--- title: "May 2026 Changelog" description: "May 2026 in My AskAI: Echo, the in-product AI agent, lands in your dashboard, plus new spam filters so your AI agent ignores tickets you don't want answered." url: https://myaskai.com/blog/changelog-may-2026 --- # May 2026 Changelog ## **Check out**[**our YouTube channel**](https://www.youtube.com/@usemyaskai)**!** We're starting to invest more time in YouTube now, so you're going to be seeing more from us there. We'll be talking about: - How to get the most out of AI customer service agents - Answering common questions and pitfalls - Giving you advice on how to make the most from your AI agent you can check out the first of our new videos below 👇🏻 (don't forget to subscribe to catch videos as they're published!) [Play video](https://www.youtube.com/watch?v=C-ODcjPPtaU) ## [**Echo AI Agent**](https://myaskai.com/features/echo-agent) Echo is a powerful new way to interact with the My AskAI platform and features. It's an AI agent built into the My AskAI dashboard that you can use to help you get the most out of My AskAI and your AI customer service agent. Instead of knowing where to go and how to use our features and dashboard, you can now just ask questions and it will not only tell you how to do things, but it can do them for you. It's got all the context of our help docs, but also has all the context and understanding of your account. Right now you can use Echo to: - Ask any question about the My AskAI platform e.g. how do I x? - Write, edit, review, improve and merge your guidance - Investigate and inspect conversations to understand your answers, and how to fix them - Search, create, edit or delete custom answers - Search, edit, publish or unpublish self-learning articles - Search, create, edit tasks - Search tools - Change the privacy of webpages, connector files or uploaded files - Resync or delete webpages, connector files or uploaded files - Test your agent's answers You'll find a lot of "Ask Echo" buttons throughout the product, click any of them and the Echo agent side-panel will appear. You can also always access Echo from the menu, just above Account Settings. [Read more on Echo here.](https://support.myaskai.com/features/echo-agent) ## **Spam Filters** We all get lots of emails and tickets we probably don’t want our AI agent to reply to (not least of which because it uses our credits!) So now you can choose what you want your AI agent to ignore with our spam filters. Enter the email domain, addresses or subject keywords you want to block and your AI agent will no longer respond. [Learn more](https://support.myaskai.com/faq/general/how-do-you-manage-spam-tickets-chats-or-conversations). [See April’s changelog](https://myaskai.com/blog/changelog-april-2026). - Alternatives ### [My AskAI vs Zendesk AI agent: Features, Pricing, and Results (2026)](https://myaskai.com/blog/my-askai-zendesk-ai-agent-comparison-2026) Zendesk's AI agent bills $1.50 to $2.00 per automated resolution. My AskAI plugs into your existing Zendesk and resolves tickets for a fraction of the cost. 8 Sept 2025 31 min read - Alternatives ### [My AskAI vs Intercom Fin AI agent: Features, Pricing, and Results (2026)](https://myaskai.com/blog/my-askai-intercom-fin-ai-agent-comparison-2026) Fin charges $0.99 per outcome. My AskAI starts at $199/mo, priced per ticket. Similar performance, more integrations, different invoice. 3 Sept 2025 23 min read - Alternatives ### [My AskAI vs HubSpot Breeze AI agent: Features, Pricing, and Results (2026)](https://myaskai.com/blog/my-askai-hubspot-breeze-ai-agent-comparison-2026) HubSpot Breeze needs a $90/mo Service Hub seat before AI even starts. My AskAI starts at $0.10 a ticket, no seat fees or onboarding required. 18 Sept 2025 21 min read - Alternatives ### [My AskAI vs Gorgias Automate AI agent: Features, Pricing, and Results (2026)](https://myaskai.com/blog/my-askai-gorgias-ai-automate-agent-comparison-2026) Gorgias locks you into Shopify and charges $0.90/interaction. My AskAI works across platforms from $0.10 a ticket. We did the maths. 22 Sept 2025 26 min read - Changelog ### [My AskAI - August 2025 Changelog](https://myaskai.com/blog/changelog-august-2025) August 2025: Test your AI agent against real historic tickets before going live. Plus GPT-5 testing, delayed replies, and smarter Zendesk notes. 2 Sept 2025 2 min read - Changelog ### [My AskAI - October 2025 Changelog](https://myaskai.com/blog/changelog-october-2025) We wanted to share what we’ve been working on in October with you, we’ve enabled tagging on new platforms and made some updates to guidance. 22 Oct 2025 2 min read ## Start using AI customer service in your business today Set up an AI agent on your helpdesk in minutes. Pay only for the tickets it resolves. [Create AI customer service agent (opens in a new tab)](https://myaskai.com/create-account) [Book a demo (opens in a new tab)](https://myaskai.com/book-a-demo) My AskAI