AddAI customer supporttoLiveChatand deflect 75% of your support requests automatically

No need to make any changes to your existing live chat tool. And customers can still talk to your agents in LiveChat when they need to.

Our AI customer support agents are already used by 👇

Companies using AI assistants on their websites

ComparingLiveChat'sAI support agent withMy AskAI's?

LiveChat may already have some "AI powered" features, but we're not impressed, and neither should you be.

LiveChat's own AI offering

⬇️ Up to 50% of support requests resolved by AI

✅ $0.07 per AI conversation

🫤 Only add websites and help docs

❌ No insights generated from conversations

❌ No live chat human handover available

LiveChat + My AskAI's AI agent

✅ Up to 75% of support requests resolved by AI

✅ <$0.1 per conversation (unlimited questions)

✅ Unlimited content to train your AI chatbot (Websites, Google Drive, Notion, etc.)

✅ Generates insights from conversations, summarising and grouping common issues

⏱️ AI agent workspace tools coming soon

Keep your LiveChat live chat, but with your newAI chatbot deflecting up to 75%of your customer support requests

Create your own AI customer support agent (like a chatbot), trained on your company's website and help docs and integrate with LiveChat in under 10 minutes.

Create an AI agent in 10 mins — trained on your website or help docs — and connect with your live chat tool

Adds all the pages from your website and help docs

Add unlimited content and as many sites as you want

Automatically updates and adds new pages

Add content from Google Drive, Notion and many more

Easily add your website content to train your AI chatbot

Start resolving up to 75% of customer support conversations

Answers any question and gives instant, verified AI answers within LiveChat

Available 24/7 to support your global customer base

Works with technical and non-technical questions

Provides relevant links to your help docs for customers to learn more

Answers in under 5 seconds, no more waiting hours for an agent to reply

Photo of a My AskAI customer sharing a review of their experience with an AI customer support assistant

"Immediately, it was giving excellent answers, way beyond what we’ve seen before."

Seymour Segnit, CEO, Magfast

Intelligent human handover to your existing team's support inbox or workspace

Handover to a human whenever a customer wants

No changes required to your existing live chat, support inbox or agent workspace

AI summary of conversations at handover, so no repetition

See our LiveChat setup docs

"Fantastic support, clear documentation, and insanely powerful."

Youssef Hounat, VP of Product, DataSnipper

Every customer conversation becomes an actionable insight

Automatically extracts and groups issues, bugs and feature requests

Email & Slack alerts for new customer insights

No manual tagging, analysis or summarizing required

"Really looking forward to putting time back into our team’s day with conversational insights."

Sam Norman, Chief of Staff, Zinc Work

Hybrid, AI + Human, customer support — keep using LiveChat, but with anAI 1st line of defence

And don't worry, you don't have make any changes to LiveChat. Keep your team using the tools they already know and love.

How hybrid AI and human customer support works at My AskAI

Customer support providedonlyby AI isn't practical or sensible.Hybrid 'AI-Human' support is the future

Use AI for 75% of your support requests, allowing your team to dedicate more time to customers that deserve a human touch.

AI can't do everything

Most customer questions can be answered by an AI chatbot. But sometimes a human support agent is need for more complex requests or high value customers.

You still want to use LiveChat

We know that once you have customer support live chat and ticketing setup within your business, you don't want to just rip it out and replace it with another tool.

But, human support is hard to scale

More customers (which is great) means more support requests, which means more staff or stretching you or your team. Which is either expensive or distracting.

An AI agent is just the beginning. See all our otherAI customer support chatbot features

Add all your webpages

When you get started we'll get all the webpages from your website and any sub-domains you use for help docs.Learn more about adding your content.

SiteSync

We'll automatically re-sync any changes from all your webpages every week and add any new pages you've added.Learn more about SiteSync.

Add to Intercom, Zendesk & HubSpot

Integrate My AskAI directly within yourIntercom,Zendesk Messaging, orHubSpotlive chat widget with our apps available on the official App Stores.

Advanced live chat integration

When installing My AskAI withinIntercom,Zendesk Messaging, orHubSpot, you can configure it to work with existing workflows and chatflows.

Multi-lingual support

Change the default language and localization of your AI assistant. We currently support over 50 languages, so you can provide fully global AI customer support.

Slack, API, Zapier...

Boost team productivity by connecting your AI agent to your Slack or Microsoft Teams workspace. Or build on top of our Query API. Learn more aboutintegrations.

Cloud connections

Connect to cloud storage and knowledge base services, such as Google Drive and Notion, to add more knowledge to your AI agent. Learn more aboutconnections.

