AddAI customer supporttoIntercomand deflect 75% of your support requests automatically
No need to make any changes to your existing live chat tool. And customers can still talk to your agents in Intercom when they need to.
Our AI customer support agents are already used by 👇
ComparingIntercom'sAI support agent withMy AskAI's?
Intercom may already have some "AI powered" features, but we're not impressed, and neither should you be.
Intercom's own AI offering
⬇️ Up to 50% of support requests resolved by AI
💰 $0.99 per AI resolution
🫤 Only add websites and Intercom content
❌ No insights generated from conversations
✅ AI agent workspace tools available
Intercom + My AskAI's AI agent
✅ Up to 75% of support requests resolved by AI
✅ <$0.1 per conversation (unlimited questions)
✅ Unlimited content to train your AI chatbot (Websites, Google Drive, Notion, etc.)
✅ Generates insights from conversations, summarising and grouping common issues
✅ AI agent workspace tools available
Install My AskAI in Intercom, andautomatically deflect up to 75%of your customer support requests with AI
Create your own AI customer support agent (like a chatbot), trained on your company's website and help docs and integrate with Intercom in under 10 minutes.
#1
Create an AI agent in 10 mins — trained on your website or help docs — and connect with your live chat tool
Adds all the pages from your website and help docs
Add unlimited content and as many sites as you want
Automatically updates and adds new pages
Add content from Google Drive, Notion and many more
👇 Install My AskAI from the Intercom App Store / Marketplace
See My AskAI in the Intercom Marketplace
#2
Start resolving up to 75% of customer support conversations
Answers any question and gives instant, verified AI answers within Intercom
Available 24/7 to support your global customer base
Works with technical and non-technical questions
Provides relevant links to your help docs for customers to learn more
Answers in under 5 seconds, no more waiting hours for an agent to reply
"Immediately, it was giving excellent answers, way beyond what we’ve seen before."
Seymour Segnit, CEO, Magfast
#3
Intelligent human handover to your existing team's support inbox or workspace
Handover to a human whenever a customer wants
No changes required to your existing live chat, support inbox or agent workspace
AI summary of conversations at handover, so no repetition
See our Intercom setup docs
"Fantastic support, clear documentation, and insanely powerful."
Youssef Hounat, VP of Product, DataSnipper
#4
Every customer conversation becomes an actionable insight
Automatically extracts and groups issues, bugs and feature requests
Email & Slack alerts for new customer insights
No manual tagging, analysis or summarizing required
"Really looking forward to putting time back into our team’s day with conversational insights."
Sam Norman, Chief of Staff, Zinc Work
Make your support team even more productive with ourIntercom agent workspace app
Give customer support agents the answer to any question at their finger tips, right within the support inbox or workspace they're already using.
My AskAI can be used by customers, but also by your agents
You can add My AskAI to your Intercom workspace
Agents can get instant AI-powered answers to help them support customer faster and more accurately
See My AskAI in the Intercom App Store
Join1,000+ B2B SaaS businesses reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is rezolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
Zeffy
Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
Zinc
Read Zinc's case study
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
Freecash
Read FreeCash's case study
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is rezolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
Zeffy
Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
Zinc
Read Zinc's case study
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
Freecash
Read FreeCash's case study
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is rezolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
Zeffy
Read Zeffy's case study
Hybrid, AI + Human, customer support — keep using Intercom, but with anAI 1st line of defence
And don't worry, you don't have make any changes to Intercom. Keep your team using the tools they already know and love.
Customer support providedonlyby AI isn't practical or sensible.Hybrid 'AI-Human' support is the future
Use AI for 75% of your support requests, allowing your team to dedicate more time to customers that deserve a human touch.
AI can't do everything
Most customer questions can be answered by an AI chatbot. But sometimes a human support agent is need for more complex requests or high value customers.
You still want to use Intercom
We know that once you have customer support live chat and ticketing setup within your business, you don't want to just rip it out and replace it with another tool.
But, human support is hard to scale
More customers (which is great) means more support requests, which means more staff or stretching you or your team. Which is either expensive or distracting.
An AI agent is just the beginning. See all our otherAI customer support chatbot features
Add all your webpages
When you get started we'll get all the webpages from your website and any sub-domains you use for help docs.Learn more about adding your content.
SiteSync
We'll automatically re-sync any changes from all your webpages every week and add any new pages you've added.Learn more about SiteSync.
Add to Intercom, Zendesk & HubSpot
Integrate My AskAI directly within yourIntercom,Zendesk live chat/tickets, orHubSpotlive chat widget with our apps available on the official App Stores.
Advanced live chat integration
When installing My AskAI withinIntercom,Zendesk Messaging, orHubSpot, you can configure it to work with existing workflows and chatflows.
Multi-lingual support
Change the default language and localization of your AI assistant. We currently support over 50 languages, so you can provide fully global AI customer support.
Slack, API, Zapier...
Boost team productivity by connecting your AI agent to your Slack or Microsoft Teams workspace. Or build on top of our Query API. Learn more aboutintegrations.
Cloud connections
Connect to cloud storage and knowledge base services, such as Google Drive and Notion, to add more knowledge to your AI agent. Learn more aboutconnections.
AI email assistant
Handle most of your support via email? No problem, launch an AI assistant that can automatically reply to your customer's first email.Learn more about AI email assistant.
Custom answers
Create custom answers to specific questions to have more control over your AI agent's response. Learn more aboutcustom actions.
GDPR compliant
All your data is stored with bank-grade encryption (AES-256) andneverused to train AI models.Read more about how your data is kept secure.
