---
title: "Mike Heap, co-founder, My AskAI (page 8 of 17)"
description: "Learn more about Mike’s role at My AskAI, his previous experience, hobbies and interests, and how you can contact him or read more of his content."
url: https://myaskai.com/blog/authors/about-mike-heap-cofounder-my-askai/page/8
---
Author

# Mike Heap (page 8 of 17)

Mike is an experienced Product Manager who focuses on all the “non-development” areas of My AskAI, from finance and customer success to product design, copywriting, testing and more.

## Posts: Mike Heap

- Automation ### [6 Best AI Customer Service Agents for Human Handoff & Escalation (2026)](https://myaskai.com/blog/best-ai-customer-service-human-handoff-2026) A clumsy handoff makes customers repeat everything to a human who starts cold. These 6 AI customer service agents escalate with full context, and know when to. 16 Jul 2026  31 min read
- Customer Support ### [7 Best AI Customer Service Agents for Ticket Triage & Routing (2026)](https://myaskai.com/blog/best-ai-customer-service-ticket-triage-2026) Ticket triage eats ~30s per ticket across thousands a month. We scored 7 AI agents that auto-classify, prioritize and route tickets, accurately. 16 Jul 2026  35 min read
- Automation ### [6 Best AI Customer Service Agents with CRM Integration & Data Actions (2026)](https://myaskai.com/blog/best-ai-customer-service-crm-integration-2026) Most AI customer service tools read your help center but can't touch your CRM. These 6 do real CRM integration: Salesforce, HubSpot, Zendesk, Stripe. 15 Jul 2026  32 min read
- Moving to AI First Support ### [6 Best AI Customer Service Agents with a Self-Learning Knowledge Base (2026)](https://myaskai.com/blog/best-ai-customer-service-self-learning-knowledge-base-2026) A stale knowledge base drags your resolution rate down. These 6 AI agents with a self-learning knowledge base draft, review, and improve articles for you. 15 Jul 2026  34 min read
- Case Study ### [How a premium accessories brand achieves 64% AI resolution, saving 153 hrs each month](https://myaskai.com/blog/my-askai-premium-accessories-case-study-2026) A premium accessories brand resolves 64% of its 2,900 monthly Gorgias tickets with AI, holds 85% AI CSAT and saves 153 hours a month across email and chat. 15 Jul 2026  10 min read
- Security ### [7 Best SOC 2-Compliant AI Customer Service Agents (2026)](https://myaskai.com/blog/best-ai-customer-service-soc-2-compliance-2026) A failed security review stalls the deal for weeks. Here are 7 SOC 2 compliant AI customer service agents that clear InfoSec, with real reports to prove it. 14 Jul 2026  32 min read
- Pricing ### [Forethought Pricing: The Real Cost Breakdown Behind the Quote](https://myaskai.com/blog/forethought-pricing-explained) Forethought pricing is never published. Vendr's median is $74,483 a year, behind a 20,000-ticket floor. My AskAI starts at $0.10 a ticket, no floor. 14 Jul 2026  24 min read
- Pricing ### [Salesforce Agentforce pricing explained: what a ticket really costs on Flex Credits vs $2 conversations](https://myaskai.com/blog/salesforce-agentforce-pricing-explained) Salesforce Agentforce costs $0.30 a ticket on Flex Credits, or $2 per conversation on the other SKU. My AskAI starts at $0.10 a ticket. 14 Jul 2026  24 min read
- Moving to AI First Support ### [Decagon Pricing Explained: What Decagon AI Actually Costs (and Why There's No Price Tag)](https://myaskai.com/blog/decagon-pricing-explained) Decagon pricing is enterprise-only, no public rates. Contracts run ~$105K-$923K/yr (median ~$433K). My AskAI starts at $0.10 a ticket. Math, explained. 13 Jul 2026  21 min read
- Pricing ### [Drift Pricing Explained: What Its AI Chatbots Actually Cost](https://myaskai.com/blog/drift-ai-pricing-explained) Drift's pricing starts at $2,500/mo ($30K/yr), and AI chatbots only unlock at Advanced (~$40K+/yr). My AskAI starts at $0.10 a ticket. 13 Jul 2026  15 min read
- Pricing ### [Sierra AI Pricing Explained: What Outcome-Based Really Costs](https://myaskai.com/blog/sierra-ai-pricing-explained) Sierra AI pricing is outcome-based, roughly $200K-$350K in year one. My AskAI starts at $0.10 a ticket. Real cost math at 1k/10k/50k tickets. 13 Jul 2026  19 min read
