Mike HeapMike is an experienced Product Manager who focuses on all the “non-development” areas of My AskAI, from finance and customer success to product design, copywriting, testing and more.
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Created time
Aug 9, 2024 09:34 PM
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Aug 9, 2024
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boost-your-growth-with-top-notch-customer-support
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Do I agree with Andrea? Yes
Am I biased? Also yes
Top-notch customer support can help you grow in multiple ways:
- Users feel listened to and more likely to provide feedback (tighter feedback loops)
- It is the exception rather than the rule to provide "good" support so it is a surprise for them (and the bar is low!) so they tell others
- When you are actively helping users get the most out of your product you are improving retention, lowering churn and improving your growth flywheel
Bonus: If you are the founder and can jump in on tickets it REALLY delights people
