,050+ tickets/month.

## Swytch AI customer service results on Zendesk at a glance

| Fact | Swytch |
| --- | --- |
| Website | [Swytch](https://www.swytchbike.com/) |
| Industry | eCommerce, e-bike conversion kits (B2C electric transport) |
| Helpdesk | Zendesk (Tickets) |
| Support volume | 4,050+ tickets/month resolved entirely by AI |
| AI resolution rate | 81% (AI deflection rate) |
| AI CSAT | Not published |
| Time saved | Not published |
| Key features used | Zendesk Tickets integration, AI replies scoped to selected ticket categories |
| Previously used | Evaluated Zendesk's native AI tools and other market leaders |
| Go-live mode | Internal replies on common inquiries first, then fully automated responses |

## Swytch slashes customer response times with My AskAI, empowering their team to deliver exceptional service

- [Swytch](https://www.swytchbike.com/) is a B2C [ecommerce](https://myaskai.com/industry-use-cases/ecommerce) revolutionizing electric transport by offering e-bike conversion kits that make electric bikes accessible and affordable for everyone.
- With its global reach and growing customer base, Swytch faced mounting challenges in providing timely and efficient support.
- After testing multiple AI solutions and undergoing a competitive selection process, Swytch chose My AskAI, which has significantly reduced response times and enhanced customer satisfaction.
- By integrating My AskAI into their customer service operations, Swytch has empowered their team to focus on complex, high-value queries while ensuring routine issues are resolved instantly, with 81% (4,050 tickets)* resolved entirely by AI (for how deflection and resolution figures compare across vendors, see our [AI resolution rate benchmarks](https://myaskai.com/blog/ai-resolution-rate-benchmarks)).
- Swytch is now exploring additional ways to utilize My AskAI to optimize their customer service and streamline operations.

## What does Swytch do?

[Swytch](https://www.swytchbike.com/) is a pioneering ecommerce company in electric transport, founded in 2017 with the mission to make electric bikes accessible to everyone.

They produce e-bike conversion kits that allow customers to retrofit their existing bicycles with an electric motor, battery pack, and pedal sensor.

Swytch’s kits provide an affordable and sustainable solution for people to electrify their bicycles, making it easier for commuters and leisure riders alike to embrace greener transportation options.

## Tackling Growing Customer Support Challenges

Swytch’s innovative product line has attracted a rapidly growing customer base, but with that growth came an increasing volume of support inquiries.

Their international customer service team faced challenges, including rising ticket volumes and longer response times.

> *"Our reply times were creeping up, and customers were waiting too long to get answers—sometimes for very simple questions,"*

Traditional methods of scaling support operations were not viable, especially given internal directives to maintain cost efficiency.

Swytch needed a solution that could deliver instant responses to routine inquiries without compromising on quality or efficiency.

## Why Swytch Chose My AskAI

Recognizing the potential of AI-powered customer service, Swytch evaluated various solutions, including [Zendesk's native AI tools](https://www.zendesk.co.uk/service/ai/) and other market leaders.

After a thorough selection process, My AskAI emerged as the clear winner due to:

- **Customizability**: My AskAI’s willingness to adapt the platform to Swytch’s unique needs was unmatched.
- [**Affordability**](https://myaskai.com/pricing): The solution offered a clear cost advantage compared to other providers.
- **Proven Results**: During the testing phase, My AskAI demonstrated superior performance in resolving customer queries accurately.
- **Responsive Support**: The My AskAI team worked closely with Swytch to tailor the AI to their specific workflows and requirements.

> *"What impressed us most was the flexibility and dedication of the My AskAI team. They never said, 'We can't do that,' and always worked to find a solution that fit our needs”*

## Seamless Implementation and Immediate Impact

The implementation process was smooth and collaborative.

Swytch tested My AskAI across various customer service scenarios within their [Zendesk Tickets](https://myaskai.com/ai-agent-integration/zendesk-tickets), starting with [internal replies to common inquiries](https://support.myaskai.com/features/channels/zendesk/zendesk-tickets#internal-notes). Gradually, they expanded its use to fully automate responses for specific ticket categories.

