---
title: "Mike Heap, co-founder, My AskAI"
description: "Meet Mike Heap, co-founder of My AskAI — the AI customer support tool built by two people who scaled to 45,000 users without a sales team."
url: https://myaskai.com/blog/about-mike-heap-cofounder-my-askai
---
# Mike Heap, co-founder, My AskAI

Mike is an experienced Product Manager who focuses on all the “non-development” areas of [My AskAI](https://myaskai.com/), from finance and customer success to product design, copywriting, testing and more. He co-founded the company with Alex Rainey in early 2023.

## Previous experience

He previously built and sold No Code AI Model Builder, UCAS Statement Generator (both with his [co-founder Alex](https://myaskai.com/blog/authors/about-alex-rainey-cofounder-my-askai)) and Tweetstreak.

Before that, he worked at tech scale-ups, [Limejump](https://www.limejump.com/) and [Ki Insurance](https://ki-insurance.com/) and spent 9 years at [Ernst & Young](https://www.ey.com/en_uk) in Banking and Capital Markets, first as an auditor (and chartered accountant) and then as an Innovation Lead focusing on applications of AI and RPA in audit.

## Education

He holds a 1st class BSc in Maths and Physics from the University of Bath.

## Hobbies and interests

An on-and-off fitness enthusiast, he has completed several marathons, an Ironman and the [Dragon Ride](https://www.dragonride.co.uk/) and is currently just getting into indoor rowing and looking for new challenges.

His passion away from AI lies with food, cooking most days and eating out at new restaurants most weekends.

## Contact Mike

You can find him on [LinkedIn](https://www.linkedin.com/in/mike-heap/) and [Twitter](https://twitter.com/mike_heap_) or [email him here](mailto:mike@myaskai.com).

## Learn more

You can learn more about Mike’s background and story by visiting these links:

### ***Interviews***

- [Founderoo](https://www.founderoo.co/posts/my-askai-mike-heap)
- [Starter Story](https://www.starterstory.com/stories/my-askai-your-ai-chatbot-for-customer-support)

### ***Podcasts***

- [Growth Support](https://www.youtube.com/watch?v=wsZCp6-0uiI&t=892s)
- [Grow Your B2B SaaS](https://open.spotify.com/show/06f5oWzi2l4GqAAOWC1l1Z#:~:text=All%20Episodes&text=(MRR)%20mark%3F-,This%20podcast%20episode%20will%20be%20packed%20with%20advice%20from%20industry,be%20a%20lot%20more%20advice!)
- [The Tech Startup Show](https://www.youtube.com/watch?v=GxhSU5nhlSQ)
- [Probably Something](https://www.youtube.com/watch?v=7xWG1bp5Ubo)
- [The No Code MBA Show](https://www.youtube.com/watch?v=9QxrW3k6NAY)
- [SaaS Chats](https://www.youtube.com/watch?v=XAjne9bYpAM)
- [Software Oasis](https://www.youtube.com/watch?v=MIlZAg-UWds&t=209s)

[Become a My AskAI affiliate](https://myaskai.com/blog/about-mike-heap-cofounder-my-askai/become-a-my-askai-affiliate)

- SaaS ### [SaaS Customer Support How To: From Launch to 500+ Paying Users](https://myaskai.com/blog/saas-startup-customer-service-timeline-2026) At 10 users, take every call. At 500+, deploy AI. This stage-by-stage SaaS support playbook tells you exactly when to change strategy (and why). 4 Jan 2024  8 min read

## Start using AI customer service in your business today

Set up an AI agent on your helpdesk in minutes. Pay only for the tickets it resolves.

[Create AI customer service agent   (opens in a new tab)](https://myaskai.com/create-account)

[Book a demo   (opens in a new tab)](https://myaskai.com/book-a-demo)

My AskAI