--- title: "About Us — AI Customer Service, Built to Last | My AskAI" description: "Meet the team behind My AskAI. We build affordable AI customer service for 200+ businesses. Bootstrapped, profitable, and built for the long term." url: https://myaskai.com/about-us --- # AI customer service. Built for the long term. We build affordable, high quality AI customer service for SaaS, eCommerce and marketplace teams. We help you answer customer tickets without migrating your helpdesk. [Book a demo (opens in a new tab)](https://myaskai.com/book-a-demo) [22 reasons to choose us](https://myaskai.com/22-reasons) 30-day free trial. No credit card required. **Since 2023** in business **200+** businesses worldwide **99.99%+** [uptime (opens in a new tab)](https://my-askai.instatus.com/) **200k** tickets handled each month Trusted by teams at - [YouGarden (opens in a new tab)](https://myaskai.com/blog/my-askai-yougarden-case-study-2026) - [TravelJoy (opens in a new tab)](https://myaskai.com/blog/my-askai-traveljoy-case-study-2026) - [Swytch (opens in a new tab)](https://myaskai.com/blog/my-askai-swytch-case-study-2026) - [Edel Optics (opens in a new tab)](https://myaskai.com/blog/my-askai-edel-optics-case-study-2026) - [RecruitCRM (opens in a new tab)](https://myaskai.com/blog/my-askai-recruitcrm-case-study-2026) 01 / AI customer service ### Answer customer tickets, 24/7 We connect your help articles, documents, historic tickets, and business information so your AI can answer customer tickets. It works around the clock and integrates with your Zendesk, Intercom, Freshdesk, Gorgias or HubSpot. [See helpdesk integrations](https://myaskai.com/ai-agent-integration) 02 / Tasks & Tools ### Resolve tickets with Tasks & Tools With Tasks & Tools, we turn your procedures into workflows the AI can follow. Tools connect to your APIs to look up orders, process refunds, cancel subscriptions, and update accounts within your rules. Your agents spend less time on repetitive tickets. [Explore Tasks & Tools](https://myaskai.com/features/tasks-and-tools) 03 / Self-Learning ### Improve AI resolution with Self-Learning With Self-Learning, we compare AI replies with your agents’ replies on handed-over tickets. We automatically draft knowledge articles to fill the gaps, so your AI can answer more tickets. [Explore Self-Learning](https://myaskai.com/features/self-learning) ### Security you can verify. We are SOC 2 Type II certified. HIPAA support is available on our Enterprise plan. Review our security and compliance documents in our Trust Center. [View our Trust Center (opens in a new tab)](https://trust.myaskai.com/) - ### Funded by customers. Focused on you. We are profitable and growing. We do not need any external funding to keep operating. We can keep investing in the platform and are accountable to our customers. We put our time and money into product improvements and your results. - ### A small team, closer to you We can afford to hire, but we measure business quality by results, not team size. We use AI and technology to automate large parts of our business. This keeps costs down and gives us more time to understand your needs and build what matters to you. - ### Reliable service, fewer interruptions We have [more than 99.99% uptime](https://my-askai.instatus.com/). Your customers can get answers when they need them, and your team can depend on the service. Our public status page lets you check system health and incident history. - ### Proven at high ticket volumes We work with businesses receiving more than 200,000 customer service tickets per month. Our customers include businesses with annual revenue in the hundreds of millions. You can grow your use of AI with a team that understands the needs of larger operations. - ### Work with the people who build it On plans with human support, you work directly with us, the people who build the product. Customers consistently rate our support as one of our strongest areas. We can investigate your setup and act on feedback without passing you through layers of account managers. ### SaaS customer service teams - Handling 3,000 to more than 200,000 tickets per month. - Using Zendesk or Intercom, and looking for better value than the native AI agent. We answer product, account, and billing tickets, so your agents can focus on complex issues. Trusted by [RecruitCRM (opens in a new tab)](https://myaskai.com/blog/my-askai-recruitcrm-case-study-2026) and [TravelJoy (opens in a new tab)](https://myaskai.com/blog/my-askai-traveljoy-case-study-2026). [AI support for SaaS](https://myaskai.com/industry-use-cases/saas) ### eCommerce customer service teams - Handling 3,000 to more than 200,000 tickets per month. - Using Gorgias, Zendesk, or Freshdesk, with order questions and seasonal peaks. We answer product, order tracking, and returns tickets using your knowledge and live order