--- title: "November 2025 Changelog" description: "We wanted to share what we’ve been working on in November with you, we’ve had a complete rebrand and achieved SOC-2 Type 2 Certification!" url: https://myaskai.com/blog/changelog-november-2025 --- # November 2025 Changelog A few days later than we'd usually send our monthly update, but it's because we wanted to wait until we had ticked off a few bigger things… ## 👨🏻‍🎨**Rebrand** We've completed our full site and platform rebrand. It's been a long time coming, but we're really happy with the end result. It should make things a lot easier to navigate around and just generally *feel* a bit more classy. Would love to know what you think and any feedback! ## 🔒**SOC-2 Type 2 Certification** This is a big one for us - we have now officially joined the big leagues and obtained our SOC-2 Type 2 Certification. It also puts us in the [small group of AI support vendors that hold it](https://myaskai.com/blog/best-ai-customer-service-soc-2-compliance-2026), which matters if security review is what stands between you and a rollout. SOC 2 Type 2 is an independent audit that shows a company is following strict security and privacy practices to protect customer data. While a Type I report checks that the right controls exist, a Type II report goes further by verifying that those controls were actually working effectively over a period of time. Hopefully this should help us to: - **Build trust:** Proving to you (our customers and partners) that we handle your data securely. - **Reduce risk:** Ensuring we have strong processes around security, availability, and data handling. - **Operate maturely:** Demonstrating consistent, well-run, industry-recognized internal security practices. If you would like [access to our Trust Center or SOC-2 report](https://trust.myaskai.com/), just get in touch with us via our chat. ## ✅ **Tasks for all** We have now made [our Tasks feature](https://myaskai.com/features/tasks-and-tools) available to everyone. This means you can build complex multi-step processes for your AI agent to follow, which is the [action-taking](https://myaskai.com/blog/best-ai-customer-service-action-taking-2026) part of the job rather than the answering part. [Play video](https://www.youtube.com/watch?v=4o7ebwPrp8w) [You can read about how you can use Tasks here](https://support.myaskai.com/features/tasks), and get some inspiration for how you can use them [here](https://support.myaskai.com/features/tasks/task-use-cases). To test them out today, just login to your Dashboard and go to "Tasks & Tools". ## 🔎 **Inspect Improvements** Occasionally with AI you don't always get an answer you expect, with our [improved Inspect feature](https://myaskai.com/features/testing-and-qa) you can better understand your new AI agent's responses. Just click **Inspect answer** then ask your question to better understand the answer. You can [read more on debugging AI replies here](https://support.myaskai.com/troubleshooting/how-to-debug-an-ai-answer). ## 👀**Coming soon** We've got some big improvements coming to Improve (including Guidance) and will be revamping our Insights feature, so watch this space! - [See October’s changelog.](https://myaskai.com/blog/changelog-october-2025) - Alternatives ### [My AskAI vs Zendesk AI agent: Features, Pricing, and Results (2026)](https://myaskai.com/blog/my-askai-zendesk-ai-agent-comparison-2026) Zendesk's AI agent bills $1.50 to $2.00 per automated resolution. My AskAI plugs into your existing Zendesk and resolves tickets for a fraction of the cost. 8 Sept 2025 31 min read - Alternatives ### [My AskAI vs Intercom Fin AI agent: Features, Pricing, and Results (2026)](https://myaskai.com/blog/my-askai-intercom-fin-ai-agent-comparison-2026) Fin charges $0.99 per outcome. My AskAI starts at $199/mo, priced per ticket. Similar performance, more integrations, different invoice. 3 Sept 2025 24 min read - Alternatives ### [My AskAI vs HubSpot Breeze AI agent: Features, Pricing, and Results (2026)](https://myaskai.com/blog/my-askai-hubspot-breeze-ai-agent-comparison-2026) HubSpot Breeze needs a $90/mo Service Hub seat before AI even starts. My AskAI starts at $0.10 a ticket, no seat fees or onboarding required. 18 Sept 2025 21 min read - Alternatives ### [My AskAI vs Gorgias Automate AI agent: Features, Pricing, and Results (2026)](https://myaskai.com/blog/my-askai-gorgias-ai-automate-agent-comparison-2026) Gorgias locks you into Shopify and charges $0.90/interaction. My AskAI works across platforms from $0.10 a ticket. We did the maths. 22 Sept 2025 26 min read - Changelog ### [My AskAI - September 2025 Changelog](https://myaskai.com/blog/changelog-september-2025) We wanted to share what we’ve been working on in September with you, it’s only one update for this month, but it’s a big one, introducing: Tasks. 30 Sept 2025 1 min read - Changelog ### [My AskAI - August 2025 Changelog](https://myaskai.com/blog/changelog-august-2025) August 2025: Test your AI agent against real historic tickets before going live. Plus GPT-5 testing, delayed replies, and smarter Zendesk notes. 2 Sept 2025 2 min read ## Start using AI customer service in your business today Set up an AI agent on your helpdesk in minutes. Pay only for the tickets it resolves. [Create AI customer service agent (opens in a new tab)](https://myaskai.com/create-account) [Book a demo (opens in a new tab)](https://myaskai.com/book-a-demo) My AskAI