--- title: "Freecash: How My AskAI resolves over 70k tickets each month" description: "70,000 tickets a month. 82% resolved by AI. Freecash tested Intercom Fin first — then switched. The cost difference was... significant." url: https://myaskai.com/blog/my-askai-freecash-case-study-2026 --- # Freecash: How My AskAI resolves over 70k tickets each month Freecash handles 70,000+ monthly Intercom queries at 82% AI resolution — making it one of the highest-volume My AskAI deployments. Freecash automates 82% of support queries with My AskAI, empowering their team to tackle higher-value tasks - [Freecash](https://freecash.com/) is a global B2C rewards platform where people get paid for small online jobs like surveys and offers. - As the popularity of their platform rapidly increased they faced growing support demands. - After [testing Intercom’s Fin](https://myaskai.com/blog/intercom-fin-ai-agent-complete-guide-2026) and a competitive vendor selection process they chose My AskAI, which now resolves 82% of customer inquiries*, reducing the workload on support staff. - With AI handling the simpler queries, Freecash's team can focus on more complex issues, improving their knowledgebase and enhancing overall customer satisfaction. - Freecash is now exploring further opportunities to integrate My AskAI into their support strategy and collaborate with them to further develop their Intercom integration. ## Freecash AI customer service results on Intercom at a glance | Fact | Freecash | | --- | --- | | Website | [Freecash](https://freecash.com/) | | Industry | Consumer rewards platform (B2C, earn and redeem points) | | Helpdesk | Intercom | | Support volume | 70,000+ support queries/month | | AI resolution rate | 82% | | AI CSAT | Not published | | Time saved | Not published | | Key features used | User Data API for backend data, FAQ answering and triage on Intercom | | Previously used | Intercom Fin, tested then rejected at $0.99 per resolution | ## What does Freecash do? [Freecash](https://freecash.com/) is a B2C online rewards platform that has quickly become a market leader and favorite for users seeking to earn points by completing tasks, surveys, and offers. Users can redeem rewards through PayPal, cryptocurrencies, gift cards or direct bank transfers and the site offers daily leaderboards and rewards for top earners to incentivize and gamify participation. ## Growing support, growing strain However, with their fast-expanding community, Freecash found themselves managing a mounting volume of support tickets. The traditional approach of scaling their team to match demand was no longer viable. > *"We knew we couldn't keep up with the rising demand by just adding more team members. We needed a more efficient way to handle routine inquiries."* The influx of user queries began to impact response times, making it clear that Freecash needed a technology solution to scale. ## My AskAI to the Rescue After testing out [Intercom’s Fin](https://fin.ai/), they realised AI customer service was the solution to their problems, but at $0.99/resolution and with tens of thousands of tickets, growing by the day with their userbase, it wouldn’t be economical. So they began a competitive vendor selection process looking at [AI customer service alternatives](https://myaskai.com/blog/intercom-fin-alternatives-2026), and testing out several solutions over several months to see which performed the best. In the end, Freecash turned to [My AskAI](https://myaskai.com/ai-agent-integration/intercom), specifically because of: - The ability to [integrate backend information to improve answer accuracy](https://support.myaskai.com/features/user-data-api). - The use of high-performance models for all queries (OpenAI’s GPT-4o). - The high resolution rates they had seen in testing. - The proactivity and responsiveness of the founders in customizing their Intercom setup and ensuring all questions were answered. > *"My AskAI stood out because of its impressive answer accuracy and ability to integrate with our tools effortlessly."* ## Instant impact, lasting benefits Once implemented, the results were immediate. My AskAI now [resolves 82% of support queries](https://myaskai.com/blog/ai-resolution-rate-benchmarks), freeing-up the team to handle more complex customer issues and focus on strategic initiatives. > *"Our AI now resolves the majority of routine queries, saving us hours of manual work each day. This allows us to dedicate more time to solving complex issues and improving the overall user experience."* This shift has allowed them to improve both response times and the overall user experience. ## Looking ahead: the future of AI at Freecash Freecash is excited to expand their use of My AskAI by integrating our [AI Email Assistant for Intercom](https://support.myaskai.com/features/channels/intercom#will-the-ai-agent-reply-to-emails-within-intercom)and exploring more ways to optimize their customer service with AI, aiming to create a seamless and efficient user experience. ## A partnership for growth The partnership with My AskAI has been a game-changer for Freecash, enabling them to handle their growing customer base efficiently and paving the way for future innovations. [Read more customer stories](https://myaskai.com/reviews-and-case-studies) or [see our plans](https://myaskai.com/pricing) and pricing for My AskAI. [Learn more about building an AI-first support operation in our complete guide](https://myaskai.com/blog/ai-first-customer-service-guide-2026). Numbers updated and correct as of Feb 2025* - Alternatives ### [My AskAI vs Intercom Fin AI agent: Features, Pricing, and Results (2026)](https://myaskai.com/blog/my-askai-intercom-fin-ai-agent-comparison-2026) Fin charges $0.99 per outcome. My AskAI starts at $199/mo, priced per ticket. Similar performance, more integrations, different invoice. 3 Sept 2025 23 min read - Case Study ### [How Edel Optics achieves 79% AI resolution, saving 150 hrs each month](https://myaskai.com/blog/my-askai-edel-optics-case-study-2026) Edel Optics jumped from 25% to 79% AI resolution with one change: plugging in live customer data. 92% CSAT. In German. Across multiple languages. 13 Oct 2025 6 min read - Intercom ### [How Kriptomat achieves 62% AI resolution, saving 172 hrs each month](https://myaskai.com/blog/my-askai-kriptomat-case-study-2026) Kriptomat started at 50% AI resolution and thought that was good. Turns out reviewing knowledge gaps weekly got them to 62% — and counting. 14 Oct 2025 5 min read - Case Study ### [How TravelJoy achieves 80% AI resolution, saving 193 hrs each month](https://myaskai.com/blog/my-askai-traveljoy-case-study-2026) TravelJoy's Zendesk AI resolved 24% of tickets. They switched to My AskAI. Now it's 80%. Same knowledge base, very different result. 15 Oct 2025 5 min read - Zendesk ### [Zendesk AI vs Intercom Fin: Features, Pricing & Results (2026)](https://myaskai.com/blog/zendesk-ai-intercom-ai-comparison-2026) Zendesk AI or Intercom Fin? We compared pricing, features, and real resolution rates. One charges per resolution — the other hides costs elsewhere. 15 Oct 2025 20 min read - Case Study ### [How YouGarden achieves 66% AI resolution, saving 965 hrs each month](https://myaskai.com/blog/my-askai-yougarden-case-study-2026) YouGarden saves 965 hours a month with AI — that's 6 full-time agents. They hit 82% peak resolution after one smart integration change. 16 Dec 2025 6 min read ## Start using AI customer service in your business today Set up an AI agent on your helpdesk in minutes. Pay only for the tickets it resolves. [Create AI customer service agent (opens in a new tab)](https://myaskai.com/create-account) [Book a demo (opens in a new tab)](https://myaskai.com/book-a-demo) My AskAI