AI email assistant

Handle most of your support via email? No problem, launch an AI assistant that can automatically reply to your customer's first email.Learn more about AI email assistant.

Custom answers

Create custom answers to specific questions to have more control over your AI agent's response. Learn more aboutcustom actions.

GDPR compliant

All your data is stored with bank-grade encryption (AES-256) andneverused to train AI models.Read more about how your data is kept secure.

Data protection

We're fully GDPR compliant. Ensuring your end user data is secure and private, and remains that way.Learn more about our GDPR compliance.

Team access

Add other team members so they can view and manage your AI conversation insights.Learn more about team access.

Insights Dashboard

Every customer conversation is turned into a summarized insight. With similar insights grouped together to save you time.
📊 Example Insights Dashboard for Stripe

Suggested fixes

When a number of conversations are about the same topic, we'll suggest a fix for your team and send out an email to let you know. Learn more aboutSuggestions.

Email & Slack alerts

Every time we detect 3 conversations about the same topic, we'll notify your team via email and/or Slack. So you never miss the important stuff.Learn more about notifications.

Frequently Asked Questions

What is My AskAI?

My AskAIallows you to create your own AI agent for customer support. You add all of your company's help docs or internal content so your customers can have instant answers to any question, 24.7. You can add your AI agent to your live chat app e.g. Intercom, your website or integrate within Slack or connect via API.

How secure are My AskAI's AI chatbots?

All uploaded content is stored in isolated containers. All data is encrypted at rest (AES-256) and in transit. Your data is never used for any reason (including AI model training) other than servicing API calls or customer support at your request only.Learn more.

How secure is my data from my integrations?

All processed content from your integrations is stored in isolated containers. All data is encrypted at rest (AES-256) and in transit. Your data is never used for any reason (including AI model training) other than servicing API calls or customer support at your request only.Learn more.

How much does My AskAI cost?

My AskAI has both free and paid plans to suit different needs and budgets. You can create your first AI agent for free, forever, with some usage limits. For more advanced features and larger volumes of content or questions, there are 3 monthly plans to choose from, starting from just $60 per month.See all our paid plans

What is an AI agent?

An AI agent is an artificial intelligence system that can understand natural language conversations and questions, and provide helpful responses based on its training. My AskAI is an AI agent platform that allows you to build your own personalized AI agent by uploading your own documents, content, manuals, etc. The AI agent then learns from this uploaded content and can answer questions instantly based on the information provided to it.

How does the human handover work?

Around 75% of customer support conversations can be resolved by one of our AI agents. But when a question can't confidentially be answered by the AI agent, then your customers are given the option to 'Talk to a person', if they select this option, they are seamlessly transferred to one of your agents within your existing support tool e.g.IntercomorZendesk.

Why should I integrate my tools with an AI agent?

There are a few key benefits to integrating internal tools and documents with an AI agent:
Faster answers - Employees and customers can get instant answers without searching through various documents and tools. This saves significant time.

Centralized knowledge - All relevant information is consolidated in one place through the AI agent, making it easy for anyone to access.

Always available - The AI agent can be accessed 24/7 from any device, unlike static documentation.

Searchable content - Uploaded content becomes fully-searchable and discoverable through natural language conversations with the AI.

Usage analytics - Integrations allow tracking how the AI agent is used and which questions are most common, to further improve over time.

What are your most popular live chat apps?

Intercom —Our AI agent for Intercomcan directly replace Intercom's Fin AI product and is 5x cheaper. You can also add content from multiple sources instead of just Intercom articles and webpages.
Zendesk —Our AI agent for Zendeskallows you to use AI customer support within Zendesk, where today that isn't possible with Zendesk (as they are yet to release an AI support solution).

Hubspot —Our AI agent for Hubspotgives your Hubspot chat widget the ability to have AI-powered customer support. Hubspot don't currently offer any AI-powered support features.

How can I use My AskAI's AI agent with my existing live chat tool e.g. Intercom or Zendesk?

There are two ways My AskAI can work with your existing support tools.
1) With Intercom or Zendesk for example, you can install My AskAI from their App Store or Marketplace. My AskAI will then work within your existing live chat widget on your site and new conversations will be handled by the AI agent before transferring to a human.See how it works for Intercom

2) With other live chat providers, My AskAI (when added to your website) will hide your existing live chat widget and display My AskAI instead. Your My AskAI AI agent will then act as your first line of defence and all new support conversations will go to the AI agent first. If a customer wants to speak to a person on your team, we will then reveal your live chat widget for the customer to connect with your team.See how human handover works