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The My AskAI Blog

The latest blog posts, articles and cases studies from My AskAI — the easiest way to create your own AI customer support agent for your B2B SaaS business.

Getting Started with AI-First Customer Support
Moving to AI First Support
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Getting Started with AI-First Customer Support

Ready to move your customer support to AI-first? This guide shows you how to choose the right AI support agent to provide fast, personalized help 24/7. Discover how AI can boost customer satisfaction, cut costs, and free up your team to handle more complex issues.

Freecash: How My AskAI resolves over 35k support queries every month
Case StudyCustomer Support
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Freecash: How My AskAI resolves over 35k support queries every month

Freecash use My AskAI to deflect 71% of their support volume by integrating it into their Intercom support set-up, so their team is empowered to focus on higher-value tasks

We Don’t Sell Chatbots Here
Founder NotesCustomer Support
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We Don’t Sell Chatbots Here

At My AskAI, you might think we're in the business of selling AI chatbots. After all, that's what our product seems to be at first glance. But if you take a closer look, you’ll realize that what we’re really offering goes far beyond just a chatbot.

Customer.io: How My AskAI Helps Customer.io Grow by Doing More With Less
Case StudyZendeskCustomer Support
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Customer.io: How My AskAI Helps Customer.io Grow by Doing More With Less

Customer.io use My AskAI to deflect 47% of their support volume by integrating it into their custom Zendesk support set-up, so they can continue to continue to provide world-class Customer Experience to their ever-expanding customer base

Zeffy: How My AskAI helps Zeffy Keep Their Ticket Volume Down and Fundraising Free
Case StudyCustomer SupportHubSpot
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Zeffy: How My AskAI helps Zeffy Keep Their Ticket Volume Down and Fundraising Free

Zeffy uses My AskAI to deflect 84% of their HubSpot support ticket volume, allowing their CX team to spend more time on complex, strategic work so they can continue to help their fundraisers and keep their fast-growing platform free.

7 Tips to Optimize Help Content for AI Customer Support
Customer SupportTutorials
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7 Tips to Optimize Help Content for AI Customer Support

In this guide we’ll show you how to improve your existing help documentation so when you start to use AI chatbots, they can answer anything about your business.

Klarna’s new AI chatbot handles two-thirds of their customer support requests
Customer SupportSaaS
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Klarna’s new AI chatbot handles two-thirds of their customer support requests

The AI chatbot already does the work of 700 full-time agents, handles 65%+ of their support requests and is on track to drive an extra $40 million in profit this year alone.

Zinc: Using My AskAI to reduce support tickets by 68%, overnight
Customer SupportHubSpotCase Study
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Zinc: Using My AskAI to reduce support tickets by 68%, overnight

Zinc used My AskAI to reduce their customer support tickets by 68% overnight and hit their response time targets for the first time

Build free tools that generate millions of visits: Step-by-step guide
SaaS
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Build free tools that generate millions of visits: Step-by-step guide

We’ve researched over 400 side products that generate millions of monthly visits from some of the world’s top SaaS businesses, and put together a comprehensive guide showing you how you can create your own free tools to generate free traffic for your SaaS.

80/20 Time Savers: 12 Ways for B2B SaaS Companies to Make An Impact
SaaSTutorials
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80/20 Time Savers: 12 Ways for B2B SaaS Companies to Make An Impact

Over the last 12 months we have taken on every role in our business ourselves, still with only 2 founders and no employees, we have worked out what some of the highest-impact things you can do as a B2B SaaS.

7 Ways to Collect More User Feedback for Your SaaS Startup
SaaSTutorialsCustomer Support
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7 Ways to Collect More User Feedback for Your SaaS Startup

We have gotten to where we are speaking to users and getting feedback every single day. We wanted to share our strategies for collecting user feedback so you can build the SaaS product they have always dreamed of.

SaaS Customer Support How To: From Launch to 500+ Paying Users
Customer SupportSaaSTutorials
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SaaS Customer Support How To: From Launch to 500+ Paying Users

There isn’t a one-size-fits-all, best way to do SaaS customer support. How you support customers when you are testing an MVP is very different to how you support customers when they are big corporates. We’ve put together an in-depth guide to show you what strategies and methods you should use at each stage of your journey.

14 Ways to use AI in Your SaaS Business (in 2024)
SaaSTutorials
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14 Ways to use AI in Your SaaS Business (in 2024)

Discover 14 actionable methods to implement AI in your SaaS business. Don't get left behind in the AI revolution; get started now & transform your business!

BubbleCon Triumph: Best B2B App Awarded to MyAskAI
Founder Notes
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BubbleCon Triumph: Best B2B App Awarded to MyAskAI

Discover how MyAskAI clinched the 'Best B2B App' award at BubbleCon, standing out among thousands of competitors on the world's largest no-code platform, Bubble.

Eliminate Customer Support Issues at the Source
Founder Notes
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Eliminate Customer Support Issues at the Source

Discover how to address the root causes of customer support queries by applying the Kaizen philosophy to eliminate waste and improve efficiency in your business processes.

AI Support Agent: Revolutionizing Customer Service
Founder Notes
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AI Support Agent: Revolutionizing Customer Service

Discover how an AI support agent seamlessly integrates with Zendesk to provide accurate pricing and upsell opportunities, enhancing customer interactions and efficiency.

Enhancing AI Customer Support with Effective Messaging
Founder Notes
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Enhancing AI Customer Support with Effective Messaging

Discover how to improve AI customer support perception with strategic messaging. Learn techniques to highlight AI's benefits and integrate it seamlessly with human support.

Evaluating AI Support: Key Metrics for Success
Founder Notes
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Evaluating AI Support: Key Metrics for Success

Discover essential metrics to evaluate AI support solutions, ensuring answer accuracy, tone, and relevance. Enhance your customer service with these expert tips.

Discover AI Tools for Customer Success Management
Founder Notes
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Discover AI Tools for Customer Success Management

Explore how Senior Customer Success Manager Megan Taylor leverages AI tools in her daily role. Learn about the AI tools she uses and how she stays updated with AI advancements.

Why AI Support is Essential for Business Growth
Founder Notes
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Why AI Support is Essential for Business Growth

Discover why delaying AI support implementation could hinder your business growth. Learn how to leverage AI agents to enhance customer experience and improve performance.

AI Tools Revolutionizing Customer Support at Freecash
Founder Notes
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AI Tools Revolutionizing Customer Support at Freecash

Discover how Howard Blick, Customer Service Team Lead at Freecash, leverages AI tools to enhance customer support and stay updated with AI advancements. Explore the tools and strategies used in his day-to-day role.

Rebranding AI Support: From Cost-Saver to Concierge
Founder Notes
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Rebranding AI Support: From Cost-Saver to Concierge

Discover how AI support agents can transform from mere cost-savers to premium AI concierges, enhancing customer experience and satisfaction.

Maximize AI Efficiency in Customer Support
Founder Notes
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Maximize AI Efficiency in Customer Support

Discover when AI is the right tool for customer support. Learn how to optimize AI usage for complex queries while saving costs on simple tasks. Perfect for SaaS businesses seeking efficient solutions.

Why AI Support is Essential for Customer Success
Founder Notes
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Why AI Support is Essential for Customer Success

Discover why businesses should embrace AI support despite customer resistance. Learn how to introduce AI chatbots effectively and build trust over time.

Optimize AI Support with Effective Sample Questions
Founder Notes
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Optimize AI Support with Effective Sample Questions

Discover essential sample questions to enhance your AI customer support testing. Learn how to effectively evaluate AI solutions with real-world examples from support tickets.