---
title: "Mike Heap, co-founder, My AskAI (page 6 of 17)"
description: "Learn more about Mike’s role at My AskAI, his previous experience, hobbies and interests, and how you can contact him or read more of his content."
url: https://myaskai.com/blog/authors/about-mike-heap-cofounder-my-askai/page/6
---
Author

# Mike Heap (page 6 of 17)

Mike is an experienced Product Manager who focuses on all the “non-development” areas of My AskAI, from finance and customer success to product design, copywriting, testing and more.

## Posts: Mike Heap

- Comparisons ### [Zendesk AI vs Gorgias Automate: Features, Pricing & Results (2026)](https://myaskai.com/blog/zendesk-ai-gorgias-automate-comparison-2026) Zendesk AI lists $1.50 per automated resolution, while Gorgias bundles AI into plans from $40/mo. Two opposite models compared. My AskAI: $0.10 a ticket. 1 Aug 2026  33 min read
- Comparisons ### [Zendesk AI vs Sierra AI: Features, Pricing, and Results (2026)](https://myaskai.com/blog/zendesk-ai-sierra-ai-comparison-2026) Zendesk AI bills $1.50 per committed automated resolution, $2.00 pay-as-you-go. Sierra publishes no rate card. My AskAI starts at $0.10 a ticket, no sales call. 1 Aug 2026  33 min read
- Comparisons ### [Intercom Fin vs Gorgias Automate: Features, Pricing & Results (2026)](https://myaskai.com/blog/intercom-fin-gorgias-automate-comparison-2026) Intercom Fin bills $0.99 per outcome. Gorgias Automate bundles AI in, then $0.85 to $1.00 an interaction past your allotment. My AskAI starts at $0.10 a ticket. 31 Jul 2026  35 min read
- Tool Guides ### [SiteGPT: Complete Guide to Features, Pricing & Limitations (2026)](https://myaskai.com/blog/sitegpt-complete-guide-2026) SiteGPT is $39/month billed annually for 4,000 messages, or 400 on the more accurate model. My AskAI starts at $0.10 a ticket. No free tier, no rollover. 31 Jul 2026  31 min read
- Tool Guides ### [Tawk.to AI Assist: Complete Guide to Features, Pricing & Limitations (2026)](https://myaskai.com/blog/tawk-to-complete-guide-2026) Tawk.to's live chat is free forever. AI Assist is free to 100 messages, then $29/month, no published resolution rate. My AskAI starts at $0.10 a ticket. 31 Jul 2026  28 min read
- e-Commerce ### [7 Best AI Chatbots for Ecommerce Pre-Purchase Questions (2026)](https://myaskai.com/blog/best-ai-chatbot-for-ecommerce-pre-sales-2026) Sizing, stock and shipping questions decide whether a browser buys. We scored 7 tools on nine criteria to find the best AI chatbot for ecommerce pre-sales. 30 Jul 2026  48 min read
- Tool Guides ### [Macha AI: Complete Guide to Features, Pricing & Limitations (2026)](https://myaskai.com/blog/macha-ai-complete-guide-2026) Macha AI advertises $0.11 a ticket, but its default GPT-5.4 agent on Starter costs $0.30. My AskAI starts at $0.10 a ticket. Nine rates inside. 30 Jul 2026  27 min read
- Tool Guides ### [Zipchat: Complete Guide to Features, Pricing & Limitations (2026)](https://myaskai.com/blog/zipchat-complete-guide-2026) Zipchat sells itself on revenue; five of its pages give the support rate three labels and four figures, 70% to 97%, none defined. The real cost math is inside. 30 Jul 2026  30 min read
- Tool Guides ### [Botsonic: Complete Guide to Features, Pricing & Limitations (2026)](https://myaskai.com/blog/botsonic-complete-guide-2026) Botsonic markets 70% query handling from $16/mo for 1,000 messages, an allowance the docs cut to 500 replies on GPT-4o. My AskAI starts at $0.10 a ticket. 29 Jul 2026  49 min read
- Tool Guides ### [Customerly: Complete Guide to Features, Pricing & Limitations (2026)](https://myaskai.com/blog/customerly-complete-guide-2026) Customerly markets 82% of inquiries resolved without a human. Its own pricing page says 71%. You pay per conversation either way. The real cost math. 29 Jul 2026  18 min read
- Moving to AI First Support ### [Outsourcing Customer Service: The Pros, Cons, and the Third Option](https://myaskai.com/blog/outsourcing-customer-service-pros-and-cons) Weigh the pros and cons of outsourcing customer service against three bands of work: repeat, judgment and presence. Only one band still needs a BPO contract. 29 Jul 2026  25 min read
