---
title: "AI Ticket Tagging for Zendesk — Automatic Categorization"
description: "Automatically tag new Zendesk tickets with My AskAI. Use AI to classify support topics and fields, reduce manual work and improve consistency."
url: https://myaskai.com/ai-powered-tagging-zendesk-tickets
---
# Tag all your Zendesk tickets instantly & automatically with AI

Save your team hours each month manually (and inconsistently) tagging tickets. Switch to automatic AI-powered tagging.

AI tagging is a paid option at $0.05 per tag or field per ticket. Include your selected tags in the cost estimate.

[Learn how AI tagging works](https://myaskai.com/features/tagging)

All new Zendesk tickets automatically tagged with My AskAI using the latest AI models

- B2C | Replaced HubSpot Breeze AI ### “We needed an AI agent within our existing helpdesk. My AskAI was the only option to not disrupt operations.” > “Our company is growing extremely rapidly, and we were receiving a lot of customer service requests With more and more each month. Our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.” Ella Roy, Customer Success Manager, Zeffy **Ella Roy**    Customer Success Manager, [Zeffy](https://www.zeffy.com/) [Zeffy's case study (opens in a new tab)](https://myaskai.com/blog/my-askai-zeffy-case-study-2026)
- Travel SaaS | Replaced Zendesk AI ### “My AskAI is already beating Zendesk's AI Agent 76% to 23% on AI deflection (and much cheaper). Huge!” > “Our experience with My AskAI has been nothing short of transformative. In comparison to Zendesk's AI Agent, we're now achieving an impressive 76% AI resolution rate versus just 23% before. This dramatic improvement has elevated the overall quality of service.” Alan Pugh, Head of Customer Service, Traveljoy **Alan Pugh**    Head of Customer Service, [Traveljoy](https://traveljoy.com/) [Traveljoy's case study (opens in a new tab)](https://myaskai.com/blog/my-askai-traveljoy-case-study-2026)
- Crypto | Replaced Intercom Fin AI ### “At only $0.10 per ticket, My AskAI, is now resolving over 60% of our tickets, it's revolutionised how we offer support to our customers!” > “With 62% AI resolution, My AskAI has revolutionised the way we offer support to our customers! I'm a big fan of the direct integration with our existing help articles, and how easy it is to train the agent. It has helped our team out immeasurably.” Martina Mitic, Head of Customer Success, Kriptomat **Martina Mitic**    Head of Customer Success, [Kriptomat](https://kriptomat.io/) [Kriptomat's case study (opens in a new tab)](https://myaskai.com/blog/my-askai-kriptomat-case-study-2026)
- B2B SaaS | Replaced Zendesk AI ### “My AskAI blew everybody else out of the water. It made the selection process very easy for us.” > “My AskAI’s Zendesk integration is saving our customer service agents significant time each week. It's removed hundreds of hours of waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas.” Natalie Onions, VP of Customer Experience, Customer.io **Natalie Onions**    VP of Customer Service, [Customer.io ($50M+ ARR)](https://customer.io/) [Customer.io's case study (opens in a new tab)](https://myaskai.com/blog/my-askai-customerio-case-study-2026)
- eCommerce | Replaced Zendesk AI ### “The difference was immediate. Customers get instant answers and our team can focus on other tasks.” > “What impressed us most was the flexibility and dedication of the My AskAI team. They never said, 'We can't do that,' and always worked to find a solution that fit our needs. They've helped us solve real problems and shown us how AI can transform customer service” Ben Mepsted, Chief Customer Officer, Swytch Bike **Benjamin Mepsted**    Chief Customer Officer, [Swytch Bike](https://swytchbike.com/) [Swytch Bike's case study (opens in a new tab)](https://myaskai.com/blog/my-askai-swytch-case-study-2026)
- B2C | Replaced Intercom Fin ### “My AskAI now resolves 82% of our support conversations. That's over 70,000 tickets every month.” > “My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable.” Howard Blick, Customer Service Team Lead, Freecash **Howard Blick**    Customer Service Team Lead, [Freecash](https://freecash.com/) [FreeCash's case study (opens in a new tab)](https://myaskai.com/blog/my-askai-freecash-case-study-2026)
- B2B SaaS | Replaced Zendesk AI ### “Last year I was given the challenge, how can we provide the same or better service, without hiring anyone?” > “Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.” Conrad Jones, CX and Customer Service Leader, Zinc **Conrad Jones**    CX and Customer Service Leader, [Zinc](https://zincwork.com/) [Zinc's case study (opens in a new tab)](https://myaskai.com/blog/my-askai-zinc-case-study-2026)
- eCommerce | Replaced Zendesk AI ### “Thanks to My AskAI, we’re now resolving 79% of customer support tickets automatically — freeing our team to focus on higher-value work.” > “By integrating My AskAI into our Zendesk, we scaled our AI resolution rate from 25% to 79% and reclaimed roughly 150 hours per month of team time. As a result, our support team can now prioritize strategic customer interactions.” Andreas Korsus, Managing Director, Edel Optics **Andreas Korsus**    Managing Director, [Edel Optics](https://www.edel-optics.co.uk/) [Edel Optics's case study (opens in a new tab)](https://myaskai.com/blog/my-askai-edel-optics-case-study-2026)

