--- title: "April 2026 Changelog" description: "See My AskAI updates from April 2026, including image reading in Freshdesk, Shopify and Gorgias changes, and faster support insights." url: https://myaskai.com/blog/changelog-april-2026 --- # April 2026 Changelog ## **Check out**[**our YouTube channel**](https://www.youtube.com/@usemyaskai)**!** We're starting to invest more time in YouTube now, so you're going to be seeing more from us there. We'll be talking about: - How to get the most out of AI customer service agents - Answering common questions and pitfalls - Giving you advice on how to make the most from your AI agent you can check out the first of our new videos below 👇🏻 (don't forget to subscribe to catch videos as they're published!) [Play video](https://www.youtube.com/watch?v=9_fnHhzCvBk) ## [**Image Reading (Freshdesk)**](https://myaskai.com/features/image-reading) Following hot on the heels of our Intercom and Zendesk image reading capabilities we have now launched image reading for Freshdesk. Your AI agent can now read and understand the context of screenshots and images shared in messages and emails so it doesn't have to ask the person to describe anything. AI customer service agents can see images that are shared either in chats, email bodies or as attachments to emails. It will process the image, and use it as context when answering the user or customer's question You only pay $0.02 per reply where image reading is used. Coming soon for other helpdesks. [Read more on Image reading here](https://support.myaskai.com/features/image-reading). ## [**Shopify**](https://myaskai.com/features/shopify-integration)**Tasks** Shopify users now automatically have a [task and tool](https://myaskai.com/features/tasks-and-tools) added to their accounts that enables order lookups for where they don’t provide an email. The task will request an order ID and email address before providing any details. This will be applied for all new Shopify users signing up. If you are an existing user and want this enabled on your account, contact us and we’ll enable it for you. ## [**Insights**](https://myaskai.com/features/insights)**Performance** We’ve made some changes to how Insights works to improve performance, now to view your topics just click the Explorer button below your charts. You should see things rendering a lot quicker now. Watch this space for some bigger, more exciting Insights improvements coming soon also… ## [**Advanced Logs**](https://myaskai.com/features/testing-and-qa) You can now filter your logs/ticket history to only show tickets/conversations that were handed over or escalated. To do this go to **Inspect & Logs**in your Dashboard and then click the Advanced button and toggling the 'Escalated to human' switch on. It’ll also allow you to view tickets/conversations where Tasks have been used. ## [**CSV Test Import**](https://myaskai.com/features/testing-and-qa) Want to test or QA your AI agent on a batch of tickets? You can now upload a CSV of questions to your agent and have them automatically run. You can then use our QA and scoring tools to rate the AI agent’s responses. Find the upload button in **Improve > Test**. ## **Social Replies (**[**Gorgias**](https://myaskai.com/ai-agent-integration/gorgias)**)** You can now control whether or not your AI agent responds to messages in your social channels in Gorgias. To turn this on or off, go to Helpdesk & Channels > Gorgias > Chat and find the toggle. [See March’s changelog](https://myaskai.com/blog/changelog-march-2026). - Alternatives ### [My AskAI vs Zendesk AI agent: Features, Pricing, and Results (2026)](https://myaskai.com/blog/my-askai-zendesk-ai-agent-comparison-2026) Zendesk's AI agent bills $1.50 to $2.00 per automated resolution. My AskAI plugs into your existing Zendesk and resolves tickets for a fraction of the cost. 8 Sept 2025 31 min read - Alternatives ### [My AskAI vs Intercom Fin AI agent: Features, Pricing, and Results (2026)](https://myaskai.com/blog/my-askai-intercom-fin-ai-agent-comparison-2026) Fin charges $0.99 per outcome. My AskAI starts at $199/mo, priced per ticket. Similar performance, more integrations, different invoice. 3 Sept 2025 23 min read - Alternatives ### [My AskAI vs HubSpot Breeze AI agent: Features, Pricing, and Results (2026)](https://myaskai.com/blog/my-askai-hubspot-breeze-ai-agent-comparison-2026) HubSpot Breeze needs a $90/mo Service Hub seat before AI even starts. My AskAI starts at $0.10 a ticket, no seat fees or onboarding required. 18 Sept 2025 21 min read - Alternatives ### [My AskAI vs Gorgias Automate AI agent: Features, Pricing, and Results (2026)](https://myaskai.com/blog/my-askai-gorgias-ai-automate-agent-comparison-2026) Gorgias locks you into Shopify and charges $0.90/interaction. My AskAI works across platforms from $0.10 a ticket. We did the maths. 22 Sept 2025 26 min read - Changelog ### [My AskAI - August 2025 Changelog](https://myaskai.com/blog/changelog-august-2025) August 2025: Test your AI agent against real historic tickets before going live. Plus GPT-5 testing, delayed replies, and smarter Zendesk notes. 2 Sept 2025 2 min read - Changelog ### [My AskAI - October 2025 Changelog](https://myaskai.com/blog/changelog-october-2025) We wanted to share what we’ve been working on in October with you, we’ve enabled tagging on new platforms and made some updates to guidance. 22 Oct 2025 2 min read ## Start using AI customer service in your business today Set up an AI agent on your helpdesk in minutes. Pay only for the tickets it resolves. [Create AI customer service agent (opens in a new tab)](https://myaskai.com/create-account) [Book a demo (opens in a new tab)](https://myaskai.com/book-a-demo) My AskAI