- SaaS ### [7 Best AI Customer Service Tools for Subscription Businesses (2026)](https://myaskai.com/blog/best-ai-customer-service-subscription-businesses-2026) In a subscription business every cancellation moves money. We ranked 7 AI customer service tools on save flows, dunning and live billing actions. 28 Jul 2026  34 min read
- Changelog ### [My AskAI - July 2026 Changelog](https://myaskai.com/blog/changelog-july-2026) July 2026 in My AskAI: image reading lands in Gorgias, Echo gets smarter, the Shopify agent checks live inventory, and SMS replies go live. 28 Jul 2026  2 min read
- Comparisons ### [My AskAI vs CoSupport AI: Features, Pricing, and Results (2026)](https://myaskai.com/blog/my-askai-cosupport-ai-comparison-2026) My AskAI vs CoSupport AI: $0.10 a ticket, flat. CoSupport starts at $0.19 per resolved ticket. On 10,000 tickets the bills cross at 68.4% resolution. 28 Jul 2026  33 min read
- Comparisons ### [My AskAI vs Drift AI agent: Features, Pricing, and Results (2026)](https://myaskai.com/blog/my-askai-drift-comparison-2026) Drift starts at $30,000 a year, demo-gated, with no ticketing. My AskAI is $0.10 a ticket inside Zendesk or Intercom. Scored across 11 categories. 27 Jul 2026  32 min read
- Comparisons ### [My AskAI vs Featurebase Fibi AI agent: Features, Pricing, and Results (2026)](https://myaskai.com/blog/my-askai-featurebase-comparison-2026) Featurebase charges $29-$129 per seat plus $0.49 per Fibi resolution. My AskAI is about $0.10 a ticket. My AskAI vs Featurebase on cost, setup and migration. 27 Jul 2026  32 min read
- Comparisons ### [My AskAI vs Kapa AI: Features, Pricing, and Results (2026)](https://myaskai.com/blog/my-askai-kapa-ai-comparison-2026) Kapa AI vs My AskAI: Kapa answers docs questions, no rate card. My AskAI resolves tickets in your helpdesk at $0.10 each. One deflects before a ticket exists. 27 Jul 2026  30 min read
- Alternatives ### [11 Best AI Help Desks Compared (2026): What They Really Cost](https://myaskai.com/blog/best-ai-help-desk-software-2026) Looking for the best AI help desk software? Almost every platform bills twice: seats plus per-resolution AI. 11 scored on 8 criteria, with real costs. 26 Jul 2026  65 min read
- Comparisons ### [My AskAI vs Zoho Desk Zia: Features, Pricing, and Results (2026)](https://myaskai.com/blog/my-askai-zoho-desk-comparison-2026) Zoho bundles Zia into every paid Desk plan with no resolution fee, but publishes no resolution rate. My AskAI vs Zoho Desk on price, training and results. 26 Jul 2026  32 min read
- Tool Guides ### [ProProfs Help Desk: Complete Guide to Features, Pricing & Limitations (2026)](https://myaskai.com/blog/proprofs-help-desk-complete-guide-2026) ProProfs Help Desk starts at $19.99 a user a month billed yearly, and AI Lite stops at 50 drafted replies. My AskAI starts at $0.10 a ticket. 26 Jul 2026  36 min read
- Tool Guides ### [Featurebase: Complete Guide to Features, Pricing & Limitations (2026)](https://myaskai.com/blog/featurebase-complete-guide-2026) Featurebase bundles feedback boards, roadmaps, a help center and Fibi, its AI agent. Fibi only deploys to its own messenger and email. The trade-offs are inside. 25 Jul 2026  35 min read
- Pricing ### [Featurebase Pricing Explained: Per-Seat Plans & the $0.49 Fibi AI Fee](https://myaskai.com/blog/featurebase-pricing-explained) Featurebase pricing is $29-$99/seat/mo plus $0.49 per Fibi AI resolution, up 69% since 1 July. My AskAI starts at $0.10 a ticket. Real math at 1k, 10k, 50k. 25 Jul 2026  27 min read
- Comparisons ### [My AskAI vs Salesforce Agentforce: Features, Pricing, and Results (2026)](https://myaskai.com/blog/my-askai-salesforce-agentforce-comparison-2026) Salesforce Agentforce needs Service Cloud, three pricing models and a $200K+ first-year budget. My AskAI drops into your helpdesk from $199/mo. Full comparison. 25 Jul 2026  24 min read
- Comparisons ### [My AskAI vs Chatbase AI agent: Features, Pricing, and Results (2026)](https://myaskai.com/blog/my-askai-chatbase-comparison-2026) Chatbase meters every reply in message credits that swing 1-6 by model. My AskAI is $0.10 a ticket, flat, inside your helpdesk. A straight head-to-head. 24 Jul 2026  24 min read

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