- ### [Copilot & Draft Replies](https://myaskai.com/features/copilot-internal-note-reply) Keep human agents in control as you roll out AI support
- ### [Echo Agent](https://myaskai.com/features/echo-agent) Manage and improve your AI agent just by chatting with Echo
- ### [Guardrails](https://myaskai.com/features/guardrails) AI guardrails that keep your support team in control
- ### [Guidance](https://myaskai.com/features/guidance) Set reply guidance and escalation rules for your AI agent.
- ### [Helpdesk Integrations](https://myaskai.com/features/helpdesk-integrations) Add an AI agent to your helpdesk in minutes
- ### [Image Reading](https://myaskai.com/features/image-reading) Let customers show you the problem, not just describe it
- ### [Insights](https://myaskai.com/features/insights) Monitor resolution, CSAT and escalation by topic.
- ### [Intelligent Escalation](https://myaskai.com/features/chatbot-to-human-handoff) Intelligent escalation with seamless human handoff across every helpdesk
- ### [Knowledge](https://myaskai.com/features/knowledge) Train your AI agent on everything your team knows
- ### [Live Translation](https://myaskai.com/features/live-translation) Support customers in any language with live translations
- ### [Multibrand](https://myaskai.com/features/multibrand) Run multiple brands from a single AI support setup
- ### [Multi-lingual Support](https://myaskai.com/features/multilingual-customer-support) Multilingual customer support, powered by AI
- ### [Security](https://myaskai.com/features/security) Enterprise-grade security and privacy for your AI support agent
- ### [Self-Learning](https://myaskai.com/features/self-learning) The AI support agent that gets smarter with every ticket
- ### [Shopify](https://myaskai.com/features/shopify-integration) Resolve Shopify support queries automatically with AI
- ### [Tagging](https://myaskai.com/features/tagging) Automatically categorize every conversation
- ### [Tasks & Tools](https://myaskai.com/features/tasks-and-tools) Automate complex support tasks with an AI agent
- ### [Testing & QA](https://myaskai.com/features/testing-and-qa) Test answer quality on your own support tickets before launch.
- ### [Ticket Training](https://myaskai.com/features/train-on-historic-tickets) Turn thousands of past tickets into AI knowledge instantly
- ### [User Data](https://myaskai.com/features/user-data) Answer questions about each customer's account

## Frequently Asked Questions

**Can I keep Zendesk or Intercom?**

Yes. My AskAI connects to your existing Zendesk or Intercom helpdesk, so your team can keep its inbox and workflows. Start with draft Note replies where supported, review the results, then enable direct replies. Zendesk Messaging does not support Note replies. [View the setup guides](https://support.myaskai.com/features/channels).

**What will my bill be at 30,000 or 50,000 tickets each month?**

Your bill depends on your plan, chat and email mix, AI replies per ticket, and paid options. Use the [pricing calculator](https://myaskai.com/pricing) to compare 30,000 or 50,000 monthly tickets and view the breakdown. For Enterprise volume pricing, [review your requirements with our team](https://myaskai.com/enterprise). A ticket count alone is not a full quote.

**How can I compare answers with our current AI agent?**

Run the same support questions through both agents. Compare answer correctness, source links and human handover against your support policies. My AskAI batch testing lets you add your own question set. Use Note replies for real-ticket checks where supported before enabling direct replies. [See the testing guide](https://support.myaskai.com/start-here/playbooks/test-before-going-live).

**What must our technical team connect?**

Connect your helpdesk and approved knowledge sources first. For account-specific answers, your technical team may need to create or update an API endpoint for customer data. Tasks and Tools also need the relevant system connections and access rules. [Review the User Data API](https://support.myaskai.com/api-documentation/user-data-api) and agree which actions the agent can perform before rollout.

**Which topics can stay with human agents?**

You can keep sensitive topics, complaints and exceptions with your human team. Use guidance, helpdesk routing, and AI Tagging where supported to control which topics receive direct replies, Note replies or no AI reply. Test each rule before rollout. AI Tagging is a paid option and is not available for Zendesk Messaging or HubSpot. [See the reply-control guide](https://support.myaskai.com/start-here/playbooks/prevent-ai-replies-to-certain-topics).

**Which security documents can we review?**

Use our [Trust Center](https://trust.myaskai.com/) to review or request security documents, including our SOC 2 Type II report. Our [GDPR guide](https://support.myaskai.com/security-+-privacy/privacy/regulations/gdpr-compliance) links to the Data Processing Agreement and explains how paid users can request a signed copy. HIPAA support and a Business Associate Agreement are available on Enterprise. Some documents require an access request.

