--- title: "October 2025 Changelog" description: "We wanted to share what we’ve been working on in October with you, we’ve enabled tagging on new platforms and made some updates to guidance." url: https://myaskai.com/blog/changelog-october-2025 --- # October 2025 Changelog A few new features for you this month… ## 🎟️[**Freshdesk & Freshchat Auto-Tagging**](https://myaskai.com/features/tagging) You can now use AI to automatically tag your Freshdesk tickets and Freshchat conversations. It can take hours of repetitive work to tag and categorize your support tickets and emails each month. But now your AI agent can automatically do this classification and categorization for you, directly in Freshdesk, accurately and consistently, so you can focus on understanding what your customers are asking and how they are feeling. You can also use it to decide which tags or custom fields categories you want your AI agent to reply to, and which you will handle yourself. [Play video](https://www.youtube.com/watch?v=zidEQ53DgKk) Learn more [here for Freshdesk](https://support.myaskai.com/features/channels/freshdesk/freshdesk-tagging) and [here for Freshchat](https://support.myaskai.com/features/channels/freshchat/freshchat-tagging). ## ✏️[**Email-only Guidance**](https://myaskai.com/features/guidance) We often don’t chat in the same way we email, so to reflect in your AI agent, you can now specify whether your [Communication & Style guidance](https://support.myaskai.com/features/improve/guidance#communication-style) is for your agent everywhere, or only for email replies. Go to **Improve > Guidance** and either enter a new piece of Communication & Style guidance or edit an existing one, then select “Email only” from the drop down at the bottom of the guidance. ## 🚫[**Block AI replies by topic for Intercom**](https://myaskai.com/features/tagging) Now you can control which types of conversation your AI agent replies to in Intercom with our block AI reply by tag feature. For each tag or conversation attribute you can decide whether you want to use your AI agent or not. [Learn more about how to enable this here.](https://support.myaskai.com/features/channels/intercom/intercom-tagging#how-can-i-ensure-the-ai-agent-only-responds-to-certain-types-of-intercom-conversations-or-tickets) ## ✉️ **Reply from specific accounts -**[**HubSpot**](https://myaskai.com/ai-agent-integration/hubspot)**+**[**Gorgias**](https://myaskai.com/ai-agent-integration/gorgias) If you’re a HubSpot or Gorgias user (especially those with multiple accounts or brands), you can now specify which email accounts you want your AI agent to reply from by allowing accounts. To do this, go to AI Agent Setup > Customization and scroll to the “Reply from specific accounts” section. Enter the accounts you want your AI agent to reply from, click Allow and you’re all set! ## 👀**Coming soon** We are just waiting on our SOC-2 certification now (keep your eyes peeled) and have 3 big improvements to existing features (and one entirely new feature) coming before the end of the year, wish us luck! - [See September’s changelog.](https://myaskai.com/blog/changelog-september-2025) - Alternatives ### [My AskAI vs Zendesk AI agent: Features, Pricing, and Results (2026)](https://myaskai.com/blog/my-askai-zendesk-ai-agent-comparison-2026) Zendesk's AI agent bills $1.50 to $2.00 per automated resolution. My AskAI plugs into your existing Zendesk and resolves tickets for a fraction of the cost. 8 Sept 2025 31 min read - Alternatives ### [My AskAI vs Intercom Fin AI agent: Features, Pricing, and Results (2026)](https://myaskai.com/blog/my-askai-intercom-fin-ai-agent-comparison-2026) Fin charges $0.99 per outcome. My AskAI starts at $199/mo, priced per ticket. Similar performance, more integrations, different invoice. 3 Sept 2025 24 min read - Alternatives ### [My AskAI vs HubSpot Breeze AI agent: Features, Pricing, and Results (2026)](https://myaskai.com/blog/my-askai-hubspot-breeze-ai-agent-comparison-2026) HubSpot Breeze needs a $90/mo Service Hub seat before AI even starts. My AskAI starts at $0.10 a ticket, no seat fees or onboarding required. 18 Sept 2025 21 min read - Alternatives ### [My AskAI vs Gorgias Automate AI agent: Features, Pricing, and Results (2026)](https://myaskai.com/blog/my-askai-gorgias-ai-automate-agent-comparison-2026) Gorgias locks you into Shopify and charges $0.90/interaction. My AskAI works across platforms from $0.10 a ticket. We did the maths. 22 Sept 2025 26 min read - Changelog ### [My AskAI - September 2025 Changelog](https://myaskai.com/blog/changelog-september-2025) We wanted to share what we’ve been working on in September with you, it’s only one update for this month, but it’s a big one, introducing: Tasks. 30 Sept 2025 1 min read - Changelog ### [My AskAI - August 2025 Changelog](https://myaskai.com/blog/changelog-august-2025) August 2025: Test your AI agent against real historic tickets before going live. Plus GPT-5 testing, delayed replies, and smarter Zendesk notes. 2 Sept 2025 2 min read ## Start using AI customer service in your business today Set up an AI agent on your helpdesk in minutes. Pay only for the tickets it resolves. [Create AI customer service agent (opens in a new tab)](https://myaskai.com/create-account) [Book a demo (opens in a new tab)](https://myaskai.com/book-a-demo) My AskAI