Data protection
We're fully GDPR compliant. Ensuring your end user data is secure and private, and remains that way.Learn more about our GDPR compliance.
Team access
Add other team members so they can view and manage your AI conversation insights.Learn more about team access.
Insights Dashboard
Every customer conversation is turned into a summarized insight. With similar insights grouped together to save you time.
📊 Example Insights Dashboard for Stripe
📊 Example Insights Dashboard for Stripe
Suggested fixes
When a number of conversations are about the same topic, we'll suggest a fix for your team and send out an email to let you know. Learn more aboutSuggestions.
Email & Slack alerts
Every time we detect 3 conversations about the same topic, we'll notify your team via email and/or Slack. So you never miss the important stuff.Learn more about notifications.
Frequently Asked Questions
What is My AskAI?
My AskAIallows you to create your own AI agent for customer support. You add all of your company's help docs or internal content so your customers can have instant answers to any question, 24.7. You can add your AI agent to your live chat app e.g. Intercom, your website or integrate within Slack or connect via API.
How secure are My AskAI's AI chatbots?
All uploaded content is stored in isolated containers. All data is encrypted at rest (AES-256) and in transit. Your data is never used for any reason (including AI model training) other than servicing API calls or customer support at your request only.Learn more.
How secure is my data from my integrations?
All processed content from your integrations is stored in isolated containers. All data is encrypted at rest (AES-256) and in transit. Your data is never used for any reason (including AI model training) other than servicing API calls or customer support at your request only.Learn more.
How much does My AskAI cost?
My AskAI has both free and paid plans to suit different needs and budgets. You can create your first AI agent for free, forever, with some usage limits. For more advanced features and larger volumes of content or questions, there are 3 monthly plans to choose from, starting from just $60 per month.See all our paid plans
What is an AI agent?
An AI agent is an artificial intelligence system that can understand natural language conversations and questions, and provide helpful responses based on its training. My AskAI is an AI agent platform that allows you to build your own personalized AI agent by uploading your own documents, content, manuals, etc. The AI agent then learns from this uploaded content and can answer questions instantly based on the information provided to it.
How does the human handover work?
Around 75% of customer support conversations can be resolved by one of our AI agents. But when a question can't confidentially be answered by the AI agent, then your customers are given the option to 'Talk to a person', if they select this option, they are seamlessly transferred to one of your agents within your existing support tool e.g.IntercomorZendesk.
Why should I integrate my tools with an AI agent?
There are a few key benefits to integrating internal tools and documents with an AI agent:
Faster answers - Employees and customers can get instant answers without searching through various documents and tools. This saves significant time.
Centralized knowledge - All relevant information is consolidated in one place through the AI agent, making it easy for anyone to access.
Always available - The AI agent can be accessed 24/7 from any device, unlike static documentation.
Searchable content - Uploaded content becomes fully-searchable and discoverable through natural language conversations with the AI.
Usage analytics - Integrations allow tracking how the AI agent is used and which questions are most common, to further improve over time.
Faster answers - Employees and customers can get instant answers without searching through various documents and tools. This saves significant time.
Centralized knowledge - All relevant information is consolidated in one place through the AI agent, making it easy for anyone to access.
Always available - The AI agent can be accessed 24/7 from any device, unlike static documentation.
Searchable content - Uploaded content becomes fully-searchable and discoverable through natural language conversations with the AI.
Usage analytics - Integrations allow tracking how the AI agent is used and which questions are most common, to further improve over time.
What are your most popular live chat apps?
Intercom —Our AI agent for Intercomcan directly replace Intercom's Fin AI product and is 5x cheaper. You can also add content from multiple sources instead of just Intercom articles and webpages.
Zendesk —Our AI agent for Zendeskallows you to use AI customer support within Zendesk, where today that isn't possible with Zendesk (as they are yet to release an AI support solution).
Hubspot —Our AI agent for Hubspotgives your Hubspot chat widget the ability to have AI-powered customer support. Hubspot don't currently offer any AI-powered support features.
Zendesk —Our AI agent for Zendeskallows you to use AI customer support within Zendesk, where today that isn't possible with Zendesk (as they are yet to release an AI support solution).
Hubspot —Our AI agent for Hubspotgives your Hubspot chat widget the ability to have AI-powered customer support. Hubspot don't currently offer any AI-powered support features.
How can I use My AskAI's AI agent with my existing live chat tool e.g. Intercom or Zendesk?
There are two ways My AskAI can work with your existing support tools.
1) With Intercom or Zendesk for example, you can install My AskAI from their App Store or Marketplace. My AskAI will then work within your existing live chat widget on your site and new conversations will be handled by the AI agent before transferring to a human.See how it works for Intercom
2) With other live chat providers, My AskAI (when added to your website) will hide your existing live chat widget and display My AskAI instead. Your My AskAI AI agent will then act as your first line of defence and all new support conversations will go to the AI agent first. If a customer wants to speak to a person on your team, we will then reveal your live chat widget for the customer to connect with your team.See how human handover works
1) With Intercom or Zendesk for example, you can install My AskAI from their App Store or Marketplace. My AskAI will then work within your existing live chat widget on your site and new conversations will be handled by the AI agent before transferring to a human.See how it works for Intercom
2) With other live chat providers, My AskAI (when added to your website) will hide your existing live chat widget and display My AskAI instead. Your My AskAI AI agent will then act as your first line of defence and all new support conversations will go to the AI agent first. If a customer wants to speak to a person on your team, we will then reveal your live chat widget for the customer to connect with your team.See how human handover works
Reduce support costs.Spend more time on customer success.
Our AI customer support agents are already used by 👇
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