- Moving to AI First Support ### [The 8 Best AI Customer Service Tools for Agent Assist (2026)](https://myaskai.com/blog/best-ai-customer-service-agent-assist-2026) AI agent assist drafts every reply inside your helpdesk; your team edits and sends. We score 8 copilots on draft quality, in-helpdesk fit, learning and cost. 12 Jul 2026  41 min read
- Moving to AI First Support ### [6 Best AI Customer Service Tools for Multi-Brand Support (2026)](https://myaskai.com/blog/best-ai-customer-service-multibrand-2026) Run five brands and most AI tools bill five subscriptions, or bleed one brand's answers into another. These 6 multi-brand AI customer service tools don't. 12 Jul 2026  36 min read
- Pricing ### [Tidio Pricing Explained: The Three Metered Pools Behind the $29 Sticker](https://myaskai.com/blog/tidio-pricing-explained) Tidio pricing looks like $29/mo but bills three pools, and heavy Lyro use pushes you onto Plus at $300/mo plus usage. My AskAI starts at $0.10 a ticket. 12 Jul 2026  20 min read
- Pricing ### [Ada AI Pricing Explained: The Real Cost Behind "Talk to Sales"](https://myaskai.com/blog/ada-ai-pricing-explained) Ada AI pricing has no public rate and no deal under 300,000 conversations a year. Here's the real cost stack, the math at Ada's minimum, and cheaper options. 11 Jul 2026  20 min read
- Pricing ### [Chatbase Pricing Explained: What Message Credits Really Cost](https://myaskai.com/blog/chatbase-pricing-explained) Chatbase pricing looks like $0-$400/mo, but one reply burns 1-6 credits. At 10,000 tickets that is $600 or $4,600. My AskAI bills $0.10 a ticket. 11 Jul 2026  24 min read
- Pricing ### [Dixa Pricing Explained: The Real Cost of Mim's €0.35 Per Conversation](https://myaskai.com/blog/dixa-pricing-explained) Dixa pricing runs €89 to €179 per agent, plus Mim AI at €0.35 per conversation, billed even when it escalates. We ran the math at 1k, 10k and 50k tickets. 11 Jul 2026  24 min read
- Pricing ### [Front AI Pricing Explained: Autopilot, Copilot & the Per-Seat Add-Ons](https://myaskai.com/blog/front-ai-pricing-explained) Front pricing runs $25 to $105 a seat, and the AI costs extra: Autopilot per conversation, plus per-seat Copilot and Smart QA. My AskAI: $0.10 a ticket. 10 Jul 2026  21 min read
- SaaS ### [LiveChat AI Pricing Explained: What You Pay for Real AI Deflection](https://myaskai.com/blog/livechat-ai-pricing) LiveChat AI pricing looks simple until real deflection needs ChatBot by Text, at $0.99 a resolution. My AskAI starts at $0.10 a ticket. Full cost at volume. 10 Jul 2026  18 min read
- Moving to AI First Support ### [Zoho Desk Pricing: What Zia AI Actually Costs at Each Tier](https://myaskai.com/blog/zoho-desk-pricing-explained) Zoho Desk pricing runs $7-$40/agent with Zia AI bundled in. My AskAI starts at $0.10 a ticket. Which AI unlocks at each tier, and the real cost. 10 Jul 2026  21 min read
- HubSpot ### [8 Best AI Customer Service Tools for SaaS on HubSpot (2026)](https://myaskai.com/blog/best-ai-customer-service-saas-hubspot-2026) SaaS support on HubSpot is product how-tos, billing and seat admin. These 8 AI agents (incl. Breeze) ranked for SaaS reality on HubSpot Service Hub. 9 Jul 2026  40 min read
- Alternatives ### [6 Best Duckie AI Alternatives (2026)](https://myaskai.com/blog/duckie-alternatives-2026) Duckie hides its pricing behind a sales call and offers no free trial. These 6 Duckie alternatives publish their pricing and resolve complex tickets too. 9 Jul 2026  27 min read
- Moving to AI First Support ### [Help Scout Pricing Explained: What AI Answers Really Costs](https://myaskai.com/blog/help-scout-pricing-explained) Help Scout pricing is $25-$75/user/mo plus $0.75 per AI resolution. My AskAI starts at $0.10 a ticket. Math at 1k, 10k and 50k tickets. 9 Jul 2026  19 min read
- Automation ### [7 Best Agentic AI Customer Service Agents That Take Actions (2026)](https://myaskai.com/blog/best-ai-customer-service-action-taking-2026) Most agentic AI customer service tools only answer questions. These 7 actually take actions (refunds, lookups, cancellations) and resolve tickets end to end. 8 Jul 2026  34 min read

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