--- title: "Mike Heap, co-founder, My AskAI (page 16 of 17)" description: "Learn more about Mike’s role at My AskAI, his previous experience, hobbies and interests, and how you can contact him or read more of his content." url: https://myaskai.com/blog/authors/about-mike-heap-cofounder-my-askai/page/16 --- Author # Mike Heap (page 16 of 17) Mike is an experienced Product Manager who focuses on all the “non-development” areas of My AskAI, from finance and customer success to product design, copywriting, testing and more. ## Posts: Mike Heap - Alternatives ### [7 Best Gorgias Automate Alternatives (2026)](https://myaskai.com/blog/gorgias-automate-ai-alternatives-2026) Gorgias AI Agent (formerly Automate) is Shopify-only, $0.85-$1.00 per extra AI interaction, with a 72-hour reporting delay. My AskAI starts at $0.10 a ticket. 23 Feb 2026 31 min read - Changelog ### [My AskAI - January 2026 Changelog](https://myaskai.com/blog/changelog-january-2026) We wanted to share what we’ve been working on in January with you, you can now train on historic tickets, create tasks with AI and self-learning! 27 Jan 2026 2 min read - Intercom ### [How RecruitCRM achieves 68% AI resolution, saving 62 hrs each month](https://myaskai.com/blog/my-askai-recruitcrm-case-study-2026) RecruitCRM rejected Fin AI at $0.99/resolution and chose My AskAI, from $0.10 a ticket. Started at 35%, now at 68% through weekly QA reviews. 19 Dec 2025 5 min read - Case Study ### [How YouGarden achieves 66% AI resolution, saving 965 hrs each month](https://myaskai.com/blog/my-askai-yougarden-case-study-2026) YouGarden saves 965 hours a month with AI — that's 6 full-time agents. They hit 82% peak resolution after one smart integration change. 16 Dec 2025 6 min read - Changelog ### [My AskAI - November 2025 Changelog](https://myaskai.com/blog/changelog-november-2025) We wanted to share what we’ve been working on in November with you, we’ve had a complete rebrand and achieved SOC-2 Type 2 Certification! 10 Dec 2025 2 min read - Changelog ### [My AskAI - October 2025 Changelog](https://myaskai.com/blog/changelog-october-2025) We wanted to share what we’ve been working on in October with you, we’ve enabled tagging on new platforms and made some updates to guidance. 22 Oct 2025 2 min read - Alternatives ### [11 Best Intercom Fin AI Alternatives (2026)](https://myaskai.com/blog/intercom-fin-alternatives-2026) Fin AI at $0.99/resolution adds up fast. These 11 alternatives deliver similar or better results for most support teams, from $0.10 a ticket. 22 Oct 2025 45 min read - Alternatives ### [10 Best Zendesk AI Alternatives (2026)](https://myaskai.com/blog/zendesk-ai-alternatives-2026) Zendesk AI bills $1.50 to $2.00 per automated resolution on top of your seats. These 10 alternatives are simpler, cheaper, and start from $0.10 a ticket. 22 Oct 2025 45 min read - Case Study ### [How TravelJoy achieves 80% AI resolution, saving 193 hrs each month](https://myaskai.com/blog/my-askai-traveljoy-case-study-2026) TravelJoy's Zendesk AI resolved 24% of tickets. They switched to My AskAI. Now it's 80%. Same knowledge base, very different result. 15 Oct 2025 5 min read - Zendesk ### [Zendesk AI vs Intercom Fin: Features, Pricing & Results (2026)](https://myaskai.com/blog/zendesk-ai-intercom-ai-comparison-2026) Zendesk AI or Intercom Fin? We compared pricing, features, and real resolution rates. One charges per resolution — the other hides costs elsewhere. 15 Oct 2025 20 min read - Alternatives ### [My AskAI vs eesel AI agent: Features, Pricing, and Results (2026)](https://myaskai.com/blog/my-askai-eesel-ai-agent-comparison-2026) Both connect to your helpdesk. Both use AI to resolve tickets. But one has human handover, actions, and live data — and the other doesn't. Yet. 14 Oct 2025 24 min read - Intercom ### [How Kriptomat achieves 62% AI resolution, saving 172 hrs each month](https://myaskai.com/blog/my-askai-kriptomat-case-study-2026) Kriptomat started at 50% AI resolution and thought that was good. Turns out reviewing knowledge gaps weekly got them to 62% — and counting. 