---
title: "Mike Heap, co-founder, My AskAI (page 17 of 17)"
description: "Learn more about Mike’s role at My AskAI, his previous experience, hobbies and interests, and how you can contact him or read more of his content."
url: https://myaskai.com/blog/authors/about-mike-heap-cofounder-my-askai/page/17
---
Author

# Mike Heap (page 17 of 17)

Mike is an experienced Product Manager who focuses on all the “non-development” areas of My AskAI, from finance and customer success to product design, copywriting, testing and more.

## Posts: Mike Heap

- Moving to AI First Support ### [Getting Started with AI-First Customer Service](https://myaskai.com/blog/ai-first-customer-service-guide-2026) People don't hate AI chatbots — they hate bad ones. This guide covers how to pick one that actually resolves 70-80% of tickets from day one. 16 Sept 2024  27 min read
- Intercom ### [Freecash: How My AskAI resolves over 70k support queries every month](https://myaskai.com/blog/my-askai-freecash-case-study-2026) 70,000 tickets a month. 82% resolved by AI. Freecash tested Intercom Fin first — then switched. The cost difference was... significant. 6 Aug 2024  3 min read
- HubSpot ### [Zeffy: How My AskAI helps Zeffy Keep Their Ticket Volume Down and Fundraising Free](https://myaskai.com/blog/my-askai-zeffy-case-study-2026) Zeffy tested 8 AI vendors with 200+ questions. Only one passed. Now they deflect 84% of tickets with a 7-person support team. Here's how. 6 Jul 2024  4 min read
- Case Study ### [Customer.io: How My AskAI Helps Customer.io Grow by Doing More With Less](https://myaskai.com/blog/my-askai-customerio-case-study-2026) Customer.io tested 8 vendors with 200+ questions. My AskAI 'blew everybody else out of the water.' Now they deflect 68% of tickets automatically. 6 Jun 2024  5 min read
- Tutorials ### [7 Tips to Optimize Your Help Center Content for AI](https://myaskai.com/blog/ai-help-center-optimization-2026) AI agents chop your articles into 500-char chunks. If those chunks don't make sense alone, your AI gives bad answers. 7 fixes that actually work. 22 Apr 2024  10 min read
- HubSpot ### [Zinc: Using My AskAI to reduce support tickets by 68%, overnight](https://myaskai.com/blog/my-askai-zinc-case-study-2026) Zinc went live with AI support in minutes — not weeks. Now 68% of queries resolve automatically with 97% CSAT. They didn't need to hire a replacement. 27 Feb 2024  4 min read
- SaaS ### [SaaS Customer Support How To: From Launch to 500+ Paying Users](https://myaskai.com/blog/saas-startup-customer-service-timeline-2026) At 10 users, take every call. At 500+, deploy AI. This stage-by-stage SaaS support playbook tells you exactly when to change strategy (and why). 4 Jan 2024  8 min read
- ### [Mike Heap, co-founder, My AskAI](https://myaskai.com/blog/about-mike-heap-cofounder-my-askai) Meet Mike Heap, co-founder of My AskAI — the AI customer support tool built by two people who scaled to 45,000 users without a sales team. 1 Jul 2023  1 min read

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