--- title: "January 2026 Changelog" description: "We wanted to share what we’ve been working on in January with you, you can now train on historic tickets, create tasks with AI and self-learning!" url: https://myaskai.com/blog/changelog-january-2026 --- # January 2026 Changelog We've been working on a few big new features for you to kick off 2026, let's dive in... ## [Self-learning](https://myaskai.com/features/self-learning) Your AI agent can now constantly improve, learning from your human agent replies, automatically. Self-learning is the ability for your AI agent to learn from your human agent conversations, ensuring that you don't have to manually update its knowledge on an ongoing basis. It happens automatically behind the scenes, without you having to lift a finger. [Play video](https://www.youtube.com/watch?v=RT_6jQ_Iwpo) You can access self-learning by going to your Dashboard, clicking on "Improve," and then "Self-Learning." By default, right now your articles will be “Unpublished” (draft), so: 1. Go take a look 2. Review them 3. Make any edits and then 4. Click to Publish And, importantly, tell us how they could be better! [Read more about self-learning here](https://support.myaskai.com/features/self-learning). ## [**Train on your historic support tickets**](https://myaskai.com/features/train-on-historic-tickets) Don't already have help docs/a help center? No problem, we can help you generate one automatically from your historic tickets. There are lots of reasons you may want to train on your past/historic tickets: - You have been too busy to keep your docs up-to-date - Your product has grown so fast that you never got a chance to create your docs in the first place Whatever the reason, we can help. Now all you need to do is connect your helpdesk, and we'll train on the last 5,000 of your historic tickets, or more on request. We'll then provide you with a set of output help center articles to use in your AI agent or publish to your help center. Training on historic support tickets is included for free on every plan. [Play video](https://www.youtube.com/watch?v=FMbF-mcbY-c) [Read more on how to train on historic support tickets here.](https://support.myaskai.com/features/training-on-historic-tickets) ## [**AI Task creation**](https://myaskai.com/features/tasks-and-tools) On top of our recent launch of Tasks, you can now use AI to create your tasks, instead of having to fill in all the fields individually. Just describe in plain English what you want the task to do, hit “Generate Task” and watch the AI populate all the relevant fields. It’ll even tell you when if a [Tool](https://support.myaskai.com/features/ai-actions-tools) would be necessary for the Task to work. To try it out, log into your Dashboard and head to “Tasks & Tools”, then click “+New”. - [See November’s changelog](https://myaskai.com/blog/changelog-november-2025). - Alternatives ### [My AskAI vs Zendesk AI agent: Features, Pricing, and Results (2026)](https://myaskai.com/blog/my-askai-zendesk-ai-agent-comparison-2026) Zendesk's AI agent bills $1.50 to $2.00 per automated resolution. My AskAI plugs into your existing Zendesk and resolves tickets for a fraction of the cost. 8 Sept 2025 31 min read - Alternatives ### [My AskAI vs Intercom Fin AI agent: Features, Pricing, and Results (2026)](https://myaskai.com/blog/my-askai-intercom-fin-ai-agent-comparison-2026) Fin charges $0.99 per outcome. My AskAI starts at $199/mo, priced per ticket. Similar performance, more integrations, different invoice. 3 Sept 2025 24 min read - Alternatives ### [My AskAI vs HubSpot Breeze AI agent: Features, Pricing, and Results (2026)](https://myaskai.com/blog/my-askai-hubspot-breeze-ai-agent-comparison-2026) HubSpot Breeze needs a $90/mo Service Hub seat before AI even starts. My AskAI starts at $0.10 a ticket, no seat fees or onboarding required. 18 Sept 2025 21 min read - Alternatives ### [My AskAI vs Gorgias Automate AI agent: Features, Pricing, and Results (2026)](https://myaskai.com/blog/my-askai-gorgias-ai-automate-agent-comparison-2026) Gorgias locks you into Shopify and charges $0.90/interaction. My AskAI works across platforms from $0.10 a ticket. We did the maths. 22 Sept 2025 26 min read - Changelog ### [My AskAI - August 2025 Changelog](https://myaskai.com/blog/changelog-august-2025) August 2025: Test your AI agent against real historic tickets before going live. Plus GPT-5 testing, delayed replies, and smarter Zendesk notes. 2 Sept 2025 2 min read - Changelog ### [My AskAI - October 2025 Changelog](https://myaskai.com/blog/changelog-october-2025) We wanted to share what we’ve been working on in October with you, we’ve enabled tagging on new platforms and made some updates to guidance. 22 Oct 2025 2 min read ## Start using AI customer service in your business today Set up an AI agent on your helpdesk in minutes. Pay only for the tickets it resolves. [Create AI customer service agent (opens in a new tab)](https://myaskai.com/create-account) [Book a demo (opens in a new tab)](https://myaskai.com/book-a-demo) My AskAI