# AI support agent service plan

Company and service owner:
First supported customer outcome:
Channels and languages:
Excluded cases and actions:
Human route and operating hours:
Knowledge owners and freshness targets:
Identity evidence required for each read or action:
Application, helpdesk and data environments:
Quality owner and incident owner:

## Baseline
Sample dates and selection method:
Eligible volume by intent and channel:
Resolution evidence and observation window:
Reopen rate, customer ratings and rating response rate:
Handling time where available:
Missing data and exclusions:

## Costs and readiness
One-time integration and testing work:
Monthly hosting, model, retrieval, monitoring and evaluation cost:
Weekly support review and engineering time:
Critical pass/fail tests:
First cohort, stop rules and rollback:
Evidence links and approval record: