---
title: "Aug 2026 Changelog"
description: "See My AskAI updates from August 2026, including AI ticket tagging in Gorgias and new Echo tools to block tickets and handle attachments."
url: https://myaskai.com/blog/changelog-aug-2026
---
# Aug 2026 Changelog

## **Gorgias AI Tagging**

Now you can have [AI automatically tag](https://myaskai.com/features/tagging) all your Gorgias emails and chats with tags as they come in.

This means you can:

> More quickly and consistently report on your ticket volume

> Block replies to certain categories of ticket or chats

> Add note replies only to categories of ticket or chats

To set it up, just go to **AI Agent Setup > AI Tagging** and start adding your tags.

## **Echo Agent: Attachments and Images**

We’ve been continuing to give your Echo agent more superpowers.

This week we’ve add an ability to process images and attachments.

This means, for example:

> If you need help setting anything up you can share screenshots of your helpdesk setup and it will guide you through step-by-step

> If you want to create a new task, you can just upload an SOP and it will be able to auto convert it

> If you have some brand guidelines/tone of voice, you can upload directly and Echo can convert into Guidance.

Pretty neat eh?

[You can read more on Echo’s capabilities here](https://support.myaskai.com/features/echo-agent).

## **Echo Agent - Spam Filters**

One more bonus Echo capability for you - now it can block replies to email tickets by:

> Domain

> Email address

> Subject line

We also gave it a whole load of playbooks to help you with your setup.

Enjoy, and let us what else you want Echo to be able to do!

## **AI Tagging - AI Descriptions**

Small quality of life one for you here.

If you use AI tagging, then maybe you find writing your own descriptions a little tedious?

Well now you can click a button and have your tags written (or rewritten) for you, in the optimal way.

[Play video](https://www.youtube.com/watch?v=zidEQ53DgKk)

Just click the sparkle button next to any tag description and it’ll write it for you.

[See July’s changelog](https://myaskai.com/blog/changelog-july-2026).

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- Changelog ### [My AskAI - August 2025 Changelog](https://myaskai.com/blog/changelog-august-2025) August 2025: Test your AI agent against real historic tickets before going live. Plus GPT-5 testing, delayed replies, and smarter Zendesk notes. 2 Sept 2025  2 min read
- Changelog ### [My AskAI - October 2025 Changelog](https://myaskai.com/blog/changelog-october-2025) We wanted to share what we’ve been working on in October with you, we’ve enabled tagging on new platforms and made some updates to guidance. 22 Oct 2025  2 min read

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