[Play video](https://www.youtube.com/watch?v=TxWxmIytRiQ)

The results were transformative. Reply times for automated inquiries dropped to zero, while overall response times fell from days to just minutes.

> *"The difference was immediate. Customers now get instant answers to routine queries, and our team can dedicate more time to solving complex problems"*

## A Better Experience for Customers and Staff

With My AskAI, Swytch’s customers benefit from faster, more accurate support. At the same time, support staff have more capacity to handle nuanced and technical inquiries, improving both employee satisfaction and customer loyalty.

> *"Our agents can now focus on what they do best - building relationships and solving challenging issues - without being bogged down by repetitive tasks"*

## Looking Ahead: The Future of AI at Swytch

Swytch sees significant potential for expanding their use of My AskAI.

Future plans include:

- **AI-Enhanced Email Support**: Swytch aims to fully integrate My AskAI with their email and [messaging](https://support.myaskai.com/features/channels/zendesk/zendesk-messaging) channels to streamline communications for their older customer demographic.
- **Backend Integrations**: By enhancing their backend and order portal with AI, Swytch envisions [automating complex tasks like address changes, refunds, and order modifications](https://support.myaskai.com/features/ai-actions-tools).

## A Strategic Partnership for Growth

Swytch’s collaboration with My AskAI has proven to be a game-changer, delivering measurable improvements in customer support efficiency while setting the stage for future innovation.

> *"The dedication and flexibility of the My AskAI team have been key to our success. They've helped us solve real problems and shown us how AI can transform customer service"*

By leveraging My AskAI, Swytch has not only optimized their operations but also reinforced their commitment to delivering exceptional customer experiences.

[View all customer stories](https://myaskai.com/reviews-and-case-studies) or [explore pricing plans](https://myaskai.com/pricing) for My AskAI.

[Learn more about building an AI-first support operation in our complete guide](https://myaskai.com/blog/ai-first-customer-service-guide-2026).

Numbers updated and correct as of Feb 2025*

- HubSpot ### [Zinc: Using My AskAI to reduce support tickets by 68%, overnight](https://myaskai.com/blog/my-askai-zinc-case-study-2026) Zinc went live with AI support in minutes — not weeks. Now 68% of queries resolve automatically with 97% CSAT. They didn't need to hire a replacement. 27 Feb 2024  4 min read
- e-Commerce ### [How to choose the right AI chatbot for your Shopify store (2026)](https://myaskai.com/blog/ai-customer-service-shopify-2026) Only 6% of Shopify stores use AI for support. The ones that do see 50-80% ticket deflection. Here's how to pick the right chatbot for yours. 7 Oct 2025  15 min read
- Case Study ### [How Edel Optics achieves 79% AI resolution, saving 150 hrs each month](https://myaskai.com/blog/my-askai-edel-optics-case-study-2026) Edel Optics jumped from 25% to 79% AI resolution with one change: plugging in live customer data. 92% CSAT. In German. Across multiple languages. 13 Oct 2025  6 min read
- Intercom ### [How Kriptomat achieves 62% AI resolution, saving 172 hrs each month](https://myaskai.com/blog/my-askai-kriptomat-case-study-2026) Kriptomat started at 50% AI resolution and thought that was good. Turns out reviewing knowledge gaps weekly got them to 62% — and counting. 14 Oct 2025  5 min read
- Case Study ### [How TravelJoy achieves 80% AI resolution, saving 193 hrs each month](https://myaskai.com/blog/my-askai-traveljoy-case-study-2026) TravelJoy's Zendesk AI resolved 24% of tickets. They switched to My AskAI. Now it's 80%. Same knowledge base, very different result. 15 Oct 2025  5 min read
- Alternatives ### [10 Best Zendesk AI Alternatives (2026)](https://myaskai.com/blog/zendesk-ai-alternatives-2026) Zendesk AI bills $1.50 to $2.00 per automated resolution on top of your seats. These 10 alternatives are simpler, cheaper, and start from $0.10 a ticket. 22 Oct 2025  45 min read

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