14 Oct 2025 5 min read - Case Study ### [How Edel Optics achieves 79% AI resolution, saving 150 hrs each month](https://myaskai.com/blog/my-askai-edel-optics-case-study-2026) Edel Optics jumped from 25% to 79% AI resolution with one change: plugging in live customer data. 92% CSAT. In German. Across multiple languages. 13 Oct 2025 6 min read - SaaS ### [My AskAI vs OpenAI Agent Builder for AI customer service (2026)](https://myaskai.com/blog/my-askai-vs-openai-agent-builder-2026) You could build your own AI agent with OpenAI, or not spend $50,000+ and 1,000+ hours. My AskAI starts at $0.10 a ticket, no build required. 8 Oct 2025 16 min read - e-Commerce ### [Building a support agent with OpenAI Agent Builder (2026)](https://myaskai.com/blog/ai-customer-service-openai-agent-builder-2026) We spent 1,000+ hours building AI agents so you don't have to. Here's exactly how to set one up with OpenAI — and why you probably shouldn't. 7 Oct 2025 18 min read - e-Commerce ### [How to choose the right AI chatbot for your Shopify store (2026)](https://myaskai.com/blog/ai-customer-service-shopify-2026) Only 6% of Shopify stores use AI for support. The ones that do see 50-80% ticket deflection. Here's how to pick the right chatbot for yours. 7 Oct 2025 15 min read - Changelog ### [My AskAI - September 2025 Changelog](https://myaskai.com/blog/changelog-september-2025) We wanted to share what we’ve been working on in September with you, it’s only one update for this month, but it’s a big one, introducing: Tasks. 30 Sept 2025 1 min read - Alternatives ### [My AskAI vs Gorgias Automate AI agent: Features, Pricing, and Results (2026)](https://myaskai.com/blog/my-askai-gorgias-ai-automate-agent-comparison-2026) Gorgias locks you into Shopify and charges $0.90/interaction. My AskAI works across platforms from $0.10 a ticket. We did the maths. 22 Sept 2025 26 min read - Alternatives ### [My AskAI vs HubSpot Breeze AI agent: Features, Pricing, and Results (2026)](https://myaskai.com/blog/my-askai-hubspot-breeze-ai-agent-comparison-2026) HubSpot Breeze needs a $90/mo Service Hub seat before AI even starts. My AskAI starts at $0.10 a ticket, no seat fees or onboarding required. 18 Sept 2025 21 min read - Alternatives ### [My AskAI vs Freshdesk Freddy AI agent: Features, Pricing, and Results (2026)](https://myaskai.com/blog/my-askai-freshdesk-freddy-ai-agent-comparison-2026) Freddy AI only replies to the first email in a thread. My AskAI handles the whole conversation. Full comparison with 3-4x cost savings inside. 10 Sept 2025 23 min read - Alternatives ### [My AskAI vs Zendesk AI agent: Features, Pricing, and Results (2026)](https://myaskai.com/blog/my-askai-zendesk-ai-agent-comparison-2026) Zendesk's AI agent bills $1.50 to $2.00 per automated resolution. My AskAI plugs into your existing Zendesk and resolves tickets for a fraction of the cost. 8 Sept 2025 31 min read - Alternatives ### [My AskAI vs Intercom Fin AI agent: Features, Pricing, and Results (2026)](https://myaskai.com/blog/my-askai-intercom-fin-ai-agent-comparison-2026) Fin charges $0.99 per outcome. My AskAI starts at $199/mo, priced per ticket. Similar performance, more integrations, different invoice. 3 Sept 2025 23 min read - Changelog ### [My AskAI - August 2025 Changelog](https://myaskai.com/blog/changelog-august-2025) August 2025: Test your AI agent against real historic tickets before going live. Plus GPT-5 testing, delayed replies, and smarter Zendesk notes. 2 Sept 2025 2 min read - Case Study ### [Swytch: How My AskAI helps deflect over 4,050 support queries every month](https://myaskai.com/blog/my-askai-swytch-case-study-2026) Swytch sells e-bike kits and deflects 4,050+ support tickets a month with AI. Their secret? Treating the AI like a new hire that never stops learning. 27 Nov 2024 4 min read ## Start using AI customer service in your business today Set up an AI agent on your helpdesk in minutes. Pay only for the tickets it resolves. [Create AI customer service agent (opens in a new tab)](https://myaskai.com/create-account) [Book a demo (opens in a new tab)](https://myaskai.com/book-a-demo) My AskAI