**Why My AskAI?**

Why should you choose My AskAI over a native AI agent in your help desk (such as Fin AI, Zendesk AI, Freddy AI, Breeze AI or Gorgias Automate)? Because it is at least 5x cheaper per ticket, has the same (or better) answer quality, can be set-up in minutes with no technical know-how, enables you to use AI internally (in addition to directly replying to customers), has advanced features like: insights, improve, guidance, user data APIs, tools, actions and tasks and you don't have to start again if you end up moving help desks. Oh, and did we mention it's at least 5x less expensive?!

**What are your most popular live chat apps?**

Intercom — [Our AI agent for Intercom](https://myaskai.com/ai-agent-integration/intercom) can directly replace Intercom's Fin AI product and is 5x cheaper. You can also add content from multiple sources instead of just Intercom articles and webpages. Zendesk — [Our AI agent for Zendesk](https://myaskai.com/ai-agent-integration/zendesk-tickets) can directly replace Zendesk's AI agents and is 5x cheaper. You can also add content from multiple sources instead of just Zendesk articles. Freshchat — [Our AI agent for Freshchat](https://myaskai.com/ai-agent-integration/freshchat) gives your Freshcat widget the ability to have AI-powered customer support. You can also add content from multiple sources instead of just Freshdesk articles. Hubspot — [Our AI agent for Hubspot](https://myaskai.com/ai-agent-integration/hubspot) gives your Hubspot chat widget, emails or messages the ability to have AI-powered customer support. All for 5x cheaper than HubSpot's Breeze AI. Gorgias — [Our AI agent for Gorgias](https://myaskai.com/ai-agent-integration/gorgias) can directly replace Gorgias' Automate product and is 5x cheaper. You can also add content from multiple sources instead of just Gorgias articles and webpages.

**How secure are My AskAI's AI agents?**

All uploaded content is stored in isolated containers. All data is encrypted at rest (AES-256) and in transit. Your data is never used for any reason (including AI model training) other than servicing API calls or customer support at your request only. [Learn more about security](https://support.myaskai.com/security-+-privacy/security).

**How does the intelligent AI escalation work?**

When a question can't confidently be answered by the AI agent, then your customers are given the option to 'Talk to a person', if they select this option, they are seamlessly transferred to one of your agents within your existing support tool e.g. [Intercom](https://myaskai.com/ai-agent-integration/intercom) or [Zendesk](https://myaskai.com/ai-agent-integration/zendesk-tickets).

**How can I use My AskAI's AI agent with my existing live chat tool e.g. Intercom, Zendesk or Freshchat?**

You can install My AskAI's approved app from your existing help desk, ticket or support provider's App Store / Marketplace. My AskAI will then work within your existing live chat widget or ticketing platform (replacing their native AI offerings) and new conversations will be handled by the AI agent before transferring to a human if they can't be resolved. See how it works for [Intercom](https://myaskai.com/ai-agent-integration/intercom), [Zendesk Messaging](https://myaskai.com/ai-agent-integration/zendesk-messaging) or [Freshchat](https://myaskai.com/ai-agent-integration/freshchat) (also available for Gorgias and HubSpot).

**What is an AI customer support agent?**

An AI customer support agent is an artificial intelligence system that can understand natural language conversations and questions, and provide helpful responses based on its training. My AskAI allows you to build your own personalized AI agent by uploading your own documents, content, manuals, etc. The AI agent then learns from this uploaded content and can answer questions instantly based on the information provided to it. If it can't answer, it passes the conversation over to a human member of your team.

**What is My AskAI?**

[My AskAI](https://myaskai.com/) is an AI agent for your customer support. You add all of your company's help docs, internal content and customer data so your customers can have instant answers to any question, 24.7. You can then add your AI agent to your existing ticket platform or chat app e.g. Intercom or Zendesk. Note: We are not affiliated with 'AskAI', the mobile app, despite the similar names.

**What content types can I add to train my AI agent?**

My AskAI supports adding many different types of content to train your AI agent. You can add your entire website and help center, or upload documents, SOPs or even connect live user or product data from your back end systems. Your AI agent will be able to answer any question about the content you upload.

**How much does My AskAI cost?**

Pro includes usage equivalent to about 1,000 chat tickets with two AI replies each. Additional usage is billed at $0.12 per equivalent chat ticket on Pro or $0.10 on Scale. Email tickets use more credits because the first reply uses twice the credits of a chat reply. Your bill also depends on reply count and selected options. [View the full pricing breakdown](https://myaskai.com/pricing).

**How do I create an AI agent using My AskAI?**

Creating an AI agent with My AskAI is easy. You can sign up to our 30 day free trial and create your first AI agent in under 5 minutes. You'll then be able to add all your relevant 'knowledge' (like Help Centres, websites, documents) and immediately start asking example customer support questions. Once you're happy with the responses, you can add your agent to your existing help desk.

## The most affordable AI agent, that automates over 75% of your support tickets

Get set up in minutes, keep your existing helpdesk, no developers required.

[Create AI Agent   (opens in a new tab)](https://myaskai.com/create-account?helpdesk=zendesk&source=tagging)

[Book a demo call   (opens in a new tab)](https://myaskai.com/book-a-demo)

My AskAI