--- title: "February 2026 Changelog" description: "See My AskAI updates from February 2026, including test-ticket QA, email collection in Zendesk Messaging and improvements to self-learning." url: https://myaskai.com/blog/changelog-february-2026 --- # February 2026 Changelog 2 months down already of 2026, and we've continued to build… ## [**QA Testing**](https://myaskai.com/features/testing-and-qa) How do you rate your AI agent’s performance and track it over time? Now when you are testing your AI agent in the Dashboard you can score your AI agent. Score the agent on: - Whether you’d send the response to a customer - An overall score for the response - What can be improved - Any additional comments You can then track these as you make updates to your agent. To use the new QA scoring go to **Dashboard > Improve > Test** then click on any of your test questions to start scoring. [Learn more about testing here](https://support.myaskai.com/start-here/testing). ## [**Email collection (Zendesk Messaging)**](https://myaskai.com/features/tasks-and-tools) Want to collect an email address from a lead or customer in Zendesk when they escalate a conversation? Now you can with our email collection Task for Zendesk Messaging. When the lead or customer triggers an [escalation](https://myaskai.com/blog/what-is-ai-to-human-handoff) in any form, you can set your AI agent to collect details (email, phone number, whatever you want) that will be added directly into Zendesk so no details are lost. If you're interested in setting this up for your agent, get in touch with us via our chat. ## [**Self-learning improvements**](https://myaskai.com/features/self-learning) Our self-learning articles have been live for just a few weeks but we’re already improving them based on your feedback. Now when your weekly changes are made you’ll: - Get an email letting you know which articles have been updated - When you go into the self-learning section of your Dashboard (Improve > Self-learning), and click into an article you’ll see the additions and deletions in green and red. You can [learn more about self-learning here](https://support.myaskai.com/features/self-learning) and keep the feedback coming! - [See March’s changelog](https://myaskai.com/blog/changelog-march-2026). - See [January’s changelog](https://myaskai.com/blog/changelog-january-2026). - Alternatives ### [My AskAI vs Zendesk AI agent: Features, Pricing, and Results (2026)](https://myaskai.com/blog/my-askai-zendesk-ai-agent-comparison-2026) Zendesk's AI agent bills $1.50 to $2.00 per automated resolution. My AskAI plugs into your existing Zendesk and resolves tickets for a fraction of the cost. 8 Sept 2025 31 min read - Alternatives ### [My AskAI vs Intercom Fin AI agent: Features, Pricing, and Results (2026)](https://myaskai.com/blog/my-askai-intercom-fin-ai-agent-comparison-2026) Fin charges $0.99 per outcome. My AskAI starts at $199/mo, priced per ticket. Similar performance, more integrations, different invoice. 3 Sept 2025 23 min read - Alternatives ### [My AskAI vs HubSpot Breeze AI agent: Features, Pricing, and Results (2026)](https://myaskai.com/blog/my-askai-hubspot-breeze-ai-agent-comparison-2026) HubSpot Breeze needs a $90/mo Service Hub seat before AI even starts. My AskAI starts at $0.10 a ticket, no seat fees or onboarding required. 18 Sept 2025 21 min read - Alternatives ### [My AskAI vs Gorgias Automate AI agent: Features, Pricing, and Results (2026)](https://myaskai.com/blog/my-askai-gorgias-ai-automate-agent-comparison-2026) Gorgias locks you into Shopify and charges $0.90/interaction. My AskAI works across platforms from $0.10 a ticket. We did the maths. 22 Sept 2025 26 min read - Changelog ### [My AskAI - August 2025 Changelog](https://myaskai.com/blog/changelog-august-2025) August 2025: Test your AI agent against real historic tickets before going live. Plus GPT-5 testing, delayed replies, and smarter Zendesk notes. 2 Sept 2025 2 min read - Changelog ### [My AskAI - October 2025 Changelog](https://myaskai.com/blog/changelog-october-2025) We wanted to share what we’ve been working on in October with you, we’ve enabled tagging on new platforms and made some updates to guidance. 22 Oct 2025 2 min read ## Start using AI customer service in your business today Set up an AI agent on your helpdesk in minutes. Pay only for the tickets it resolves. [Create AI customer service agent (opens in a new tab)](https://myaskai.com/create-account) [Book a demo (opens in a new tab)](https://myaskai.com/book-a-demo) My AskAI