data. Trusted by [YouGarden (opens in a new tab)](https://myaskai.com/blog/my-askai-yougarden-case-study-2026), [Edel Optics (opens in a new tab)](https://myaskai.com/blog/my-askai-edel-optics-case-study-2026), and [Swytch (opens in a new tab)](https://myaskai.com/blog/my-askai-swytch-case-study-2026). [AI support for eCommerce](https://myaskai.com/industry-use-cases/ecommerce) ### Marketplaces & consumer platforms - Handling 3,000 to more than 200,000 tickets per month. - Using Intercom or Zendesk, with customers across countries and time zones. We answer buyer, seller, account, payment, and reward tickets in multiple languages. We hand over sensitive tickets to your agents. [AI support for marketplaces](https://myaskai.com/industry-use-cases/marketplace) > “What impressed us most was the flexibility and dedication of the My AskAI team.” Swytch team · Customer case study [Read Swytch’s case study (opens in a new tab)](https://myaskai.com/blog/my-askai-swytch-case-study-2026) Alex Rainey, co-founder of My AskAI ### Alex Rainey Co-founder · Technology Alex spent seven years at Accenture Digital as a Programme Manager and founded the travel startup Pluto. He brings experience in technology, product development, and AI. [Alex on LinkedIn (opens in a new tab)](https://www.linkedin.com/in/alex-rainey/) Mike Heap, co-founder of My AskAI ### Mike Heap Co-founder · Product Mike spent nine years in Financial Services at EY before building products for startups and growing businesses. His experience covers product development, AI, operations, and regulation. [Mike on LinkedIn (opens in a new tab)](https://www.linkedin.com/in/michael-heap/) 1. ### Step 1: Connect your knowledge Start a 30-day free trial. Connect your help articles, documents, historic tickets, and business information so your AI can learn from work your team has already done. 2. ### Step 2: Test in Internal Notes mode Use Internal Notes mode to draft AI replies on your tickets without sending them to customers. Your agents can compare the replies with your current AI before you switch. 3. ### Step 3: Turn on Direct Replies When you are ready, turn on Direct Replies in your existing helpdesk. Keep your workflows, and let your AI hand over tickets that need a human agent. | Company name | My AskAI | | --- | --- | | Type | Bootstrapped software business | | Founded | 2023 | | Core offering | AI customer service platform | | Operating history | Since 2023 | | Founders | Alex Rainey and Mike Heap | | Business | Bootstrapped, profitable, and growing | | Customers | More than 200 businesses worldwide | | Tickets handled each month | 200,000 | | Uptime | [More than 99.99%. View our status page](https://my-askai.instatus.com/) | | Security | SOC 2 Type II certified. HIPAA support on Enterprise. [View our Trust Center](https://trust.myaskai.com/). | | Main features | AI customer service agents, Tasks & Tools, Self-Learning, Copilot & Draft Replies, and Insights | | Helpdesks | Zendesk, Intercom, Freshdesk, Gorgias, and HubSpot | | Customers include | YouGarden, TravelJoy, Swytch, Edel Optics, and RecruitCRM | | Pricing | Plans from $199 per month. Usage charges depend on the plan. | | Contract terms | Monthly and annual subscriptions. [View pricing](https://myaskai.com/pricing). | | Contact | AI support, live chat, email, calls, or Slack, depending on the plan | | Customer team | Mike and Alex lead demos, onboarding calls, and human support | | AI alternatives | Intercom Fin, Zendesk AI, Freshdesk Freddy AI, Gorgias AI Agent, and HubSpot Breeze AI | | Website | [myaskai.com](https://myaskai.com/) | | Social | [LinkedIn](https://www.linkedin.com/company/myaskai/) · [X](https://twitter.com/usemyaskai) | ## Frequently asked questions **Do we need to change our helpdesk?** No. We connect to Zendesk, Intercom, Freshdesk, Gorgias, and HubSpot. Your team can continue to work in its existing helpdesk. **Are we funded by venture capital?** No. We are bootstrapped, profitable, and growing. We do not need any external funding to keep operating or to keep investing in the platform. **Can we handle large ticket volumes?** Yes. We already work with businesses receiving more than 200,000 customer service tickets per month. [Discuss your setup with us](https://myaskai.com/enterprise). **How can you get help from us?** Support depends on your plan. Pro has AI support through Echo. Scale adds priority live chat and a monthly video call. Enterprise adds priority chat or email, a private Slack channel, and a dedicated success manager. [Compare support options](https://myaskai.com/pricing). ## AI customer service. Built for the long term. Get set up in minutes, keep your existing helpdesk, no developers required. [Create AI Agent (opens in a new tab)](https://myaskai.com/create-account) [Book a demo call (opens in a new tab)](https://myaskai.com/book-a-demo) My AskAI