Mike is an experienced Product Manager who focuses on all the “non-development” areas of My AskAI, from finance and customer success to product design, copywriting, testing and more.
Table of Contents
Do I agree with Andrea? Yes
- Users feel listened to and more likely to provide feedback (tighter feedback loops)
- It is the exception rather than the rule to provide "good" support so it is a surprise for them (and the bar is low!) so they tell others
- When you are actively helping users get the most out of your product you are improving retention, lowering churn and improving your growth flywheel