--- title: "Jul 2026 Changelog" description: "July 2026 in My AskAI: image reading lands in Gorgias, Echo gets smarter, the Shopify agent checks live inventory, and SMS replies go live." url: https://myaskai.com/blog/changelog-july-2026 --- # Jul 2026 Changelog ## **Echo Agent Intelligence** You all seem to be loving using Echo (and if you haven’t tried it yet, try clicking “Ask Echo” in your account). So we’ve boosted its Intelligence so it can help you even more! [Here’s a quick reminder](https://support.myaskai.com/features/echo-agent) of what Echo can already do (and expect more coming in the next few weeks…) ## Sales Agent + Inventory Check in Shopify We’ve made your Shopify AI agent even more capable now, you’ll now notice a new Task in your “Tasks and Tools”. It’ll do 2 things: 1. Your AI agent can now better help users to find products in your Shopify store, asking clarifying questions and guiding them to the best product for them 2. Understand your live inventory stock and all possible variants of a product A customer can come in with a vague question looking for recommendations or share a specific product name/URL to get an instant stock update. Enjoy and let us know what other tasks you want to see your AI agent performing. ## **Image Reading (Gorgias)** Hot on the heels of image reading in Zendesk, Intercom and Freshdesk, we are now releasing image reading in Gorgias too. Your AI agent can now read and understand the context of screenshots and images shared in messages and emails so it doesn't have to ask the person to describe anything. AI customer service agents can see images that are shared either in chats, email bodies or as attachments to emails. It will process the image, and use it as context when answering the user or customer's question You only pay $0.02 per reply where image reading is used. [Play video](https://www.youtube.com/watch?v=YL1zZrX0-gI) Coming soon for other helpdesks. [**Read more on Image reading here**](https://support.myaskai.com/features/image-reading). ## **Take Control + Tagged Note Replies (Freshdesk)** A small one for the Freshdesk users out there today. You can now jump in on any Freshdesk ticket to stop the AI agent replying. And as a 2-for-1, we have also updated the functionality for [Freshdesk Tagging](https://support.myaskai.com/features/channels/freshdesk/freshdesk-tagging) so now in addition to choosing Direct or Blocked replies, you can also choose Note replies for any tickets. ## **SMS Replies (Gorgias)** In addition to Chat, Email, Form, and Social Media replies, you can now set your AI agent to reply to SMS messages in Gorgias! Just select the SMS channel dropdown when configuring your agent in Channels. [See June’s changelog](https://myaskai.com/blog/changelog-june-2026). - Alternatives ### [My AskAI vs Zendesk AI agent: Features, Pricing, and Results (2026)](https://myaskai.com/blog/my-askai-zendesk-ai-agent-comparison-2026) Zendesk's AI agent bills $1.50 to $2.00 per automated resolution. My AskAI plugs into your existing Zendesk and resolves tickets for a fraction of the cost. 8 Sept 2025 31 min read - Alternatives ### [My AskAI vs Intercom Fin AI agent: Features, Pricing, and Results (2026)](https://myaskai.com/blog/my-askai-intercom-fin-ai-agent-comparison-2026) Fin charges $0.99 per outcome. My AskAI starts at $199/mo, priced per ticket. Similar performance, more integrations, different invoice. 3 Sept 2025 23 min read - Alternatives ### [My AskAI vs HubSpot Breeze AI agent: Features, Pricing, and Results (2026)](https://myaskai.com/blog/my-askai-hubspot-breeze-ai-agent-comparison-2026) HubSpot Breeze needs a $90/mo Service Hub seat before AI even starts. My AskAI starts at $0.10 a ticket, no seat fees or onboarding required. 18 Sept 2025 21 min read - Alternatives ### [My AskAI vs Gorgias Automate AI agent: Features, Pricing, and Results (2026)](https://myaskai.com/blog/my-askai-gorgias-ai-automate-agent-comparison-2026) Gorgias locks you into Shopify and charges $0.90/interaction. My AskAI works across platforms from $0.10 a ticket. We did the maths. 22 Sept 2025 26 min read - Changelog ### [My AskAI - August 2025 Changelog](https://myaskai.com/blog/changelog-august-2025) August 2025: Test your AI agent against real historic tickets before going live. Plus GPT-5 testing, delayed replies, and smarter Zendesk notes. 2 Sept 2025 2 min read - Changelog ### [My AskAI - October 2025 Changelog](https://myaskai.com/blog/changelog-october-2025) We wanted to share what we’ve been working on in October with you, we’ve enabled tagging on new platforms and made some updates to guidance. 22 Oct 2025 2 min read ## Start using AI customer service in your business today Set up an AI agent on your helpdesk in minutes. Pay only for the tickets it resolves. [Create AI customer service agent (opens in a new tab)](https://myaskai.com/create-account) [Book a demo (opens in a new tab)](https://myaskai.com/book-a-demo) My AskAI